Another travel day, another airport, BWI during 4th of July weekend was bustling but thankfully…read moreeveryone seemed to be in a decent mood. One of the bathrooms I went to had doors thar went all the way to the ground and no cracks on the side, so lovely! It's always awkward making eye contact with a stranger through the bathroom door cracks. Nothing really special otherwise.

Yelp Review 2026 #190:…read more I had a layover at BWI airport. I landed at gate E and had to catch my next flight at gate B. I have Global Entry and TSA Precheck so the process was much easier and faster. However, there was no signage where to exit. I found somebody to ask and directed me to the right direction. Then, I encountered 2 separate lines: connecting flights on the left and exit on the right and I was told to go to the right which didn't make sense since I need to catch my connecting flight but CBP agent told me I need to exit and go through security again and get to terminal B. So, why the signage? It's either no signage or if they do have signage, it's wrong. I made it to security before heading to the domestic terminals. The touchless TSA Precheck was closed off so I went to regular Precheck. I told the TSA agent I had touchless Precheck and he told me "next time go to touchless Precheck!" I asked him if he has seen anybody in line for touchless Precheck, no, because it's roped off meaning it's closed! He then drops my passport and boarding pass. There are moving walkways to expedite hopping from terminal E to B. However, people were blocking the walkway and not moving! If you're standing, stay on the right and let people that are walking pass on the left! It just seemed like everyone's first day on earth. The restrooms aren't the best nor the cleanest. They don't have good options for lounges so I skipped that and went to eat at two airport restaurants. They do have a nice selection of restaurants.

The primary 24/7 (toll-free) Southwest Airlines phone number to talk to a person is +1 877 818 0389…read moreor +1 877.818.0389* , which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. # A Comfortable Journey with Friendly Service Throughout Whenever I travel, I mainly look for reliability rather than luxury. I want flights to leave close to schedule, employees to be helpful, and the overall experience to be stress-free. Based on this trip, I'd say the airline accomplished exactly that. Making the reservation online took less than fifteen minutes. The website was easy to understand, and I liked that there weren't any surprises during checkout. Everything from baggage allowances to optional extras was explained clearly before payment, which made the booking process feel transparent. The evening before departure I checked in online and saved my boarding pass to my phone. The process was quick, and it meant I didn't have to spend unnecessary time at the airport the next morning. After arriving, I headed directly to the baggage drop area. Even though several flights were departing around the same time, the staff kept passengers moving efficiently. Everyone I interacted with was polite and willing to answer questions without making travelers feel like they were slowing things down. Once through security, I had enough time to grab a drink and relax before boarding. The departure gate remained well organized, and updates were announced regularly whenever boarding preparations progressed. When boarding finally started, everything happened in a calm and orderly manner. The gate agents politely reminded passengers to wait for their boarding groups, which made entering the aircraft much smoother than I've experienced on some other airlines. The cabin looked spotless when I stepped onboard. The windows were clean, the seats appeared well maintained, and there wasn't any leftover trash from previous passengers. My seat provided reasonable comfort, and I had enough room to store my backpack underneath without losing too much legroom. Not long after takeoff, the cabin crew began serving refreshments. What impressed me most was how approachable they were. Every request seemed to be handled with patience, whether someone needed extra water, assistance finding overhead space, or help understanding a connection after arrival. At one point, a passenger wasn't feeling well, and the crew responded immediately. They checked on the passenger several times, brought water, and handled the situation professionally without causing unnecessary concern among everyone else. Seeing that level of attentiveness left a positive impression. The remainder of the flight was calm. I spent some time reading, enjoyed the snack that was provided, and appreciated the frequent updates from the captain about our progress. Those announcements helped the flight feel shorter because passengers always knew what was happening. As we approached our destination, the crew prepared the cabin efficiently while still taking time to thank passengers individually as they walked through the aisle one last time. It's a simple gesture, but it made the experience feel a little more personal. After landing, we reached the gate quickly, and baggage delivery was surprisingly fast. My suitcase arrived without any damage, allowing me to leave the airport without spending much extra time waiting around. Overall, this trip reminded me that a good airline experience doesn't need to be filled with luxury amenities. Friendly employees, a clean cabin, clear communication, and dependable service can make an ordinary flight feel genuinely enjoyable. I'd be perfectly happy choosing this airline again for a future trip.

