Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

I was very happy with the location and price for their storage units. There were plenty of carts…read moreto move your belongings. They had a very secure entry system for safety. The building was clean, the staff was very friendly. I only needed the storage unit for a short period of time. When I went to clear out my unit, my belongings smelled of some kind of pesticide. I had to throw away a lot of my things. The manager assured me that they did not spray the units with pesticides but she offered to give me the forms to make a claim. For this primary reason, I would not rent from them again.

Very Nice & Clean they also have a VAN or TRUCK you can use to move your stuff in the storage spaceread more

I'm a repeat customer for this business and they did an excellent job yet again! This was for a…read morelonger distance move. They communicated the process, schedule and handled everything very efficiently and with care! I highly recommend them for any of your moving or storage needs! Thanks, Cliff and the crew!

DO NOT USE THIS COMPANY!. we used Regency after 2 friends recommended them. They each used them…read morefor moving, not storage. we used them to move from NC to VA and stored our furniture for 4 months. They ruined a $10,000 sofa; when it was unwrapped it had huge stains and mold all over it. they dropped our desk in the garage floor, put a large dent in the door from the garage to the house, broke pieces off of a 1900's antique sideboard, bent our outdoor table, put a large hole in a $1600 lounge chair, among many other scratches and dents. we provided photos and made a claim for the insurance that we paid $400 for, and refused to cover anything. My husband followed them around while moving the furniture in to protect our new homes finishes. the movers, getting annoyed, saying "were professionals". HA! READ YOUR CONTRACT CAREFULLY, THEY ARE NOT RESPONSIBLE FOR ANYTHING!

This seemed like a good deal as a long time Haymarket resident. The units are clean and the manager…read moreis friendly. The first thing to note is the billing emails seem non stop. The second is that they are only in office Monday-Friday so good luck if your code doesn't work, which mine did not twice in the first two months. Third, you should note that they change your access code randomly and lock you out which leaves you not able to access your own unit on weekends. (Since there is no office to contact and no lock out number). Finally, they raise your rent randomly and after 4 -6 months (even when you signed up without a promotion). Buyer beware.

Second review, as they took my first review down. Facts: I called the local Self Storage Plus to…read moreask about the possibility of having a POD dropped so that I could empty it. The man on the phone said YES, so I rented it online. I drove to the location and there was no space to drop a POD. I called back and spoke to the manager and she said they don't allow PODs. Because 48 hours had passed I was not getting a refund of my $224. READ THE FINE PRINT IN YOUR CONTRACT. Read the other reviews as well. No other comments so maybe this review will stick.

AVOID this COMPANY for Long Term Rentals AT ALL COST!…read more ***Please note, this review is based on the COMPANY'S policies ONLY! This review does NOT reflect the kindness and hard working employees of the Alexandria location. The manager Antwon is top notch. Any problems at the location are quickly resolved by Antwon and other staff members. I couldn't be happier with the staff. I take issue with the policies of the company. *** If you aren't frequently visiting your storage unit AVOID this COMPANY at all cost!!!! Currently I am paying way above market rate for my rental. I have tried working with the company for a reduced rate and they won't lower the bill after being with them for years. I was told the only way to reduce the rental fee is to move my contents to another unit. I understand this is their company and they can have whatever policies they want. I really want to make any future long term renter aware there are much cheaper options in the surrounding area, especially if won't visit your unit frequently. I have another unit in the surrounding area and the prices are much lower. Renting from this company has been a costly mistake and I want others to make an informed decision.

I would actually rate this a zero! Super pissed and annoyed about how the situation this evening…read morewent. We purchased a 27x 10 space earlier in the week but when we got there today, the truck behind our space was overlapping into our space, making ours 24 feet. When talking to the guy working, his response was he can get the guy to move the truck up in the space( which he did a few inches and didn't help), try to switch with the neighbor but no answer or leave the premises with our boat. We paid for a 27 foot spot but it was really 23/24 feet.. but according to the guy working there, it was our fault to not test out the spot first to see if it fit. The guy reported the truck guy didn't want to move his truck and bc he has been there a whiland the working guy said nothing he could do about it but leave the facility. So we had to find a spot, at 7 pm, to be able to place our boat. Extremely disappointed in the staff and situation. I would not recommend this place at all. Waiting to talk to the owner/ manager about this as well.

I used this facility for a little over a year. It is well managed, secure, and the process of…read morereserving a unit couldn't have been easier. I highly recommend them!

Fairfax City Self Storage is a well-managed, friendly, well-maintained climate-controlled facility…read morelocated on Pickett Road just off of Route 236 (Little River Turnpike/Main Street). Kathryn was the person who help us set up our storage needs and was there when we vacated after our needs changed. She was a joy to work with and someone I would recommend you get to know. She epitomizes customer service! If we find that we need storage in the future, we will definitely be going back to Fairfax City Self Storage.

From Jill coming to my house to do a walk-through and give me an estimate, to Anni in the office,…read moreto Wilmer, Pablo, Roberto, and crew picking up my household goods, to Hector delivering with the help of two subcontractors, I am 100% satisfied. Seriously, if I could give more than 5 stars, I would. Everyone's main concern was that I was satisfied with every step of the process. Job #576988

I've moved many times over the past 40 years, but this was the first time a moving company salesman…read moreever ghosted me. I was referred to Able Moving and Storage by someone who highly recommended them; Able had done many moves in our building recently so it was a known quantity here. I called the recommended salesman and scheduled an appointment with them. Upon arrival, we had a brief conversation before we walked through our home; I indicated in each room what we needed Able to move and what we would take care of ourselves. We're not moving far so the salesman gave me an idea of what the hourly rate would be, depending on how many movers were used to do the move, and who the coordinators would be. Upon his departure, the salesman said he would get his estimate to us possibly that evening, more likely over the weekend. Since it was a holiday weekend, I doubted we'd see an estimate until the following Tuesday. Tuesday came and no estimate. I texted the salesman asking when we'd see an estimate and he said it would be the next day. Wednesday came and went and still no estimate and, worse, no communication from the salesman. At that point, I decided not to pursue the matter with Able any further. We've still not heard from him to this day. The salesman [ I assume he was a salesman, he offered no business card or company literature] never indicated there was a problem with what we planned to do for the move. I plan to let the person who recommended Able to me know what happened for their future consideration should any of my neighbors ask for a referral.