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    The UPS Store

    3.8 (56 reviews)
    Open 8:00 am - 8:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    Reviews With Photos

    Lily S.

    Beware of shipping anything expensive from here. I had a pricey ($120) Amazon gift return that I dropped off here over a month ago. Ended up coming back to talk to someone after 3 weeks and no updates in tracking. Was told that they do bulk Amazon returns and it will just take longer. 5 weeks later and nothing. Amazon customer service has been surprisingly nightmare-ish about getting this refunded. Not sure what happened, but I wouldn't be surprised if one of the staff stole the package as it had a nice big image of what was inside on the box.

    Store & free candy!

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    2 years ago

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    Local

    Helpful 4
    Thanks 0
    Love this 4
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    3 months ago

    They are always nice and efficient - my only complaint is lack of parking, but that's old town.

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    Local

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    2 years ago

    Business owner information

    Photo of Local

    Local

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    3 months ago

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    Local

    Helpful 0
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    Photo of Lily S.
    1431
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    1085

    3 years ago

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    Photo of Local

    Local

    Helpful 1
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    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    Love this 4
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    Photo of Lori W.
    138
    822
    2024

    5 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    1 year ago

    Helpful 0
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    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    Photo of M G.
    0
    21
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    3 years ago

    Helpful 0
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    Photo of Shane M.
    16
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    3 years ago

    Helpful 0
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    2 years ago

    Generally this is a good store. I encountered a young lady I never saw before that works there now. She seems very immature.

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    Local

    Helpful 0
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    3 years ago

    Helpful 0
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    3 years ago

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    Local

    Helpful 0
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    4 years ago

    Business owner information

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    Local

    Helpful 0
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    7 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    4 years ago

    Business owner information

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    Local

    Helpful 0
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    7 years ago

    Helpful 0
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    13 years ago

    Helpful 1
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    6 years ago

    Prompt and friendly service on Sunday. In and out in about 5 mins mailing two packages and no line!

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    Local

    Helpful 0
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    6 years ago

    Helpful 0
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    5 years ago

    Busy location but they are always efficient and friendly. Would recommend for your mailing needs.

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    Local

    Helpful 0
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    13 years ago

    Helpful 3
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    Photo of John K.
    1
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    9 years ago

    Helpful 1
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    5 years ago

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    Local

    Helpful 0
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    7 years ago

    Helpful 0
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    5 years ago

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    Local

    Helpful 0
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    9 years ago

    Helpful 0
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    6 years ago

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    Local

    Helpful 0
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    11 years ago

    Helpful 1
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    10 years ago

    Helpful 0
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    8 years ago

    Helpful 0
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    7 years ago

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    Local

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    8 years ago

    I have been here a dozen of times and it's always a pleasant experience . Most of the time I'm in and out. Good customer service .

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    15 years ago

    Helpful 0
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    6 years ago

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    7 years ago

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    16 years ago

    Easy to work with. Open every day. Does notarizing too.

    Helpful 1
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    14 years ago

    Rude and unhelpful . Manager is classless.

    Helpful 2
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    7 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    In fact, I returned an item with a shipping label not realizing it was USPS and the box was open.

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (90 reviews)

    I have concerns about ethical practices in this store. Over Christmas, I witnessed employees…read moreoutright lie to other customers about the cheapest option to ship a package; multiple people balked at the quoted price, reiterated they wanted the cheapest option without regard to timing, and were still met with very high quotes. I was as well, and I received the same "nope, this is cheapest" response--but after I pushed, the employee finally relented that there was another option (less than half the cost!) but "delivery date isn't guaranteed." As I'd already confirmed, I didn't need a guaranteed delivery, so I took that cheapest option. Today I witnessed something similar. A customer was trying to ship a small box (perhaps 8x12x4-pretty standard Amazon-ish box) and was told the cheapest price was upwards of $240!! He confirmed that was the cheapest price, and asked to see the screen--at which point the employee conceded "well there's this option that isn't guaranteed but estimated for Thursday..." Same old song and dance. The customer declined to pay, stating when he checked online, the estimate was $14. The employee responded "yeah, that might only be when YOU print the label." WTF?? The customer left. At my turn, my label "wouldn't scan" and they suggested I print another one (printing starts at $3.50, per the sign at their desk); I declined. I plan to take my package to another store and see if it scans there (it's a pre-printed return label, not like a half-hazy home inkjet print), and $5 says they have no issues at another store It's such a shame because this location is so convenient, but I've seen enough sketchiness to go elsewhere from now on.

    [Edited and updated to give details in response to the Store's response below.]…read more I would give this store a negative rating if possible. This store has implemented a discriminatory policy regarding picking up a package. They prohibit a spouse with a different last name from picking up a package (even though the spouse has the UPS email with their name and that email shows the tracking number). This runs counter to the specific instructions from UPS: "Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package. If the last name or full address doesn't match, you will need to provide the package tracking number to the UPS Access Point representative. " The store's explanation is that they've set their own policy that the package recipient must be the person picking up the package. The store would not take the steps to validate my ability to pick up the package (i.e. Option 3). When I pointed out the specific UPS policy noting Option 3, the response was that the store's policy was the drivers license of the person to whom the package is addressed must be presented. When I restated that this runs contrary to Option 3 from the specific UPS policy, the store responded that they could set their own policy. This discriminates against same sex couples, domestic partner couples, or other relationship statuses. Do not give your business to such an entity. Avoid and use another UPS store.

    The UPS Store - shipping_centers - Updated May 2026

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