I have been renting a storage unit from this location for the past 16 years and Jannette and Wali are the best-of-the-best. They are both consummate professionals, with exceptional attention to detail, with a strong "can-do" attitude and exemplary service to their renters. The property is always clean, well-maintained, with laser sharp attention to detail that results in two top-flight managers who sincerely care about their jobs, and how it effects their personal reputation and also that of Public Storage, as well. Jannette and Wali take great pride in their work and as a long-time renter, I know that they always take my best interests to heart and have gone above and beyond the call of duty to help me out and answer any and all of my questions. If you're looking for a great place to store things in Alexandria, this Public Storage location, on General Washington Drive, is the one to rent from! See Jannette or Wali and you'll be a loyal renter, too! read more

DO NOT RENT HERE (ROACHES) The facility has roaches! I saw a few reviews, but I figured they had resolved the issue because it looked clean. WRONG. I'm a huge neat freak. I thoroughly cleaned and sprayed my unit before moving in. I opened my unit today and a dead roach fell from the ceiling! I let the woman at the front know and her response was, "none of our customers have complaints about roaches" but says the exterminator only comes once a month to check on the rat traps. He doesn't spray for roaches. The gate to the front is always open too. This place is dirty and ghetto. I'm moving my belongings out pronto and I suggest you avoid this place altogether. read more

Public Storage - Self Storage Near Me - Alexandria, Virginia

The storage unit was fine. But they raised the rent for the space 235% in the three years I was there. I tried to simply move to another storage unit, but they would not give me the advertised price because these prices were only for new customers. So I became a former customer. They made the entire process difficult for me. I frequently live abroad and Public Storage has been my go-to place to store my stuff for two decades. Not sure what happened, but I will no longer do business with these folks. read more

Management of the Public Storage organization, swindle the mentally handicap. Charge doubles the rate they said, and she came close to catching up on that double rate, but they decided to sell off all her things anyway. Lets be clear, I have evidence of taking advantage of the handicap, and from my own experience, they attempted to charge my credit card despite me not even having a contract with them, and when I complained, they say , you don't have a contract with us sir, you will need to file a police report. Here is who the BBB says are the people that are tasked with helping their customers. * Bea Dalton * David Howell * Melanie Bailey * Curtis Burnside * John E. Glozer Patrick McNEil read more

Public Storage - Self Storage Near Me - Alexandria, Virginia

The bes thing about this facility is Jonte. She's fantastic, and gave me a big help learning how to adjust rates, and learning the process.

First the price went from $200 per month to $316 per month and you must carry their insurance unless you have your own and there's no way to opt out online. You have to go in person. They have out door garages available and the doors dont quite reach the ground. Theres over an inch gap. The lip at the bottom of the door is rusty and sharp. The mechanism that lifts the door needs oil because it is very hard to lift up to roll. They make you buy a lock as an automatic add on. The good part is they have an app to auto open the gate. I wish I had some type of face to face service offered to address the crappy condition of the door and the sliding lock mechanism. If you want a storage thing get it on your first look at the public storage site because it will go up dramatically if you wait. The rates are gouging and are accelerating. read more

It was the easiest process ever to rent and get into my storage unit. I called and was on the phone for 7 minutes and was able to get into my unit right as we hung up! They run a lot of deals, the movie process is super easy, free use of carts and dolly's and elevators are giant and on both sides of the building. 10/10 great place! read more

We found this storage facility through sparefoot.com. We made a reservation through sparefoot on Tuesday evening, loaded up the vehicle, and drove to this facility the next morning. When we got to the facility at 1pm on a Wednesday, the price that we had RESERVED through the website doubled. There was no person there that we could talk to. We found another facility down the street and went with that one. Wish we had not wasted our time with this place. read more

If you're looking for a great storage place come to the public storage at 5610 General Washington Dr. and ask for Mr. Tommy, professional and very helpful. I recommend them to my friends and family. thank you Mr. Tommy for great customer service. read more

