Billy and the crew are above and beyond I highly recommend them…read more Great Service Quality and value of product. Safe and clean 24 facility. We needed a U Haul and they have them too.

The Nottingham, MD William Gildeleon along with his subordinates REPEATEDLY called my disabled aunt…read morea bitch and discriminated against my disabled aunt severely. William was the ring leader of emotionally abusing my aunt and participated in allowing his staff to make a complete mockery of her. This matter stems from when we shared IRREFUTABLE documentation regarding our service animal catastrophic injury that resulted in amputation surgery which cost us well over $15k. We also shared information about the loss of my aunt'snhusband and baby sister. Despite our extenuating circumstances, both District manager Danny and store manager William has had a long history of speaking to us in a condescending tone then retaliated when we asked to escalate our concerns. We have IRREFUTABLE documentation that proves management, his subordinates REPEATEDLY called my aunt a bitch & made cruel racial connotations on 10/20/2026. Prior to this, we also attempted to reach the manager for a little over a month regarding her late payment & NEVER received a return call. Nor were we given an opportunity to make a partial payment which resulted in more late fees being added to my account while waiting for a manager to call back. Throughout this ordeal, the manager & GM Danny spoke to us in an abusive collections tone. Considering our state of grieving, we had a family representative speak to GM on our behalf. Danny eventually agreed to waive late charges and asked my aunt to pay $528 before 2:00 PM on 10/20/2026. During her visit, I was on the phone and firhanf witnessed William speaking to my aunt in a nasty tone. They informed her that her lock had been cut off which was a complete shock & DEEPLY unsettling because it was already a hardship for our family to pay the bill under my extenuating circumstances. My aunt asked to speak with Danny & was told the property manager who we later learned was William Gildeleon would speak with her. We have IRREFUTABLE documentation that proves William spoke to my aunt in a condescending escalated tone. My aunt politely asked him to please lower his voice & even pointed out other customers were in close proximity. All she wanted was her privacy protected but William continued to speak in a harsh elevated tone. My aunt asked the manager his name he responded my name is on the business card. After my aunt paid the $528, it turns out, the parties used deceitful practices to get her to makie a large payment with the sole intent of not allowing her to continue her lease. Staff even referred to my aunt's business vehicle as a "mot likely a rental" UNPROVOKED then repeatedly made a mockery of her with the manager laughing when all she INITIALLY wanted was her locked replaced because she absolutely was not notified that they cut her lock off. Staff outright LIED & defamed her character when they called Danny to inform him he could send the non lease renewal which he asked them to do as soon as the payment was made. Again, we have IRREFUTABLE proof of the ENTIRE conversation history.My close family member is an award winning executive news producer at a local news station and we absolutely will explore options to ensure accountability. We drove from California in the midst of our family crisis and we are deeply disappointed with how bad my aunt was treated! Especially the fact that the manager participated in REPEATEDLY calling her a bitch as well as the GM, Danny demanding such an astronomical payment knowing full well he planned in advance to terminate her lease all while the entire team participated in character assassination?! We will NOT back down on seeking accountability until we are satisfied with the resolution. We will do everything in our power to make ALL of these calls go viral because was it really worth laughing and making a mockery out of a vulnerable customer who is grieving the loss of her husband, her baby sister and her service animal...not to mention, her youngest child in a nursing home!! These folks are MEAN and HEARTLESS to the core!! Someday they will endure heart wrenching grief and we hope they will remember how they THOUGHT it was funny to discriminate against us!!

I rented a large, indoor storage space from Yourspace in Hickory, MD and it was the first time that…read moreI have ever needed this type of service. The facility is spotless and the manager there is very knowledgeable and helpful. I had the wrong move out date (my error) and the manager went above and beyond to make it as painless as possible on my end. I am truly grateful to her for being so fair with me. I highly recommend this storage facility to anyone looking for a great place to store their belongings. Without a doubt, I would rent a space again here in the future if I ever needed to do it again. Ten stars!

