I came today to rent a small unit which had a special offer of $1 for the first month plus some fees. I was new to storage so I was surprised about the additional fees (administrative fee, required insurance, lock), but I guess it's probably standard. But the staff was incredibly friendly and helpful. Explained every part of the lease and detailed exactly how much and where I could pay if I decided to stay longer than the initial month. Overall a great experience! TL;DR - staff was great, expect to pay fees in addition to advertised rent price read more

Mo was a phenomenal help as a first time client. My family already had another storage unit and greeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K read more

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!

Mohammad, who works in the office, was incredibly helpful. Initially we didn't choose the right size storage unit for our needs, so he walked around the property until we found one that was a better size for us. He took time to show us how to open and shut the storage unit properly. He was so friendly and gave us great tips on getting the most out of our experience with Public Storage. The Public Storage app is great and we got all the information we needed by text and email to access our unit without any problems. I would definitely recommend this facility! read more

It's not offended you find a Public Storage Manager as good as Mo. She has been a great help to me when I needed advice on the type and size of a storage unit for my storage goods. I noticed the storage units are very clean inside and out. The exterior of the facility is also very clean and well maintained. Mo has a very good personality and is very professional in her duties to her customers and job management. read more

Beside the storages that are really clean as the whole area. The service is amazing Mo was the best. I'll recommend this place 100%.

The Fullerton Rd Public Storage rocks!! Easiest most convenient place I've stored my trailer yet. Location is very secure and staffed with friendly, attentive representatives. I will continue doing business here. read more

No one ever answers the phone when you need something. They are great at calling you back if you're inquiring about renting a space. Once you're in they never answer the phone, don't help with anything and be careful - they raise the rates ridiculous amounts. For a very small unit they went from $160 to $236 in 14 months. Must be nice to own a business that can hike rates almost 50% without lifting a finger. read more

Being able to sign up online was very convenient. The Public Storage app is also helpful as one is able to open the entry gate with it via Bluetooth without having to punch the numbers. This particular location was a bit confusing as I was given a building number and a storage room number but the buildings were not numbered nor were there any indication of where my storage room was located (e.g., room numbers 1-50 thru this door). I had to try several different entry doors to find my storage room. I tried the office first thing but it was locked. I found the attendant outside but he just pointed me in the general direction and was not particularly helpful nor friendly. The interior of the building was very clean and the room seems more than adequate. read more

Excellent service by the manager! Clean and secure facility for the money. Easily accessible.

Seemless easy transition into getting my storage unit. I was debating on where to rent for my home storage items and I am very fortunate to have gone with them. They will take care of you and no need to buy a lock it comes with unit. 5 Stars Thank You! Don't hesitate and choose them if you are in need of storage. read more

I have rented a unit at Public Storage for almost two years and requested to rent a bigger unit on 12/26/20. Due to COVID, I was unable to get help from the clerk at the counter when I went into the office and was redirected to the website, where I had to enter all my credit card information to initiate the agreement for the new unit. Upon inspection of the new storage unit, I found the door track to be broken when the door was closed. The door could easily be pushed even if locked and therefore I did not feel comfortable renting this unit. I asked the clerk if there were other units available in that size and there were none, so I asked to cancel the agreement. I was charged $204.19 and was told I would receive a full refund. I have not received the full refund as I am still being charged a $24 administration fee for a move in that never took place. We have since then removed all our items from Public Storage and contacted their Customer Service to file a complaint. The person we spoke to, Debbie was extremely rude and hung up on my husband. I left two voicemails for the Public Storage Regional Manager, Christopher Diamond but have yet to hear back from him. I'm extremely disappointed with how bad this situation has been handled and I feel that we should be credited the $24 administration fee and Public Storage needs to change their shady business practices. I felt as though I was just scammed by being pressured to sign an agreement in order to be helped and when I didn't agree with the new unit, I was ineligible in receiving my money back. There are storage units on literally every single block, do yourself a favor and DO NOT rent here! read more

I have rented two spaces in Fullerton store and I call Sunday for some information and the lady who works weekends is absolutely rude over the phone and when I went to the store and talk for instructions she was horrible yelling at me saying that I was supposed to know how things work , I am so disappointed read more

Public Storage has increased pricing again and starting on Oct. 1, 2018 $210.00 dollars for 10x10 storage. I rather throw away all my stuffs in the dumpster and pay one time dump charge or donate it to Salvation Army rather than pay $2,520.00 dollars per year. Most likely more when Public Storage increase their rate again. read more

Great customer service seems hard to come by lately, but Mo gave me hope it still exists!

