I would say they are as good as any other storage house except for that amazing employee there named James cypress III. He fixed my storage gate in minutes when I told him and I've been complaining about it for the past year Big thanks to him read more

I absolutely do not recommend because there is no one to speak to assist with customer needs. You are in a AI hell and cannot find a person to help resolve any issue, even if you stop by a store. No actual staff at the desk and no one to answer the phone - just the same virtual assistant. I canceled my account a month ago but they still are charging my credit card... Their databases are not synced so it still shows that I owe money even though I have an email from them saying account was canceled. This could even affect my credit. Want to get out of this auto-loop but don't know how. Recommend that you support small business instead of this huge chain. It may cost more but not worth the frustration when you need help. read more

This company is a scam. I signed up for a storage unit for a monthly fee of $80. After one month they increased the monthly rental fee to $95 and required me to take out insurance for $20 a month (which only covers $5,000. I was not given a rental agreement from the beginning. After a 45 minute call to inquire about the increase, I got absolutely nowhere and they said they couldn't send me a copy of the Rental Agreement and I was never given a copy of the rental agreement from the start. I went online and got this AI answer to my inquiry about this fee increase: "Your rent increased from $80 to $95 due to market demand and availability adjustments, as explained in the "Understanding Pricing and Rent Increases" section. You are paying for insurance because Public Storage requires all customers to have insurance on their stored goods, as stated in the "Do I Need Insurance?" section." It is obvious that this is not a legitimate company! read more

had a very unsafe and unprofessional experience at the Tysons Corner Public Storage. An employee named Rashid confronted me aggressively outside my unit while I was conducting a legal transaction in the parking lot. He yelled at me, told me to "get off his property," and acted threateningly. I reported this to Public Storage three days ago and have received no response. I do not feel safe accessing my unit while this employee is there. I hope the management takes this seriously. read more

Public Storage - Self Storage Near Me - McLean, Virginia

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Molds and mildews on the wall. it touched my mattresses which is now damaged permanently. there is water or humidity along the wall of A555. so it formed molds. read more

I had a horrible experience here. Despite Rashid being very kind, after two months of storage, all of my possessions now reek of mold and mildew to the extent that my new place has the smell and I can't get it out. I also discovered bugs, alive and dead, in my boxes and in bags containing my childrens' clothes. I called Rashid and he said some manager named Nate would call me about this but no one has. I spent a lot of money on an upholstery cleaner and am now buying an expensive air purifier in an effort to rid my new place of the mold and smell. This is not what I expected from a "climate-controlled" $340/month storage room. Run away! read more

Decent storage sizes and storage doors are in good shape. Office does not stay open late, but security access still possible to storage. Facility is old, and is reflected in maintenance of property. The weeks that I went, I found the same small debris in the same hallway and floors felt dirty-- so not sure how often they sweep or clean floors. Ventilation is very stagnant with no air circulating, whenever I visited in the fall. I did not see hand sanitizer or wipes in the entrances near the elevator. There are sticky traps on the wall -- I did not see critters in them, which I guess is a good thing. I recommend brining your own wipes and wear a good mask (N95 maybe) upon entering. It is hard to find moving carts sometimes. The moving carts, if you find one, does not fit through one of the fire safety doors and cannot get to our unit. There are no door stoppers at the the entrance and fire safety doors, making a move difficult. read more

Public Storage - Self Storage Near Me - McLean, Virginia

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One of the best storage in Tysons area. The whole process was so seamless and the facility was v neat and clean. Highly recommend this to folks looking for a storage area. Thanks! read more

This facility isn't terrible (hard to find cart, office frequently closed) but customer service (an oxymoron here) is a nightmare. We have spent close to 2 hours on the app, website, bots, chats trying to make a payment on 1 of our 2 units. We updated the credit card used for payment after a fraud alert, snd the payment would not process. Same card on 2nd unit was fine. It is IMPOSSIBLE to talk to a human. The kind but unable to do anything person on chat kept telling me to call customer service rep and it was nothing but endless voice menus, including a payment option that also didn't work. Great place to do business if you like banging your head on a wall. Oh, and all this time spent while on vacation. PS our rate went from $298 to $372 next month - they can raise any time, no cap. read more

