After 3 months, my rent went up almost $50! Their policy is to raise your rent whenever they want to. Unacceptable. And I NEVER received the 1 month rent for $1 although I signed up during the promotion. Guy said no problem, that I'd get it. Nope. There have 3 moving carts total for the entire facility. I have insurance but they are still charging me $15/mo for their insurance. Look elsewhere. I'll be out of here soon. They should have a set policy concerning raise your rent. They don't so after 3 months I get a $50 increase. Then in 3 mos another $50 increase? No absolutely the worst read more

The price is too high for the unit space. The rates go up every two months. Not good!

The price is way to high for the tiny space they give you -- they send you notices that the next month the price is going up again -- they do this often. Public Storage sucks -- I liked the previous owners -- they were at least mindful that money does not grow on trees and people just can't put out $25 - to $50 every time they want to raise the owner's salary! One unit is clean - the other is not clean and is open to outdoor rain at the bottom of the unit. I've had to throw many things away - and they dont' even provide an area where you can dispose of those things -- they have it locked up! Very unhappy that they keep upping the price on each unit - it should be the price for the year -- not as often as they do it. Can't wait to get my things out of there for good. Will find another place that is cheaper and cleaner - for sure! read more

I hate those who don't post names for verification purposes. Mine is Stephen L. Miles, an attorney in Baltimore. Let me preface the following by saying the women who work the counter in these facilities are very polite & capable Approximately 3 weeks ago i rented a locker at the Ownings Mills, Md location. First of all of their ads that talk of one month free or one half a month free are misleading in that they change a $ 24.00 BS registration fee. At any rate on the day i rented the locker for my daughter one of their two elevators was broken. I was assured it would be fixed in a few days. They have 2 elevators. They also make you buy a lock from them for $ 22.00 that is part of the cylinder of the door so it can't not be used where else in the world. My daughter and i loaded up two SUV's about a week later spending the better part of half a day in doing so and went to the facility to unload. Not only was that one elevator not fixed, but their other one was now broken. Our locker was on the third floor. Went back the next day and transferred to their location in Timonium Md for $ 30.00 a month more. WAs told i would receive a credit for prepayment, but they WOULD NOT refund the money for the lock. I pointed out, which they obviously knew, that this lock literally could not be used anywhere in the world, including their other facilities in Timonium, Md. Still no refund. I left the lock with both keys. I was told to call Julian Randall, the area manager, at 240-393-4959. I have left a minimum of 5 voice mails for him over the last 8 days with ZERO response, I called their corporate listing at 800 447 8673 and left 3 messages on the supervisors voicemail system. U got it. no response. The first two times i called that number they told me they had also sent 2 emails to Julian Randall. DO NOT USE THESE PEOPLE. THEY ARE BEYOND HORRIBLE !!!! WHAT Julian Randall does for them is certainly not customer service their corporate could care less. read more

Formerly known as EZ Storage, the Takoma location is beautiful. Unfortunately, Public Storage bought them out 3 or 4 months ago and the rent already went up from $305 to $395! I'm moving out, this is ridiculous. I've used Public Storage in other locations and they were constantly raising the rent! And no service whatsoever. Let's see how long it takes them to make this place dark, smelly and dingy like the one in Bethesda! read more

Ez-storage was great until Public Storage bought the property. My rent started to Sky rocket. I had to find a different storage Unit

The facility itself isn't awful - it's the corporate policies that are. I used my key code to enter the storage area at 8:30 pm one night. Went back out to my car to grab something and got locked out of the building. Thankfully, I had my phone on me so I googled the after hours number for the company. I was routed to a call center where a seriously cranky customer service agent told me tough luck, there was nothing they could do to help me. She informed me that the building automatically locks at 9 and there is no one that they can call to unlock it. I asked what they would do if I had left my kids inside while I ran out to my car. In that case, she said she would suggest I call the police even though, as she said, "there isn't anything they can really do." I had to leave my unit wide open and come back at 6am the next to close everything up. There are no signs on the building indicating that doors will automatically lock at 9pm. The staff acknowledges that their should be some kind of signage but said that they "aren't allowed to make hand written signs and corporate doesn't have one" so renters are out of luck. read more