They helped me out a lot, gave me a great rate as I walked in and asked for a unit, staff was friendly and helpful and I was moving in 20 minutes later. Stuff was safe the whole time and today I just moved out as I no longer need storage. Definitely recommend read more

Giving 1 star because my things were "safe" I'll give a quick overview of my experience: - provided lock broke (key broke off inside the lock) - they wouldn't replace it and requested that i buy one from them - continually tried to upsell me on packing supplies - increased my rent within a few months of move in ($71 to $91) because they deemed that the space increased in value. - no refund for vacating early + had to call multiple times to let them know i was moving out despite leaving a message, my call was not returned until I left a second message. - no lock on outside door of unit - NO ELEVATORS - steps within the storage facility make it difficult if you need to use a dolly - lights are on twist timers - no outside lighting read more

Here we go again! Very disappointed in Public Storage. Rented a small unit April 2015 for $87.00 per month, 5 months later they raised it 22% to $105.00 now 1 year later they raised it 21% to $127.00. I understand prices go up but 43% in 17 months is a little crazy and robbery. Not only have the rates gone up but we are constantly having to complain about the building being hot. We are paying for climate control. I've called and spoke to the manager and I get the same excuse, it's the going rate. read more

The staff are surely and answer any question with " it is corporate policy, I can do nothing". The place has a strange smell. An industrial, oily odor. Getting in and out of the facility is chancy as it is on a very busy road. Prices are a little higher than the competition but you find out you must pay for insurance that covers them, not you, the renter. I be moving out as soon as the place I want to rent from has a space available. read more

Radjia and other staff were helpful, communicative and honest. They have a variety units available, indoor and out. BEWARE prices do go up in just a few months so pay in advance to lock in a price! Sadly this preying scam is prevalent among all vendors. read more

I am very disappointed with Public Storage and cannot with good conscience recommend them. They have allowed another customer to switch an account he opened to my name without my authorization and are billing me for a unit to which I do not have access. I am pursuing legal assistance..I suggest checking other storage options. read more

We have our stuff there, it is safe so 2 stars it gets. However, we have one of the smallest units there with a regular house door and they keep increasing our rent without notice. What is the point of a contract if we do not lock in our rate? I get the first month promotion but that is not what I am speaking about, we recently were increased from 84 dollars a month to 102. This is ridiculous and happened about 4 months into our contract. I think that if we have a contract that BOTH parties in the contract should be held liable not just us. I called to ask why and was told "This happens at corporate". So I was given no resolve. This place is ridiculous. This is regarding the fullerton rd location in Springfield, Va. read more

Do not rent a storage unit here. I would not recommend this company or location for renting a storage unit. I had a unit there for several years and finally moved out. I've experienced elevator outage, interior lighting outages, no working carts, inoperative and filthy bathroom. Latest issue was my checkout. I was told by the front desk (I have her name) that my contract period ended on January 10th and if I was out by that date there would be no monthly charge. We'll I moved out on the 5th, but was charged a full monthly fee. When I checked at the front desk a different representative said I needed to be out by the 1st and that I had been told wrong. He suggested I call PS Storage customer service, which I did. After 30 minutes on hold the phone rep said there was nothing she could do. Very disappointing that after many years of monthly payments with marginal service they weren't able to be flexible over a 4 day issue, especially when I have the name of the local rep who specifically provided the bad information. Unbelievable customer service. read more

I've been using this storage for many years , most of it for my business, I have easy access for major roads, such as 95 and fairfax parkway, the manager Radhia was always there to solve any problems we had, and very helpful, I'll defiantly recommend this storage to my friends. read more

Just rented a storage unit today from this location and was pleased with the service. The staff was very friendly and clearly walked us through all of the paperwork and what to expect for billing over the next several months. read more

Very friendly and professional staff -- Radhia and Samina are great. I have used another storage company in the past and left because they kept raising the prices. Very economically friendly here at Public Storage. read more

