Met with Jessica. She was very informative regarding the rates and the units available…read more Mini Price Storage doesn't change their monthly rates every three months like the other companies - they also have a moving truck to use free of charge (ONE TIME ONLY use) clean easy to access and nice customer service. I would totally recommend this company for your storage needs

Everything is nice and good to rent with. But my problem lies on their communications. If you want…read moreto down grade your storage like mine, that has less items on it, they would say they will contact you when there's an opening, But they never did, I went inside and asked, they said they have one yesterday but a person looking for one came in to rent. So we gave it to that person. So basically what they say they would do is not very trust worthy. Promises are meant to be broken for them. Money is more important. Not your trust.

I have been renting a storage unit from this location for the past 16 years and Jannette and Wali…read moreare the best-of-the-best. They are both consummate professionals, with exceptional attention to detail, with a strong "can-do" attitude and exemplary service to their renters. The property is always clean, well-maintained, with laser sharp attention to detail that results in two top-flight managers who sincerely care about their jobs, and how it effects their personal reputation and also that of Public Storage, as well. Jannette and Wali take great pride in their work and as a long-time renter, I know that they always take my best interests to heart and have gone above and beyond the call of duty to help me out and answer any and all of my questions. If you're looking for a great place to store things in Alexandria, this Public Storage location, on General Washington Drive, is the one to rent from! See Jannette or Wali and you'll be a loyal renter, too!

DO NOT RENT HERE (ROACHES) The facility has roaches! I saw a…read morefew reviews, but I figured they had resolved the issue because it looked clean. WRONG. I'm a huge neat freak. I thoroughly cleaned and sprayed my unit before moving in. I opened my unit today and a dead roach fell from the ceiling! I let the woman at the front know and her response was, "none of our customers have complaints about roaches" but says the exterminator only comes once a month to check on the rat traps. He doesn't spray for roaches. The gate to the front is always open too. This place is dirty and ghetto. I'm moving my belongings out pronto and I suggest you avoid this place altogether.

Location is very clean and staff super friendly. Units are priced fairly and online payments are…read moreacceptable...NICE! Location is safe and secure. Easy moving in, easy move out...would highly recommend!

DO NOT USE THIS STORAGE FACILITY. The Ez Storage corporation and particularly the Dale City…read morelocation on Elm Farm road are the definition of underhanded business practices and repugnant customer service. I am clearing out my unit TODAY and will never do business here again. I actually referred my sister and a family friend here when I first became a customer and I will be making sure they both clear out their units as well. When I entered into the contract both my husband at the time and I were both present and were told the unit was in our names. Fast forward 2 years and I'm divorced my ex husband moves out of state and they refuse to give me access to a unit that I have made payments on for the past 2 years because my ex was the only one listed on the account! I came into the office clearly stated that they can see I'm the one making payments with my card, my account, I even offered up divorce papers and still nothing. I had to continue paying rent on the unit for 2 more months until my ex could come in person to handle the situation. Then he gives me the keys and I move most of my belongings out at the beginning of the month. I head to the storefront today to clear out the remaining items and can't locate my keys. So here I am, the same person they have seen come in 3 times now about this same unit. Who had keys and access no less than 2-3 weeks ago and I ask if they can cut the lock because I can't locate the keys and this is the last day I will be using the unit. Do you think they accommodated? No they state once again I can't have access. Not even a call or email from the "account" holder would suffice. Now if he can't get here and I can't get my items out by 6 pm guess who gets billed for another month of rent? Exactly. Did I mention their horrible late fees?? A few months ago I called and asked for the balance on the account- I made a payment and then found out the woman I spoke to who told me that I'd be paid through the end of the month was wrong so for a full month I didn't pay the $80 rent because I thought I was current and was charged over $300 in late fees! This has been worst experience I've ever had with any company in my entire life. I will not pay this place another cent after today and I will post this review to every platform they have to hopefully prevent anyone else from being duped by these fools. I can't wait to be completely done with this place.

100% price gouging would not reccommend. poorly staffed location and no price match slash…read morecompetitive policy provided. 5% military discount is borderline disrespedtfull. added insurance and coveragerage are requirements intended to inflate the base price per month with no reasonable expectation of coverage in the event of an emergancy or natural disaster, would reccomend going the private coverage route to fully protect yourself and your belongings. affter nearly 50% increase in price and no contract avaliablity offered...advertised prices online for exact measurements unit are less then conpanies mandatory increase to 'stay competative". for 10 x 10 unit monthly cost went from 88$ a month which was reasonal and conpetative. to over 150 dollars a month base price. not including seperate cost of insurance at minimum coverage limits of 18$ a month for 12months for a combined yearly cost of renters insurance of 216 dollars a year when my coverage through USaa for the same or better coverage policy costing only 96 dollars total for the policy term.

