if i could rate this disgusting business a zero i would. let's ignore the fact that their customer…read moreservice is the absolute worst. their call center (every agent i spoke to) doesn't know anything and they all say something different. the manager refused to come out of the office at the bwi location. so we ended up at this location.. and no manager. the girl at the front desk clearly didn't want to be there and she had no idea about the policies for the company she is working for. the real problem was how much they stole from us! they charged us three times for the full week of the rental upfront. we were promised the other 2 charges would drop off or be refunded within 10 business days. only 1 charge was ever refunded! they stole $650, first charge they stole and scammed us out of. next charge was when we came to turn the rental back in, we got stuck in a shelter in north carolina because of the horrible hurricane in the end of september! we tried to extend the rental online and over the phone and ask if there was anything they could do as far as the charges because we are stuck in a shelter due to a hurricane.. a severe hurricane! something we had no control over. they said no. even though i had documented proof and they could call the director of the shelter. plus they had an error too trying to extend the rental. they then said well just get the rental back asap and explain this situation to the location and they can help you. false! when we went to the location to turn the rental in, they wouldnt help us, infact they scammed us and robbed us. we explained they still owed us a $650 charge and that was like oh well. then they hit us with thousands in charges for the extra 6 days rental because they had an error extending the rental, and while we are in a emergency shelter during a horrible hurricane with roads shut down, they acted like it was pur fault and literally made us pay $3800 for 6 days! plus they still got us for the one charge of $650. today 3 months later, without any emails, calls, letters.. they charged our card over $2000!!!!!! and they wont answer the phone. $8000 for about a 2 week rental! where does this make sense?! we had 100% damages covered with paying any extra $50 a day for complete coverage through them and the car was returned in pristine condition.. so please tell me how the heck 3 months later can they decide to charge another over $2000?! i will be contacting anyone and everyone i can. the media, bbb, the attorney general. literally anyone i can! they owe us a boatload of money and i will stop at nothing to get it all back.

Doing a tour of NYC, Philly, Baltimore and DC. I didn't expect we would need a car rental since we…read morewere travelling via Mega Bus. A taxi ride to downtown and back was gonna run about $100. Figured a car rental would be the way to go. I went to the avis/budget desk inside sears and Faizan gave me a good deal on the on the only car he had, a luxury SUV. With the rental, hotel parking fee and fuel, I came out ahead. Checking the car back in was a breeze. Weiney was polite and a pleasure to talk to.

They have been pretty good. Nice rental car, customer service, etc. However, I am an EZ Pass…read morecustomer. Use mine all the time. Suddenly, I get tolls taken out of my account info with them. I called them and asked what's going on. No one has any idea but told me I would get info within the month.Three months later-of course I'm still waiting. A little extra money being made by them, so I think. No response. Easy to take money out of someone's bank card if you are not watching!

Can I give zero? No? 1 it is…read more Where do I begin? The car was dirty when I got it. Then when I returned it I was told that because of the dog hairs on the floor mats (that came off of my shoes, not a dog) I would either have to go vacuum it out myself or I would be charged $450 for a cleaning fee. THEN once I got all that handled and the car was returned I went to go retrieve my vehicle I learned that they had gotten it towed because the woman who told me EXACTLY which spot to park in never told the land lady my car was there. So then I had to go to the impound lot and pay $430 out of my own pocket to retrieve my vehicle because this woman can't be bothered to make a phone call or leave a note stating that the vehicle belongs to a customer. Absolutely unequivocally UNACCEPTABLE!!

Rent a car here and you'll get the type of customer service everyone deserves!…read moreI live in the Canton neighborhood of Baltimore, MD. It is a pedestrian friendly community and from time to time I travel beyond the boundaries of the neighborhood where alternative transportation is needed. Sometimes my rentals are for business and other times for leisure. Thankfully, a few years ago, I discovered the Avis rental facility at 4900 Boston Street. Oh, what a discovery, not only did I find a place to rent a car, I found service beyond compare. Every time I enter the office, whether I am greeted by Mimi or other employees, the level and standard of service is the same - - - excellent. I certainly hope this office never leaves the neighborhood and if a new office is ever planned or established in another area, the values held by employees and the manager in this office will provide the exact kind of service people long for. I've seen them in operation with me and with the rare and random customers who at times do not present their best self. Most recently a gentleman was in for a rental, and while I did not capture all the details of his situation, it appeared his insurance coverage did not cover his choice. His voice was elevated and even in that moment, the response to him was calm, measured and focused. Quite honestly, I was impressed. I think I would have invited the gentleman to consider another rental company, due to his tone and mood. But such was not the case for Mimi, she carefully guided the transaction with dignity and respect. I was impressed. Every time I am there, quality of care is given to help folk get in the right car to fit the needs of their budget and their journey. I can rent cars anywhere, but this type of service is not available everywhere. It's like seeing something beautiful over an over - however this time I decided not just to see beauty in service, I'm saying something. This is an awesome office and I along with many of my neighbors in Canton, am delighted they are here.

Giving 5 due to lack of issues. They haven't had the car I've wanted twice now, but with high…read moreturnover and limited value, I'm not tripping. Each time the staff apologized and then gave a vehicle up without charge. Cheaper than BWI, will keep coming here.

Excellent Customer Service & the office staff is very professional. I needed a rental car after I…read morehad a car accident. I was able to get in my rental as soon as I dropped my car off to be repaired. The manager Queen is so sweet & great to work with. She got us in & out. The car was very clean. The process was easy & I will be renting from Izee car rental again.

the car was dirty filled with trash smell like a club hidden fees and try to keep my security…read moredeposit for never again will I rent from them they were not professional.

There was a slight hiccup in the beginning of my rental but Ray made it all better. She is AMAZING…read moreand great with dealing with customers' issues; give her a raise!!!

This is my third time visiting this location, and unfortunately, the customer service has gotten…read moreworse with each visit. I had come because of my insurance company and it's the closest one in walking distance. The front desk staff seem disorganized and overwhelmed. There is no clear line or system to determine who is next to be served. This creates unnecessary confusion and frustration for customers. The wait time is usually pretty long. They should implement a more efficient check-in process. They should also provide additional customer service training to improve the overall experience.

The service is excellent. Had an emergency when they were closed and they met me at the office…read moreafter hours.

There is significant room for improvement in customer service at this establishment. When I pulled…read moreonto the lot, I thought the place was abandoned because it felt dark. While there are few staff members, I think they would benefit significantly from additional communication and customer care training. Enhancing these skills could lead to a better experience for renters because, at this point, I would tell the world not to rent a car from this janky establishment, nor would I ever patronize them again.