The Southwest Airlines main customer service number is (877) 818 (0389) ™ or (877) 818 (0389)…read more Representatives are available 24/7 for assistance with new bookings, flight changes, rebooking, group travel, seat upgrade or cancelations and refunds. For any other query it is recommended to call the same number (88_404_0510™), particularly within the US. Customer relations is available all time. A Premium Experience That Made the Flight Enjoyable* A Thoughtfully Planned Beginning to Every Journey A premium business class experience began with a preparation process focused on creating confidence, flexibility, and convenience from the very beginning. Travelers could organize their journey through carefully arranged reservations, personalized travel choices, and clearly managed itinerary details. Every element, from preferred flight options to essential travel information, was handled with precision to create a smoother departure experience. This thoughtful approach allowed passengers to begin their trip feeling prepared, relaxed, and assured that every important detail had been considered. Beyond Waiting: A Better Way to Experience the Airport The airport became more than just a place to depart through services designed to make every moment more comfortable and efficient. Business class travelers enjoyed dedicated assistance, streamlined procedures, and premium facilities that helped simplify the entire pre-flight experience. Exclusive lounges provided a calm environment where passengers could refresh, complete work, or enjoy personal time away from the busy terminal. Every service was created to turn airport time into a valuable and enjoyable part of the journey. A Cabin Atmosphere Built Around Personal Comfort The onboard experience introduced a carefully designed space where elegance, privacy, and relaxation came together seamlessly. Spacious seating, sophisticated surroundings, and thoughtfully arranged cabin features allowed passengers to create their own ideal travel environment. Whether working during the flight, enjoying entertainment, having a relaxing meal, or resting comfortably, every aspect of the cabin supported a personalized experience. The result was a peaceful atmosphere that made long journeys feel more enjoyable and effortless. Details That Created a Superior Travel Experience Business class stood apart through the careful attention given to every part of the onboard journey. Premium dining, refreshing beverages, advanced entertainment, and exclusive amenities combined to provide a higher level of comfort throughout the flight. Professional cabin crew delivered attentive service with genuine care, ensuring passengers received personalized assistance whenever needed. Every detail, whether large or small, contributed to a refined environment where comfort and satisfaction remained the priority. A Journey Connected by Reliability and Convenience Every stage of the business class experience was designed to work together smoothly, creating a journey that felt organized and dependable. From the initial booking process and airport services to inflight comfort and arrival support, each element contributed to a seamless travel flow. Careful coordination between every service allowed passengers to focus on enjoying their journey while experiencing consistent quality and convenience throughout their trip. An Experience That Remained After Arrival Business class offered more than a premium seat; it created a complete travel experience built on comfort, confidence, and exceptional service. The combination of thoughtful planning, refined environments, personalized hospitality, and reliable support created memories that continued beyond the destination. Every carefully delivered service added value to the journey, making business class a travel experience defined by sophistication, convenience, and lasting satisfaction.

No air conditioning at terminal 6. Feels like 90 degrees. It's awful. Everyone is miserable. How…read morecan this be?

This review is not about the airport itself but about the Budget Car Rental department which is the…read moreworst car rental carrier in that state!!! They wouldn't refund my money because I didn't have my ID , WHICH PPL do make mistakes EVERYDAY! The customer service department SUCKS AND IS VERY RUDE!!! I stood in line for an hour and a half just to be told that I couldn't even change the reservation in my man's name! STRAIGHT BULL! I'm going to complain to corporate about their customer service and business practices!!!