The best storage unit ever. The manager Radhia and the other staff member are always so gracious. I was even late on my payments and they always called to check on it or give me some time even waived a late fee while I was short on funds. Thank you for being so kind. I will definitely use them again. read more

Who knew that renting a storage unit could be fun?! In the middle of a chaotic, stressful move Samina and LaVerne had me smiling. With their easy, efficient customer service and enjoyable personalities, I was able to rent a storage unit and purchase moving supplies with a minimum amount of stress. Thank you again! read more

My experience with this Public Storage was great. This was my first time ever renting a storage unit, so when I met with Muhammad and Radhia, they explained the costs to me and were very transparent from the beginning. They were friendly and kind each time I made a trip to the unit and made it very easy to close out my account when I moved everything out of the unit. read more

This is a customer service review regarding my experience with the Public Storage representatives. The property was ok. I've rented from several public storage units over the years and this was probably the worst experience I've had from them. I rented from the Springfield, VA location because I was moving back to Atlanta, GA. So I finally found a place in Atlanta and I called public storage to see what the move out procedure was and about prorating the last month. I called on January 30th and was planning on moving out early to mid-March. The representative told me all I needed was to give 3 days notice and everything would be good as far as moving out and prorating the last month. So I planned my trip back to VA, (booked a plane ticket and reserved a moving truck), and two-weeks in advance of the move I called back. I spoke with a different representative and I was told they don't prorate after the first 6 or 7 days of the month. I told her about the previous call with the other representative. She said the representative would not have told me that 3 days notice would be sufficient to get prorated. She got a bit of an attitude and I told her that I was really relying on what the other lady said and I would have planned my move earlier if I hadn't already bought a plane ticket and reserved a rental truck. The issues I had were 1) the last representative got an attitude with me and tried to tell me what the other lady said when she wasn't present on the call, 2) prior to not being allowed to get the prorated amount for the last month, the rate went up about $8-10 and I called to ask about the increase (she couldn't explain the increase), 3) this location wasn't the cleanest but I knew what I was getting at the time of the renting, 4) all of the representatives didn't have the same information regarding the procedures, consistency would have solved my problem. I would've been ok not being allowed to prorate the last month if I was given the proper information and was able to make the decision myself. I don't think I'll be renting from Public Storage again. read more

Radhia and Muhammad were very friendly and helpful. I agree with Marian W. that they need to be more transparent when they say $1 for the first month; they also add in there move-in/administrative/other fees. They also did try to upsell and get me to purchase their insurance. Other than that they are totally helpful and really friendly. I would recommend this storage facility. read more

This is the thing that I don't appreciate about this storage unit is that they keep increasing the amount you pay without notifying you. Even if you're not signed up for the notification thing, they should at least notify you on that. They don't tell you that the price increases when you begin a contract with them so watch out. We've been with them for two years and this is the second time that the price has increased and whenever I try to call them they can't ever locate my account information or the account itself. They need to fix their phone system. read more

The staff was excellent here and the location is really convenient. I'd give 5 stars, but I think the whole company needs to quit advertising a $1 first month's rent and call it what it is... at least $25, unless you take the insurance they force on you, and then it's at least $36+. Otherwise, I'm happy with what I'm getting at this location. read more

Very professional and friendly staff. Staff helped me save money and time by finding me the best storage lot for my all my stuff and later a car. read more

Both ladies who helped me were wonderful. The service was fast and personable, as well as much more reasonable than other storage companies within this area. I would highly recommend. read more

Radhia and Samina were a great help with showing me around the establishment. They had extraordinary customer service and were helpful with all the questions that I had. I definitely recommend this place to anyone. read more

I am very pleased with the excellent customer service I received from the staff. The manager Radhia was very friendly and helpful. She took her time to show me a couple of units and explain to me how the whole process works. Very friendly. read more

Our family has been using this facility for many years. We've recently switched/consolidated several units, and Radhia, the manager, has been extremely helpful and accommodating. Highly recommended. read more

The customer service was very fantastic! Samina and Radiua (I might have messed up on the spelling..so sorry) were extremely helpful and a pleasure to work with. They walked me through every step, made sure I had all of my paperwork filled and they were just seriously very kind. I appreciate both of them! read more

Radhia and Erin were very helpful in getting me setup with the appropriate unit. The facility is easily accessible and is everything I would expect in a storage unit. Highly recommended. read more