I used this storage facility for my boat and trailer over the summer this year so I cannot attest…read moreto the locked units only the outdoor spots and customer service. First I'd like to point out that for someone living in East Baltimore the location is fantastic. I'm in Fells Point and this was the closest and most convenient facility available with large outdoor storage. I had many small disasters the past year keeping my boat in the water so I decided to keep it on the trailer and launch as needed this year. The facility is maybe a mile and a half from the Canton War Memorial boat ramp, about as convenient as possible in the city. I could hook up my trailer and have the boat in the water in 15 minutes if all went well. The facility itself is clean, well kept, safe and secure. Shane and his wife, who run this storage facility, went above and beyond the expected level of customer service. I was having some repairs done in the spring that were taking weeks longer than expected. They held my spot on my word alone that I'd be leasing a space and were completely accommodating when I ran into problems and delays getting the boat and trailer there as planned. My trailer slightly exceeded the facility limits on length for outdoor spaces but they made it work anyway, without any hassle at all. Also, since I'd be bringing the boat back and forth on a regular basis they moved things around and found me a spot where I could easily pull the trailer in and out without being blocked by other vehicles. Anyone who's towed a trailer knows how much of a hassle backing in and out of tight spaces can be and they were eager to make my use of the facility as painless as possible. I have since moved my boat to an indoor boatel that is MASSIVELY more expensive and any bending of the rules or requests for special consideration are treated as a person affront to their business. Nothing like the family style operation at Self Storage Plus. It's refreshing that there are still some places that consider making the customer happy priority number 1. If you're looking for a storage facility in the city as far as I'm concerned there is no other choice.

I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility

Billy and the crew are above and beyond I highly recommend them…read more Great Service Quality and value of product. Safe and clean 24 facility. We needed a U Haul and they have them too.

The Nottingham, MD William Gildeleon along with his subordinates REPEATEDLY called my disabled aunt…read morea bitch and discriminated against my disabled aunt severely. William was the ring leader of emotionally abusing my aunt and participated in allowing his staff to make a complete mockery of her. This matter stems from when we shared IRREFUTABLE documentation regarding our service animal catastrophic injury that resulted in amputation surgery which cost us well over $15k. We also shared information about the loss of my aunt'snhusband and baby sister. Despite our extenuating circumstances, both District manager Danny and store manager William has had a long history of speaking to us in a condescending tone then retaliated when we asked to escalate our concerns. We have IRREFUTABLE documentation that proves management, his subordinates REPEATEDLY called my aunt a bitch & made cruel racial connotations on 10/20/2026. Prior to this, we also attempted to reach the manager for a little over a month regarding her late payment & NEVER received a return call. Nor were we given an opportunity to make a partial payment which resulted in more late fees being added to my account while waiting for a manager to call back. Throughout this ordeal, the manager & GM Danny spoke to us in an abusive collections tone. Considering our state of grieving, we had a family representative speak to GM on our behalf. Danny eventually agreed to waive late charges and asked my aunt to pay $528 before 2:00 PM on 10/20/2026. During her visit, I was on the phone and firhanf witnessed William speaking to my aunt in a nasty tone. They informed her that her lock had been cut off which was a complete shock & DEEPLY unsettling because it was already a hardship for our family to pay the bill under my extenuating circumstances. My aunt asked to speak with Danny & was told the property manager who we later learned was William Gildeleon would speak with her. We have IRREFUTABLE documentation that proves William spoke to my aunt in a condescending escalated tone. My aunt politely asked him to please lower his voice & even pointed out other customers were in close proximity. All she wanted was her privacy protected but William continued to speak in a harsh elevated tone. My aunt asked the manager his name he responded my name is on the business card. After my aunt paid the $528, it turns out, the parties used deceitful practices to get her to makie a large payment with the sole intent of not allowing her to continue her lease. Staff even referred to my aunt's business vehicle as a "mot likely a rental" UNPROVOKED then repeatedly made a mockery of her with the manager laughing when all she INITIALLY wanted was her locked replaced because she absolutely was not notified that they cut her lock off. Staff outright LIED & defamed her character when they called Danny to inform him he could send the non lease renewal which he asked them to do as soon as the payment was made. Again, we have IRREFUTABLE proof of the ENTIRE conversation history.My close family member is an award winning executive news producer at a local news station and we absolutely will explore options to ensure accountability. We drove from California in the midst of our family crisis and we are deeply disappointed with how bad my aunt was treated! Especially the fact that the manager participated in REPEATEDLY calling her a bitch as well as the GM, Danny demanding such an astronomical payment knowing full well he planned in advance to terminate her lease all while the entire team participated in character assassination?! We will NOT back down on seeking accountability until we are satisfied with the resolution. We will do everything in our power to make ALL of these calls go viral because was it really worth laughing and making a mockery out of a vulnerable customer who is grieving the loss of her husband, her baby sister and her service animal...not to mention, her youngest child in a nursing home!! These folks are MEAN and HEARTLESS to the core!! Someday they will endure heart wrenching grief and we hope they will remember how they THOUGHT it was funny to discriminate against us!!

