Great friendly and fast service! Staff was excellent and very professional. The person who helped…read moreme was MJ. Thanks!

Expect 50%+ increase after a few months. I asked multiple times if it was a promotional rate and…read morewas assured it was not. If you want an honest business steer clear of this one.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

This is the cleanest storage facility I have ever used. Whole facility is very clean and well…read moremaintained. Access is easy to inside units. Carts and elevators make loading your unit very convenient. Darren was very helpful. Highly recommend this storage facility!

Professional, communicative, and extremely helpful staff. Pristine facilities. Great all around.read more

Price gouging - Started with $106 per month. 6 months later it was raised to $222. If you're…read moreconsidering this facility, be prepared for steep and sudden rate changes.

Secutity Public Storage in Bethesda definitely has to be the best run business in the storage…read moreindustry. The facilities are state-of-the-art, they have a wide variety of sizes and options to accommodate any potential customer, and they have an on-site store with an outstanding selection of moving and storage related items to help pack, organize, protect and secure your belongings. And last but not least, a special mention should go to the staff. They are friendly, knowledgeable, helpful, and even charming. This place rightfully deserves the top possible review rating.

I'm so happy I chose Security Public Storage! The staff is super friendly and always willing to…read morehelp. The place is spotless, easy to access, and I feel 100% confident storing my belongings here. The security is excellent and the on-site managers really make a difference. Great experience -- thank you SPS team!

The staff - David and Tristan are very nice and try to be helpful. The overall experience and…read moreproduct is a total racket, though. I rent two large units. From day one, I said that I needed to make my payments on the 15th, when I get paid. Every month for over a year on the 6th-8th I start getting calls and emails that I'm late and, more importantly, every month I get charged over $100 in late fees. They also charged a large annual increase (about $50) without any notice that is non-negotiable. All for units that are full of vermin. Both of my units are overrun with mice/rats. Literally half of what I'm paying to store will have to be thrown out because of vermin damage. If I had an extra $1,000 to hire people and a truck to move my items to a different, better facility I would. I have another larger unit in a different location and haven't had any problems with them. Extra Space doesn't work with you financially because they don't have to; they know they have you over a barrel. Warning: do not rent here!!! The people are great, but once you store your things, you're stuck.

Clean and accessible facility. Satisfied with the location and service, but NOT with the company…read moreoverall. After only 4 months (with autopay), rent increased to double the initial rate. Fortunately, I had a small unit for temporary storage and cleared it out. Beware if you need long term storage, as you're bound to get burned.

First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

Didn't like it. It wasn't clean and they forced you to have insurance. Don't recommend it.read more

I booked a storage unit on Saturday. Malik from CubeSmart called me around 3:00 pm asking me to…read moremake the payment before 5:00 pm, since they would be closed on Sunday and needed time to process my access code. I completed the payment before 3:05 pm the same day. Afterwards, I tried calling multiple times before 5:00 pm, but every time I reached a message saying they were out of office. On Sunday at 9:30 pm, I arrived with a U-Haul truck and could not get inside the unit. I used their video assistant, and a representative named Lisa gave me a code. She also told me the building locks at 10:00 pm for security purposes, which meant I had only 30 minutes to unload. I got inside the building, but the code did not work for the elevator. When I called back, they told me my unit might actually be in the Annex building at 300 Mill St.--even though my welcome email clearly listed 223 Mill St, Vienna, VA 22180. At the Annex building, the first thing I noticed was the urine smell and mouse traps. The old carts barely fit through the single-door entrance. When I reached my unit, there were mouse droppings inside (I have photo proof). As we were unloading our last load, the building locked at 10:00 pm, leaving half of my belongings trapped inside a rodent-infested unit with the door open. Lisa had reassured me not to rush and said I could call back to get help after 10:00 pm--but nobody answered despite my repeated calls for 20 minutes. By then, I was completely overwhelmed. This was one of the most dreadful experiences I have ever had with a company. Stay away!

