AVOID this COMPANY for Long Term Rentals AT ALL COST!…read more ***Please note, this review is based on the COMPANY'S policies ONLY! This review does NOT reflect the kindness and hard working employees of the Alexandria location. The manager Antwon is top notch. Any problems at the location are quickly resolved by Antwon and other staff members. I couldn't be happier with the staff. I take issue with the policies of the company. *** If you aren't frequently visiting your storage unit AVOID this COMPANY at all cost!!!! Currently I am paying way above market rate for my rental. I have tried working with the company for a reduced rate and they won't lower the bill after being with them for years. I was told the only way to reduce the rental fee is to move my contents to another unit. I understand this is their company and they can have whatever policies they want. I really want to make any future long term renter aware there are much cheaper options in the surrounding area, especially if won't visit your unit frequently. I have another unit in the surrounding area and the prices are much lower. Renting from this company has been a costly mistake and I want others to make an informed decision.

I would actually rate this a zero! Super pissed and annoyed about how the situation this evening…read morewent. We purchased a 27x 10 space earlier in the week but when we got there today, the truck behind our space was overlapping into our space, making ours 24 feet. When talking to the guy working, his response was he can get the guy to move the truck up in the space( which he did a few inches and didn't help), try to switch with the neighbor but no answer or leave the premises with our boat. We paid for a 27 foot spot but it was really 23/24 feet.. but according to the guy working there, it was our fault to not test out the spot first to see if it fit. The guy reported the truck guy didn't want to move his truck and bc he has been there a whiland the working guy said nothing he could do about it but leave the facility. So we had to find a spot, at 7 pm, to be able to place our boat. Extremely disappointed in the staff and situation. I would not recommend this place at all. Waiting to talk to the owner/ manager about this as well.

I decided to try this location close to my home to store some extra stuff. From the moment I called…read moreI was treated with so much respect. My needs were met, they are very friendly and caring. I like the cleanliness and the price. Entire staff is great! I would recommend this location if you're looking for a climate controlled space.

The space is nice. Feels secure and never feels sketchy…read more After about three or four months they raised my monthly fee about 50 percent. I had chosen month to month as I'm not certain about my needs. So lock in a long term rate. Or just avoid shady bait and switch business practices like this. Rather than singing on longer term with them will be moving my items as I view this as predatory.

Service - fast, efficient, friendly, easy access online…read more Prices - reasonable, market rates, easy payment online Availability- very good with many facilities in the nearby area, clean and climate controlled Note - Smaller units had lower prices per sqft. Smaller units seemed easier for me to manage, especially if i needed to close out / change the storage commitment quickly. Climate control make year round access much cleaner and more tolerable.

I was a customer of CubeSmart for three years and it was the most disappointing experience I have…read morehad with a company in a long time. I strongly suggest that people looking for a self-storage unit avoid this company and consider all the other options. Here is a summary of my experience. * The initial monthly rate for a 10x15 storage unit (2nd floor and away from the elevator) was $298.92 (January 2022). The rate when I terminated my contract - November 15, 2025 - was $435.00. CubeSmart increases their rates on a yearly basis and the increases are significant and non-negotiable. * During the recent Federal government shutdown, I contacted CubeSmart to request a deferment of a payment and they refused to cooperate. I spoke with the manager of the location where my unit was located; as well as customer service (several times); and a District Manager by the name of Michael Jones. * Payment for my unit was due on November 8th. Despite my request for the company to defer the payment due until the Federal government shutdown was resolved, I received a notice on November 14, indicating that my payment was late; a late fee had been applied to my account; my entry code was disabled and my unit was locked until I made full the payment due, in full. I terminated my contract and emptied my storage unit on November 14th and moved my belongings to one of CubeSmart's competitors. CubeSmart lost me as customer who was in good standing because they were so unbelievably unfriendly and unwilling to negotiate deferment of one monthly payment.

