Everything went without a hitch ( get it) haha no it all went smooth and we were so happy we had…read morethe extra room for our move.

There are three things that matter to me when renting equipment, price, quality and support. Penske…read moreand Adolph's Citgo baled it in all the categories. I got a call the day before saying my truck and trailer we prepped and ready for pick-up. The nex morning while completing the paperwork all my questions were patiently answered. The truck was nearly new with only 740 miles on it and the car trailer looked as though it had never seen the road. Loading the truck and getting the car on the trailer we're easy and the move went off without a hitch(except for the one the trailer was attached to).

I had a horrible exp with this company! I paid in advance for a car and insurance online for 7…read moredays. I received a confirmation email stating I ONLY paid for 3 days. I called and was told I could get it straightened out in the office when I picked up the car. Once I got there, I was told there was nothing indicating that I purchased insurance. (even though additional fees were taking out.) I assume this was for the insurance but was told this was for the deposit. (The website says they will take the deposit at the time I pic up the car) They proceeded to do an application for their insurance. I was asked for 2 emergency contacts, bankcard, mortgage or leasing agreement! I told them I didn't have any of that on me. Needless to say, I was unable to rent the car even though I paid in advance. The customer service rep wasn't accommodating at all. He was very indifferent. I caught a Lyft there and didn't have a way home. It was an awful experience. All customer service people should share the same information! (i.e.. the people of the phone and the people at the counter) I was not informed of needing these items when I called twice to see if my online process went through. I will never use this company again.(This took place at the Northern Parkway facility NOT Glen Burnie)

I've rented from this location more than once. However, when I returned my car this am the young…read moremale associate was very nasty. I walked in at 8 am. He was sitting there beginning to eat his breakfast. He looked up and rolled his eyes as if I was interrupting him. He look the keys and shuffled outside to check the car. He asked if I wanted a printed receipt and then said with an attitude. " we gonna hold your deposit for the tire" I had no idea what he was taking about and instead of explaining he said " yeah I said the tire". At that point I said "hey I'm just asking a question" another young lady that I suspect is the manager took over the conversation and explained everything. She was very nice and professional. The young man however was an abomination. I never want to have to deal with him again. Very unprofessional.

We rented a U-Haul through the U-Haul website and this was the pick-up/drop-off location…read more We got there a few minutes before opening and there was some confusion with the staff regarding my reservation. I love harnessing technology and any automated processes that are made available and I got several emails from U-Haul saying I could pick-up via their website. As I was completing the process, the staff was confused and seemed like they didn't have much experience with this. Nevertheless, everything was super easy and seamless. When I dropped off the truck, the staff was friendly enough and there were no major issues. The truck was also in decent shape.

Ordered a moving truck online. Price was cheaper than other rental truck companies. Arrived at the…read morelocation on-time, and they could not find my reservation. Employee (bless her soul) calls around to the other Budgets in the area and finally finds one available, but I have to drive 12 miles out of town, and I have to show up tomorrow. Not surprisingly, I show up the next day, and they have no record of my reservation, even though I had them confirm over the phone multiple times the day before. The employee at this new location had zero interest in helping me out--turns out they only had one truck, and it was reserved for someone later. So I called Budget Rental Truck's customer service line. Spoke with a nice Filipino man who fixed the whole thing. As part of his fix, he stated that I would receive a 35% discount, which I would receive after I returned the truck. I start to load the truck only to find that a check engine light went off and the car dolly was missing a lever. I called customer service again, and a mechanic shows up several hours later to fix lever. He didn't do anything about the check engine light (except reset it). Said I'd still have several thousand miles before it needed to be changed. Halfway thru my move, heard a clicking down in the engine. Called customer service again. Spoke to another Filipino man who said he'd get a mechanic over to me. Mechanic came and diagnosed the problem as a bent rod in the engine, most likely due to poor maintenance of the vehicle (e.g., oil should've been changed). I had to stay in Amarillo, TX, overnight due to the delay in waiting for the mechanic, calling in a tow truck capable of towing trucks, finding a replacement truck, and moving all my belongings to the new truck. When I found out how long this wait was going to be the customer service agent that I spoke with before assured me that I'd get a 20% discount, plus lodging and meal reimbursement for the extra day that this inconvenience caused. I clarified with him that I was promised a 35% discount at the very start and that this would be IN ADDITION to that. He acknowledged that the 35% discount was noted in my account, and that this would be in addition. And, if that wasn't enough, after I finished my move, the battery died, and I had to contact customer service again to get a new battery. As if that wasn't enough, I had a huge battle with their customer service office in getting all the discounts that I was promised for all these inconveniences. They ended up just giving me ~$200, which barely covered the extra night's expenses. No compensation for my time and inconvenience. Plus, I had originally agreed to even go thru with the reservation because of the promised 35% discount. Of course, Budget alleges not having any record of any of those promises. Needless to say, never again Budget! Also noteworthy is a huge disconnect between the Budget corporate offices, which are professional, and the local offices, where the actual trucks are. The local offices are run haphazardly--every man for themselves. During this ordeal, I've been to 3 local offices, and they're still using DOT MATRIX printers for God's sake.

