Everything went without a hitch ( get it) haha no it all went smooth and we were so happy we had…read morethe extra room for our move.

There are three things that matter to me when renting equipment, price, quality and support. Penske…read moreand Adolph's Citgo baled it in all the categories. I got a call the day before saying my truck and trailer we prepped and ready for pick-up. The nex morning while completing the paperwork all my questions were patiently answered. The truck was nearly new with only 740 miles on it and the car trailer looked as though it had never seen the road. Loading the truck and getting the car on the trailer we're easy and the move went off without a hitch(except for the one the trailer was attached to).

I rented from this particular location during the Labor Day holiday weekend. I was intentional in…read moremaking a reservation well in advance because I know that this tends to be a busy travel season. However, when I arrived at the Northern Parkway location, there were NO cars on the lot. When I asked what the reason behind this was, I was told that (as expected, to them but unexpected to me) several renters had extended their contracts through the following Tuesday. Why is this my problem and why aren't there more than just a handful of cars available for such a busy travel time? I had to go to a different location, approximately 2 miles further north than that 1 in order to have my reservation honored. I asked for some sort of compensation for this inconvenience only to be told that there was nothing that could be done about it (there was), other than going to their other location on Liberty Rd. How about starting with increasing your fleet of cars? Then, situations like this won't happen during busy travel weekends, or period... I have rented from this company's location a few times over the past 2 years but this was a first. Thankfully, during this experience, I learned that there is a location not far from where I live. I'll likely try them out when I need to rent a car again.

I had a horrible exp with this company! I paid in advance for a car and insurance online for 7…read moredays. I received a confirmation email stating I ONLY paid for 3 days. I called and was told I could get it straightened out in the office when I picked up the car. Once I got there, I was told there was nothing indicating that I purchased insurance. (even though additional fees were taking out.) I assume this was for the insurance but was told this was for the deposit. (The website says they will take the deposit at the time I pic up the car) They proceeded to do an application for their insurance. I was asked for 2 emergency contacts, bankcard, mortgage or leasing agreement! I told them I didn't have any of that on me. Needless to say, I was unable to rent the car even though I paid in advance. The customer service rep wasn't accommodating at all. He was very indifferent. I caught a Lyft there and didn't have a way home. It was an awful experience. All customer service people should share the same information! (i.e.. the people of the phone and the people at the counter) I was not informed of needing these items when I called twice to see if my online process went through. I will never use this company again.(This took place at the Northern Parkway facility NOT Glen Burnie)

We rented a U-Haul through the U-Haul website and this was the pick-up/drop-off location…read more We got there a few minutes before opening and there was some confusion with the staff regarding my reservation. I love harnessing technology and any automated processes that are made available and I got several emails from U-Haul saying I could pick-up via their website. As I was completing the process, the staff was confused and seemed like they didn't have much experience with this. Nevertheless, everything was super easy and seamless. When I dropped off the truck, the staff was friendly enough and there were no major issues. The truck was also in decent shape.

Ordered a moving truck online. Price was cheaper than other rental truck companies. Arrived at the…read morelocation on-time, and they could not find my reservation. Employee (bless her soul) calls around to the other Budgets in the area and finally finds one available, but I have to drive 12 miles out of town, and I have to show up tomorrow. Not surprisingly, I show up the next day, and they have no record of my reservation, even though I had them confirm over the phone multiple times the day before. The employee at this new location had zero interest in helping me out--turns out they only had one truck, and it was reserved for someone later. So I called Budget Rental Truck's customer service line. Spoke with a nice Filipino man who fixed the whole thing. As part of his fix, he stated that I would receive a 35% discount, which I would receive after I returned the truck. I start to load the truck only to find that a check engine light went off and the car dolly was missing a lever. I called customer service again, and a mechanic shows up several hours later to fix lever. He didn't do anything about the check engine light (except reset it). Said I'd still have several thousand miles before it needed to be changed. Halfway thru my move, heard a clicking down in the engine. Called customer service again. Spoke to another Filipino man who said he'd get a mechanic over to me. Mechanic came and diagnosed the problem as a bent rod in the engine, most likely due to poor maintenance of the vehicle (e.g., oil should've been changed). I had to stay in Amarillo, TX, overnight due to the delay in waiting for the mechanic, calling in a tow truck capable of towing trucks, finding a replacement truck, and moving all my belongings to the new truck. When I found out how long this wait was going to be the customer service agent that I spoke with before assured me that I'd get a 20% discount, plus lodging and meal reimbursement for the extra day that this inconvenience caused. I clarified with him that I was promised a 35% discount at the very start and that this would be IN ADDITION to that. He acknowledged that the 35% discount was noted in my account, and that this would be in addition. And, if that wasn't enough, after I finished my move, the battery died, and I had to contact customer service again to get a new battery. As if that wasn't enough, I had a huge battle with their customer service office in getting all the discounts that I was promised for all these inconveniences. They ended up just giving me ~$200, which barely covered the extra night's expenses. No compensation for my time and inconvenience. Plus, I had originally agreed to even go thru with the reservation because of the promised 35% discount. Of course, Budget alleges not having any record of any of those promises. Needless to say, never again Budget! Also noteworthy is a huge disconnect between the Budget corporate offices, which are professional, and the local offices, where the actual trucks are. The local offices are run haphazardly--every man for themselves. During this ordeal, I've been to 3 local offices, and they're still using DOT MATRIX printers for God's sake.

