I rented a new storage space in Cockeysville, MD today. The manager was extremely polite and…read morefriendly, he presented a detailed overview of costs and took me on a thorough tour of the facility and highlighted the available units in my price range. Once my transaction was completed we tested my access code before I departed. A very pleasant experience, would highly recommend this business

The facility is clean and well-lit, and the staff is very helpful. It is a great location. HOWEVER,…read morein ten months, the price has doubled from the regular monthly price I was quoted. They've raised the price twice by simply sending an email with the new price, effective with the next monthly payment... And, the price I am paying is more than what is currently listed on their web advertising. Thankfully, I'm moving out soon.

Hope I spelled your name correctly. Kandi at the Kent Ave location you are so nice and helpful…read more Thanks for your patience and understanding of my situation. Big help thank you

easy sign up, clean facility. Candace was super nice and helpful during the process. She made a…read moregreat first impression of the company.

Billy and the crew are above and beyond I highly recommend them…read more Great Service Quality and value of product. Safe and clean 24 facility. We needed a U Haul and they have them too.

Used this company for Uhaul purposes. Had a little trouble with the self check out, but the…read moreemployees were very kind and made it right. Wonderful customer service. Clean well running truck. I would use this company again.

I have never used public storage before but the entire experience from booking, reserving a spot,…read moresecurity and even the payment process was seamless.

Very good customer service and affordable promos. I spoke with Lee, one of the managers, who was…read morevery thorough.

Warning: Predatory Pricing…read more We signed up in February 2026. In May, they increased our prices by 16%. This was three months after we agreed on a price. Don't trust their pricing, because once you've gone through the effort of moving your things in, they will jack it up.

The Pros: 1. Cool location/historic building…read more 2. One-time free truck rental for moving. 3. The property overall feels safe and secure. The Cons: 1. They raised the rental fee after 3 months. Went from $88 to $114. 2. Elevator use on the west wing is tricky during working hours. The Not-So-Bad but Beware: There are many rodent bait stations throughout the warehouse.

This started a little shaky but Damian and his team corrected the issue we had with getting the…read morecargo trailer hooking up. In addition, they made sure we knew a close location to drop off the rental in the new state and called ahead to make sure we were taken car of at that location. The level of customer service I received from Damian (working from home sick) was above and beyond expectations. Thank you for taking car of us on our long move out of state. We really appreciate all that you and your team did for us.

Avoid this location and instead go to the location on W Northern Pkwy (or any other uhaul). I had…read moremade a one way reservation for the Falls Rd location weeks in advance. The day of the pickup, arrived on time to the location and was greeted by Amanda, who at first was attentive and cordial. At first she couldn't find our reservation and after a minutes she informed us that a voicemail had been left at 5:23pm the day before- less than 24hrs before our reservation pick up time. We had no record of a missed call or voicemail or email. She didn't have the details/reason of the voicemail in the computer so had to make a call to find out more. She then informed us that the voicemail was was to inform us of a change of location. Again, we checked our phones and had No record of a call or voicemail. Also, No email to notify of a change or update to online reservation. She informed that we had to go to a location 20minutes drive always. Because we didn't have a car to get there, we asked if there's was a ride or compensation since we would have to take an uber. At th is point she got defensive and combative. Accusing us of being sassy and loud, which we did not and quickly clarified that was not the intent of our inquiry. After an unsuccessful attempt to clarify the issue and get a reasonable accommodation, we left the location. At no Point was the agent apologetic or empathetic for the mixup and change in the reservation. We went to the new location in W Northern Pwky and the staff there was super friendly, accommodating, and courteous.

4.5 out of 5 stars…read more Generally, the moving experience was fine. However, like a lot of moving companies they have absorbent fees that are only mentioned after the move. The fuel/transport fee was above average especially given the move location was only a 2 miles distance. They added an extra mover the day off bc we have stairs. Though that was their decision, we were charged above the quoted rate for the additional person. I paid cash, which gave us a 10% discount but with all the extra fees, the 10% isn't much of a savings. I still tipped and nothing was broken or damaged during the move. They also arrived on time and helped taped boxes that needed additional reinforcement. Boxes were placed on the appropriate rooms based on the labels. I would hire them again but would budget for 15-20% more than what they quote.

The worst moving experience of my life. Took them over 10 hours to move me into a two bedroom…read moreapartment. Scratched up furniture, broke items & stripped nuts/ bolts during reassembly. Leaving most items unassembled and taped or boxed up. The lead mover even threatened and did leave unfinished because I asked if the bolts on my bed were being stripped, as I could hear the drill stripping them. Then attempted to charge double what was quoted, charging me extra for an additional mover I didn't request and for unnecessarily used tape. They literally wrapped tape around a mattress and taped up sofa pillows and charged me an additional $165 for packing supplies used. But somehow managed to scratch up my entire dinette, chairs included. Giving them 1 star is being generous; there is nothing professional about them.

I needed to relocate to Baltimore and was referred to Orly moving…read more Let me start by saying that Liz who was my contact was EXCEPTIONAL in the process of preparing for this move. The cost was comparable to the 2 other quotes I had received. On the day of the move, I ended up in the hospital, and with a few friends to direct the process in my absence, it really went off without a hitch!!!!!!! When it came time to deliver everything, they were efficient and careful with most things and nothing was broken in the process. there were 3 issues... 1) they could not get a couch out of the old apartment (Even though it was brought in) and they left it and I had to pay to dispose of it. 2 )When they unloaded everything unbeknownst to me a number of items were placed in the garage. (I am in a wheelchair and couldn't watch everything. I had to pay someone else to bring them in to the condo. 3 ) I spent $250 for $25,000 in additional insurance and after unpacking I realized the tub with an essential computer for my business was missing. The computer while valued at $800 was secondary to the files and records on it that were not all able to be backed up. When I tried to find out what happened they said they talked with the lead mover and they didnt know what happened to it. And because I was still sick from being in the hospital and couldn't unpack everything quickly, they said because it was 14 days later that I could not make a claim. While the move was accomplished and with relatively little trauma, I can not recommend Orly moving.

Moving can be traumatic - there is a lot that has to go right before, during, and after. I have…read moreused Orly twice - once for my organization, and once to move my mom's stuff out of her retirement home after she passed away. Both experience were exceptional. The entire process from getting an accurate quote, to the team showing up on time, taking care of the items (they did the packing up of my mom's stuff as it was too difficult for me), to moving items to their eventual place, was easy. I used a different mover (found on CraigsList) when I moved out of my home into my apartment and I ended up doing at least 1/2 of the work. For my mom's move I sent Liz pictures of what was in her room, the team showed up on time after calling me when they were a few minutes out, were kind, packed things with care, and made sure I understood the process. Frankly the bar is so low for this type of work, that it isn't hard to be disappointed (showing up on time? Charging what the quote reflected?). The local team is great. Payment was easy. They work their butts off. When I eventually move again, I will only use Orly.