I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

Oscar was wonderful, if it weren't for him I would be very uncertain about this company…read more We had a long distance move, four random hired hands ( not employees) showed up to our home to load ( they did a great job). We were told that there may be people to help in the next state or there may not be, it could just be Oscar unloading the 26' truck himself. Seems like they pulled two guys off the street to help unload. They were clearly not as experienced as the first guys were, nor arrived dressed like they were ready to unload a truck. The one said he twisted his ankle but also had unlaced loose tennis shoes on... They go off hoping they can find someone in the next state to unload the truck with them. When reserving with Yuriy he said there would be three guys loading, traveling and unloading. That's not the case. But it's what he sold the cost of it all on, he said they were barely making money from the move by the time the three guys traveled and stayed for possibly up to two nights- three total day move. I had another quote at $4500 but Yuiry said there would be no way because of the above mentioned reason. Not the case at all. The move took two days, one night stay. Yuriy was meh, he's a sales guy so that's expected. The move was $6K, I hope they compensated Oscar fairly for all the work he did. I'm only doing this review because Oscar was really great to work with. The company's process seemed sketchy.

First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

Didn't like it. It wasn't clean and they forced you to have insurance. Don't recommend it.read more

Raised my rate by 50% less than 3 months after I took the unit. SCAM. They get you in and assume…read moreyou won't pull your stuff out after they raise rates. They claim market rates, but the current price online is less than what I'm current paying. Should have read the reviews before I decided on this place. Seems like a common practice. Also, they advertise the first month free but never received.

Keeshawn was great! She helped me figure out a plan and provided me with the most advantageous rate…read morefor what I needed. The space is great and accessible. This location was recommended to me to use and I appreciate that recommendation by Tony. I had a very positive experience and this took some stress off of me.

Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

I rented a unit in the Liberty Harvest Court, Sterling VA in March 2026 for $43 including…read moreinsurance. Today, June 2026 I received a letter telling me the rate will go up to $58. An increase of $15 in three months. I already heard from other customers they lure you in with a very good rate and within months they charge you $100 plus. Be careful falling for this business!

Deteriorated over the years from A to C. Constant issues with security - sometimes it's the main…read moregate, one of the sliding doors (2 at the front, one at the rear). High turnover of staff. It was nice when you knew the faces and names of people. Some carts don't work as they should - a wheel off, doesn't turn. To get you in, they start with low fees but you will need to pay for the year if you want to keep that fee. That's standard practice so that's a reminder cos once it goes up it's up. Any specials don't apply to existing customers oh well. I know that they auctioned a friend's storage units without contacting her at all, which is against the law - so keep in mind this could happen if you don't pay the fees. I'm still here though...it's my laziness.

The evening staff there have been very helpful to me and have gone out of their way to assist me!read more

The staff was nice but we will NEVER use U-Haul again. Renting from them has turned our lives…read moreupside down!!! Rented a faulty trailer and it caught on fire. And burned our car to a total loss. We even took out the extra insurance and all they paid us was $500 for a total loss vehicle and all of our belongings in it. We only got 63 miles down the road when this happened. They wouldn't even reimburse us for the rental!

Mo was a phenomenal help as a first time client. My family already had another storage unit and…read moregreeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!read more

This review is for the Public Storage (franchise), location: 7400 Alban Station Road, Springfield,…read moreVA. Wow - what a great place. I found/rented a 10x10 unit "on-line" (size and value - slightly lower costs than other nearby storage locations/chains), but what "sold me" was the management and facility. WOW! The most friendly and helpful management (Samina) and the cleanest, most effectively managed Public Storage franchise ever. I was immediately impressed when I arrived by how neat and clean the entire facility was maintained. The manager is Samina, and she is an exceptional "customer service / take care of you and the business" person. She knows every unit of "her" public storage franchise (and as I learned later, she also knows her customers). When she took me to my unit, she noted the roller-door was slightly ajar (needed maintenance). I thought it was fine, but she found me a nearby available unit with a "perfect roller-door" and asked if it would be OK to reassign me to that one (her concern was for me to be happy with the unit). She also sent a message to the maintenance team to check the other unit/adjust the door before it will be rented. On subsequent visits (loading items into my storage unit), Samina was helpful (making sure I found the carts, etc.) and recognized me remembering which unit I rented from memory (not needing to look-up my account). Samina's outstanding management and care about me "the customer" coupled with the cleanliness and value has convinced me the Alban Road Public Storage franchise is "best in class." RECOMMENDED!!!

I experienced exceptional customer service from Samina today. She is very professional and…read morethorough. She called to introduce herself and when I arrived she patiently helped complete my reservation. There were technical difficulties and she kept trying until it finally went through. Where my unit was assigned would have been a bit inconvenient due to the elevator being temporarily down, so she gave me a different one. That is what I call customer​ service! That's how it used to be when I was growing up! Nowadays....anyway, I highly recommend this location!!!