The owner is very professional and delivers friendly service. The cars are well kept and clean…read more Not too much wait time. The are reasonable and the cars are well kept and clean.

Easy Car Rental is not located in the official airport car rental ghetto, but immediately south of…read moreBWI at Dorsey Rd. (MD 176) and Connelley Dr. -- you can't take the Airport Shuttle there, but the owner will pick you up outside of BWI. If you want to save money on renting a car in Baltimore, this is the place to do it. The rates are much cheaper and the service is excellent. My experience with Easy Car Rental was the best and I highly recommend it!

I went there for the first time and then my nails were falling off the next day and there's a…read moreelderly nail tech there and she needs to retire but I called the boss and talk to him and he said I could come back but then I was sick so I didn't go back

They help me get my car with unemployment they have great deal very professional patient and…read morefriendly love them getting second car from here did i say my car that i bought from them was my first car ever

Went to 7900 Eastern Ave Tusha Sturgill did a phenomenal job with her services in helping me rent a…read morecar. It's definitely a place i would recommend to all . Thanks Sterling Car Rental.

Another car rental company lost my reservation when I was tired and had come in late from the West…read moreCoast! National BWI was glad to help me and saved the day. They had a wide selection of vehicles of the type I wanted in the Club aisle. One issue. The next day, I had a low tire pressure warning, so I assumed there was a leak. Called National Roadside Assistance. They were helpful but by then the closest open rental facility was in the airport. Went back to National BWI, who were expecting me and handled the switch out smoothly. Took my vehicle and got another one. Another minor issue. The next vehicle's display screen kept locking up when I tried to interface to Google Maps. Each vehicle was a nearly new Mitsubishi SUV. These are not really National's fault. Hope to rent from them again on my next trip!

I rented from National Car Rental on a work trip to Baltimore. I caught the shuttle to the car…read morerental location. National was located to the left once inside the building. There was only one person in front of me, my wait time was 5 minutes. I showed my ID and provided a credit card. The checkout process took less than 10 minutes. I walked into the garage where I was met by an employee who pointed me to a mini SUV. I was very happy with the car as it had less than 3,000 miles. It still had the new car smell and drove like a dream. Drop off was easy peasy. I got in line and someone came to take the keys and check in the car very quickly. Then I hopped on the free shuttle bus which took me to the terminal.

The location of the check-in desk is inside the Radisson but I parked right out front because the…read morehotel itself is CLOSED! Signage to find the desk is not great--it's in the old hotel's gift shop--but the Budget guy was nice enough. Returning my rental was quick and easy.

This location was the worst experience. The office is dirty and small, as soon as you walk into the…read morebuilding it's unsettling. There was a whole situation with my reservation but long story short I was there for almost 2 hours because the 2 people working there had absolutely no idea what they were doing and would become rude when I would ask questions about the services they should know, I was charged TWICE for my reservation of $1600 because they couldn't work their card machine correctly. Had to deal with customer service which took forever to get a refund. The whole time I felt like I was being screwed over. I would avoid this location at all costs - it will not go smooth and you will waste time and money.

Bought 2017 Nissan Pathfinder last year 2024 for 5600 cash…read more Replaced breaks, battery, coil pack and spark plugs and had an oil change just for the car to run for 3months and sit for 10months . I will not be referring anyone to this place. And they wouldn't even look at the car to fix the problems . They wanted to charge me 600 to do the oil change and put my battery in the car they sold me. That wasn't even a week after I got it. And I haven't received a call back if they will even buy it back.

Sim was awesome, everyone was friendly and I had a clean and beautiful vehicle to rent. Strongly…read morerecommend.

I would leave 0 stars if I could do , the staff have no idea about the company policies nor do they…read morehave any manners or common sense , they repeatedly passed the blame to others and when I explained to them that they didn't know what they were talking about they just end the phone call or just argue back only stating the same point over and over again , would never use the company ever again has ruined my holiday

This location is the best ,they are professional understand the customer(mimi always give the the…read morebest service at all times.

Absolute trash service and breach of contract. My husband and I were charged for two days renting a…read morecar when we only rented the car for one day and returned the car in a timely fashion. We called headquarters but none of our money was refunded. Do not use this service.

This started a little shaky but Damian and his team corrected the issue we had with getting the…read morecargo trailer hooking up. In addition, they made sure we knew a close location to drop off the rental in the new state and called ahead to make sure we were taken car of at that location. The level of customer service I received from Damian (working from home sick) was above and beyond expectations. Thank you for taking car of us on our long move out of state. We really appreciate all that you and your team did for us.

I came in on a rainy afternoon to buy some packing paper and get information on renting one of…read morethose PODS-like boxes. I'd never rented one from U-haul, but have rented trucks and trailers from U-haul many, many times. I have rented the (real) PODS before, so I am very familiar with their service and the charges I can expect (from that company, at least). When I entered this place, I see one young guy slumped back in his chair looking at his phone. I approached and told him what I was interested in and he began to ask questions and input stuff into his computer. He wasn't listening to me and I had to repeat what I wanted several times. He also could not give me any firm numbers. This is less than stellar service. I bought my packing papers and left.