I went in on Friday July 26, 2019 and rented a 10X10 space and Denielle and Niki were so helpful. The facility was very clean and well organized. They walked me though the process and made things so easy. The next day I needed to modify my contract and they worked with me, even helping me move into a new unit, and made the change to the contract so easy. I was out of the old unit and into a new one in record time! Kudos to both employees. These two employee work at the ExtraSpace Office on 10th street in Arlington, VA. Thanks so much to these employees again!! read more

The area/location is super convenient and the staff manager Drea is THE BEST! She's friendly, patient, and exceeds the standard customer service you'd expect and want. Moving can be daunting and stressful but Drea has been a literal god send in making my move so much easier! read more

Monique is a gem. Very professiona, always has a big smile, and thanks you for being a customer. If you're looking for storage options in the DMV area, check out this location and sign up, Monique will take care of you! read more

Extra Space Storage - Self Storage Near Me - Arlington, Virginia

We moved across the country this summer and needed some extra space to store items that wouldn't fit in our condo. Pros: In reading reviews online and looking at prices, it appeared that Extra Space Storage in Arlington was a good value in the area. I received a phone call from them after I filled out the online forms via the website, and the staff was pleasant. Moving our things in was not an issue - the loading dock is not unreasonably busy and there are carts available most of the time. Cons: The only complaint I have about the facility itself is that the elevators are inconsistent, one of two seems to be offline more often than not. Unfortunately, after 3 months, we received a postcard in the mail telling us that our rate would be increasing about $100 a month. When I spoke with staff I was told the internet rate was merely "promotional." I'm sure there is something in the fine print I missed online, so this is a "buyer beware" for anyone else thinking the facility is a solid value proposition. Once you get in, be prepared to see your rates rise exponentially & rapidly. read more

Extra Space Storage - Tiny post card from Extra Space Storage announcing rate increase. - Self Storage Near Me - Arlington, Virginia

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This is by far my favorite storage building in the last 4 years. Amazing location and amazing helpful staff! I feel appreciated and valued every time I stop by to check my unit. They greet you all the time! They are there to help you all the time! And above all it is the safest and cleanest storage facility I've seen by far! Many many thanks to Monique for her great demeanor and politeness! And many many thanks to Cheyenne for her positive energy and great personality! Thank you guys a lot! read more

Monique at Extra Space Storage was extremely helpful at showing me around the facility!

Honestly a life-saver! So friendly, so accommodating. Closed our relationship for now because I no longer need storage help, but I know exactly where to come when I need help next! read more

Monique was amazing! Her customer service and how she explained everything about my move in process was excellent! Highly recommend her! She made my mind at peace ! read more

Monique is the rockstar at Extra Space Storage! She is always so helpful. Very clean facility, as well as convenient!

Really great service and the store manager was super nice! Over all very pleasant experience.

Highly recommend! The entire process of getting a storage unit, keeping it, and closing it out so incredibly smooth. The storage building is also very well lit and I feel safe there. I've requested help from Monique several times and she was nothing but amazing! read more

Monique is beyond fabulous super helpful, friendly and extremely knowledgeable.

