Do NOT trust CubeSmart with your belongings…read more I rented a storage unit at CubeSmart for one year and made the mistake of trusting them with my personal belongings. When I returned to retrieve my items, I was horrified to find that mice had gotten into my unit and destroyed several valuable possessions, including a loveseat, a memory foam mattress topper, and multiple blankets. These were pretty expensive items. I also made sure when I moved my possessions in, that there was no food of any kind. I had paid for CubeSmart's damage protection insurance, assuming it would offer peace of mind in case of unforeseen issues like this. Instead, when I filed a claim, it was flat-out rejected. Despite clear evidence of rodent damage, they refused to take any responsibility or reimburse me. This has shown me that 1. CubeSmart does not protect their units from pests, and 2. The so-called "insurance" is essentially worthless. If you value your belongings and want actual protection, look elsewhere. I trusted CubeSmart and ended up with ruined items, no compensation, and a strong sense of regret. If you have a unit here, I strongly recommend moving to another company. Don't make my mistake!

What a great experience today with Joey B. I came in looking to move into a larger unit but with…read moreall Joey's help, he saved me money by staying where I was and getting a smaller unit close by. In a world where customer service doesn't exist, Joey B really restored my faith that some people actually care and enjoy their jobs!! Thanks Joey for really taking the time to show me all of my options and making the best choice for me! Vanessa

A great and easy way to rent a Uhaul. All went smoothly. Manager was nice and helpful.read more

"PJ provided exceptional service, offering valuable suggestions that helped us choose the right…read morestorage solutions. The booking process was simple, and the reliability was top-notch. Their offers are unbeatable--highly recommended!"

The facility is clean and well-lit, and the staff is very helpful. It is a great location. HOWEVER,…read morein ten months, the price has doubled from the regular monthly price I was quoted. They've raised the price twice by simply sending an email with the new price, effective with the next monthly payment... And, the price I am paying is more than what is currently listed on their web advertising. Thankfully, I'm moving out soon.

I rented a new storage space in Cockeysville, MD today. The manager was extremely polite and…read morefriendly, he presented a detailed overview of costs and took me on a thorough tour of the facility and highlighted the available units in my price range. Once my transaction was completed we tested my access code before I departed. A very pleasant experience, would highly recommend this business

After 3 months, my rent went up almost $50! Their policy is to raise your rent whenever they want…read moreto. Unacceptable. And I NEVER received the 1 month rent for $1 although I signed up during the promotion. Guy said no problem, that I'd get it. Nope. There have 3 moving carts total for the entire facility. I have insurance but they are still charging me $15/mo for their insurance. Look elsewhere. I'll be out of here soon. They should have a set policy concerning raise your rent. They don't so after 3 months I get a $50 increase. Then in 3 mos another $50 increase? No absolutely the worst

The price is too high for the unit space. The rates go up every two months. Not good!read more

Everything went without a hitch ( get it) haha no it all went smooth and we were so happy we had…read morethe extra room for our move.

There are three things that matter to me when renting equipment, price, quality and support. Penske…read moreand Adolph's Citgo baled it in all the categories. I got a call the day before saying my truck and trailer we prepped and ready for pick-up. The nex morning while completing the paperwork all my questions were patiently answered. The truck was nearly new with only 740 miles on it and the car trailer looked as though it had never seen the road. Loading the truck and getting the car on the trailer we're easy and the move went off without a hitch(except for the one the trailer was attached to).

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

First of all, the staff from Extra Space Storage is very nasty. Two items fell out of my cart…read morewhile I got my items from there, and they were damaged. Because there is no trash can there I left it there. I was very mad because one of the item cannot be used and it is good to be trashed. they texted me saying that they will charge me 25 dollars for letting my stuff there. I called back saying that in this case, they should pay me back for the damaged items that fell off from the cart because the slope of ramp is too deep. The woman from the phone started screaming at me like I was the last person on the world or she was my mom and I was her bad child. In addition, expect major increases while keeping your items there. They think that you are not going to move your stuff once you deposit them there because it is not very easy. they increased from $55 to $113 in one single year.

Looking for a quick way to purge dear possessions...store them at @extraspace in Cockeysville,…read morethey'll let water leak into your unit, let mold grow and let the mice feast on your cardboard. Climate controlled? Yet somehow it rained INSIDE. Safe? Not from rodents. Yep this place is the WORST and all they had to say when we tried to report was "do you have our insurance." What great service-jerks! We lost furniture that is irreplaceable. We paid a years rent to have to throw everything out! #falseadvertising #thanksforruiningmystuff #worstcustomerservice #climatecontrolledmyass #miceinfestation #personalpropertydamage