The place seems a little aged and it show on its appearance. When we were there signing up for our unit a customer was complaining that the back gate access has been broken now for 6-weeks! He was a customer there for 20 years and was paying over $300 for a 5 x 10 unit. They appear to reassess your contract every 6 months and it typically raises by 20%, from what I'm told. He never questioned the total price as compared to moving to a new unit for 1/4 the price. A pain, but with the move you save. There are carts available for use, and it looks like you can dispose of you mattress there onsite. There are limited timeframes on the gate access and you have your own individual code for use. This is a 5 x10 storage unit, girl not included. Looks like 9 foot ceiling height. The unit does not have any lights in it, but relys on the ambient lights in the hallway (my camera is great in low light - she is hard to see in actual lighting); so bring you additional battery lights if desired. The hallway lights are on a timer and you may get stranded in the dark, so plan accordingly. You need to bring your own lock on the day that you sign for your unit, or they will sell you one for about $20. read more

Public Storage - 5 x10 storage unit, girl not included. No lights - dark. Bring your own lock on the day that you sign for your unit. - Self Storage Near Me - McLean, Virginia

I've rented here before and had no issues. As a result of Camara's lazy, rude attitude, I moved to another storage location wherein the service was superior. She couldn't be bothered getting out of her chair to assist in showing me where the location of the unit was on the wall chart, no less escorting me to the unit. When I learned that there were no cameras on the interior of the building, and asked what the rate of theft and assault was, she laughed, and said, "Ha! Are you serious? This is McLean!". I asked several times more and she said, "I can't believe you asked me that...I am not going to give it the benefit of an answer." She is out of touch with reality and incredibly rude. Curious that her interaction with others was positive, and, in turn received favorable reviews. read more

This could be the worst storage facility I have ever seen/used. Fairly easy to sign up as I needed a place as close as possible. But I ended up having to load through 2 heavy metal doors, 1 which was standard size, neither could be held open (magnetic door stops broken). And no dollies anywhere to be found until the only other person on site finally offered us one. Then found out the outer door had a huge threshold requiring us to lift the dolly over it! It took hours to unload the truck. BTW: They had a $1 first month free advertised but that was only offered at a place 15 miles away. That is false advertising. Terrible, terrible place. read more

Only issue we had was finding a cart. Staff friendly and place seemed clean. Price good.

I've been renting a storage space at this location for over 2 years. Every 6 or so months they automatically increase the rate. Luckily I've been able to reduce my monthly rate by moving from one unit to another using internet specials with no issues. Last month my rate went up again by $50/month. I decided to check Public Storage website for any special rates again. There happened to be one for $108/month. I reserved the unit and was subsequently contacted by Public Storage at the McLean location to confirm pricing and love in date. I even informed them that I currently have a unit at their locations and wanted to take care of the process all in one day. The person I spoke with said no problem. Everything was all set for me to move from one unit to another once again to save money, so I thought. To my surprise after signing all the paperwork and paying the bill I didn't realize that she had charged me a different rate. Instead of the $108/month rate she charged me $138/month. She said that's the rate for pre-existing customers and the $108 rate is for new customers. I informed her that I was not informed of that either on their website or when I spoke to representative on the phone. I asked her if she could ask her manager about this situation and she said no problem but it would take 24-48 hours. I told her fine, I'll just stay in the original unit and deal with it when the district manager calls. She then informs me that if I do that I will be charged for both units since the transaction went through. I had no choice but to move into the new unit at this point and wait, in hopes that the district manager will call me and honor the original price I reserved the unit for. read more

My sister stored here and missed her monthy payment. She was diagnosed w/early onset alzheimers at 49 yrs old and was let on her bills. All her 16 yr old daughter's artwork and a pottery barn desk, baby clothes, family photos were thrown out by the manager for non payment. I had called several times from out of state, spoke to the manager and paid outstanding balance but they threw it all out. read more

Poorly maintained, with unresponsive management who's quietly raising your rent every few months. Simply not worth the frustration.

