The facility is nice, and the person working inside is very helpful when you first reserve a unit…read more Sometimes lights are out and it's hard to see your items, but other than that we have no complaints about the unit. However, it feels like a bait and switch occurred with the cost. This is a month to month company, and you had to pay 4 months up front - that's fine, the online price with the required insurance was about $100 a month. Now, magically, after those 4 months have passed the price went up to $167 - almost double the price. I contacted them and requested a decrease and it appears they put it down to $141, but it still feels very arbitrary. Once you are "trapped" and have loaded your unit, they jack the price and say it's "market conditions." That was pretty disappointing. If the price gets jacked again, we'll be moving out and finding a different provider for storage.

Great service from customer service and nicely explained. Gave us a tour and guided us to the…read morecorrect space to rent.

I needed storage close to the area I'm moving into and Castle Mini Storage had the best rates…read more Russell, the manager, is very helpful and knowledgeable. His customer service was fantastic and I appreciate all his help. Also, Elvin was very helpful as well. I highly recommended using this location to fulfill your storage needs, if your looking for fair priced storage in the area.

From the owner: Are you looking for secure and affordable self storage in Rockville? Castle Mini Storage is here to…read moreserve your needs! Our clean and modern facility features 24/7 access for the ultimate in convenience. Day or night, early or late, our facility is always open to our customers. State of the art surveillance cameras constantly monitor and record, keeping our storage facility as secure as possible. If you're storing bulky or heavy items, please feel free to borrow our dollies and handcarts for no extra charge. We also feature convenient drive-up units, providing storage options for all kinds of customers. Our online bill payment system is the easiest method for keeping up to date with your rent. Simply access your account online. If you have any questions at all, our dedicated call center is waiting to hear from you.

Not overpriced and nice staff but the physical location of the property caused the wind to blow a…read morelot of the valley dust and sand under the cracks of the door and cracks elsewhere and most of my stuff was caked in dust and sand and I wasn't in there for two years. If you keep all your stuff covered, especially your furniture, you should be fine.

Very Poor customer skills and service today. When I first walked in, the sales guy was not very…read morefriendly. I asked for the smallest unit to rent for some household items and he asked what was I going to place in the unit. After my response he suggested the next largest unit. We discussed pricing and I requested to look at both units. Just as I thought the smaller unit is what I needed. Once we got back to the office he quoted me a different price and said I was not eligible for the promotion because I rented from them 3 years ago. Even though I left in good standing. I asked why he didn't provide the standard quote for the smallest unit in the beginning he said he didn't know I rented from them before. But he quoted me the same rate from the larger unit he suggested I should get. I decided to go somewhere else. He was not helpful nor accommodating. I felt I was not going to get quality service as soon as I walked in this establishment. My instincts were accurate. Please provide better service training for your employees.

I've been a customer on and off at this facility for over 25 years. When the new owners came in the…read moreshift was real, August 22. For starters, the bathrooms are never clean. Trash cans have disappeared and the grand finale is the price rises without a notice or communication. I recently paid my unit bill based on the invoice received 1/21/24. I call to confirm they received payment and the new person says oh yeah we received payment but your $2.00 short. Pardon me! I paid the amount listed on your invoice as dated. Her response was oh the price changed as of 2/1/24. I said where was that information sent to me. Her response, oh yeah well it's now. I don't mean to sound disrespectful, (then again lack of professionalism falls in that parameter) but if you send an invoice wouldn't that be conveyed to a customer. If you don't understand how informing customers and customer service works just say that. Speaking of pricing my unit has now gone up over $200.00 in 2 years. I just received my invoice and it's jumped from mid 300's to $529 oh plus 2.00 for pettiness plus insurance of which they forced on customers when they arrived. I won't mention how things in my unit moved around and were broken. I do have those pictures of broken items. If your thinking this is the cheap place, your right but every so many months your bill rises with no communication. Their advertising is mute on cheapest in town, because raising a price over $200 in 2 years? Come on. Not even electric bills hit that high. Thats not inflation, that's being greedy. Storage facilities that don't have staff to maintain the basics as a clean restroom or trash cans. Staff that I've already had a negative experience with due to their tone. So what is really cheap? Nothing. What this new whatever is trying to sell is nothing but a set up for higher pricing in the long run. Moral of the story, if you need storage shop around and ask how they communicate change of fees as well as how often they raise the price. It doesn't matter the size of a unit customer service is what drives business. When you're failing in this area and not understanding of communication to customers or customer service in general, you get these type of reviews. Simple! This doesn't require a response from the manager just do better. These complaints I've highlighted are not difficult to fix but prudent if you don't want continued reviews like this one.