SHORT STORY: Paying and letting this establishment destroy my things and paying upwards of about $400 (FOUR HUNDRED DOLLARS FOR A 10x10 SPACE!) a month for them to do it over the span of four years is my biggest regret. And not a thing, nor a cent, recovered. Not only were all my things CRUSTED ALL OVER in mouse/rat feces and urine - to the point where it wasn't medically safe to enter the unit without a hazmat suit on - but...the manager KNEW ABOUT IT!!! LONGER STORY: I think it's reasonable to trust the management enough to assume my things would be in okay shape for a couple months without stopping by to check. WRONG. Thousands of dollars' worth of keepsakes, furniture, clothing, photos, etc., had been completely doused in mouse urine and covered in feces. The sight and smell were enough to make you start retching violently. Seriously. See the pictures. I called several times over the course of about 10 days to speak with the manager, Carmen, as she wouldn't return any of my phone calls. Finally, when she gets handed the phone, she clearly begins audibly shaking as I explain my concerns. However, she rigidly maintains that I should take care of all this, even when I further explain that I have a medical condition (which I do) that would preclude me from doing any of these onerous tasks (even though a healthy adult would need a hazmat suit and proper equipment to enter the vermin-ridden unit). Also, mind you, all I asked for from Carmen was that our contract be terminated and for a few select items to be cleaned and returned to me - that's it. This is a VERY small ask, considering the incredible amount of damage that went on under her management, and that I could run her into the ground for. When I ask her about how "Every building at Extra Space Storage is treated for pests and rodents each month by Truly Nolen, dedicated pest control experts since 1938" - she pauses for a beat, then asks, "Where did you see that?" I SAW IT ON YOUR WEBSITE!!! Literally, it was right there, under their FAQs. (I believe they've since taken it down.) She wasn't even aware of which pest control company supposedly (I'm assuming doesn't) visit her every month?! Gee, that's telling... clearly, they don't service the facility; the management has never even met them, they've never even HEARD OF THEM! Then, the following exchange occurs (I made sure to get it down, word for word): Carmen: Well, there was another unit in the same area that had the same problem. Me: WHY DIDN'T YOU TELL ANYONE ANYTHING ABOUT IT? Carmen: Well, most people don't like to hear about that sort of thing. Me: I DON'T CARE IF SOMEONE DOESN'T LIKE IT! THOSE ARE MY THINGS! Carmen: Well, many people don't have the same opinion as you. Would you want to know if someone's unit near yours was, say, leaking a substance into your unit that would gash your things and chemically burn your skin to the touch? I could bet the money I wasted on this hellhole for four years on the management at this facility never breathing a word about it to you, because you "wouldn't like hearing about it." But, of course, you'd be perfectly happy with all your things being destroyed and wasted away. Right? BOTTOM LINE: Carmen should be fired and only accepted for hire at a woodsy, suburban waste management center where she can make friends with the vermin she meets along her route, or get on the learning track to make a name for herself in Petco's rodent care facilities. As for this Extra Space Storage facility, it should be demolished, burned, whatever needs to be done to eradicate it from this earth. If it ever gets another Carmen, they shouldn't be a Carmen. They should be a diligent, caring owner(s) with a bent toward hospitality and cleanliness. And transparency. And just plain not being a complete, contemptible a*hole to your customers. Prospective customers: Run. Just run. Run, run, run. Again, look at the pictures. Run. This is not a drill. Run! read more

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Infestation has been getting notably worse. In 2017 I noticed my books were getting nibbled by mice, which I immediately brought to the attention of the management. In 2018 the mouse problem seemed to have stabilized(not solved, but not getting worse), but in 2019 the problem suddenly appears to be getting notably worse. Note that my unit only contains books and furniture, absolutely zero food of any kind. read more

Extra Space Storage - Customer service had no comment. Perhaps because it was a mouse. And also because it was dead. - Self Storage Near Me - Arlington, Virginia

Overall the unit/building cleanliness was good. They have some dollies available to use which is helpful. Biggest issue was the major rate increase 2-3 months after putting are stuff in there. In the notice it said it was because we were month to month, but that's all they offer, so it's pretty much a bait and switch from that perspective. read more

Super easy, great location. Cheyanne was so helpful and friendly! I highly recommend this location

Pretty clean and the staff is nice Monique is very attentive and answered all of my questions.

I loved this place. Super convenient, being less than a mile from my place. Acquiring the unit was super easy. I did everything online, received my code and showed up. Directions for everything were posted everywhere and were easy to follow. Sadly I am moving and had to collect my stuff today. I highly recommend Extra Space Storage Clarendon. Oh and the staff are very helpful and all smiles! read more

The space is clean and well maintained. The manager, Cheyanne, was fantastic! Appreciate the great customer service!

I absolutely adore working with Monique at Extra Space Storage! The professionalism and kindness offered are unmatched. I feel so welcome, and valued as their customer. Thank you, Monique!! read more

I always have a wonderful experience with the staff at Extra Space Storage. They are kind and above and beyond with their helpfulness. I really appreciate this, and makes me trust more having a unit here. read more

Monique was amazing and so accommodating. Clean facility and super easy to access. 10 out of 10 would use again!

Very helpful staff! Lots of dollies make it so easy to unload. The registration process was simple.

While I know that storage isn't a top priority for some, this is a great place to store all the extra stuff you have lying around! Monique is great, you will not regret leaving your stuff here! read more

Love the service here! Monique is always so accommodating and nice! Highly recommend!

Thank you Briana you are a wonderful person and this location is a great place with great people

Easy Process. Will definitely use their services again. Very helpful staff! Thank you very much!