I loved our experience at this storage facility! We had short term storage (2 months) but each time…read morewe went we were thrilled with the great customer service and the clean facility. When we signed up we got a free first month and a free lock (win, win) and put our stuff in! We were lucky to choose Memorial Day weekend to move our first set of things because it was very quiet at the facility. I like that it's very clean and the code to get in is secure and efficient. The wheel carts are fun to use and totally help to save your back and your overall energy! Honestly I would totally come back should we need future storage options.

READ THE FINE PRINT!!! I was out of town and had my debit card hacked and shut it down and now…read morethat I'm over 31 days those place is making me pay $150 default fee and want to auction my things off! I understand a late fee, but it is triple my monthly amount! Absolutely unethical and absurd. Don't fall for the low monthly, because if anything happens, these vultures will rip you off!

Stay away from this place!!!!! the staff is nice and friendly, but this place will raise the…read moremonthly cost up on you with the quickness. After only being there for two months. They are already raised the price up, which is unheard of normally places raise the storage fees after one year. And it's not like they raised it up a little bit they raised it up a lot, which caused us to move everything back out after only being in there for two months.

My experience with Antonio was great. Good customers service. Keep storage low as possible I have a…read more4×5 unit. Thx.

I can't say enough good things about the staff and the professionalism they showed. We were moving…read moreand our initial moving truck reservation was canceled less than 24 hours before we needed to move. We searched around and thankfully Mini U had a Penske truck we could rent. They followed up to clarify and check in to see if there was anything else we needed and that they looked forward to seeing us. When we picked up the truck, the gentlemen was so nice and helped us getting all the supplies we needed to be successful on our moving day. They were awesome! Totally transparent, helpful, and very genuine. Next time we move, they will be our first call!

Very helpful personnel. Made the while experience very easy. Michael and Sean cared about my unique…read moresituation. ​

I mean as far as self storage places go... they have good prices and a nice facility. are they a 5…read morestar experience? I don't have much to compare them with. Better than U Store or Extraspace... that's for sure. How could they improve? .. i don't know, how about a juice bar and luxury bathrooms..... they've been great so far just the way it is. staff is really nice and accommodating.

100% price gouging would not reccommend. poorly staffed location and no price match slash…read morecompetitive policy provided. 5% military discount is borderline disrespedtfull. added insurance and coveragerage are requirements intended to inflate the base price per month with no reasonable expectation of coverage in the event of an emergancy or natural disaster, would reccomend going the private coverage route to fully protect yourself and your belongings. affter nearly 50% increase in price and no contract avaliablity offered...advertised prices online for exact measurements unit are less then conpanies mandatory increase to 'stay competative". for 10 x 10 unit monthly cost went from 88$ a month which was reasonal and conpetative. to over 150 dollars a month base price. not including seperate cost of insurance at minimum coverage limits of 18$ a month for 12months for a combined yearly cost of renters insurance of 216 dollars a year when my coverage through USaa for the same or better coverage policy costing only 96 dollars total for the policy term.

I had to switch storage facilities unexpectedly with my belongings on the moving truck (see my…read morereview for SecureSpace in Arlington), and came back to Mini U Storage. I had previously rented with them and was impressed with their climate controlled, clean facility, so I thought it was my best option. Mini U saved the day! Within minutes, I had secured two large units (discounted for the first month), and our movers were able to unload us quickly using one of the several loading dock options. Mini-U also allows renters to use a courtesy van or truck for a very reasonable $20, and that definitely came in handy a few weeks later. Special shout-out to Kierston, who is a model for customer service and professionalism. She was extremely compassionate and calm during my stressful situation. She reached out when she noticed I hadn't locked my unit completely, and also when I was nearing the end of my rental term to make sure I didn't get overcharged. She's a nice, pleasant lady who cares about people and treats them well. I would definitely, definitely rent here again.

In about a year, they raised my rent 105%. When I told them I was a local struggling artist at…read moreTorpedo Factory and had lost my job, they took off $20. Thanks, but no thanks. Don't be fooled! The people who work here are nice, but at the end of the day, you're just a money source, not a human being. Also, one elevator (of two) has always been broken for the last year.