I rented twice this summer. Each time staff was knowledgable; they smoothly answered my questions…read moreabout insurance, tolls, and oil changes. Nextcar vehicles were always clean and well-serviced. Renting from Nextcar gave me confidence for my long drives. Thanks!

Prices as advertised are deceptive. A $350 deposit is required (regardless if paying with a credit…read morecard). Additionally, in spite of having car insurance, the co requires that you get additional insurance coverage that isn't required in your state. So what was supposed to be a $100 rental for a economy car) turned into a $550 rental. Better off going with an established/reputable rental car company

The absolute worst. I reserved a truck for a move. Two days prior I received a call telling me…read morethat the truck was not available and to call customer service. I called and was told that I would receive a call back within 15 min to 2 hours. No call back. I called 3 times the next day. Never received a call back despite being told that the matter had been "escalated" Finally I called to cancel and was advised that they would waive the cancellation fee. I asked for a supervisor and was put on hold for 1 hour and 15 minutes at which time I hung up. I have never written a review before (I'm 58) but this was just such a terrible experience I felt as though I needed to pass it on.

I returned a Budget Rental Truck overnight at the Extra Space Storage with no hassle, after having…read morethe truck for three days from Manchester, NH to Baltimore, MD. I had a flat tire due to a nail in an existing patch found during my rental. Thankfully this was addressed with roadside assistance's help before I drove down. Roadside assistance was able to text me to inform me when a vendor was assigned to help me; very helpful as I am deaf. Customer service refunded me after my rental agreement closed. Overall, I recommend their services!

Price was better than competition and no issues with the car…read more Where the really shined was on the return. I left a set of headphones in the car, they did a search and someone drove them to me at the terminal. Service above and beyond...super thankful.

Absolute WORST car rental experience. Do yourself a favor and rent from somewhere else. Staff is…read moreextremely rude unprofessional and not helpful, lady with locs. Cars were filthy and smelled like marijuana smoke. I highly doubt the cars are cleaned or wipes out. I have to exchange one car because it was driving weird only to get another piece of junk car. The name serve them right "next car" go and get the next car somewhere else.

My experience here was very unpleasant.I walked into the service office and the person at the desk…read more( Brenda Weaver the Service Manager) didn't acknowledge my presence at all. I proceeded to greet her with a good morning I'm trying to get a headlight replaced in my truck.Brenda instantly became very agitated and said I don't work in the shop you're gonna have to wait for Brandon to get back !!! I then asked her if she was ok . She responded to my question with a weird grunting noise. I then waited outside the office for Mr Brandon. When Brandon arrived he greeted my like a professional and asked how could he help me . Brandon replaced my light bulb promptly and sent me on my way. Brenda Weaver should not be working for this company and needs to find another job she is very unprofessional!!!!!!!!

I frequent this UPS store because I frequent MOMs, Pure Raw, and The Joint .... All located in the…read moresame shipping center. There's almost always a line. It goes quickly. Great customer services, everyone's always so friendly. The reason for the 4 stars instead of 5 is because of the WIFI connection. If you're inside the store and need WIFI to pull up your QR code for Amazon returns then you're out of luck. Sometimes you can get a connection at the front the door (standing directly next ti the front door). Majority of the time you have to go outside of the store, stand near another store with free WiFi to get a connection. I don't understand that and it's such an inconvenience. Note to self, sharing with you guys. Screenshot your Amazon QR code at home to save the trouble.

Even though parking is limited, I'm always able to get parking because of the several 10 minute…read morespots right out front. Great service, quick and easy. I appreciate the neighborhood option.