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    CubeSmart Self Storage

    3.7 (41 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Mouse droppings everywhere.
    Greg W.

    After storing my belongings at this location for two years at considerable expense, I moved out recently only to find tons of mouse droppings and the corpses of three mice in my unit. The staff member I spoke with said that he would file a incident report and that I should look to the insurance policy I purchased from Cubesmart to get compensated for any damage to my property. He even mentioned that management at this location had been changed a year ago because they weren't doing proper pest control. I filed my claim, only to find out that Cubesmart's "protection" doesn't cover rodent damage of any kind. So I'm left picking up the cost of professionally cleaning my damaged upholstered furniture. I think it is completely unacceptable behavior for a company to claim to provide clean, controlled environments for the storage of belongings and then provide no compensation whatsoever to renters when they fail to live up to that promise.

    inspection expired 7 years ago

    If you enjoy being trapped for hours in a pitch-black elevator with no ventilation or communication with the outside world, this is the place for you! That happened to me, and while the power outage was due to a storm, what happened before and after was pure negligence by Cubesmart. First of all, the elevator displayed an inspection certificate that expired seven years earlier. A nearby elevator had the certificate ripped off the wall. (See photos.) The emergency communication system, which is required by law, did not work. There was also no emergency phone number in the elevator. The only toilet in the building was out of order for days (see the photo). There were alarms and lights for failed fire pumps going for days (see photo). As other reviewers have pointed out, there is also a serious problem with rats and mice in the building. This, coupled with management that doesn't give a f*ck about customer safety is reason to go somewhere else to store your precious stuff. I have spent about $10,000 storing stuff at Cubesmart over the past four years, and have written positive reviews about another location, but this one is an awful place.

    Clear rat droppings all over the ground
    R M.

    Personally saw a rat inside my unit after visiting after 8 months, in addition to lots of rat droppings. Extremely frustrating, as I had been expecting a generally clean facility with robust pest control if required, after moving out of a pest-free 18th floor apartment. Am simply storing furniture, electronics, clothing and kitchenware inside the unit. Additionally, local or regional management failed to reply to my inquiry as promised, and had to leave the state to return to work. I am still left wondering what will be done to remedy the situation. The idea of rats rummaging through all my boxes and items sucks, to say the least. To top it off, prices have increased across the board as well. If I had any indication that this storage facility had pest issues, I would have never rented this storage unit.

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    21 days ago

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    1 year ago

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    1 year ago

    easy entry and access to storage unit. Aiden and Zack were both helpful and professional. Rental unit was clean.

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    2 years ago

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    3 years ago

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    5 years ago

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    Tom L.

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    2 years ago

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    4 years ago

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    J T.

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    2 years ago

    Continued to charge us for months after cancellation of contract. Go elsewhere for storage needs.

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    4 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    Carmela P.

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    7 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    5 years ago

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    6 years ago

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    8 years ago

    Thanks to Jumanah, Alan and staff for providing a clean space and excellent customer service from start to finish!

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    9 years ago

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    10 years ago

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    8 years ago

    Great place! The manager was very polite and helpful, making an otherwise stressful experience very positive. Highly recommended.

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    8 years ago

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    9 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - CubeSmart Self Storage

    Review Highlights - CubeSmart Self Storage

    Michael and his team make the hassle of moving/storing your stuff as easy as they can!

    Mentioned in 5 reviews

    Read more highlights

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    Best Movers - Setting up at my new place

    Best Movers

    (311 reviews)

    $$

    Professional service, kind individuals, efficient and timely service. Would recommend this business…read moreto anyone who appreciates their things being handled with quality and care!

    I used their packing and moving services and the packing was terrible. They forgot to pack the…read morebathroom and I had to remind them. After they left I realized they did not pack anything in the medicine cabinet and forgot to pack an entire kitchen cabinet and drawer. They took my formal shoes (beaded and glitter) out of their shoe boxes and dumped them in the bottom of a big box underneath my sneakers and boots! When I went back to clean my apartment I found the pile of shoe boxes they left in a closet. They took dirty clothes out of a laundry basket and packed them with clean clothes. They put ceramic items in a box with other random stuff without wrapping it up. AND, they removed the cords to my TVs and speakers and I haven't found them yet, nearly a week later. I contacted the company to complain and did not recieve a response., I have a marble end table and the top somehow came unglued. One of the crew knew it happened but didn't mention it until I asked why the top wasn't attached. They were just like, oh well. Glue it back.., UPDATE: they did not respond to my emails until I posted this review. I have not heard back from them about this 'investigation.' I have photos of the items they forgot to pack and the pile of shoeboxes left behind hidden in a closet, etc. Not sure how they are 'investigating' on their end.

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (63 reviews)

    I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

    I have a few items going into a private home 30 miles away. All My Sons Movers want to charge me…read more$2,500! The other company I am looking at said at most the move would be $700. All My Sons movers should be ashamed.