How do you review a storage place? I'm not really sure, but I can tell you this would not be a good place to hide a body. It's too busy for that. Save it for Jersey. Enough laughs... This is a perfectly good storage place. While the 'climate control' simply means it's a big warehouse with rudimentary heating, it does the trick. If you have something that requires special humidity and stuff, you shouldn't be using a public storage place anyway. They have a variety of sized lockers, so unless you want to store your entire house, you should find something that works. I only have two complaints. First, sometimes it is very hard to find a cart. If you have a dolly of your own or something, think about bringing it. Second, parking inside the gates is chaotic. read more

Hi my name is Dave and I have never rented a storage unit before so am I a little reticent to even entertain Such an engagement. But let me tell you something about public storage in Alexandria on George Washington Drive. There's a couple there named Jeanette and Wali who have given me service and friendship that was totally unexpected. My dealings with them grew through their friendship and desire to have my moving experience be top notch. They asked me about what my needs were and used that information to satisfy my storage experience through their expertise and knowledge of the industry. Cleanliness location and service with a smile- that's all you need! So if you're looking for a storage unit I recommend wholeheartedly public storage at 5610 General Washington Drive. Not a sermon just the fact! read more

I am writing to let you know how much I appreciate the outstanding customer service provided by your Associate Joi Taylor from Public Storage. I visited your storage unit today and Ms.Taylor provided clear and accurate price setting that lowered my frustration of the chaos for affordable storage space. The grounds were incredibly clean and the process went as smooth as my move-in. I will definitely recommend Public Storage on General Washington Dr. Alexandria, Va. to anyone I know that is looking to store. Thank you, Ms. Taylor, for your excellent and comforting customer service. Regards, Nett B. read more

Allow me to begin my horrible experience. As every storage company promises, they said I would be getting the first month free. I go in sign for only $26. $1 + $25 admin fees (which btw was waved when I signed with extra space storage). Anyways, it said on the contract the next time I would be charged was February. As we were in late January I was confused Bc I was supposed to have 30 days free. Woman replies "don't worry about that it's a glitch in the system" and even makes a fake phone call in front of me and says "the issue has been resolved". As I never had any issues with extra space storage I was confident this would be a similar situation.... WRONG. I was charge 100$ something dollars although I asked specifically and Bc of this I was also over drafted and charged an additional $30. I have tried contacting them for 2 weeks straight and they either don't answer or say they have been trying to reach their regional manager ... nothing else. Extremely unsupportive and do not sound like they are trying to right the situation at all. Regional manager does NOT answer phone. this is outrageous and i more than likely will be moving my stuff out and switching to another moving company as soon as I refunded. read more

If I could give this place no stars I would. The place has roaches in the facility. The office personnel are scam artists. They reel you in making promises to lower your monthly payment (which never happens) and then increase the amount altogether. If you want to bring roaches in and out of your new home. Rent here. I would rather rent far away than to rent here ever again. read more

First time needed one of these and Mr.Waii was definitely helpful. Very happy I gave this place a chance.

I'll start off saying that this was my first time ever renting a storage unit and I have zero complaints. There are two individuals that work there. However, Jannette was always there when I came in. She has to be one of the nicest ladies I have ever ran into. Customer service was spot on. Renting a unit from this place is fast and easy and when your all done, closing it out is even easier. It is completely hassle free. If I ever need a storage unit again, I will definitely consider this location again. read more

I have have been renting from them for years, always paid on time etc. I called and left a message prior to the end of the month letting them know I was moving out at the end of the month, never heard anything, called back within the first week of the following month following up to make sure they got my message, heard nothing back. I then recieved a call from the corperate office (i assume it was the corp. office) I monotoned women with no personallity asked me why i had not paid for the month following me moving out and I explained how I call and got no response. She was busy typing notes (I could hear in the background) then she hung up on me. Today I got a call from a collection agency!! Way to build customer loyalty. If the regoinal manager would like to call me, you have my number.. read more

Facility appears in good shape. Jannette and Wali were proactive, helpful, and friendly.

