Monique at prosperity Ave is a lifesaver. she saved us a lot of money after our household goods in storage expired and we were being charged $56 per day. We are new to the area as in less than 2 week. busy looking for a house to rent or buy. My stress level is through the roof with everything that going on. I started the process online. If Monique didn't call me for a follow up I would have just given up. She was amazing without writing all the details of why I think and my family think she's amazing. Monique! Girl thank you!! A thousand time thank you. We will never forget your kindness! My stress level is going down as I write this review. Once we're settled I will bring the whole family to thank you! You also saved us a lot of money! 5 stars ! read more

good prices, friendly, helpful. not you usual storage place! Clean, secure. made sure I was getting the best price and prorated my last month with no issue. read more

Works well for what it is:: they give you the space advertised, it's air-conditioned in the basement (not on the first floor, though, where the loading dock gate is always open, which should be a security concern). Plenty of space for storing stuff, there's a loading dock, there are a couple doilies to use, hardly ever see anyone else loading/unloading. The "walls" between units are just corrugated metal, though. You could cut through them with a sharp tool. The big negative is that they jack up your rate after you're in, when its too late for you to move because all your stuff is there. Beware the price! They wanted to increase mine 40%, and did so twice over a year. I was able to talk it down the first time and left before second time. Overall it works well, hassle-free, able to get things whenever. read more

Very clean storage unit and best costumer service,very responsive if we need storage in the future we go back here.very good facility

Great service!!! Very easy to work with and a secure safe facility. Highly recommend.

I have been here for almost 2 years and they have the best customer service! They are well equipped to help with any situation you have when it comes to storing your things. They are always there and I can always ask for help when I need it. read more

I cannot say enough good things about my experience with Extra Space Storage (Fairfax location). I had to call last minute and secure a storage space and the person on the phone was very clear, cordial and helpful. The e-mails were timely and clear and I felt my items would be very secure. When plans changed and I had to cancel 3 min before close I called their office and was worried no one would answer. To my surprise, Anika answered and said happily handled my request. I was so grateful that the company was reasonable and also answered the phone just before the close. When I called again (a week later) just to confirm that everything was handled, a man was very nice and left a message and Anika returned my call the very next day and confirmed everything was handled. I will definitely be doing business with this company again. Everything was flawless. Highly recommend . read more

I love this site ! The Store Manager Anika is very knowledgeable and helped me with the right storage unit for what I needed to store. She gave me 5 star service from the beginning to the end. I will definitely recommend this location to all my friends and family. read more

AVOID. THIS. PLACE. I have had a 10X10 storage unit and a 10X30 storage unit here since 2014. They lure you in with a low rate, but are extremely aggressive with the rate increases. When I moves my stuff in, I was paying $262.00 per month on the 10X30 and $135.00 per month on the 10X10. Now I am paying $345.00 per month on the 10X30 and $171.00 per month on the 10X10. It is a total bait and switch. Extra Space is owned by an REIT (real estate investment trust). They are known for advertising high yields to their investors, which is why they raise the rent so fast. https://seekingalpha.com/article/4041841-extra-space-storage-self-storage-reit-offering-high-yield-fast-dividend-growth I have l lived in a rented room since 2014, about the same time I moved my outdoor and other items into this unit. In that time, my rent has remained the same at $850.pp per month. This includes the landlord making improvements such as replacing appliances, installing wood laminate, installing tile floors, etc. An apartment has heat, A/C, electricity, water, etc.--a storage unit is bare with no amenities. So why is the rent on my storage unit going up, but the rent on my residence is not? If you follow the storage auction listings in the Washington Times printed edition, most of the auctions are from Extra Space, Public Storage, and Cube Smart. The corporate chains are owned by REITs that are snapping up locally owned storage facilities around the country. It appears their strategy is to lure you in with low rates, raise them aggressively until you cannot afford the payments, and then to auction off your property. You need to patronize locally owned storage facilities. The locally owned facility I used before coming year only raised my rates modestly in the four years I was with them (roughly equal to inflation). This place is absolutely unsuited to any kind of long-term storage. Lousy company. Lousy service. read more

I had a perfect experience renting a last minute storage unit (you can never predict life's challenges!) with Angela Morales. She was friendly and professional and the rate was competitive. I couldn't ask for an easier deal! read more

Walked into Prosperity Ave location and was met and taken care of immediately. Service was unbeatable. Would have given 5 stars but starting price is a tad high. Facility is extremely clean and organized. Hopefully the inevitable corporate rate-increases every few months don't get too severe. read more

It used to be a clean storage with friendly n caring staff. But, Since Angie is gone the storage is slowly going down the hell. There's already a few customers planning to find another storage facility not only due to current situation with Angie that's gone. It took em over two month to find a new person n I'd noticed since she took over is losing more customers otherwise why would a big sign of "first rent for free would be in front of the storage!!!!! also I keep hearing the basement storage units had leaking occurring that one of the customers who's an artist it Destroyed his paintings. Last not the least if you're smart to shop for best storage facilities the first move is to lookup the consumer affair report n you will see the rate of Extra space. Be wise. read more