    Storage Rentals of America

    Storage Rentals of America

    (1 review)

    UPDATED REVIEW FOLLOWING FEEDBACK FROM SROA: Their District…read moreTeam Lead, Jessica Weaver, gave me a call following their below response to discuss pricing and the facility. She did a very great job of working with me and helping lower the rate from the potential $337 increase from $259, to offering me a $175 rate for the troubles. I have agreed with this and after discussions with her I agreed to update my review with this feedback, but I did advise I was not able to move it to 5 stars due to the still constant issues with the grounds of the facility. But 5 star customer service for sure for following through quickly and giving me the rate offered. With facility improvement it will for sure be 5 stars, which I'll gladly update it to. I am leaving some of the original review just for background to see what the Team Lead helped with. Edited Original Review: Storage rate began 9/2022 at $61/m for first 3 month promo than went to $122. Increased to $197 in 2/2023, then $230 8/2023, then $259 6/2024. And before the assistance of the District Team Lead, it was going to jump to $337 starting 9/2025 (see new review above). The facility needs a lot of work on the grounds, especially the 10 foot long pothole. Pavement on the roads around the units are not fantastic and could be better, it is still not climate controlled or anything. I'm a retired and 100% disabled veteran and they don't even offer anything to help with the cost of these units to us. They only offer discounts for Active-Duty military.

    From the owner: Looking for self storage in Alexandria? Storage Rentals of America offers clean, affordable storage…read moreunits with flexible month to month leases - no long-term commitment required. Serving neighborhoods like Eisenhower East, Cameron Station, Landmark, and Old Town Alexandria, we make storage easy for residents, businesses, and military personnel stationed at Fort Belvoir and The Pentagon. Enjoy enhanced security features for peace of mind, and rely on our customer service team, available 7 days a week, to help you choose the right unit. On-site moving and packing supplies make the storage process easier and more efficient for every customer.

    City Hound Professional Movers - Truck and some of the equipment

    City Hound Professional Movers

    (28 reviews)

    Shirlington

    I had a great experience with City Hound Professional Movers! I moved to Chicago from Baltimore…read morelast week. I was nervous because it was my first time moving somewhere, first time using a moving company. Additionally to that COVID-19 made it even more scary. Guys from City Hound Professional Movers made my entire process quick and painless from getting the quote to completing the actual move. Cost was a big factor for me because of distance so I requested quotes from all major moving companies in the area and the rates that Andrew offered me are definitely the most competitive. CHPM is transparent and honest with their pricing. I was only charged for the services that were rendered. After all my bill ended up below what I was originally quoted for! The staff are very professional, friendly, timely, and accommodating! All of my items were delivered safely without problem (nothing was broken or damaged). They also took measures to ensure that social distancing was practiced, which I greatly appreciated. I will definitely be using their services again in the future!

    I had very positive experience with this company. From the moment we negotiated an agreement to…read moreseveral days after the move was completed I have faced great level of professionalism from both movers and the owner (Andrew). The move itself was complicated as we had to move my future landlord first to her new apartment and then me. Everything was on time and we did it in one (long) day. Overall it's the best experience with moving I had in the last 15 years. I would definitely use them again and highly recommended to others.

    Zebna Movers - Missing glass shelf

    Zebna Movers

    (33 reviews)

    " All of our services are backed by our 100% satisfaction guarantee. Our Movers are highly Trained…read moreand Experienced. We offer the best rates in the area. " -- This is all a lie. Just moved with this company on Tuesday and the three men who were assigned my move did not speak english, scratched up my walls both old and new house. Cost discussed on initial call was not honored. Paid for 3 workers where only 2 did most so the total time was EXTRA long. We had to go behind them placing in correct rooms, even though we were telling them throughout, had to move heavy items off fragile glass or mater to prevent items being broken. They left items behind at my old property. They made a mess in one of our bathrooms doing a sink bath basically -- water all over sink and floor. I WILL NEVER USE THIS COMPANY AGAIN! When I emailed and called with complaints customer satisfaction did not matter. If the above behavior is highly trained I am afraid to see untrained according to their standards. I was prior military and moved many times --- I have never had as much issues before. They are getting a 1 star because it is minimum required by app.

    I used this moving company in 2021 & thought they were efficient, punctual, & professional so I…read morethought I would use them again for my current move. BAD DECISION. From initial contact for a quote I thought something was off because the process wasn't as streamlined as before. Then I get a call the day before my move that my reserved timeslot of 9AM isn't feasible so i'm being bumped to 11AM. An emergency arose during the move where I had to make a few runs less than 1mile from the to & from move destination, which I think they took advantage of the no supervision & ran up the clock. I made my runs & came back to the movers nowhere to be found but there was a lunch sack with crackers on my couch so I guess they took a break in the middle of the move. Anywho, $700 later after a 2/hr $398 estimate I'm missing a glass shelf piece to my tv stand & the company has gone radio silent as to what happened to it. I checked the truck upon move completion so I'm not sure what went wrong, but I know I won't be a returning customer

    CubeSmart Self Storage - selfstorage - Updated May 2026

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