They really revamp the airport and expand the walking terminal for more stores and booths…read more Can't say no to Mcd and a few other finger foods there. The airport is clean and definitely come early for security check in.

I have been through BWI airport several times now and I will say that I am very impressed with the…read morelayout of the airport. Back in the old days, BWI airport was very difficult to get around and if you had a short timeframe between connection flights, chances are you will not make your next flight. The airport has been through several renovations, and it is much more adaptive to get around the airport. The selection of restaurants are much better depending on which terminal your flight comes into. BWI has a beautiful ambiance and everything is easily accessible in the airport. It is a great airport and would choose to connect through BWI anytime if I go to visit family in NC.

I had just come in on the redeye, and I needed a nap. Overall, this place was a good experience…read more It is small, there is only I believe six rooms. Each room comes with a day bed, a desk to work on, an Amazon Fire TV, and even an Amazon Alexa unit. Free Wi-Fi is also available. I didn't use it, so I can't speak to the speed. The rooms are small, but good for what you get. There were plenty of outlets and USB ports to charge my gear. When I checked in, I noticed that my room didn't have a blanket. I asked the lady, and she said she wasn't sure if she had any left... She found me a blanket, and said that I was lucky that I got the last one. A sleeping area with no blankets? Also, there were two pillows in my room, but they were relatively flat. I just folded one over, and I was fine. The daybed was a bit firm for my personal taste, but I still got a good nap. If you are a Priority Pass member, you get one hour. However, your free hour is on a. Walk-in/ space available basis. You can make a reservation online, but you have to make a reservation for two hours, And the second hour is $40. I had two hours before I could pick up my rental car anyway, so it wasn't a big deal. It was worth the price for the extra hour. This is not a lounge, just a sleeping area. They do have snacks/ drinks/sundries available, but there is a charge for them. There are no showers, and there is no restroom inside, however, the restrooms are only a few steps away from the entrance. Overall, it was a good experience. I would do it again. Thank you.

Disappointed! Stopped by looking to take a break before my flight, after it was delayed twice. The…read morerepresentative at the counter emphasized that they closed at 10. The problem is that was 50 minutes later. Using the representatives calculations, I guess they close at 9.

Taxi did not show up for confirmed pick up very early on Saturday June 6th. We had to scramble to…read morestill make our flight. Company did not answer email inquiry from night before or multiple phone calls that morning. Two follow-up emails were also ignored. No wonder people pay more for Uber.

They robed me. I took their Taxi from BWI to Inner Harbor…read moreMarriott hotel. Normally a $35 to $40 ride. My ride was $35.16 The driver fumbled with his new machine to take my credit card and could not get it to print a receipt. We waited almost 8 minutes while he fumbled. No receipt. My bill came in and the charge was $351.60. Obviously a "0"was added. BWI Taxi will not answer a phone. I immediately disputed the charge and wrote a letter to explain what happened. BWI Taxi refused to return the difference. I protested again wrote another letter and still no credit. I furnished copies of their website stating normal charges t Inner Harbor at $35 to $40. The charge was listed as resolved and was dripped by my Citicard. BWI Taxi reply was we have the credit card, Its paid and will not return the difference. BWI Taxi stole my money and Citicard is useless in getting results. Too bad there are no other Taxi's you can use sat BWI its hi way robbery.BWI Taxi being the worst

Our flight from Baltimore to Chicago was on a E175 Aircraft operated by Republic Air with 56…read morepassengers on board with 4 crew and two pilots. We were in Business Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes. The only food served to us were bagged snack - not very impressive for business class.

Awful, awful experience at the AA check in counter. The lines weren't long, but apparently the…read morelimited staff available took that as a cue to slow down. 20 minutes in the priority line to check one bag with one person in front of me. That deserves one star.