I stored a ton of stuff here when I moved in with the boyfriend a couple of years ago. I've been please from start to finish. Professional staff. Honesty about rates and rate increases. Climate controlled. Limited access to the facility. Winner. Winner. Chicken dinner !! Even today, when we showed up with the movers and ended our lease(with no advance notice) they were superb. I'm even getting a check back for the months rent I paid already! I would absolutely use them again!!! read more

Rented a 10x15' climate controlled unit for $154 online. At the time of rental, I asked if the rates would go up. The on-site customer service rep said he did not know if it would or by how much. 6 months later find out online that the new rate is $270 per month. Received a card in the mail with the rate change warning a few days later. After contacting them, we were told the new rate is the regular rate and cannot be discounted or reduced. Moved everything out and now rent right down the street with a drive up unit for less than what I paid at this location. Don't recommend unless you are renting for short term storage because of the surprise rate increase I received. There was a lot of grass and dirt from what appeared to be a mower in the unit I rented, which was below ground and accessed with an elevator. When I moved in, the unit still had junk bamboo shelves from the previous renter so we called the guy at the office and he removed them. read more

Extra Space Storage - climate controlled unit - Self Storage Near Me - Fairfax, Virginia

Researched their prices online and spoke to onsite management by phone prior. No mention of mandatory insurance until I went into to sign the contract--an additional $11/mo. After only 5 months, my unit rate increased 15%. read more

Great service, great facility! We used this storage facility a few years ago. It was good then, but has gotten even better (didn't think that was possible). The staff is very friendly, attentive and responsive. The facility is exceptionally clean and safe. It is an easy process both signing up and getting in/out. Highly recommend them. read more

Everything is good until you need to stop renting! I recommend calling the 800 number instead as the individuals in the store will not tell you what your rights are and they will mock you in the process. Very unprofessional behavior on the part of LaKeisha. I'm looking for a new place to store my items and will not use this place again. read more

I knew of this company through other soldiers using them before going to tour overseas and I gave them a try. Literally called them while enroute to the Prosperity location and they had a unit I was looking for set aside upon arrival. Off loaded and unpacked in 30 minutes, I appreciated their efficiency to match mine in the spur of the moment! I recommend Extra Space Storage in a pinch and for long haul rental. Their facility was neat and clean, well lit and the reservation processor was very thorough! 5 Stars for excellent customer service!!! read more

I went to my storage unit a couple of weeks ago on a Sunday to get a few things out of it, and found water dripping onto my stuff from a pipe. I tried to reach a staff person but no one was available. So I moved my stuff away from the drip and covered nearby stuff in plastic - with no help from the staff who are not there on Sundays. On Monday morning I called, and they told me I would have to make another trip out there; they could not get into my storage unit without me present even to fix a drip. I made the trip and got there about 5:50 pm (they close at 6). The office was locked already and it took me about 15 minutes to locate the one staff person there. They have now reportedly fixed the drip but offered no compensation for damage to my stuff or for the fact that I found the leak, not them, even though though they said it was due to some work they had had done the previous week. If I had not happened to stop by the unit there's no knowing how much damage could have been done. Also the fact that even once they knew there was a problem they could not go in and fix it without my making a second trip out there is ridiculous. They should be able to access pipes that can potentially leak into storage units without the customer present in case of emergency - which this could have been had the leak/drip been worse. What if I had been overseas? Also when they do work that can cause leaks they need to be able to double-check and make sure customers' stuff is safe. That's why people store their stuff there, isn't it? I'm removing my stuff ASAP and will not store with them again. read more

We were in a pinch when we were moving because the lease on our rental house was expiring before we found another rental to move into. We had to get a storage unit last-minute, and the staff at this Extra Space Storage facility were very helpful and very nice to deal with. They made sure to answer all our questions and made themselves available whenever we needed anything. Additionally, when we moved our belongings into our first storage unit, we realized we needed a second smaller one for some items that wouldn't fit in the first. We were able to go to the office the day we realized it and get setup within 20 minutes with a second storage unit. The facility seems secure and was very clean... no cleaning was needed of the units when we took possession of them and the property was very clean in general. Even the prices of moving supplies in the front office was competitive to other stores in the area. Every interaction with them has been friendly and successful, always accomplishing what we needed. We will absolutely be recommending this storage facility to other people and will happily return if we are ever again in a situation needing somewhere to store our belongings. read more

This place gets 5-stars bec of the manager, Ms. C. She is a great manager and is ready to help. I wish I could say the same for the other staff members. Sadly, I get the feeling they want to say no before I even ask the question. I am happy she is the manager here. I moved a few times in the last few years and it is rare to find someone who cares about doing a good job and treating the customer right. So far, my experience is outstanding and I will update as needed. read more

We rented a climate controlled storage space at the ExtraSpace Storage facility on Prosperity Avenue in Fairfax, Va in December 2014. Lakeisha Manigault gave me a very professional and comprehensive briefing on the facilities and storage options. The facility is well laid out and convenient. We back our SUV up to a rolling lift door, transfer goods to the waiting hand cart, and take it down the elevator to our storage space. We can empty the SUV and store the goods in less than 30 minutes. We expect our high level of satisfaction to continue. read more