Would give this place 0 stars if possible. First off they never informed me up front about the extra insurance cost I would be required to pay MONTHLY. Secondly their gates are frequently broken so if you are hoping your stuff will be secure, you can look elsewhere. Finally, I am getting ready to deploy and after asking back in November if rates would be raised in the new year, I was assured they would not and haven't in 5 years... well you guessed it, they raised them. I am now paying quite a bit more monthly and have to scurry to move my stuff because my request to lower the rent was denied. I can't even get a phone call back to explain why this is. They are renting the EXACT same units for 68 dollars LESS per month but refuse to even bump my rent back to what it was prior to the new year (which is still 40+ dollars more than what they are offering new clients.) Thanks for taking such good care of your long term leasers and military personnel. You've shown your true colors. I fully encourage you to look elsewhere if you're looking for honest, quality storage. Try life storage down the way. They have 24 hour access, are cheaper and are much more pleasant to deal with. read more

Public Storage currently offers a 10 x 15 climate controlled, upper floor unit for $185.00 a month to new customers. HOWEVER, if you have been a long time customer the rate is $329.00. When I called to request a comparable rate I was told flatly: No. The difference is considerable, at the monthly rate I am paying $144.00 or by the year $1,728.00, this is grossly unacceptable! Everyone should check the website to see how much they are paying compared to current rates. There is a proliferation of storage facilities with better rates and service. Wali and Jennetta are long gone. The units collect a lot of dust, the two elevators are not always available due to repair problems, there are odors, there is a lack of carts available for use, the lighting is awful, plus the timed lights are on a short timer which requires you to walk to the end of the aisle to catch the electronic eye, this adds up to a bad deal. Time to move out. read more

After a cross country move and then having to put my things in storage, I was Not looking forward to the process! What a great experience I had with Wali and Jannette from the first phone conversation! Professional, accommodating and sincere from my move in, payment reminder, up to the move out process! I highly recommend their facility for cleanliness, it's well lit, they are there during posted hours and it's great accessibility for NoVa right at 395 & 495. read more

One elevator has been down for at least two weeks. This left everyone using the same elevator at the same time. Some serious traffic jams occurred with some serious time added to a move-in. It wouldn't be a huge deal if the movers weren't paid by the hour. read more

I had a great experience working with Mary. She recently went out of her way to help me as a customer. Mary recently took over this location and is truly wonderful. I would recommend her to anyone who need's a storage space. You will truly be amazed at just how good she really is and how she cares for her customers which is hard to find in this day and age. She will leave you satisfied and you will be happy to have worked with her. Also, this storage facility is very neat, clean, and secure and get's 5 stars. I have never had a problem. Both Mary and Public Storage get five stars. read more

If I could give this place 0 stars, I would. AVOID THIS PLACE!!!!! We were displaced because of a fire and was looking for a quick storage space. So with little options and time we picked here. OVER $1000 WORTH OF THINGS WERE STOLEN FROM MY UNIT and that's while using a lock that I purchased from the facility. when we went back, things were moved around but we figured maybe it was all in our head. Nope. Missing not only a brand new fucking bike, but also boxes of my stuff. Vintage stuff I cant get back. So, if you're looking for storage, pick anywhere but here. read more

We rented a large storage unit today for our upcoming move and want others to know what a pleasant and easy experience this was. Before the rental Jennette answered all of our questions; and when the time came to seal the deal, Wali made sure we understood everything we would need to know. End to end, it has been easy and delightful to do business with such friendly, helpful professionals. read more

After returning from traveling overseas for two months, I went to my storage unit to organize my items, and I found rodent droppings and rodent urine all over my furniture and clothing. I was shocked to find this, as I have been renting from this facility for over a year, and I never imagined that this would happen. I reported this to the property manager and she explained that their pest control agent has not come to the property for a long time. This is extremely disappointing and I am currently filling a claim with the insurance agent for Public Storage. read more

25 years ago this was an amazing place for storage... came back for a month and had to leave... so inconvenient now with broken elevators, broken entry gate, lack of moving carts, and urine smell. The staff was nice but lacked "we care" attitude. Very disappointed to see such a decline. read more

We rented a storage unit here while out of the country for over a year. Janette and Wali are friendly, helpful, and extraordinarily professional. The premises are clean, well-lit, and safe. When we returned, everything was in perfect shape, and even had only minimal dust. If I have to use storage again in the DC area, I'll choose them again. read more

PLEASE DO NOT USE THEM!!! THEY ARE A RIP-OFF! I applied to a special online deal; the following day I cancelled because I broke out from all the chemicals/rat poisoning, etc. they use. They charged me $111 for one day of use. They also barely speak English and act like they don't understand you just so they can rip you off. read more