Used to be pretty great and now it's meh/good and very expensive. I'm going to break down the good and the bad and everything in between by categories. PRICING First got a unit here right towards the beginning of pandemic. Prices were very reasonable. I think we paid around $120-130 a month for our particular unit size. Having emptied our unit and closed our account last month, our bill for the same unit had gone up to around $330 a month. Absolutely ridiculous. No justification was ever given for the repeated price hikes but at this point the pricing is outrageous. If you threaten to leave you might get a temporary price break but honestly, the amount by which the price has more than doubled in four years is extreme. SERVICE When we first got our unit there if you had an issue and called their number you'd reach someone at the office and with their call ID system they immediately knew it was you calling. It was great. Now it's the phone tree from hell and nobody ever picks up the phone live. Leave enough messages and maybe someone will call you back eventually. Also, the hours posted online correspond to the facility, not the office, and the office doesn't really follow reliable hours. Went there in the middle of a Sunday, when it always used to be open, and there was nobody there. FACILITY I appreciate they seem to have taken measures to make it more secure. At one point during our tenure there they seem to have had a troubling situation with one employee, and some locks that were un-secured, but now it's pretty straight forward and you take your lock with you when you're done. I also like that it's moved from a simple code - which anyone could get - to a bluetooth via app based system that only works if you're logged into your account via the app. It might be a little slower to open gates but at least in theory it's harder for people without an account to gain access to the facility. There are plenty of carts to use for hauling stuff and the elevators and hallways are easy enough to navigate, though it may take you a visit or two to get your full bearings depending on where your unit is. Sometimes the parking situation inside gets iffy, but I was never not able to get done what I needed to. They also seem to be taking their climate control more seriously. When we first started there if you went in the summer you'd have a hard time understanding what exactly was climate controlled about the place because it was so hot and humid. Now the temperature seems very well regulated. I did find a very small amount of rodent droppings in my unit, but I assume that's standard in most storage places, and none of my items appeared damaged. OVERALL What holds me back from recommending this facility are the pricing and the seemingly inaccessible customer service. I can't justify the massive price increases and pairing that with an impossible to reach main office. If they were to address these things, the facility is otherwise fine for its purposes. read more

Public Storage on Long Bridge Road was frustrating and shady from the beginning to the end of my rental. The office was almost never staffed and it was nearly impossible to reach the staff when a situation required interacting with them. Even worse is the shady business practice of repeatedly jacking up the rent to more than double (almost triple) the originally monthly rental over a brief period of under six months. It is one thing for the rent to go up after an first month discount, but repeatedly raising the rate to an astronomical amount is outright immoral business practices. Our consumer protection laws ought to protect us from this kind of shadiness. read more

Don't use their service! They increase 30 dollars after 4 months. I will move my stuff out soon.

Brian made a difficult situation a breeze for me to navigate. Thank you Brian for going above and beyond with your customer service. read more

Excellent customer service! David was extremely helpful in assisting me with moving to a new space. It turned out that the first one I reserved online was a little too small, so he quickly helped me to find a slightly larger one that was in a convenient location for shifting things around. I highly recommend the Public Storage location! read more

I will update this review when I moved my items out in one week. I just moved my things inside the storage today. Pro 1.) The front desk girl was super nice, helpful and she always seem to be working or cleaning. She helped me carry the moving supplies to my trunk. So far, her personality and hard work has been the best part of this experience. Con: 1.) Their 10 X 10 is definitely not 10 x 10. I do math for a living and grew up with a dad that own a construction company. I'm a minimalist. And my 2 bedroom (no kitchen of bathroom items) were so hard for my professional movers who also said it was not a 10 x 10. 2.) There were no lights in the unit. The movers had to grab a flashlight out their truck to moved my things in. So we couldn't see and it also can lead to serious accidents. And it also takes away a customer being able to take a good look for mole, leaks and rat poop. 3.) As others mentioned,It's not climate controlled!! Their definition of climate control is the ceiling being open and a net across the unit itself. There were debris on top of the net. After reading the reviews about rats and mice, I kinda want to call the movers and tell them to move my things asap. I'm praying that I do not see any rats droppings on my things of I will flip my lid. This is such a well known company that I had high expectations. Next time, I will probably drive to a storage unit before hand to see inside and make sure the advertisement matches reality. I attached the pictures so you can see how dark this unit space is. There's no sunlight or lights to use inside. Only a few lights sprinkled in the hallway. read more

