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    U-Haul

    3.1 (40 reviews)
    Open 7:00 am - 7:00 pm

    Services - U-Haul

    Truck rental

    U-Haul Photos

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    Rebecca F.

    Have rented here three times in the past few months. It's very easy to do: you reserve on line, quick Covid safe pick up, and easy drop off including an after hours drop box. This most recent rental was a little less than desired for the simple reason that we got the van without it being cleaned from the last customer; the steering wheel was sticky & there was trash all over the back. This is not what you want to deal with especially during a highly contagious & deadly pandemic.We can clean & we did clean & disinfect the van before we drove it, no worries there. When we returned it we mentioned this to the female manager, simply as an FYI, and she was beside herself. You could tell she really cared that we had received a van in less than perfect condition. She said they strive for cleanliness and this was not acceptable at all. Her customer service was top notch and I had no doubt this would be swiftly addressed with her staff. Nobody or no company is perfect and what a breath of fresh air to have an issue resolved as wonderfully as they handled ours. Their amazing customer service will keep bringing us back every time!

    Angel D.

    Had an accident with locking my keys in the U-Haul truck at the center that night in Springfield, when returning it 10 hrs early. After 30+ minutes of waiting over the phone at the 1-800 # and not sure if I should call AAA to come out I thought surely they will call me to let me know if I need to have AAA come out or if the "Safe Move" insurance doesn't cover this particular accident. Fast forward, I didn't get a call --only an 82 dollar charge listed as a "cleaning fee". This charge could have been avoided had I been able to communicate with a U-Haul rep. After speaking with Craig, he apologized for the way the situation was handled from the start and said they will do better next time! I am beyond happy with the fact that he was humble and wanted to do right by us. Will be giving this center another chance, and next time will just send AAA out when needed.

    2" hitch install

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    2 months ago

    The evening staff there have been very helpful to me and have gone out of their way to assist me!

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    4 years ago

    Bad book keeping between this Uhaul and their corporate office. I don't trust uhaul at all. Be careful!

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    12 years ago

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    5 years ago

    I love this Uhau location very clean units. Joy thanks keeping clean and organized. Cloris thank for good customer service.

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    Ask the Community - U-Haul

    Review Highlights - U-Haul

    Cloris and Delaney thanks for nice customer service.

    Mentioned in 2 reviews

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    Marbury Movers - It's a mess, got a lot of work to do unpacking, but they made it so easy to complete this move without killing myself :)

    Marbury Movers

    (2 reviews)

    Can't say enough good things about those guys! Honest hard workers which is exactly what you need…read moreon your move day. Was looking to get a full move out/in service and the prices where so high that I decided to move it all myself (would have never work). I rented a Uhaul truck and then they offer you to add moving help. I'm usually sceptical about the lowest price option and especially when you read reviews about the low priced services, you see how many of them either showed up hours late or never showed up, which was my biggest fear... Something told me that though they had the lowest price that you could never beat, they will also deliver a good service. And sure enough, it started by them confirming via text the same night I booked and following up the day after to schedule the move. Communication was great and they confirmed the day before as well. that already made me feel better! I've booked 2 man for 3 hours. The morning of the move, they showed up right on time, and not only that they were on time, instead of 2 people, 4 people showed up!!! No extra charge but double the manpower (don't know if that's a regular thing or not, but it was sure a pleasant surprise). They got to work right away, had a very good attitude and all in all made the move so much easier. I underestimated the amount of things that we had and the amount of things you can fit in a 10ft uhaul truck, so we ended up having to do 2.5 truck loads to the new place (10 min ride) so we finished the job in 3 hours and 25 minutes so I gladly paid the extra hour (if you go over the time you have to pay in 1 hour increments) and added a nice tip. Those guys made this move so much better and stress free, I could not have asked for better help. DON'T THINK TWICE!!! book them for your move!

    I worked with Dalonte Marbury and he and his work was outstanding! He and Andre were so fast and so…read moregreat, it was such a pleasure to work with him. They were on time, packed the truck efficiently, didn't break anything, and took extra precautions to ensure our fragile furniture didn't come to harm. I'm grateful for them and absolutely recommend their services!

    U-Haul - truck_rental - Updated May 2026

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