Since being bitten once, I wanted to review the Terms and conditions of the lease. The lease agent…read morewould only let me do that After I Paid in full. I do not sign documents or pay for service until I read the documents FIRST. This comes off as shady, I would steer clear of these properties, find ones that are more open about their contracts

This company is hands down the best! I had to move on a Saturday and Jim did an estimate on…read moreThursday the same day I called. Friendly and professional, Jim was here in no time to do my estimate. On Saturday I got an early morning text with a status on where the movers were. 20 minutes later they were here. Friendly and again professional, four young men, Eric, Damion, Corey and Zack. It was in inside move from one apt. to another and they packed me up, moved me and unpacked me. They asked where to unpack things and did so with care for my belongings and put everything right where I needed. Literally unpacked me right into where I needed things to go!!!!!! I have a display case of cat figures and ceramic clowns and collectibles on care bears and rainbow brite LOL (a kid at heart); and they gently unpacked those items and neatly displayed them on the showcase shelf. I was in such shock because the diaplay looked better than the original set up I had!!!! Eastern Moving & Storage is awesome and they have such personalities that they make the move enjoyable! Not that I want to move again ever LOL BUT when I do, I will be sure to give them a call!! Thanks Guys! Raquel- the Island Lady

The movers were kind and respectful, but numerous things where broken from not being secured…read morecorrectly in the truck, including a very expensive family heirloom. Additionally I had a few shelves that didnt fit on the 1st truck. The lead mover told me it was ok he could just add them on the second truck without charging since they had to bring the truck anyways. Because he told me I wouldn't get charged, I canceled the u haul I had and let them take the items. The owner told me to bad about the broken stuff, I should have gotten the insurance and also charged me for the second truck. If you dont want a bait and switch on price and you value your stuff, I would recommend 2 guys and a truck. At least they are a major company that can afford to stand by their work.

Had a great experience working and communicating with Joe…read more Communication - he called us at regular intervals to keep us informed as to any potential changes to the delivery day and time, as well as of any potential obstacles that may show up. Professionalism - Obviously, him and his team delivered our belongings, but the building elevator got stuck with the last load. He offered to stay hours longer than expected to figure out a way to fully deliver our belongings to our unit. By far, the best part of the move

The movers came late 3 times (2 hours, then EIGHT hours, then 1 hour) without giving me a heads up,…read moreand ended up not completing the job. Our bed is damaged and unbuilt. This was definitely a tough move as we moved from a studio to a 4-story row home, however, they charged me about 3x more than what they originally quoted me for without giving me any forewarning. On top of that, they damaged multiple items (flat screen TV which no. longer works, dressers, room divider, lamp, shoe rack, wood floors, walls). I should have known better when they didn't even bring a dolly or straps to move our heavy items. They stopped responding to my text messages once they were paid. They are VERY quick to call you with a low quote and just as quick to not refund you. They seem kind but are not professionals.

There prices have gone up quite a bit - just this last month my rent raised $66. No heads up. No…read moreemail. No notice. A straight $66 increase - with no reason stated. The unit itself is decent. They have handcarts that are free to use and that's a nice gesture. However, loading and unloading are a pain because you need to put in your code each time you come in and out - and if you're literally in process of moving from the dock to the unit, the door needs to be closed in between each run (this happened when the moving company I hired was moving me in - even though they had their guys in the truck on the dock, the door couldn't be propped open while they loaded into the unit.) This means you'll need to be at the door letting your movers in and out the entire time because the door opens by bluetooth code only. Really a pain when you likely will need to be at your unit organizing / directing where things go. Another big negative - they have motion sensor lights above the units. So when you're in your unit, and you're reorganizing or looking for something, roughly every 30 seconds the lights will turn off above you. You'll need to motion them in just the right way to get the lights to come back on. VERY inconvenient. I asked the property manager at the front desk what the deal with that was and she simply said "sorry, we can't do anything about it." You... can't put properly functioning lights above the storage units? The one you're raising my rent on for $66 out of the blue for? Come on now... I don't recommend this storage unit.