Public Storage - Self Storage Near Me - Arlington, Virginia

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Brian at the front desk was great, helped me with some of the late fees so I could get my stuff out even though I was late paying. Great customer service and very polite. read more

DO NOT USE PUBLIC STORAGE! I am a college student who was trying to store about 15 boxes for the summer for me and my roommates. I ended up calling to make the booking and the woman that spoke to me really screwed us over. First issue was I was booking about two weeks away from May and was very clear to her that I did not need it until May. She told me that the booking would start April 27th and I would be charged $99 plus insurance every 27th of the month. Instead I got charged $20 for the last few days of April, which she did not make clear to me at all. This was my first time booking a storage unit and I didn't really know how it all worked, which she took advantage of. Second there was also no elevator! For a third-story unit. I asked her explicitly if there was, and looked at the map of the facility to see there was a path from the elevator to the unit. Instead my roommates had to drag 15 boxes up two flights of stairs. Who even makes a storage unit on the third floor with no access to the elevator?? When we called to complain, they basically said there was nothing they could do. After my dad argued they VERY reluctantly credited me back the $20 for the few days in April but for the elevator, all they could do was fix the map for future customers. Completely unhelpful. Will never use them again. read more

I don't patronize unethical businesses, and although I had a storage reservation here, I cancelled once I found out this business engages in false advertising. I reserved a climate-controlled unit online (see attached image). When I arrived to sign paperwork, the onsite folks walked me through the units and told me that none of the units are climate-controlled and they've never had A/C or heating at this site. This shady business practice created some problems for me, because I had hired movers and given them the Public Storage address for delivery that day. Fortunately, by taking extra time off work, I was able to rent storage (at a slightly better rate) at Extra Space Storage in Shirlington and direct the movers there. Bonus: the common areas in that building were much cleaner and better maintained than the common areas at this Public Storage. (Unfortunately, I'm still waiting to find out if the movers will charge me extra for the last-minute change.) Bottom line, think twice before giving Public Storage your business. Do you want to reward a business that deceives customers? I sure don't. read more

Public Storage - Self Storage Near Me - Arlington, Virginia

This place is a total backwater cesspool, firstly, the rent doubled after three months. Secondly, I was just locked INSIDE of the place and was unable to get out until I called a location on the West coast, who had to do override the gate and open it. I understand not being able to access the facility after closing time, or entering before, but being unable to leave is just ridiculous. With no clocks, or announcement that the facility is closing, it would be easy to get trapped. On the other hand, if you are homeless, you can be assured that you can safely sleep inside the unit overnight, with no-one to kick you out, ha! Also, there were three workers, wearing Public Storage uniforms that had the same trouble leaving, but somehow managed to get out, I think, but they didn't give me a heads up saying they are closed, or that I would be trapped inside. Great looking out... read more

Made the process of renting a Storage Unit quick and easy! The Manager; Sasha, was knowledgeable, kind and a delight to work with. Definitely recommend for any immediate storage unit needs! read more