San Francisco (SFO) to Baltimore (BWI) Depart : Sat, Oct 18,…read more2025 (arrive Sun, Oct 19, 2025) 9:30 pm SFO to 5:50 am BWI, Next day arrival, 5h 20m UA 2409, Boeing 737 MAX 9 operated by UNITED AIRLINES Fare: First Or Business, first class Z Baltimore (BWI) to San Francisco (SFO) Return : Fri, Oct 24, 2025 06:55 pm BWI to 09:45 pm SFO, 5h 50m UA 1035, Boeing 737 MAX 8 operated by UNITED AIRLINES Fare: First Or Business, first class P Included in fare : Checked bags, Carry-on bag, Seats, Exchange Trip total - $1,466.97 Chase Points redeemed - 73,349 pts Saved 24,449 pts with Points Boost I decided less than 10 days beforehand to join my friend on his trip to Maryland. Since I haven't taken many vacations this year, the hubby said he'd use his points to book me a first class ticket. Of course I said yes! Above is the price / point breakdown. The flight there was fine. Got offered champagne before takeoff then fed a meal. The chose the cheese plate on the way there. Got the usual warm nuts to start. Ordered a few glasses of red wine and had a seltzer water as well. I was on the redeye, so was able to take a quick nap. The flight back, the plane was a little older. Felt slightly dingier. No champagne before takeoff offered. Got the usual nuts. For my meal, I got the Tomato and burrata manicotti and got a few glasses of champagne. Also took a nap here as well. There was a sharks and a warriors game while I was on the plane. Was able to stream after buying wifi. Both flights were fine, tho I do think if you fly first you should get access to the lounge. I believe they only do it on one of their routes domestically from SFO to EWR, but if you are flying basically the same amount of time, you should also get access. Not my favorite airline, but it will do. REVIEW #3873

Three counter employees for 50 people checking in is ridiculous…read more By the time you make the line, you will be told that you're too late to check in. My agent was smug, unprofessional and plain slow and lazy. Rude tone of voice when speaking and dismissive. She begins to find me another flight the next day, and asks me where I'm going. I say "Chicago." Her reply, "Where's Chicago?" Uh, yeah. Let that sink in for a second. I didn't respond. She had to call a colleague on the phone to ask where Chicago is. These are the types of employees working for UA. How can you not know basic geography and locations of the MAJOR US airport hubs that your company uses? ZERO stars. I Uber'd all the way to Dulles after that fiasco and whizzed by the check in process there. Staff directing people where to go. No rudeness or confusion. Fast, easy, efficient. I won't fly UA ever again and especially not through BWI. Their passenger seats feel inhumane, like a caged animal in a box. Awful.

Hey y'all! Just landed in BWI, from spirit. This flight…read morewasn't the greatest. An employee at spirit customer service desk, where you check ur QR code, to get on the plane, was rude to me right before I scanned my QR code. I'm not about to walk on egg shells when I'm supposed to be getting the hospitality from customer service. Otherwise, the flight attendant helped me put my bag in a bin up top, and the flight went smooth. But passengers always MAD and hating when it's time to de-board. Some Indian lady had an attitude lol and talking about waiting her turn to get off the plane when no body has to wait, anyone can go with the flow of traffic. They need to mange the exiting style a little better. I notice this every time I exit a plane passengers are either hot or cold. I guess you can pay additional to sit in front so u can get off the plane first... but who wants to do that? lol Anyways I sent spirit feedback and complained about my in flight experience already and I'll be waiting for an email back!

I've flown Spirit Airlines and have never encountered 1 issue…read more I can't say that about most others. They're economical, run on time, and have the best staff w the biggest kind personality. I can easily pack 2-3 days in a private carrying bag. I duck and dodge those luggage fees like a Champ. If space is needed for return flight due to a little shopping, I'll ship my things home from a local post office. Under 15 bucks for hubby and I. Ain't no shame in my game. Spirit Airlines, keep doing your thing!! My family and I appreciate you !!