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Public Storage

3.6 (41 reviews)
Open 6:00 am - 9:00 pm

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3 months ago

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6 months ago

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!

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3 years ago

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3 years ago

Beside the storages that are really clean as the whole area. The service is amazing Mo was the best. I'll recommend this place 100%.

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3 years ago

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3 years ago

Excellent service by the manager! Clean and secure facility for the money. Easily accessible.

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4 years ago

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4 years ago

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3 years ago

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4 years ago

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5 years ago

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3 years ago

Great customer service seems hard to come by lately, but Mo gave me hope it still exists!

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8 years ago

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7 years ago

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9 years ago

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12 years ago

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9 years ago

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5 years ago

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6 years ago

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6 years ago

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10 years ago

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4 years ago

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12 years ago

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10 years ago

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15 years ago

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11 years ago

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11 years ago

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10 years ago

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12 years ago

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11 years ago

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13 years ago

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Ask the Community - Public Storage

Review Highlights - Public Storage

We've recently switched/consolidated several units, and Radhia, the manager, has been extremely helpful and accommodating.

Mentioned in 6 reviews

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Public Storage

Public Storage

(29 reviews)

2024 Poor SERVICE, quality and value…read more So, It's now all automated and I could never get someone on the phone, nor was there anyone there when I hired movers to get my things out. I left messages for days and it took them over a week to return my calls. Ok so I became ill with Lyme disease so not only were my things in there for quite a while, I kept getting constant increases. And was being charged an exorbitant amount of 500+++per month, PLUS most of my things I discovered were now moldy!!! It's heartbreaking that my beautiful French chairs that go to my dining room table now have mold all over. I can't bring them into this house AND it turns out the insurance I was paying to orange PS insurance co will pay only 250 unless I prove there was a leak??? Why do I have to prove their leaking building???????. My things went in there without mold, and now they have mold. This is CLIMATE CONTROLLED? I am extremely unhappy with my experience with them... more like a nightmare

I had three units with this location. Unfortunately, the site has a persistent leak in the roof…read more Water leaked into my unit on several occasions and caused damage to my furniture. Sadly, the lease waives any right to recovery and to add insult to injury, they would not refund all months rent where the roof leaked on my belongings(3). Public storage regional manager(Sara) told me I was lucky to get one month and when I said that wasn't enough didn't credit any months. I also plan to file a formal consumer protection complaint with the state consumer affairs and the BBB. Bottom Line: Great on-site staff, poor corporate management. BEWARE! Without the offered storage rental insurance you can walk away with a loss or with forced arbitration that's costly and time consuming.

Public Storage

Public Storage

(42 reviews)

This review is for the Public Storage (franchise), location: 7400 Alban Station Road, Springfield,…read moreVA. Wow - what a great place. I found/rented a 10x10 unit "on-line" (size and value - slightly lower costs than other nearby storage locations/chains), but what "sold me" was the management and facility. WOW! The most friendly and helpful management (Samina) and the cleanest, most effectively managed Public Storage franchise ever. I was immediately impressed when I arrived by how neat and clean the entire facility was maintained. The manager is Samina, and she is an exceptional "customer service / take care of you and the business" person. She knows every unit of "her" public storage franchise (and as I learned later, she also knows her customers). When she took me to my unit, she noted the roller-door was slightly ajar (needed maintenance). I thought it was fine, but she found me a nearby available unit with a "perfect roller-door" and asked if it would be OK to reassign me to that one (her concern was for me to be happy with the unit). She also sent a message to the maintenance team to check the other unit/adjust the door before it will be rented. On subsequent visits (loading items into my storage unit), Samina was helpful (making sure I found the carts, etc.) and recognized me remembering which unit I rented from memory (not needing to look-up my account). Samina's outstanding management and care about me "the customer" coupled with the cleanliness and value has convinced me the Alban Road Public Storage franchise is "best in class." RECOMMENDED!!!

I experienced exceptional customer service from Samina today. She is very professional and…read morethorough. She called to introduce herself and when I arrived she patiently helped complete my reservation. There were technical difficulties and she kept trying until it finally went through. Where my unit was assigned would have been a bit inconvenient due to the elevator being temporarily down, so she gave me a different one. That is what I call customer​ service! That's how it used to be when I was growing up! Nowadays....anyway, I highly recommend this location!!!

Public Storage - selfstorage - Updated May 2026

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