What a great experience today with Joey B. I came in looking to move into a larger unit but with…read moreall Joey's help, he saved me money by staying where I was and getting a smaller unit close by. In a world where customer service doesn't exist, Joey B really restored my faith that some people actually care and enjoy their jobs!! Thanks Joey for really taking the time to show me all of my options and making the best choice for me! Vanessa

Do NOT trust CubeSmart with your belongings…read more I rented a storage unit at CubeSmart for one year and made the mistake of trusting them with my personal belongings. When I returned to retrieve my items, I was horrified to find that mice had gotten into my unit and destroyed several valuable possessions, including a loveseat, a memory foam mattress topper, and multiple blankets. These were pretty expensive items. I also made sure when I moved my possessions in, that there was no food of any kind. I had paid for CubeSmart's damage protection insurance, assuming it would offer peace of mind in case of unforeseen issues like this. Instead, when I filed a claim, it was flat-out rejected. Despite clear evidence of rodent damage, they refused to take any responsibility or reimburse me. This has shown me that 1. CubeSmart does not protect their units from pests, and 2. The so-called "insurance" is essentially worthless. If you value your belongings and want actual protection, look elsewhere. I trusted CubeSmart and ended up with ruined items, no compensation, and a strong sense of regret. If you have a unit here, I strongly recommend moving to another company. Don't make my mistake!

Beaver Dam Road Storage Plus is a GREAT storage place! We had a unit against an outside wall of the…read morebuilding and after Hurricane came through, noticed an inch of water at the back wall. But Carlos and John immediately moved us to another, internal unit, which is more convenient to us. They planned to inspect all other units on that side of the building! Beaver Dam Road cares about their customers and will accommodate any problems you have! We highly recommend them and will use them again!l

I rented a new storage space in Cockeysville, MD today. The manager was extremely polite and…read morefriendly, he presented a detailed overview of costs and took me on a thorough tour of the facility and highlighted the available units in my price range. Once my transaction was completed we tested my access code before I departed. A very pleasant experience, would highly recommend this business

I have been experiencing a nightmare. I was living check to check but fell ill and was…read morehospitalized. My employer laid me off from my job. It took me two months to get re-employed. I quickly got behind on some bills. Fortunately, I have become re-employed but went to catch up on my storage units, I was raped! After spending thousands of dollars over several years to store belongings, I was excessively gouged by these crooks! Not the fault of the individuals behind the counter, they helped where they could, but this evil outfit kicked me while I was down and I want everyone to know about it! Avoid these rip-off artists if you can!

The facility itself isn't awful - it's the corporate policies that are. I used my key code to enter…read morethe storage area at 8:30 pm one night. Went back out to my car to grab something and got locked out of the building. Thankfully, I had my phone on me so I googled the after hours number for the company. I was routed to a call center where a seriously cranky customer service agent told me tough luck, there was nothing they could do to help me. She informed me that the building automatically locks at 9 and there is no one that they can call to unlock it. I asked what they would do if I had left my kids inside while I ran out to my car. In that case, she said she would suggest I call the police even though, as she said, "there isn't anything they can really do." I had to leave my unit wide open and come back at 6am the next to close everything up. There are no signs on the building indicating that doors will automatically lock at 9pm. The staff acknowledges that their should be some kind of signage but said that they "aren't allowed to make hand written signs and corporate doesn't have one" so renters are out of luck.

After 3 months, my rent went up almost $50! Their policy is to raise your rent whenever they want…read moreto. Unacceptable. And I NEVER received the 1 month rent for $1 although I signed up during the promotion. Guy said no problem, that I'd get it. Nope. There have 3 moving carts total for the entire facility. I have insurance but they are still charging me $15/mo for their insurance. Look elsewhere. I'll be out of here soon. They should have a set policy concerning raise your rent. They don't so after 3 months I get a $50 increase. Then in 3 mos another $50 increase? No absolutely the worst

I rented a unit at short notice. Kristie gave me a tour of the facility and went through the…read morepaperwork in a knowledgeable manner. She made me feel at ease. I was impressed with the cleanliness of the facility and really impressed with the security. I feel comfortable leaving my belongings there because they are safe. I will recommend Extra Space Storage to anyone I know who needs this kind of service.

Absolute trash. the facility is clean enough, but they entrap you with fees they claim are…read more"promotional," and doubled my fee after three months in the unit. When I asked them why, I got a response that contracts are revised monthly based on market conditions. So, buyer beware- they'll lure you in with spurious rates and then try to jam a huge increase down your throat. Avoid this company.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

This place is convenient in its location, literally right next to the beltway with a close…read moreproximity to my house, making it very easy to bring numerous items to storage. All of the staff here at EzStorage are extremely friendly and personable, I've never had a bad experience and highly recommend giving them a try!

When I first walked into Extra Space Storage I was treated by someone with such a warm and friendly…read morepersonality , whom made me feel as though I had been knowing her for years she introduced herself and made me feel very comfortable and welcome ,because it had been over a couple of years since I'd applied for storage space and this place much better than the previous one I had rented from that was downtown I was hoping like hell that they weren't affiliated and thank.god they weren't these people knew how to greet you and make.you feel at home instantly nothing like the other people who I do t want to mention if I could have moved in I would have that same Ann accompanied me to several spaces since I wasn't quite sure what size I really needed I had to bring my son whom knew just what size I needed I was surprised to see all the different spaces that were available and I will definitely be coming back and referring other friends and family to extra space storage to both manager and asst manager are great people to have at your establishment keep up the good work warm wishes as you continue with your outstanding customer service what ever you do hold on to Ann forever she's a great person to have please give her a Gold Star award for me and once again thank you for your great service Sincerely Yours, Benita E P.S. Sorry I was unable to provide a photo but I will see what I can do

Very helpful staff, clean facility, and feels safe. Highly recommend if you need storage.read more