It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

Oscar Ivan and Vladimir moved me from to DC to Maryland and did an amazing job moving everything…read morequickly and efficiently. Took care of our furniture and equipment with amazing care and would recommend they to move us in the future!

Super smooth process from start to finish. They stayed on top of the request but weren't pushy…read moreabout it which made feel supported. On the day of the move, they came on the early end of the window and got the whole job done in 3 hours (it was just a one bedroom!). Oscar and Ivan were the crew and went above and beyond to make my experience as easy as possible. They had a great system and all my items were safe. Would rec them again for DC moves!

First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

HORRIFIC EXPERIENCE…read more The only nice thing I can say about this place is that the lady on the phone taking reservations and collecting the money was personable, and the staff are doing their best with a bad situation. Everything else was subpar. I reserved three units in advance to store all of my belongings, and since it was highly rated on Google, I didn't think to go to visit. When I arrived with full moving trucks and crew of movers being paid by the hour, I was disappointed to find that SecureSpace was entirely unsuitable to store anything of value. First, it was blazing hot inside. There was no climate control, which made me very concerned about potential damage to electronics. More alarmingly, the single elevator took nearly 10 minutes to ascend three floors to my units (more than one group was trying to use it). Even if I had arrived when they first opened at 9AM, it would have been impossible for me to unload everything before their 6PM closing time, (which are pretty limited hours for a storage facility). I had to come up with an alternative quickly (see my review for Mini U Storage on Swann Ave) and cancel my leases with SecureStorage. Since I never occupied the units and the office staff explained I would see a refund in a few business days, I thought my business with them was over. However, three weeks later, I still hadn't received my money back. I had to go back down there in person, where the staff explained that they had other priorities with their facility, and they hadn't gotten around to their admin tasks yet. This is a wild, but understandable explanation given the condition of their facilities and how convoluted their systems are (it took me more than 10 minutes to sign one lease after going through their biometric signature process!!!). To their credit, they did process the refund after that visit. All said, I am grateful that I didn't end up storing anything there. Also, I think I've solved the mystery of the high Google ratings -- they seem to be under new management, but got to keep the ratings from the old owners and previous condition of the building. Hope this gives a more current idea of what you can expect if you ignore my warning and rent there anyway.

Raised my rate by 50% less than 3 months after I took the unit. SCAM. They get you in and assume…read moreyou won't pull your stuff out after they raise rates. They claim market rates, but the current price online is less than what I'm current paying. Should have read the reviews before I decided on this place. Seems like a common practice. Also, they advertise the first month free but never received.

Keeshawn was great! She helped me figure out a plan and provided me with the most advantageous rate…read morefor what I needed. The space is great and accessible. This location was recommended to me to use and I appreciate that recommendation by Tony. I had a very positive experience and this took some stress off of me.

Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

Deteriorated over the years from A to C. Constant issues with security - sometimes it's the main…read moregate, one of the sliding doors (2 at the front, one at the rear). High turnover of staff. It was nice when you knew the faces and names of people. Some carts don't work as they should - a wheel off, doesn't turn. To get you in, they start with low fees but you will need to pay for the year if you want to keep that fee. That's standard practice so that's a reminder cos once it goes up it's up. Any specials don't apply to existing customers oh well. I know that they auctioned a friend's storage units without contacting her at all, which is against the law - so keep in mind this could happen if you don't pay the fees. I'm still here though...it's my laziness.

I rented a unit in the Liberty Harvest Court, Sterling VA in March 2026 for $43 including…read moreinsurance. Today, June 2026 I received a letter telling me the rate will go up to $58. An increase of $15 in three months. I already heard from other customers they lure you in with a very good rate and within months they charge you $100 plus. Be careful falling for this business!

The staff was nice but we will NEVER use U-Haul again. Renting from them has turned our lives…read moreupside down!!! Rented a faulty trailer and it caught on fire. And burned our car to a total loss. We even took out the extra insurance and all they paid us was $500 for a total loss vehicle and all of our belongings in it. We only got 63 miles down the road when this happened. They wouldn't even reimburse us for the rental!

This location was able to check me in after driving all day, unloading stuff in storage and finding…read morethe original drop off location didn't have after hours drop off, so thanks to the Uhaul team that got me set up to drop it off at another location. Easy and quick return. Lesson. Always ask to have your drop off location be an actual U-Haul moving in storage location. You will have way less problems.

Mo was a phenomenal help as a first time client. My family already had another storage unit and…read moregreeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!read more

rent increases are unbelievable and frequent. Moving out of state and elevators haven't worked for…read moreat least two weeks. Called location manager and corporate. They don't care. Do not rent from them!!! I still have no idea how we are going to get our items out of storage-too heavy to carry downstairs.

This review is for the Public Storage (franchise), location: 7400 Alban Station Road, Springfield,…read moreVA. Wow - what a great place. I found/rented a 10x10 unit "on-line" (size and value - slightly lower costs than other nearby storage locations/chains), but what "sold me" was the management and facility. WOW! The most friendly and helpful management (Samina) and the cleanest, most effectively managed Public Storage franchise ever. I was immediately impressed when I arrived by how neat and clean the entire facility was maintained. The manager is Samina, and she is an exceptional "customer service / take care of you and the business" person. She knows every unit of "her" public storage franchise (and as I learned later, she also knows her customers). When she took me to my unit, she noted the roller-door was slightly ajar (needed maintenance). I thought it was fine, but she found me a nearby available unit with a "perfect roller-door" and asked if it would be OK to reassign me to that one (her concern was for me to be happy with the unit). She also sent a message to the maintenance team to check the other unit/adjust the door before it will be rented. On subsequent visits (loading items into my storage unit), Samina was helpful (making sure I found the carts, etc.) and recognized me remembering which unit I rented from memory (not needing to look-up my account). Samina's outstanding management and care about me "the customer" coupled with the cleanliness and value has convinced me the Alban Road Public Storage franchise is "best in class." RECOMMENDED!!!