It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

My daughter moved out of an apt in DC and moved to Richmond, VA. She was with her sister. Both of…read morethem agreed that the movers were great and our estimate was close to what we were quoted. I would recommend Global Moving Systems to anyone that is moving. Thank you Global Moving Systems! Vickie M

Worked with Dago and Alex on my move this past weekend. They were very efficient and quick!…read moreWere through and careful with the move!

Please turn your new sign off at 8 pm, not 10 pm. It's way too bright and shining into my unit. My…read moreneighbors, many also your past and current customers, also unhappy. - Signed a LONGTIME and CURRENT customer.

First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

Clean, Convenient, Well Kept, Friendly Staff!…read more Kim and her team was helpful and friendly. They offer multiple storage options and were flexible. This location is clean, convenient and well kept. Great customer service!

Raised my rate by 50% less than 3 months after I took the unit. SCAM. They get you in and assume…read moreyou won't pull your stuff out after they raise rates. They claim market rates, but the current price online is less than what I'm current paying. Should have read the reviews before I decided on this place. Seems like a common practice. Also, they advertise the first month free but never received.

Our experience with Gateway Storage Center has been nothing short of amazing. The facility was…read morevery accommodating to our business as we grew our fleet from 1 vehicle to 6 vehicles. During this process they went out of their way to ensure we had the right location on their lot to help make our business successful. We cannot thank Gateway Storage enough for all their help while we were customers. Fortney Lawn & Garden

Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

I rented a unit in the Liberty Harvest Court, Sterling VA in March 2026 for $43 including…read moreinsurance. Today, June 2026 I received a letter telling me the rate will go up to $58. An increase of $15 in three months. I already heard from other customers they lure you in with a very good rate and within months they charge you $100 plus. Be careful falling for this business!

Deteriorated over the years from A to C. Constant issues with security - sometimes it's the main…read moregate, one of the sliding doors (2 at the front, one at the rear). High turnover of staff. It was nice when you knew the faces and names of people. Some carts don't work as they should - a wheel off, doesn't turn. To get you in, they start with low fees but you will need to pay for the year if you want to keep that fee. That's standard practice so that's a reminder cos once it goes up it's up. Any specials don't apply to existing customers oh well. I know that they auctioned a friend's storage units without contacting her at all, which is against the law - so keep in mind this could happen if you don't pay the fees. I'm still here though...it's my laziness.

Have rented here three times in the past few months. It's very easy to do: you reserve on line,…read morequick Covid safe pick up, and easy drop off including an after hours drop box. This most recent rental was a little less than desired for the simple reason that we got the van without it being cleaned from the last customer; the steering wheel was sticky & there was trash all over the back. This is not what you want to deal with especially during a highly contagious & deadly pandemic.We can clean & we did clean & disinfect the van before we drove it, no worries there. When we returned it we mentioned this to the female manager, simply as an FYI, and she was beside herself. You could tell she really cared that we had received a van in less than perfect condition. She said they strive for cleanliness and this was not acceptable at all. Her customer service was top notch and I had no doubt this would be swiftly addressed with her staff. Nobody or no company is perfect and what a breath of fresh air to have an issue resolved as wonderfully as they handled ours. Their amazing customer service will keep bringing us back every time!

The staff was nice but we will NEVER use U-Haul again. Renting from them has turned our lives…read moreupside down!!! Rented a faulty trailer and it caught on fire. And burned our car to a total loss. We even took out the extra insurance and all they paid us was $500 for a total loss vehicle and all of our belongings in it. We only got 63 miles down the road when this happened. They wouldn't even reimburse us for the rental!

I came today to rent a small unit which had a special offer of $1 for the first month plus some…read morefees. I was new to storage so I was surprised about the additional fees (administrative fee, required insurance, lock), but I guess it's probably standard. But the staff was incredibly friendly and helpful. Explained every part of the lease and detailed exactly how much and where I could pay if I decided to stay longer than the initial month. Overall a great experience! TL;DR - staff was great, expect to pay fees in addition to advertised rent price

Mo was a phenomenal help as a first time client. My family already had another storage unit and…read moregreeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K

rent increases are unbelievable and frequent. Moving out of state and elevators haven't worked for…read moreat least two weeks. Called location manager and corporate. They don't care. Do not rent from them!!! I still have no idea how we are going to get our items out of storage-too heavy to carry downstairs.

This review is for the Public Storage (franchise), location: 7400 Alban Station Road, Springfield,…read moreVA. Wow - what a great place. I found/rented a 10x10 unit "on-line" (size and value - slightly lower costs than other nearby storage locations/chains), but what "sold me" was the management and facility. WOW! The most friendly and helpful management (Samina) and the cleanest, most effectively managed Public Storage franchise ever. I was immediately impressed when I arrived by how neat and clean the entire facility was maintained. The manager is Samina, and she is an exceptional "customer service / take care of you and the business" person. She knows every unit of "her" public storage franchise (and as I learned later, she also knows her customers). When she took me to my unit, she noted the roller-door was slightly ajar (needed maintenance). I thought it was fine, but she found me a nearby available unit with a "perfect roller-door" and asked if it would be OK to reassign me to that one (her concern was for me to be happy with the unit). She also sent a message to the maintenance team to check the other unit/adjust the door before it will be rented. On subsequent visits (loading items into my storage unit), Samina was helpful (making sure I found the carts, etc.) and recognized me remembering which unit I rented from memory (not needing to look-up my account). Samina's outstanding management and care about me "the customer" coupled with the cleanliness and value has convinced me the Alban Road Public Storage franchise is "best in class." RECOMMENDED!!!