We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

If you'd like to hire a company that triples your price at the most critical moment of selling your…read morehome, hire Zip. From the moment they arrived, this move was a disaster. They backed their truck into my retaining wall, immediately pissing off my neighbors before a single box was moved. They then showed up with half the crew promised, which should have been my first clue about what was coming next. What should have been a straightforward move from a 3-bedroom home took 13 hours, and they still couldn't finish--forcing them to come back the next morning, while I was under extreme pressure due to a pending home sale. With 18 hours to be out of my house, Zip used the situation to triple the price, leaving me completely cornered. At one point, the police showed up at my door to question one of the movers for 30 minutes. Later, they left a single worker alone for SIX HOURS to finish the job. Completely unprofessional and unsafe. Once my belongings were picked up, I received zero updates for six weeks. No proactive communication. No tracking. No accountability. I had to escalate through three different people just to get basic help or information. And when all was said and done, Zip did absolutely nothing to make it right--no refund, no meaningful apology, no remediation--other than claiming they fired the person who originally quoted me, which does nothing for the damage, stress, or financial harm they caused. This was easily one of the most stressful and mishandled service experiences I've ever had, at a time when reliability mattered most. If you value transparency, professionalism, or basic human decency during a move--look elsewhere.

The movers were friendly and helpful. They were on time and finished the job quickly.read more

When looking for movers I knew Yelp wouldn't STEER me wrong. It was easy to request a quote from…read moreseveral Yelp guaranteed moving companies then communicate with a few to get the best rate. Charm City Movers was professional from start to finish. I completed a Moving Quote Request on a Saturday, and they called me on Monday with some questions. Andrew was very friendly and professional. My move included moving furniture from White Marsh to Mount Washington, with a stop in Timonium to drop off and pick up more items. A three stop move with lots of stairs at each location was quoted at $750. This was reasonable since I had anticipated spending about $1,000. Their window for a Friday move date was between 10-12. They called when they were about 20 minutes away and met me promptly at 10 AM. Four guys in a huge truck arrived and got right to work. Within half an hour we were on our way to the second stop to drop off a bed and retrieve the rest of the furniture. Off we went to the third and final stop to unload everything. I was nervous about large items fitting up a narrow stairwell, but the guys assured me that if I had measured right, they would have it all fitting in the apartment in no time. That they did. When everything was unloaded, the driver went over the listed items and made sure everything on the list had been moved and put in the apartment. The price quoted was the price I paid, and they were done in exactly two hours. I tipped each guy in cash and felt a huge sense of relief when they drove away - knowing moving day was successful and complete. Great customer service and fast and efficient movers.

I hired Lee Services to help me transport a piece of heavy antique furniture. They were…read moreprofessional and communicative, providing updates throughout the journey. They took care to protect the furniture and delivered it in a timely and friendly manner. It can be difficult to find a reliable mover so I'm super pleased to have found them. I wouldn't hesitate to use them again in the future.

To say they were amazing is an understatement! My original movers flaked and didn't show on the day…read moreI needed my items moved. I found Lee Services on Yelp and sent out a request against all hope for same day service. I messaged them at 2:30 and they responded within ten minutes and were at the house by 3:45 (15 mins sooner than anticipated). They worked efficiently and smartly. Got to my storage unit and moved in everything. They were extremely professional and went above anything I could ask for. I will be using them again! Thank you so much!

A great experience from beginning to end. We moved 3 years ago and went with another company after…read moregetting a quote from Doyle because the other company was slightly less expensive. That was a big mistake. This time I went right to Doyle. You get what you pay for, my friends. Ryan, the owner, was very responsive and we made an appointment to do a video walk-through of our condo. We did the walk-through, he asked a lot of questions and then he promptly sent an estimate. We have a lot of things so it took five guys and two trucks. The crew leader contacted me the day before to confirm the details and they showed up promptly the day of. They were incredibly friendly, fun, and energetic the entire time. And very polite. They treated all of our things very well and didn't have a problem moving any of the weird odds and ends we couldn't find a way to pack. When we arrived they put everything in the new house where we wanted it and even though we could tell they were suffering from the extreme heat and the weight and amount of our things, they never lagged or complained. They put the beds back together quickly and correctly as well as the dining room table. I'd be in hospital if I had to move all my stuff. At the end, the crew leader went over the paperwork, explained all the final charges line-by-line, and took payment. Very professional. We could not be happier. They were a great crew of guys. Ryan has a great company and I couldn't recommend them more.

Do not ever use this company. I do not know how well they move people, but their practices border…read moreon harassment. After we listed our home for sale, I started getting incessant texts and phone calls from them at my UNLISTED phone number. When I asked how they got it, I was told it was in the MLS listing! That is an obvious lie and very easy to disprove, and yet they thought I would believe them. I have also gotten multiple pieces of physical junk mail from them. I would rather move all my furniture myself than hire this company.

They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

Movers did a great job, very quick but careful. The new place certainly had some tight corners and…read morethey made it work (even got a king sized mattress up a pretty small set of stairs). Best of all, I gave them a list of the items to be moved and they gave me a locked in price which was better than anyone else I had asked. Would definitely recommend.

Fair price and the crew was kind, but there were only two of them. As a result, the job took much…read morelonger than I expected. A large desk which had survived a previous move in one piece, five years earlier, was now broken and in pieces at it's arrival to this new home. My treadmill, which is really heavy, was left lying on it's side at my new home, instead of sitting upwards. Also, there were multiple scatches left on the walls of my new home along the stairwell.

Mike and his team are friendly, professional and adaptable. I underestimated how much stuff I…read moreneeded moved but they made it happened. I moved out of state and they got everything there quickly and in tact. HIGHLY recommend them!!!

Mike seemed like a decent guy. The first time we both worked out an agreed time frame for the move…read moreand then he changed it to a later time without asking if I was ok with and he and his movers were also really late showing up to my home.I already knew no reputable moving company would ever ask for their money up front like he did with and also felt like he forced me into tipping his guys way to much money, half of which was before they stayed to move my belongings. when I was ready to go back and do a walk through after his guys left, i honestly can't put into words how many of belongings that left behind of mine and my little boy. Mike and his movers would be the last movers I ever recommend anyone to us.