I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

I have a few items going into a private home 30 miles away. All My Sons Movers want to charge me…read more$2,500! The other company I am looking at said at most the move would be $700. All My Sons movers should be ashamed.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

We enjoyed their service with moving. I loved the lady I…read moreworked with and she took notes, listened to my needs and communicated the expectations and the movers were efficient, came with all necessary tools and were professional. I didn't need to worry about anything and had a great chat with a few of the movers while packing. I'd recommend their service!

I worked with Yuriy to coordinate the details of our move from VA to NC. He was very personable,…read morehelpful, and responsive. Moving is one of the most stressful things people experience. Especially when it's another state. He made the process seamless and handled any questions or concerns I had in a timely manner. We opted for the movers to pack our things. The movers were on time and worked diligently to pack everything. They labeled everything by room which made it easy for me to unpack and find what I needed once everything arrived. I called several moving companies and pricing was very fair. I highly recommend using them for your next move.

I have used Abba and his crew three times now, and about to schedule a fourth. I won't use anyone…read moreelse for a local move. They are super efficient and wrap items really well. Even though for my most recent move I called at the last minute (my dad passed and we needed to get his things out of the expensive assistive living and into storage), both Kate in the office and Abba worked miracles to fit us in for which I am so thankful. And everything was treated with utmost care.

BonzaMovers helped me about a week ago and I was SO pleased. Three super friendly people came to…read morehelp me and seemed to work very efficiently. I didn't even need to tell them where to park! They handled so much - from wrapping up my furniture to grabbing boxes. Abba was super communicative and very nice. My reason for docking one star is purely price-point. They were not the cheapest (although also not the MOST expensive). I was quoted and was expecting them to take about 2 hours (as I was moving into a studio, I had a good amount of stuff but I didn't think TOO much), but it took about 3.5 hours. With tip, the total was about $600 which was more than I planned. I am still SOOO glad I went with them and wouldn't have had it any other way - hiring movers was the best decision I could have made!

Emailed them a document to print. They claimed they didn't receive it. Clerk had a nasty attitude…read morewhen they found the email. Decided to print it somewhere else.

The folks here picked up, packed, and shipped to me a very fragile, handmade ceramic bowl and it…read morearrived promptly in perfect condition. I collect pottery and by online at auctions and I have received many items in pieces from other shippers - but, not this one! Highly recommended!

Super helpful. They did my finger printing for work and also helped with a package. I'll definitely…read morebe back to this location.

The woman that answered the phone was extremely rude started talking disrespectfully to me when I…read moreask a question about prices for mailboxes. Then she started just saying she was with another customer and trying to talk to me at the same time and wouldn't I want her to not put me on hold and answer my questions while she's helping another customer. I have never in my business experience dealt with someone as rude and disrespectful. Do not go to this UPS go down the street not far into Washington DC. The service was much better! I have used UPS stores for my business for over 15 years and I have never in my life been treated with such disrespect. I'm going to turn them into the Better Business Bureau and I am going on social media about this company because this is independently owned obviously and the employees that they allow working there Are losing them money!

Mo was a phenomenal help as a first time client. My family already had another storage unit and…read moregreeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!read more

I had Potomac pack and move me and they were phenomenal. I've never had a moving company pack and…read moremove me with such care. Fernando was my crew chief on both days and you should definitely request him because he was so thorough and thoughtful. He even made sure my furniture was placed in the exact spot I wanted it. The entire crew on both days was great. I highly recommend!

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

Whenever I have a larger return package to send somewhere, I'll often throw it into my car and…read moreincorporate a drop off here for whenever I'm in Old Town. There is almost always (metered) street parking available and I've typically had a quick and easy process once inside. Since I don't have a printer, I always send my shipping label to this store's email address once I arrive and assuming there are no lines I'm usually in and out in under 5 minutes. Service is pretty consistent as well - nothing over the top impressive, but professional and efficient. Overall, seems to be a solidly run UPS store location!

They are always nice and efficient - my only complaint is lack of parking, but that's old town.read more

I originally rented a Uhaul from the Fairfax Boulevard location. Uhaul should consider cancelling…read moreits contract with this provider. The provider was absolutely unprofessional and led to costing me hundreds of additional dollars in my move, which is completely unacceptable. I had rented a uhaul, provided my credit card and the provider decided, without telling me he was going to rent my uhaul to someone else, that he was going to rent my reserved uhaul to another person. The provider had NO remorse for doing this to me. This happened on the DAY of my move. It led to me having to reserve a smaller truck, which meant I needed to do multiple trips, pay for many additional miles because the reservation location was farther away and cause me so much additional stress during a move that was already stressful during the holidays. In my opinion, Uhaul should reimburse me for the additional cost due to their providers bad judgement and inappropriate conduct.

Very poor customer service. Rude and short with customers. Trash was left in uhaul when received…read morethe keys. Get a uhaul from another location, this location is poor. I wish I could leave less than one star...