Had a wonderful experience today with getting a storage unit! Could not ask for better customer experience!

Very clean, great location, terrific access hours and easy parking. Monique was super-helpful in showing me the available choices that would meet my needs and pointing out the benefits of each option. Highly recommend. read more

We had a really great experience with extra space storage with Monique's help. Monique was incredibly kind and helpful and patient and it made the whole experience easy, smooth and enjoyable. We will definitely be back and would recommend to anyone interested in storage spaces. Thanks Monique! read more

I rarely leave reviews, but i had such a smooth and pleasant experience with Josh that could not resist!! I am a week away from moving and needed a storage space. Josh helped me to find the unit that fits my needs at the best price! He sent the documents online and guided me to complete them. On top of that, he is a yogi too! That added extra score! read more

Total bs response to my very legit problem. You are rip off artists! I moved because of your poor behavior and not because I wanted to. Keep ppls money cuz you're jerks. Whatever - I got a bigger unit for less at a cleaner newer and more efficient place. Your reputation with the other rental cos is well earned and you are legend for being such a low quality company read more

They were so helpful and have great prices here!! Rosa at the front desk and the manager were really helpful with getting our whole unit organized and making the experience really easy! read more

staff was really nice and helpful. the facility is easy to use and convenient location.

Monique was super friendly and helpful. The interior space is spotless and easy to access. Booked late the night before I needed the space and everything was ready in the morning. There are loading docks and parking for cars onsite, all of which are easy to access. Very conveniently located as well. read more

Staff was super helpful and nice! I would definitely recommend to anyone who needs extra space

Great customer service! Monique was super helpful and got me moved in quickly! Definitely recommend this place since it is so convenient to the Clarendon and Roslyn apartments. read more

This has been a great storage option. I no longer need it but the staff was amazingly helpful and the price was rig HR.

DO NOT GIVE THEM YOUR BUSINESS. In short, Extra Space Storage told us we could unload our belongings from a moving Pod, then changed the story multiple times, ultimately forcing us to go elsewhere after causing us to incur additional expense and making it impossible to do business with them. My family needed storage during a move from out of state. When we visited this Extra Space Storage office during a house-hunting trip, a wonderfully charming woman named Sarah helped us reserve a unit and told us that our moving plans, which included a moving Pod, would be fine. Other than being a little troubled by their requirement that renters be fingerprinted -- a policy that goes unmentioned until they put the ink in front of you and that I have never encountered at other businesses, let alone other storage facilities -- we felt reassured that we had made a good decision. Boy, were we fooled. The day before our move, we called Extra Space to check that everything was all set, at which point an employee named Walt told us that we would have to have our Pod picked up the same day it was delivered and unloaded. Having not been warned about this policy but trying to comply, we called PODS to see if that was even possible and made last-minute changes to our arrangements. A little while later, after we had rescheduled our Pod pick-up to adhere to Extra Space's policy, Walt called back, having suddenly and inexplicably changed his story: No, he said, you can't bring a Pod here at all. He gave a couple of weak explanations, arguing first that it would be "a conflict of interests" because PODS is their competitor and then that the Pod wouldn't fit. When we pointed out the flaws in his arguments and asked, more importantly, why he had told us a different policy earlier, he offered no explanation. Frustrated, we told him to cancel our contract. Later that day, Walt called and changed his story again, saying we could use a Pod as long as we had it picked up the same day. We decided to give Extra Space another chance, rescheduling the Pod delivery and movers for a month later -- the next time we would be in the area -- at additional expense to us. A week after the debacle with Walt, we called to check in, and a manager named Jose said Walt no longer worked there and that the story had changed once again: No Pods allowed. When we told Jose to cancel our contract, he said we would then have to come remove the lock on the still-empty unit ourselves before the next day or be charged another month's rent -- quite a feat when the keys are hundreds of miles away! Jose offered no help, saying he could maybe give us an extra day (though not mentioning they don't charge late fees for five days according to the contract) but that he couldn't just cut the lock. Turns out he can, if we sign paperwork authorizing him to do so -- which we found out after we called back and pointedly asked about their policy if you lose the keys. After all that trouble, Jose said he would give us a refund, but it looks like we're receiving just 1/9th of our money back. We're so sick of dealing with them we aren't even going to contest it. read more

Excellent service, availability, pricing, and clean facilities with great hours.