Absolute trash. the facility is clean enough, but they entrap you with fees they claim are…read more"promotional," and doubled my fee after three months in the unit. When I asked them why, I got a response that contracts are revised monthly based on market conditions. So, buyer beware- they'll lure you in with spurious rates and then try to jam a huge increase down your throat. Avoid this company.

Good Customer Service! Helpful staff! Lots of storage spaces…read moreat the Cockeysville Facility!

First of all, the staff from Extra Space Storage is very nasty. Two items fell out of my cart…read morewhile I got my items from there, and they were damaged. Because there is no trash can there I left it there. I was very mad because one of the item cannot be used and it is good to be trashed. they texted me saying that they will charge me 25 dollars for letting my stuff there. I called back saying that in this case, they should pay me back for the damaged items that fell off from the cart because the slope of ramp is too deep. The woman from the phone started screaming at me like I was the last person on the world or she was my mom and I was her bad child. In addition, expect major increases while keeping your items there. They think that you are not going to move your stuff once you deposit them there because it is not very easy. they increased from $55 to $113 in one single year.

Looking for a quick way to purge dear possessions...store them at @extraspace in Cockeysville,…read morethey'll let water leak into your unit, let mold grow and let the mice feast on your cardboard. Climate controlled? Yet somehow it rained INSIDE. Safe? Not from rodents. Yep this place is the WORST and all they had to say when we tried to report was "do you have our insurance." What great service-jerks! We lost furniture that is irreplaceable. We paid a years rent to have to throw everything out! #falseadvertising #thanksforruiningmystuff #worstcustomerservice #climatecontrolledmyass #miceinfestation #personalpropertydamage

"PJ provided exceptional service, offering valuable suggestions that helped us choose the right…read morestorage solutions. The booking process was simple, and the reliability was top-notch. Their offers are unbeatable--highly recommended!"

A great and easy way to rent a Uhaul. All went smoothly. Manager was nice and helpful.read more

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

After 3 months, my rent went up almost $50! Their policy is to raise your rent whenever they want…read moreto. Unacceptable. And I NEVER received the 1 month rent for $1 although I signed up during the promotion. Guy said no problem, that I'd get it. Nope. There have 3 moving carts total for the entire facility. I have insurance but they are still charging me $15/mo for their insurance. Look elsewhere. I'll be out of here soon. They should have a set policy concerning raise your rent. They don't so after 3 months I get a $50 increase. Then in 3 mos another $50 increase? No absolutely the worst

The price is too high for the unit space. The rates go up every two months. Not good!read more

I must say that I was in a crunch and was able to call and get scheduled the next day to move a…read morepiece of furniture. Customer service was polite and the pricing was great. Day of, there is some work to do. I was confirmed that morning of the move to be on location by a specific time. Well as I waited I was informed of logistical issues with the driver. Honestly, when dealing with people that are taking off work to be present during delivery, and the service they are paying for is late, it's such a frustrating situation. Nonetheless, this shifted everything about 40 minutes behind schedule and they still were able to complete the job. The guys were apologetic and I got my furniture. Would i come back for service? Yes. But likely leave more wiggle room for the time.

Poor customer service and the movers were not professional. They lost some of my items and still…read morehad to pay another moving company to complete the 800 jobs I paid for. Bad business! I used this company multiple times because I believed in the brand, but NEVER again. Just horrible!!

Joseph and the crew (Jordan, Jackie, and Brandon) did a great job of moving us from our house in…read moreBaltimore to our new house in Bel Air. The move included loading the truck with a lot of boxes in storage as well as everything from our house. The guys did a great job taking care of all our boxes and furniture. This was basically an all-day job and we really appreciate Joseph, Jordan, Jackie, and Brandon for their hard work, the care for our things, and the professionalism they displayed throughout the day. Thank you to Joseph, Jordan, Jackie, and Brandon!

In the past, we had terrible stories of moving with different companies. We asked family who had…read morerecently moved (Liz and Josh David) and they highly recommended Jim Bishop's company called Eastern Movers. We had the best experience from our first call to Tim visiting our home for an extremely fair estimate and the cherry on top was the actual moving days. We were so lucky to have Donte and Ronnie pack up our house and then return to move our stuff 2.5 hours away. Not an item was dropped or broken or damaged! They were the best!! Super hard workers in addition they were friendly, kind, and listened to our needs. We would definitely use Eastern moving & storage again! Mr. and Mrs. Wadsworth

The guys were great. Nothing was damaged. This is the second time using this Company and I highly…read morerecommend them.

We told them what to take and what to leave...they packed EVERYTHING while doubling the cost...the…read morebill was $14000.they made our lives a living nightmare!!! Boxes are piled to the ceiling while marking the top of the boxes...WE can't find anything we need...we have spent over $4000 replacing what we can't find...we are seniors and can't afford this...they won't discount at all even though it was their fault...they were told that NOT everything goes...I hate liars and thieves and they fit into this category in my opinion!!