Shout-out to Anthony at Baltimore's Clipper Mill PS. I was chaotically trying to single-hand a…read morebunch of big, heavy, awkward stuff. I'm leaving mattresses by the elevator. I come trundling back with an over- and awkwardly loaded cart. Stuff falling off, bonking the walls. With no detectable attitude of, "You dumbass" that I deserved, Anthony offered to help and did--for about ten minutes, until my cargo and I were packed safely into the elevator. Later, because this is the kind of day it was, I broke the key off in the lock. Anthony smilingly to the rescue again. With a paperclip, a few deft taps, and well-placed fingernails, he coaxed the key carcass from its sarcophagus. He sold me a new lock and said If I can retrieve the other key and return it with the lock I can return the one I bought. His manner is gentle, genial, professional. I would recommend this facility--which is also clean and well-run--to anyone for whom it's remotely convenient.

I used this storage facility for my boat and trailer over the summer this year so I cannot attest…read moreto the locked units only the outdoor spots and customer service. First I'd like to point out that for someone living in East Baltimore the location is fantastic. I'm in Fells Point and this was the closest and most convenient facility available with large outdoor storage. I had many small disasters the past year keeping my boat in the water so I decided to keep it on the trailer and launch as needed this year. The facility is maybe a mile and a half from the Canton War Memorial boat ramp, about as convenient as possible in the city. I could hook up my trailer and have the boat in the water in 15 minutes if all went well. The facility itself is clean, well kept, safe and secure. Shane and his wife, who run this storage facility, went above and beyond the expected level of customer service. I was having some repairs done in the spring that were taking weeks longer than expected. They held my spot on my word alone that I'd be leasing a space and were completely accommodating when I ran into problems and delays getting the boat and trailer there as planned. My trailer slightly exceeded the facility limits on length for outdoor spaces but they made it work anyway, without any hassle at all. Also, since I'd be bringing the boat back and forth on a regular basis they moved things around and found me a spot where I could easily pull the trailer in and out without being blocked by other vehicles. Anyone who's towed a trailer knows how much of a hassle backing in and out of tight spaces can be and they were eager to make my use of the facility as painless as possible. I have since moved my boat to an indoor boatel that is MASSIVELY more expensive and any bending of the rules or requests for special consideration are treated as a person affront to their business. Nothing like the family style operation at Self Storage Plus. It's refreshing that there are still some places that consider making the customer happy priority number 1. If you're looking for a storage facility in the city as far as I'm concerned there is no other choice.

I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility

I can't rave more about this place! I moved in with my boyfriend in April but since we planned to…read morebuy a house sometime later in the year, it made no sense to combine all our belongings into a small loft apartment, so I decided I needed a storage unit. Initially, I ordered a unit that was too small, but Sue was super helpful in getting me a larger unit on the same floor so I didn't have to drag all the stuff a far distance. The building is highly secured and surveillance. Parking is conveniently located close to the building so you didn't have to transport your belongings too far. There are trolleys for you to use and there was never a shortage of them. You need an access code to get into the storage building and to operate the elevator. Temperature in the elevator was kind of brutal during the summer months, but was well controlled in the units itself. The property is clean and highly organized. The main office even has tons of boxes and moving packages to purchase from for a very reasonable price. Sue was always the most helpful whether I had a question or had to change my move-out date, she was my go-to girl- always returning my calls. I've had many experiences with storage units but this was by far the best experience I've had. Highly recommended!!

Warning: Predatory Pricing…read more We signed up in February 2026. In May, they increased our prices by 16%. This was three months after we agreed on a price. Don't trust their pricing, because once you've gone through the effort of moving your things in, they will jack it up.

Beaver Dam Road Storage Plus is a GREAT storage place! We had a unit against an outside wall of the…read morebuilding and after Hurricane came through, noticed an inch of water at the back wall. But Carlos and John immediately moved us to another, internal unit, which is more convenient to us. They planned to inspect all other units on that side of the building! Beaver Dam Road cares about their customers and will accommodate any problems you have! We highly recommend them and will use them again!l

I rented a new storage space in Cockeysville, MD today. The manager was extremely polite and…read morefriendly, he presented a detailed overview of costs and took me on a thorough tour of the facility and highlighted the available units in my price range. Once my transaction was completed we tested my access code before I departed. A very pleasant experience, would highly recommend this business