COST: I have a 5 x 10 unit and it costs $157 per month. Pricey!! INTERIOR: There are big cobwebs in the corners of my unit. The other downside is there is no interior lighting or an outlet to plug a light so it's pitch black inside. You might want to get one of those stick on lights that are powered by batteries. It says climate controlled but IT IS NOT, it's colder inside than outside when it's winter and it's hotter inside than outside when it's summer. EXTERIOR: You have to get out of your car every time you enter or exit the gate. Most storage places have a number pad that is at driver level that you just have to roll down your window. Whoever thought to put the number pad in an awkward place used bad judgment. read more

Raised my rent without any notice. Office staff was not helpful and could not even provide me with the letter they conveniently said they mailed out-which I never received. read more

This is a really organized and clean facilith. I feel very safe going there.

Just started my rental. Alyson was great - friendly and helpful. Unit was clean (enough), but there is space between the wall and the ceiling, and cracks near the doors. Perfect invitation for rodents. I see others saying their rate automatically went up, will keep my eye on that. Will update if things change for the worse or better read more

For over 7 years, I had been a customer of this place and was very pleased with their services. I primarily used this facility to store my military issued items/furniture. That all changed recently due to a very unprofessional and horrible experience. A representative named Camara is the property manager. I thought about downsizing after moving and wanted to ask her a question. Her response was, "I am at lunch, make it quick!" I replied, "Are you serious right now?!" She went on to explain that she was federally authorized to take a lunch (why did she have a need to tell me this?) Ok, fine I said. I told her to go ahead and eat, she then replied, "Don't be an a$%hole about it!" With all due respect, I am not sure if she has health issues or diabetes (she appears a bit overweight), and needed something to eat quickly to satisfy her blood sugar/insulin levels, but no customer should ever be spoken to like that. I was livid and called the corporate office. I subsequently went to her office where she sits most of the day to let her know how I did not appreciate the name calling. I told her I was closing my unit and moving elsewhere, and the company just lost a veteran customer. Her response? "Excellent, I'll be glad to do that." I couldn't believe it. I took my business elsewhere and couldn't be happier. Avoid her at all costs. There are much better, less antiquated facilities in the area. read more

This storage facility has improved greatly since we opened our account. They have cleaned the hallways, fixed the magnetic door openers, improved signage, and painted the place inside and out. The team seems to works very hard to maintain the facility and I would now recommend it. read more

I used the public storage unit , it was a devastating experience , the carts are never available , even the enter door does not have a door stopper , I have to carry a door stopper with me so I can be able to carry my stuff , and it has been stolen while I was inside the unit . The humidity ate most of my stuff , and my pictures paints and furnitures were covered with mold . NEVER use the public storage again . I put my stuff in Cube Smart storage , so clean , the carts always available , so comfortable . read more

They annoyingly try to up sell you on EVERYTHING - auto-payment, insurance which I somewhat understand. However, trying to convince me to buy their lock after I had already said no several times really pushed my buttons. When I stated I would bring my own lock, this lady went as far to tell me "I need to approve your lock" and "we can't start the paperwork until I see your lock". She went as far as blaming the new Silver Line. According to her, metro is bringing in "sketchy people" to the area, thus implying I buy their lock because my unit would be alot safer. I've never had this much trouble renting a storage unit my entire life. The $1 first month's rent is not worth the upfront hassles and inflated sales tactics. Go someplace else for your storage needs. I did... read more

Camera the property manager was very helpful with both my move in and move out arrangements. The property was always clean and I felt safe while on the property. I'd recommend this place to anyone needing storage. read more