BEWARE!!!! 100 percent increase in ONE YEAR!! I'm so bothered and compelled to leave a review on…read moreevery platform. Please don't blame on Tariffs or Gas!! This is a storage facility. I'm being charged over $200 for a tiny unit. So disrespectful... petty theft to me but you're committing grand larceny if you're doing this to all your customers and doubling premiums in ONE YEAR!!! WTFudge!!! You surely lost this customer and hopefully everyone who reads this review!! And if anything happens to my stuff after this post.... BEWARE!!!

This has been the best move we've ever had! From the moment we walked in, everyone in the office…read morehas been soooo helpful and kind, helping us get exactly what we needed to store things for our move! Susan and her staff are the best! We had 7 units at 1 point. The prices were good and fair and the campus and units were clean. We can't say enough nice things about this place! We HIGHLY recommend it!!!

We recently rented a 10x10 climate controlled unit & were very please with the whole experience…read more Entering was easy & secure & ASS had a half price special for 2 months. This is the 2nd time we rented a unit from them & should we need to rent one again we will be back. George S.

Have been using CubeSmart for two years with no issues. The staff are great. The prices are not so…read moregreat (they keep increasing each year) but they are inline with competitor prices.

Bad experience with Cubesmart-Shirlington. Facillity is clean, albeit expensive, but they promise…read more"free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use. Each and every time the front desk put me off for a different reason--i.e., you have your driver license but you don't have the $100 "cash deposit" that's required, or you don't have the "account number" that was issued via email (despite my having government issued ID plus the key to the unit and their having computers at the desk), or it's "too late in the day" at 3 pm to use a van for 90 minutes. I went there again today, very hopeful that I had met every hurdle, and this time they told me there was a charge of $39.95 to use the van for the brief period I needed, plus gas (and whatever incidentals they may impose on top of that). The reason given this time was that 4 days had elapsed beyond my initial 30-day move-in period. I pointed out that I had visited on three different occasions in my initial move-in period, and noted that the deadline and all of these other hurdles to use of the van should have been disclosed upfront, as the deadline hadn't been disclosed earlier and seemed like a trap for the unwary. The man at the Shirlington desk blamed his colleague for being "new" and not knowing to tell me all the van requirements up front. He rarely looked me in the eye from his seated position at the desk, and, knowing that he almost certainly was the one who had trained his "new" colleague, I advised him that I'd rent a van from U-haul instead. He protested that Cubesmart offered a better deal on truck rentals. Floored by this response (after viewing the enormous ads posted everywhere around the facdility that promise use of a free truck), I told him that I'd be moving all of my items out of the Shirlington unit at the end of the month. Unfazed, he advised me that I'd better have moved everything out by my announced move-out date. Shirlington customer service reps need much better training, or CubeSmart needs to change its corporate policies.

I was in need of some storage boxes and randomly walked in to this storage place to find a very…read moreneat display of exactly what I was looking for. I was able to purchase three different size boxes and the tape I needed for much less than I expected. But the boxes didn't make this review.... The two ladies (Candace and Amanda) went above and beyond to help. They even held the door and helped carry out my items which is something I don't see everyday! Great employees and people

My unit was covered in rat droppings, rat carcasses, and a few living mice. Most of my stuff is…read morefilthy and will need to be trashed, but they won't let me throw stuff away here so I have to pay movers to haul my rat covered items to a moving truck to find a dump. They did come disposed of a rat carcass and told me someone probably had food in their unit nearby and "it happens". Basically I paid to haul stuff here, store it, and am paying to haul it away to the dump. Super gross and even toxic with this much rat urine and feces.

I'm a repeat customer for this business and they did an excellent job yet again! This was for a…read morelonger distance move. They communicated the process, schedule and handled everything very efficiently and with care! I highly recommend them for any of your moving or storage needs! Thanks, Cliff and the crew!

DO NOT USE THIS COMPANY!. we used Regency after 2 friends recommended them. They each used them…read morefor moving, not storage. we used them to move from NC to VA and stored our furniture for 4 months. They ruined a $10,000 sofa; when it was unwrapped it had huge stains and mold all over it. they dropped our desk in the garage floor, put a large dent in the door from the garage to the house, broke pieces off of a 1900's antique sideboard, bent our outdoor table, put a large hole in a $1600 lounge chair, among many other scratches and dents. we provided photos and made a claim for the insurance that we paid $400 for, and refused to cover anything. My husband followed them around while moving the furniture in to protect our new homes finishes. the movers, getting annoyed, saying "were professionals". HA! READ YOUR CONTRACT CAREFULLY, THEY ARE NOT RESPONSIBLE FOR ANYTHING!