Customer service was really really good fast and easy over the phone when I got to the location…read more Everything was in order it was a smooth transition. I recommend this place.

I've had a great experience with Venjo! The staff is always friendly, professional, and ready to…read morehelp with any questions. The units are clean, well-maintained, and feel very secure. I really appreciate how easy it was to set up my rental, and the access hours are super convenient. It gives me peace of mind knowing my belongings are in good hands. Highly recommend this place if you're looking for reliable and affordable storage!

I reserved a unit at the Internet rate (which is slightly lower than the rate offered in store) on…read moreThursday night. The confirmation states that the office will give you a call to confirm the reservation the next business day. Friday I received a call from Eric to confirm my online reservation. He was very pleasant and professional over the phone. I arranged to come in on Saturday to see the unit and fill out paperwork. Saturday I received another call from Eric to confirm that coming in that day would still be convenient for me. While in route to the facility I received another call from Eric (by this time I'm saying "chill out with the calls buddy") but because I was close to the facility I did not answer. I arrived to a very well maintained office. I was greeted by Eric who was assisting another customer. After finishing with that customer Eric assisted me. I told him who I was and he said jokingly "I knew you were going to come just when I was about to go to lunch, I tried calling you, to let you know I was about to go to much so that you would come and miss me"... OOPS maybe I should have answered that phone call lol. I told him that I could return later and that I didn't want to hold him up from his lunch break but he insisted on getting me taken care of. I was escorted to the storage facility Eric showed me how I would use a code to get into the gate, the same code was needed for use of the elevators. The storage facility was very clean. I was shown my actual unit which was in excellent condition. After my approval of the unit we went back to the office, filled out the paperwork (electronically) and I was done. In and out in less than 20 mins and it didn't feel rushed. I was highly impressed by the cleanliness of the facility, the security measures that are in place to secure your property, and Eric's customer service. Not too many people (including me) are willing to push back their lunch break to assist a customer and he was the only employee on site that day, impressive. Customer service at its finest.

As always words really don't justify this Extra Space Storage!!! The customer service is still…read morebeyond exceptional, I can say that because I'm a retired CSM from Comcast Cable! When I say this place is awesome it's "AWESOME!" The facility is clean and easy to maneuver around like I typed this storage facility is great! I'm having second thoughts about posting now, this place is a hidden gem and so great everyone's going to want to come here.........! "MAN!"

I have to say that I was impressed by the customer service at this Public Storage. Everyone that I…read morecame in contact with was so pleasant and helpful. It is has been probably the best and easiest part of my move. I had a unit for about 4 months and never had an issue, and I was amazed to see such great service in East Baltimore. All too often people take their jobs for granted, but Jen and Adrian and the rest of the crew on York Rd always have a smile on their face and do their best to help you. Thank you York Rd Public Storage! Never underestimate what a smile and kind word can do for others :) I give 4 stars - all 4 go to customer service and ease of access. I think that there could be some maintenance done here and there - lights in hallway specifically - then I'd add another star. Nevertheless - I'd recommend this location to anyone

Nice place to store your things. Clean and friendly staff easy access to property. Definitely…read morerecommend

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

This place is convenient in its location, literally right next to the beltway with a close…read moreproximity to my house, making it very easy to bring numerous items to storage. All of the staff here at EzStorage are extremely friendly and personable, I've never had a bad experience and highly recommend giving them a try!

Great Place!! Thanks for you courteous service!…read more Prices are Great and the Service can not be beat!

I have never used public storage before but the entire experience from booking, reserving a spot,…read moresecurity and even the payment process was seamless.

When I first walked into Extra Space Storage I was treated by someone with such a warm and friendly…read morepersonality , whom made me feel as though I had been knowing her for years she introduced herself and made me feel very comfortable and welcome ,because it had been over a couple of years since I'd applied for storage space and this place much better than the previous one I had rented from that was downtown I was hoping like hell that they weren't affiliated and thank.god they weren't these people knew how to greet you and make.you feel at home instantly nothing like the other people who I do t want to mention if I could have moved in I would have that same Ann accompanied me to several spaces since I wasn't quite sure what size I really needed I had to bring my son whom knew just what size I needed I was surprised to see all the different spaces that were available and I will definitely be coming back and referring other friends and family to extra space storage to both manager and asst manager are great people to have at your establishment keep up the good work warm wishes as you continue with your outstanding customer service what ever you do hold on to Ann forever she's a great person to have please give her a Gold Star award for me and once again thank you for your great service Sincerely Yours, Benita E P.S. Sorry I was unable to provide a photo but I will see what I can do

Very helpful staff, clean facility, and feels safe. Highly recommend if you need storage.read more