Not a good experience. In fact, a very negative one. These units are supposed to be climate controlled (that's what was advertised and that's what we paid almost $500 a month for) so we stored most of our furniture there in March during a recent home renovation. Things were OK until the summer hit. We found out that the air conditioning on the third floor was inadequate for the size of facility and completely unable to keep up with the heat. We visited one day when it was 92° outside and the thermostat on the third floor read 86° and the units were very humid. Fortunately we had lots of Damp Rid in our unit but the Damp Rid buckets were filling with water absorbing all the humidity from the poorly climate controlled units. In addition, the outside door to the unit was broken and open to the elements and we were told it would take weeks to fix. We complained and were told by the staff that the thermostats were set to 80 degrees but that there was nothing they could do when it got hot out because the air conditioning was having trouble keeping up. We told the staff that we were going to move if they couldn't do more to fix the air conditioning. The staff acted bored and told us to go ahead and move if we wanted to. We ended up moving all of our furniture to extra space storage which keeps its units at 72° and has no problem with its air-conditioning system. It cost us more than $2000 for the extra move and I am planning on sending Public Space Storage a bill. read more

Public Storage - Two photographs taken on different days. - Self Storage Near Me - McLean, Virginia

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My wife and I have booked yet another storage unit with Public Storage on Sping Hill road in Tyson's Corner, VA. We were assisted by Camara, and received excellent customer service. The property has some minor defects, but Camara showed us some coping tricks in order to get us by until such time that the defects are addressed. We now have three units with this facility and are happy with with all aspects. Camara even made sure we could get all of our units in the same building AND on the same floor. This is going to make our eventual consolidation so much easier. If you are looking for storage in the McLean/Tyson's area, I recommend Public Storage on Spring hill road. read more

I will join the consensus of negative experiences with Public Storage. Don't believe the hype of the dollar move in fee. There's always a reason something cheap becomes the most expensive. I've been with Public Storage for 2 years. In that 2 years, the monthly storage fee has gone up $100.00. The most recent adventure occurred when I double paid on my account. I called immediately to stop the payment from going through. When I say immediately within the first 3 minutes. I was informed by their customer service to contact my bank to stop the payment because there was nothing they could do on their end. I was "never informed" of a $25.00 fee. I obliged and stopped the payment incurring my own bank charge and contacted my bank. I received an email a few days later that I had a insufficient fund fee from Public Storage. When I contacted customer service about the fee, they couldn't explain it and seemed to be confused. I contacted the local storage facility where I was referred to a regional manager Devon who proceeded to say if its not their mistake the fee stays. I called customer service one more time, and Eduardo their customer service person said "why should a company pay for your mistake." Hmm...sir its bad customer service skills and statements such as that, that will make any customer move their business somewhere else and write this review. So moral of this review, if your looking for storage, use another competitor but definitely not "Public Storage." Between their fees and the incredible rude customer service line and when I say rude on a scale of 1-10 its a 9.5. My money isn't rude that I pay each month, its green and if it makes a mistake it corrects without lecture. read more

The new management here are really great. It's always been a good storage spot (been here 3 years), but the new folks have fixed a ton of little things to make it even better, and are incredibly helpful and easy to work with. They even went far out of their way to help me on something even when they really didn't have to. The units may seem a bit pricey, but (as a veteran of many DC storage places over the years) they're well lit, clean, and in much better shape than most, and it's good value for the location. My unit wasn't climate controlled, but was still a good temp in the hot summers or the cold winters, so all my delicate things stayed in great shape. To be fair, I had a few really bad experiences with the old management, who were unhelpful and surly, but it really has been a big change that they not only fixed all the little things, but are friendly and fun. I notice most of the grumpy reviews are from the old regime. ;-) Definitely check them out, and meet the ladies running the show now. They won me back over in a big way! read more

I recently went to my storage unit at 1510 Spring Hill Road in McLean VA. The entrance gate was unsecured and it appeared the office had been cleaned out. I called the number and got a message that I had to leave a message for the property manager. I did this twice during the course of the day and the message was never returned. I tried a live chat online and the agent could only offer that she had no information and would contact the district manager. You would think if a location was closing/renovating/unsecured that customer service would know about it. I received the district manager's name and number, again I was asked to leave a message and there has been no response. The rent was raised after 6 months - substantially - with no warning. The place is not very clean or well maintained. I will be cancelling my contract as soon as I am able to find a reasonable unit closer to my home. read more