Oh rats! Seriously, so many rats. Apparently my unit (and others) were/are home to a whole bunch of rats. When I came last week to get some stuff out of my unit, I immediately noticed a LOT of rat poop on the floor of my unit. I soon discovered it was also everywhere else in my unit: rat poop on my furniture, rat poop on my area rugs, rat poop on my mattresses, and rat poop anywhere else you could imagine. My unit backs up to the main entrance area and I saw two rat-sized holes leading directly into my unit. When I called in to report it, I was told that they already knew about the rats and had put in a work order to fix the holes, "a while ago." Indeed there was a scrap of wood laying next to one of the holes - it was more of a welcome mat for the rats and less a barrier. When I asked why they hadn't sent any notice out to the customers about the rat problem, the woman on the phone told me they had no ways of doing mass e-mails. When I asked why they hadn't called me since there were two obvious rat holes leading directly into my unit, the woman said, "I don't know that they go into your unit; it's not like I stuck my hand inside to see what was in there." Touché. I mean, even though I came to the conclusion that a known rat problem + rat-sized holes behind my unit = likely rat problem inside my unit, not everyone is going to have my Columbo-esque detective skills. The woman did offer to check with her manager about giving me one month of free rent, but never got back to me with the answer. My guess is no, because it looks like they spent my monthly payment on a sheet of metal to cover the rat holes. Over the years I've had other gripes about this Public Storage -- mainly that they only ever increase your rent, never decrease it. That meant that people newly renting were paying 50% less than me. The only way to solve the problem was to rent a new unit and move everything from old to new. It wasn't optimal, but it worked. The rat issue, though, takes the cake and brings my ire with Public Storage to a whole new rat-infested level. Thank you, Public Storage, for allowing me the honor to pay you several hundred dollars a month to have all of my items covered in rat poop. I feel truly blessed. read more

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The public storage experience was amazing. I purchased our unit last week and due to unforeseen things our shipment wasn't able to arrive until this week. I stopped by the unit this morning to give it a look before our shippers arrived. The first thing that stood out to me was that the automated process through the app was amazing! I made a few simple setup requirements and wallah when I pulled up I was able to open the gate and door with the push of a button. I pulled through and pulled up the map they gave me. They had a blue tie on the unit to keep folks out and already had my locks and what not waiting for me. I gathered my things and left so that I could meet my shippers. I forgot to lock the unit and although nothing was in it they reached out to me to make sure it was me that had visited the unit. They even placed another blue lock on it so no one would bother it until we returned. Upon returning the process was efficient and the movers were able to drive in and out. Public Storage in Arlington is 5 star. The ventilation was great and the service was even better. read more

5' x 10 ' space - got a notice that rent was going up but no other information. I called them to inquire why after only 6 months my rate was increasing 15% and they said "we do not have a reason that we can give you" and I asked 3 different ways... so they hung up on me. Facility itself is fine but gets hotter than a climate controlled place should in the summer. Seems like the public storage game is have you move your things in and then steadily increase rent with only 30 days warning knowing you will not want to move your things out and find another place to store your things. Moral of the story - own less and don't throw away your money for long periods of time with this company. Fine for short periods probably. read more

I am really disappointed in Public storage. I rented 2 units on the 2nd floor and the Elevator was broken, this caused my moving price to go up over 1,000.00. As it took longer to carry the items up the stairs. No one is ever in the office and there was not a lot of packing supplies for purchase. I was never offered the $1 for the first month free (was told it is not applicable at this location). Over all a really bad experience! read more

Customer service are terrible! I dont mind the pricing going up (at least every 3months) but the customer service are terrible and the doors were lock to the front office whenever I have to stop by. read more

This public storage is extremely understaffed. Be prepared to wait over an hour to speak to anyone. The gate code may or not work when you get there so you may be stuck outside or inside if someone can get you in. Basically the problems created by this public storage is viewed by the staff as your problem. If you like that, you will love this overpriced location. read more

The rent for our storage unit was increased three times within less than two years, by a total of 25%! Upon move-out we were informed that our last month was not prorated so we paid the full month even though we moved out on the 9th of the month. We were also informed that when we had to cancel our lease online (something they were very adamant about) that our automatic payment was canceled immediately. So when we showed up on the 9th to clear out our unit access codes no longer worked because we were over due on our last payment. For our last month, or should I say, last 9 days we paid a full month's rent PLUS a late fee of $20. Needless to say we are not going back to Public Storage ever again. The only positive thing was that it was a clean place conveniently located close to our apartment complex. read more

Great customer service! Moved me to a 1st floor locker to make it much easier for a solo move & all the "paperwork" was online with just a few digital signatures. Super nice staff here! read more