Was intending to rent here. Asked on the phone about when the Internet promotional rate would end…read moreafter I rented the unit and the person explained that it's unpredictable, though generally 3-to-5 months. It was frank but pretty curt. No worries, at least not at that point. I decided that I might rent the unit but for $665 a month, with the potential to increase to over $1,000 a month, I wanted to see the unit. I arrived seven minutes before closing (because my current storage location had just experienced a flood, I was looking pretty desperately for another solution, the office is closed tomorrow, and I'm dealing with wet stuff that has to be moved right now as in, starting this evening). On arrival however I discovered that the office staff at CubeSmart had already locked the office doors, at least seven minutes before closing. They did let me in (thank you) and I explained that I'd just like to see the 20x25 unit that was advertised. The office worker said "okay" and started to take me to it. She copied down the information, I followed her out the front door, and that's when the problem started. She looked back over her shoulder and said "we don't get many people showing up 7 minutes before closing and asking for a tour but ..." and waved her hand dismissively. I didn't take the bait but then she told me to get in my car and drive to the first stop sign and make a left and meet her at the other building. I didn't follow what she was saying because I didn't know there was another building. Then she got really short, acting annoyed that I couldn't follow her directions. I explained that I wasn't there for a tour, I just wanted to see the one unit that I was about to reserve online. I explained that the reason I was there was that I'd just come from another storage location that had experienced a flood. And she started saying something argumentative again, and at that point I said "forget it, the attitude is too bad here", and walked away. No apology from her or anything, no attempt to salvage the business deal, nothing. She simply went back into the office and locked the door. For 7,000+ a year, potentially rising to over $12,000 a year, I'm not dealing with rude office staff who don't want to be inconvenienced by having to reopen the office after they've closed it early. Yes it would have inconvenienced her for five or ten minutes. Sorry, but under the circumstances I really needed the help. Instead, I'll stick with my current storage solution, I don't want to deal with these people. My place might be more expensive, but I'd rather pay the money than deal with people like this. For CubeSmart management ... I've been at my current location for 14 years, and you just lost a potential long term customer who always pays on time, and who was ready to rent your largest unit within minutes of seeing it. Hire better staff. If I could give it a zero I would. Now that I see some of the other reviews here, I feel like I dodged a bullet.

So disappointed with this facility. I'm giving 2 stars because when I have reached employees by…read morephone they have been kind and helpful. On my move in day, I was told I could arrive at 9:30am to register and get into the storage unit. No one was at the facility when I arrived (and no sign saying they stepped away), and after calling multiple times and leaving messages I was unable to get in touch anyone at the store. It has been over 40 minutes of trying to access the store, and now the movers are waiting (and I'm paying them by the hour). I had to send the movers to a different drop off point so that I didn't have to pay them to wait for someone at CubeSmart to show up. This made an already stressful move even more stressful.

CubeSmart has turned out to be outrageously expensive. After only 6 months, they raised my rate by…read more$53 a month. The rate I was originally quoted was their "regular " rate -- not a teaser rate. Apparently they do employ "teaser rates". There are better, less costly storage options in the area.

A Hidden Gem for Auto Detailing - Absolutely Outstanding!…read more When I wanted to surprise my husband by having his car detailed before his return from an international business trip, I initially made an appointment with a vendor near Tysons Mall. However, everything changed when David, the owner of Intersport Car Spa & Car Storage, called me back. His genuine enthusiasm and expertise convinced me to give them a try. As he explained, their location inside a Bentley dealership specializes in luxury vehicles, which spoke volumes about their service quality. David was exceptionally accommodating and kindly offered a discount upon request. Their McLean location proved convenient and impressive. Upon arrival, I was struck by their expansive, pristine facility housing numerous luxury vehicles - a testament to their reputation. The check-in process was remarkably efficient, with Manny and Abel providing warm, professional service. They immediately sent the invoice and contract via email, and just two hours later, Manny called to announce the car was ready. The results were stunning. My car emerged looking showroom-new (aside from my own decorations, aka dents/dings)! Abel's attention to detail on the interior was particularly impressive. Despite the pretty embarrassing condition the car was in- accumulated dust, dirt, water marks, spills, and pet hair - the transformation was complete. The car hadn't looked this pristine since purchase. I'm so glad I have them a try. The entire experience exceeded expectations - zero wait time, trustworthy staff, and flawless execution. I've already recommended their services to my sister and brother-in-law, and I'm eager to share this find with other friends in the area. You can trust a company and the people that service luxury cars -- even if your car might not a "luxury car" it deserves a luxurious treatment!

I brought in a new Ferrari with pristine paint for a wash at Xotic. I requested a rinseless wash,…read morebut was told the car was "too dirty" and was instead given a "regal wash." What I got back was disappointing and unacceptable for any vehicle--let alone a Ferrari. The paint, which had no defects prior, now has visible swirl marks. There were water spots all over the car, a mark across the dash that wasn't there before, and the rubber gaskets around the doors--which were black--came back white. I have no idea what chemical was used on them. To top it off, the windshield still showed the outline of the wipers after they claimed to have cleaned the glass. This experience fell far short of any professional detailing standard. If you care about your car, you're likely better off going to Flagship or another reputable service that understands proper care--especially for high-end vehicles.

Super helpful. They did my finger printing for work and also helped with a package. I'll definitely…read morebe back to this location.

The woman that answered the phone was extremely rude started talking disrespectfully to me when I…read moreask a question about prices for mailboxes. Then she started just saying she was with another customer and trying to talk to me at the same time and wouldn't I want her to not put me on hold and answer my questions while she's helping another customer. I have never in my business experience dealt with someone as rude and disrespectful. Do not go to this UPS go down the street not far into Washington DC. The service was much better! I have used UPS stores for my business for over 15 years and I have never in my life been treated with such disrespect. I'm going to turn them into the Better Business Bureau and I am going on social media about this company because this is independently owned obviously and the employees that they allow working there Are losing them money!