I am thankful for the professional efficiency and guidance that Renita and Alison have given to us for both of our storage units at Springhill Road in Vienna. They helped us with checking-in and billing as we helped neighboring families close their house and relocate. The facility is always clean, quiet, organized, and the rolling carts are available. read more

Storage units are fine but the customer service and billing is a scam. They continued to bill us after we vacated the unit and now it is impossible to get a straight story from anyone in the company . The office passes you to the district, the district to the main customer service line and on it goes. Buyer beware! read more

The facilities are quite dirty, many things are broken (eg, magnets to hold doors open), and typically there are no carts available for moving in boxes. However, it is convenient to my location which is the only reason for using them. Also, their prices are higher than other Public Storage locations. read more

This place is dingy and old and the elevator is on it's last leg. There are never any carts available at this location either and the units are not easy to get to. The staff is never available and doesn't answer the phone. The introductory price very quickly goes up but the service never gets better. I cannot recommend this place and specifically not this location. read more

5 Stars for great service ! From reservation desk to area to our storage facility! We want to give our compliments to Eloy ( our online reservation specialist) who was super professional and educated us on what to expect. Camara ( our Front desk /manager) and Davine ( Storage facility employee). Last weekend my friend and I reserved our first storage unit. Camara gave us such a welcoming & hilarious greeting and first impression. Followed by super sweet Divine whose professionalism and warm personality confirmed that we made a good choice. It is employees like these 3, that makes this company & location stand out. I feel safe knowing that my belongings are under the watch of these hard working pros. read more

We had the unit for 14 months. Everything stayed dry and secure. Customer service is less than stellar. In general when you walk in the on-site office they are not particular warm and friendly. During our stay they had a key to our unit to be able to do repairs to their fire alarm system. I called twice to get key back and they said they were still working on issue and that they would call us. They never did. When we called to move out and ask the process they said cancel auto pay and give us a date to move. We did both. Then moved out on date specified. Our bad is that we left the lock on....so even though they had a key, didn't let us know about their lock/payment policy, knew the date we were moving out and could see that we cancelled auto-pay they charged us the next month. Tina, the manager, explained that they can't enter the unit or remove the lock. Which makes no sense to me since they entered the unit multiple times (she acknowledges this, but claims they hired security each time to do so........I find that hard to believe). In addition she takes no accountability for their staff's lack of attention to detail when answering my question 'what do I need to do to move out and end my arrangement with you all' Needless to say we lose the argument and pay an extra $550 and they get a pissed off customer who won't use them again and a crappy review on Yelp. I guess it was worth it to them. read more

Stopped by to buy boxes , door locked, three other customers waiting outside, employees inside presumably for "lunch break" at 2:49 PM not amused, unprofessional. Ain't got time for this, will be bringing my business elsewhere and will not ever come back here too unreliable and unpredictable, next read more

I rented a parking spot to store a vehicle for about 6 weeks. All went well. I had a friend checking on the vehicle and he found it to be damage free which suggests it was safe and secure the whole time. Staff was friendly and helpful. read more

After my initial review the District Manager called me to remedy the situation. She agreed to provide the 10x10 unit at the price quoted. There was some back and forth as she received inaccurate information from the facility, but ultimately arranged the correct price. The facility called me to verify they were in the office, but unfortunately had a bit of an attitude and offered only a non climate controlled unit instead of the agreed upon climate controlled unit. While I appreciate the effort to remedy the situation by the District Manager, this was unsat and I ultimately decided to take my business elsewhere. read more

If I could give a zero, I would. I have had an account with them for 7 years. I emptied out my unit and called to shut it down. Since I was in the unit for 5 minutes on the 1st of the month to remove the lock they are charging me the $200 for the entire month. Worst sense of customer loyalty I have ever experienced and secures my opinion they prey on consumers to suck their wallets dry. Go anywhere else for a better experience. read more