If I could give a negative rating I would. Do NOT use Public Storage or leave your items in this storage space for one moment. The storage spaces have mold and are not clean. None of the storage areas are "climate-controlled". The true definition of climate-controlled is "having or providing artificial control of air temperature, humidity, and movement". All of the storage units are open to the outside temperature and humidity at all times giving you an outside environment with an AC price tag. When I inquired the customer support team alerted me climate-controlled to them meant the heat is turned on at some point in the year. Look for another storage solution if you care about your valuables at all. read more

If you love rodents in your storage unit, then this is your place. If you love being charged an offensive sum of money to have rodents in your storage unit, then this is definitely your place. Questions? Good talk! read more

mice!! This is not sanitary , go else where!! I also noticed an item kn same spot for two weeks despite being told my stuff was thrown out due to being left out for 24hrs. They will take your stuff if left out accidentally. read more

Public Storage - They have mice. - Self Storage Near Me - Arlington, Virginia

Came back to pick up the last of my things. Turns out my lock wasn't properly secured and they had vacated and rented out my unit. I was paid through end of August never contacted. My second unit which I was told I had till September 16th since I started renting on the 16th turns out I had to pay $80 more or I couldn't vacate. So confused, the one unit I didn't want to vacate got vacated and my things were trashed. The unit I wanted to vacate I needed to pay more. Utter bullshit. When I went to pay for my second unit, they didn't have the locker I paid for online so they upcharged me for the next one. Told me when I'd vacated they'd make sure to compensate me. Nope. Ended up paying even more. I should have gone to a nicer storage unit because the extra they ended up charging wasn't worth it. Too many headsaches. Bad customer service. Office often locked during hours it it supposed to be open. Don't get here. So busy on weekends you can't get your car in or out. read more

I am very pleased at how easy it is to rent a unit online, receive the security code in my email or text, and arrive to find a clean unit with lock. The facility has been clean and feels safe on each visit, local police sometimes park behind the building to do their paperwork and I appreciate the extra level of security their presence provides. read more

I wish I had the names of the amazing team at Public Storage near Ronald Regan Airport last night!!! But you know who you are ... afternoon team working on 10/30/19 ... kindness and professionalism personified!!! I was running late to my 5:30 initial rental appointment (horrible DC traffic with rain) and they assured me they would be there when I arrived. SO AMAZING. Facility itself is conveniently located, is very clean and I felt SAFE! Would highly recommend this facility and this professional team!!! read more

I can handle the fact that this place is located in most industrial "place to dump the body you just murdered" area. I can handle the fact that just driving there will kick up enough dust to give you an asthma attack. But what I REFUSE to deal with is the arrogant jackass that runs this place. I mean, how rude can one person be. You work (possibly own?) a storage unit near a bunch of tumble weeds and homeless squatters. 6 months ago, I went here with my mom who was trying to find the perfect sized box to send items to my sister on deployment to Japan. The man there was totally rude, telling us to "read the signs for measurements" when we inquired about what size boxes he would recommend. We again asked his professional opinion to which he snapped back "ya know, I'm on the phone. I can't really deal with this now." Desperate for a box, we read the measurements and bought one. Unfortunately it was the wrong size but instead of going back to that evil hell hole, we spent another hour or so box hunting at various locations around Arlington and Falls Church. Fast forward to this weekend... I had purchased a large quantity of boxes plus supplies online. After packing for days, we soon realized we needed a few more supplies. Because this crap joint is located closer to our new place, we headed here instead of uhaul (located further away) to get some packing paper. I warned my boyfriend that the owner/worker is a jerk monkey and to be just in and out. While ringing up the packing paper, the owner/worker tried very hard to get us to buy boxes. I mean PUSHY PUSHY. We told him we were good but inquired if they were open the next day (Sunday). He said he was open all day. Enter the next day (Sunday). We get there at 2pm because we needed 3 more small dish boxes. We tried to open the door and it was locked. We proceeded to count our losses and walk away when the owner/worker came to the door and opened it. He said "Yes?" to which we replied, "we just need some boxes." He shook his head no and shut the door. I turned to my boyfriend to double check that the owner/worker had mentioned he was open today. The owner/worker must have heard this so he opened the door and said "get the fuck outta here with that bullshit." So my yelp friends, if you need to add more stress to your move, by all means come here. Buy some over priced packing supplies (uhaul is much, much cheaper and the workers there don't give a damn to be rude) and you won't have to deal with this crazy lunatic. read more