I rented a car here after booking a cabin in Shenandoah which required 4WD to access. NextCar…read moreseemed to have the best price and was the closest location for pickup.  Upon arrival, they needed proof of my insurance since I wasn't using theirs which wasn't something they told me I needed to provide. I've rented cars many times through other providers and have never needed that documentation on hand. It delayed me quite a bit having to dig up the doc via the Geico app so that was a little frustrating. I told the employee at the counter that I absolutely needed four wheel drive and I confirmed that the vehicle I had booked was the one I was receiving. The vehicle was different but I was assured it was still 4WD. However, once we got toward our destination, I was disappointed to find the car struggling to get up the gravel mountain roads. We were sliding and hydroplaning and it was pretty dicey at times. Definitely not the most relaxing way to start our vacation. We actually ended up having to leave a night early because there was some icy weather coming in and I didn't trust that the car would be safe enough to drive down the mountain. I let the employee know about my concerns once I returned the car but was once again assured that the car was 4WD. It was a Toyota Corolla Cross which is not inherently 4WD and the vehicle had no indication that it was 4WD on the back like cars normally do. I'm not sure if the employee was being truthful or just trying to get one over on me. It's hard to tell. Either way, I wouldn't trust NextCar for my next rental which is disappointing since I do travel quite a bit. It also seems like they have policies which could result in nickel and diming like the $100-$300 cleaning fee for something as simple as mud, which I saw posted on a sign at the counter. Yikes.

The price was great. The deal I found was the best you could find. Staff was fast and friendly. The…read morecar was clean and the tank was filled up. Next time I visit. I will use NextCar again.

The absolute worst. I reserved a truck for a move. Two days prior I received a call telling me…read morethat the truck was not available and to call customer service. I called and was told that I would receive a call back within 15 min to 2 hours. No call back. I called 3 times the next day. Never received a call back despite being told that the matter had been "escalated" Finally I called to cancel and was advised that they would waive the cancellation fee. I asked for a supervisor and was put on hold for 1 hour and 15 minutes at which time I hung up. I have never written a review before (I'm 58) but this was just such a terrible experience I felt as though I needed to pass it on.

I returned a Budget Rental Truck overnight at the Extra Space Storage with no hassle, after having…read morethe truck for three days from Manchester, NH to Baltimore, MD. I had a flat tire due to a nail in an existing patch found during my rental. Thankfully this was addressed with roadside assistance's help before I drove down. Roadside assistance was able to text me to inform me when a vendor was assigned to help me; very helpful as I am deaf. Customer service refunded me after my rental agreement closed. Overall, I recommend their services!

Price was better than competition and no issues with the car…read more Where the really shined was on the return. I left a set of headphones in the car, they did a search and someone drove them to me at the terminal. Service above and beyond...super thankful.

Absolute WORST car rental experience. Do yourself a favor and rent from somewhere else. Staff is…read moreextremely rude unprofessional and not helpful, lady with locs. Cars were filthy and smelled like marijuana smoke. I highly doubt the cars are cleaned or wipes out. I have to exchange one car because it was driving weird only to get another piece of junk car. The name serve them right "next car" go and get the next car somewhere else.

My experience here was very unpleasant.I walked into the service office and the person at the desk…read more( Brenda Weaver the Service Manager) didn't acknowledge my presence at all. I proceeded to greet her with a good morning I'm trying to get a headlight replaced in my truck.Brenda instantly became very agitated and said I don't work in the shop you're gonna have to wait for Brandon to get back !!! I then asked her if she was ok . She responded to my question with a weird grunting noise. I then waited outside the office for Mr Brandon. When Brandon arrived he greeted my like a professional and asked how could he help me . Brandon replaced my light bulb promptly and sent me on my way. Brenda Weaver should not be working for this company and needs to find another job she is very unprofessional!!!!!!!!

This gotta be the best UPS in the immediate area hands down and they get u in and out with a smile…read more Been coming for years but parking is limited!

Even though parking is limited, I'm always able to get parking because of the several 10 minute…read morespots right out front. Great service, quick and easy. I appreciate the neighborhood option.