Will update if service improves. The space itself has been fine. However, there have been ongoing…read moredifficulties with their record keeping, accounting and invoicing. If you rent at American Self Storage, keep meticulous records - do not pay by phone if they offer - or by any means not automatically providing an immediate receipt. Always, always - keep your receipt. You WILL need it. I have been renting for an extended period - it has always been a bit of bearable hassle monthly, but the accounting issues have worsened over time. When alerted to an issue - they will sometimes respond, but not always. I know they receive the requests - I get the read receipts. Even when the mistake is large, and 100% on their end (which it always is) - you can not count on a reply. It is not always professional, in the most worrisome way. Even as your payment is always on time, or early - it has gotten to the point that I have to be concerned every month - that my belongings may not be as I left them. They do not call or email if there is a problem (there was never a real problem - their accounting is that bad - that you must worry). When I reached out asking them to call me personally or send an email, so I could immediately provide proof (my receipt) that everything was up to date- they didn't even bother to respond. It just should not be so stressful to rent a storage unit. I wonder about the hidden reviews on Yelp (you can still see them, they are not shown unless you click the link for other, or non-recommended reviews). I am not the only customer stressed with my experience at American Self Storage and I do not know why some of those reviews are now hidden - they haven't always been. I keep hoping things will get better, or at least return to only the monthly hassle, but they just do not seem to care enough to fix their issues. It's weird. Oh -as far as being open late if you need it - they definitely do not do that any more.

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

I cannot imagine anyone leaving a bad review for this facility. The staff has always been alert,…read moreattentive, and friendly. Sam is great and handles everything with a smile and a kind word. The facility is great, including the lighting and cleanliness. Storing stuff usually means you're going through some major life changes so I can imagine it's easy to lose your patience around this issue. I can only say that this place will make your life easier.

The website shows all the 5 star reviews - but of click further you will see all the one star…read morecomments. The prices start low and within 6 months the fee is raised. My unit went from $150 to $306 in one year. They raise the rent every six months frm 20-.50% They offer no reason why - its the market. If you contact them by email, they never respond. Then you are stuck trying to find another place and move your things as they rent will just continue to go up and up.

I honestly don't know why the prices keep going up by $30 or more every 3-4 months. Someone called…read moreErick, I believe, never told us about this! And we're planning on leaving! We stared with less than $100 dollars every month and now it's been about a year or so and we're now paying $227 monthly. Thats crazy!

Employees and Steve the manager are very professional and very helpful. They take care of their…read morecustomers!

False advertising. Rate will increase 2-3 times every YEAR. $29/month turned into $65/monthread more

I initially rented a unit on 03/14/26. The manager was personable, knowledgeable, explained…read moreeverything about the facility in detail, and showed me the facility units. The storage facility is clean, bright, modern, climate-controlled, secure, well-kept and well-managed - everything one would hope for In storing their belongings. The initial unit monthly price is fair/competitive for the Kensington/Rockville area, but I am concerned about the floating rate increases after six months. It would be nice to lock in a set rate for at least one year. As I understand, there is no cap on rate hikes or the frequency of hikes In Montgomery County (MC). This seems to be a new trend in storage unit facility management where a corporate third party oversees pricing for a storage facility by using a computer algorithm. Many different major local storage companies have subscribed to this third-party practice in MC. For a consumer, it is difficult, impractical, unnerving, and seems unfair in trying to manage one's storage/moving costs in one's budget with these price increase unknowns. Before moving one's belongings into any storage facility unit, one should consider the length of time the unit will be needed, the possibility of unlimited rate hikes in planning their budget, and future moving costs. I rate this facility FIVE (5) STARS because they earned the rating at my point of sale.