I was here over the weekend helping a friend move stuff to storage (she's moved to Hong Kong :-( ) when I realized that I had been here before. The previous trip was an accident - we had taken a wrong turn off the highway (this is why I can't drive in VA!) and it is SKETCHHHHY!! Jefferson Davis Hwy turns to this half-dirt-stone road and you just keep going down it before you actually see anything. It'd be super creepy to drive there at night so I'm really glad we were going in daylight hours. The storage unit area itself is really confusing. It's super easy to get lost in there. The space we had was down around the corner, then all the way down this hallway, through that door, then a left, then a right, then up the stairs and then around the corner again...did I lose you yet? The manager was nice and expedient at getting the paperwork processed. Though it is my friend's unit, I am listed as 2nd person with access since, as I mentioned before, she is in Hong Kong indefinitely. Decent place to store stuff in...just make sure you come during daylight hours and bring a friend. read more

First and foremost don't go here. Even if you lost a bet. The place is terrible beyond control. The back of the place looks like a wasteland, something out of a Mad Max movie, including some unsavory homeless individuals in said area that wonder in and out of the building since the doors are usually broken. By the way the office doesn't feel it's their right to tell the tenants about the broken things in the complex. Not to mention climate control means nothing here. If it's hot outside it's going to be twice as much inside the units, the same thing when it gets cold as well. The lights are always burnt out and the door stoppers don't stop shit, which makes it hard moving in or out. They have trash receptacles on premise but customers can't use them. Why have them if you are paying to use the facility? They jack the prices out of nowhere without warning and you basically pay for a lock that they keep the key to. Although you are supposed to use your own. Lookout as well cause they will try to con you for more money with charges that don't exist. Derrick tried to charge $200 for a locksmith so he could pocket the money, for something that's not even $50 at best. Worst customer service for the years I've been here, drastically gone down hill. Honestly I would give 0 star rating but unfortunately that's not doable. If you are looking for something I recommend 4As storage. At least they work with you and are courteous. And an actual courtesy call, not a call for more money, unlike the extortionists of PS (who always tack on the next months rent on top of the rent of the month you're currently in) Not to mention they let you know when prices go up. Have dumpsters for recycling or trash, that you can actually use. Plus they do things for the community like food drives, things for veterans, breast cancer awareness and adopt a pet events too, just to name a few. These guys are waaay better. read more

Great customer service and very helpful. has everything I need!!!!!!!!! The perfect storage unit and very helpful workers

I should have come to the actual facility before reserving. I called the 1-800 number for Public Storage and the lady I talked to was very nice. However, the onsite manger/operator was terrible. She did not know her way around the facility so we spent the majority of time wandering around trying to find the right unit. I was also quoted a price online and told I would only pay $23 for the first month. Then I got to the facility and was told I had to pay another $18 for a lock and key...which they keep after I leave so I don't know why I need to pay for it. Since I signed up for the unit online in advance, i also filled out all the application information online. Checking account info, emergency contact, a list of people who had access to the unit...none of that was transferred to the onsite computer. I was told the onsite portion would only take 5-10 minutes (and planned accordingly since I had to pick up a friend at the airport) and it ended up taking over 30. Not to mention, it is a bit unsettling that personal financial information is now "lost" in public storage's computer system. I'm stuck with it now, but I would definitely have gone somewhere else had I visited the facility first. read more

SURPRISE CHARGES. When I reserved my unit on the phone with the corporate customer service number, I was told my first month's rent was only $1 + one time Admin fee of $22. I was told I would only be charged $23 when I moved-in. However, when I completed my registration at the location, I was charged another $20 to rent a lock (no option to bring my own) and another $11/mo for insurance (again, no option to decline). I am only storing a few items for less than 30 days while I move to a new house. I plan on canceling my lease as soon as possible so I am not charged any additional fees. Also, when I moved-in, many of the doors in the hallways would not stay open with the built-in door stops. I had to find things in my car and around the warehouse to use to prop the doors open. Consider bringing things to keep the doors open when you move in/out. That said, Canh (property manager) was very nice and professional. However, he has a strong accent so he was difficult to communicate with. read more