I realize there are a number of homeowners in the Padonia Rd corridor that use this facility for Storage. They Market themselves as a "Climate Controlled" (CC) facility. We are storing items there while looking for a new home. The items are irreplaceable and insured significantly (i.e. - Antiques, Art Work, Old Photos, etc). Insurance required a CC facility!!! This summer the A/C in the building was inoperable for ar least 2 months (they'll tell you it was only for 30 days, but I beg to differ)! Extremely concerned something would happen to these items and/or void my insurance, I visited the facility 2 - 3 times per week complaining to the facility rep regularly only to be told there was a work order issued and it would get remedied shortly! We were leaving on vacation, July 31st, for the month of August and it still wasn't operable, so before leaving, I contacted the insurance company expecting an increase in my premium. Unfortunately, they ceased covering the items completely. So I spent our vacation worrying about the storage unit and the effects the heat was having on our collectables! When I returned on August 28th, I went to the facility to discover the repair had taken place while we were on vacation. I returned home and went on line to cancel my auto-pay, then returned to the facility on September 13th requesting 1 free month rental for the inconvenience. I was told by the district manager, Sarah Cvach, that they didn't provide free rentals for inconveniences & Climate Control was not guaranteed! After about 20 minutes arguing with her, I left the office to begin checking on my items. When I entered my access code, it wasn't working. I returned to the office and was told that my payment, although not yet late, hadn't been received by the 6th of the month, so my access code was disabled!!! By this time, imagine how furious & unreasonable I must have appeared! No access, no insurance, nothing to compensate me for my inconvenience & the worst vacation ever! So before storing your life's valuables at this facility, consider my experience. BTW - I'm investigating other CC facilities at this time. read more

This has been the worst commercial experience of my life! On December 15 I entered the property and felt down with black ice in front of the main door. Check your cameras and will see. It happened between 17 and 18:00 hours. On January 11 I paid the rent and the manager offered me to keep my space till the 15th at 18:00 hours. You can verify my visit at 16:00 hrs in your footage. I came on the 14th at 20:00 to take my stuff out and the door was closed and my code deactivated. The manager called me on the 15th saying that my account was delinquent and had a balance. I explained what happened and gave me no explanation. On the 15th my wife came at 17:30 to vacate the premise and was received by the staff in a very unprofessional way. They even threatened her of not touching the door or entering the premise. The language used by the personnel was insolent, abusive and racist. This staff HAD NO CLUE WHAT QUALITY SERVICE MEANS AND WAS CLEAR THAT FOR THSI PEOPLE THE CIENT HAS NO RIGHTS AND IS ALWAYS WRONG Esta ha sido sin duda una de las peores experiencias comerciales de mi vida. El dia 15 de Diciembre sufri una caida en la entrada principal de esta bodega la cual esta cubierta con hielo negro. No se habia aplicado ninguna cantidad de sal. Pueden revisar las camaras entre las 17 y 18 horas para atestiguar la magnitud de mi caida y el riesgo al que fui expuesto. El 11 de enero me acerque a las oficinas para pagar el resto de mi cuenta y vaciar la bodega el dia 15 de enero a mas tardar a las 18:00 horas. Pueden verificar mi visita en la cinta de las 4 de la tarde. El dia 14 de enero me acerque con ayudantes a evacuar la bodega a las 20:00 horas encontrandola cerrada y con mi codego de acceso denegado (inactivado). El dia 15 recibi una llamada de la gerenta diciendome qu emi cuenta estaba atrasada y habia incurrido ya en penalidad. Le explique lo que su personal me dijo el dia sabado y rectifico diendome que tenia hasta el dia siguiente a las 18:00 horas para sacar mis cosas. El dia 15 se acerco a la bodega mi esposa para vaciar la bodega a las 17:30 horas. El personal la recibio de mala manera, diciendole que como ya se habia comunicado con la gerencia para quejarse que fueran ello slos que resolvieran el problema. Inclusive la amenzaraon de que no podia entrar a las oficinas ni siquiera tocar la puerta. El personal no solo fue descortes, abusivo, insolente sino racista, emitiendo comentarios engativas acerca de la raza de mi esposa. Es sin duda la peor experiencia comercial, No recomiendo a nadie que tenga relaciones comerciales con esta empresa.Su personal deja mucho que desear y esta claro que NO TIENEN NINGUAN IDEA DE LO QUE ES EL SERVICIO AL CLIENTE. read more