I spoke with David at the Crystal City Public Storage on Saturday morning July 31, 2021. He was very attentive in fixing a hallway lighting issue near our rented storage unit. David is a leader at the Public Storage office in Crystal City. Thanks David! read more

Staff were friendly, place looks clean. No complaints here. I was quoted a price, then I asked about the special lower web price. The staff member let me use my phone right there in the office to reserve the lower rate . This place is super convenient to downtown or rock creek parkway. I'll update if anything goes down, but so far so good. read more

Outstanding onsite customer service. The onsite Facilities Manager, Stephanie, shows impressive problem solving service, and the supporting onsite staff follow her example. Some of my items had been ruined while being stored at this location, the onsite staff immediately called the Facilities Manager and gave me steps to resolve the issue. Stephanie showed compassion and empathy for my loss. She worked quickly (10 minutes!!) to not only resolve my issue but went above and beyond to make me a satisfied customer. Stephanie displayed professional managerial abilities, and provided me with phone numbers, email addresses, and persons to contact. She apologized for the my loss and inconvenience, she worked so quickly that I did not need to send an email or call anyone. It is clear to me that the Facilities Manager onsite at this location fully understands what customer service should look like, and this kind of service should be a benchmark for other locations to emulate. This location's staff should be commended for their customer service and problem solving abilities. I would recommend this location if you value a high standard of customer service. read more

Antoyne was great! He assisted me through the whole process while providing great courteous service. He's personal service made a stressful move much easier and I would definitely recommend this facility because of him! read more

Awesome customer service, clean and well maintained storage, the place is a bit hard to find but ones you get familiar with the area is easy. read more

I had to move out of my place due to an emergency. The office staff were so AMAZING!! They were really kind and supportive. The only thing that I didn't like about the place was that I saw dead roaches all over the floor. (I am learning DC is crawling with them.) The office staff told me to surround my storage unit with moth balls to keep them away, so that is what I did. They smell so strong! I would be shocked if anything comes near my storage. Walmart for 2.75 (pack of two)... read more

BEWARE!!! They can raise your rent at ANY time!!! Ok, I moved in the last week of January. It was supposed to be the first month for a $1, however, they wanted the prorated days in January, then I got the month of February for $1. I too experienced the lock issue and extra fees. I have been there just 6 months and now they raised the fee from $271 per month to $316, without any notice. I was under the impression, and thought I was told, that I would have this original price for a year, before any increases. When I called the facility, I was told it used to be a year, now, they tell people it could be 6 months or less! They told me that my unit now goes for $406 for new customers, so I should be grateful that the increase of $45 per month was all that I was charged! I will be getting out of there ASAP. By the way, I was told it was climate controlled as well, which means very little as it is VERY hot in the summer, and extremely cold in the winter, so basically, it means it won't go below 35 degrees, or above 105 degrees (fans only)... REALLY??? read more

So first and foremost, I haven't even been here a year and my rent has increased by almost $40, I received notification via mail, not email which I think is a very antiquated form of communication especially in a world where everything else is set up electronically, like when they want their money every month. Furthermore, my unit is inside the garage so my belongings are not completely protected from elements such as BIRDS and BIRD crap and they didn't warn me or provide tarps so that I could protect my belongings. Beware of random rate increase with less than a 30-day notice and for what? This is the last time I will consider this location when in need of a storage unit. I am moving out the end of the month and hopefully all my belongs are still in the same condition, I will update when I finally move out. read more

My experience this past weekend was really good. I did everything online including signing my lease. All I had to do was sign a few papers. It is a very clean facility. I agree that the area looks like a desert in the city, but other than that I would recommend it. I'm going to hold off on the fifth star until I provide an update. If my entire experience goes as well as the move-in did, then they got it. read more