I have always used Alamo or Emerald but this Avis/Budget was really close to my house. I booked a…read morecar since mine was totaled and we are waiting for the insurance company to figure themselves out. We get to the counter and because I decided in life to be responsible and only use a debit card, no credit, I have to pay 274 dollars up front to use a 74 dollar rental. I couldn't have my fiancé use his card, whom lives with me at the same address, and the man behind the counter is definitely not there to make you feel better about anything. He is basically like "f#*k you" you do it or you leave in his demeanor. I will not be using this car rental agency ever again.

if i could rate this disgusting business a zero i would. let's ignore the fact that their customer…read moreservice is the absolute worst. their call center (every agent i spoke to) doesn't know anything and they all say something different. the manager refused to come out of the office at the bwi location. so we ended up at this location.. and no manager. the girl at the front desk clearly didn't want to be there and she had no idea about the policies for the company she is working for. the real problem was how much they stole from us! they charged us three times for the full week of the rental upfront. we were promised the other 2 charges would drop off or be refunded within 10 business days. only 1 charge was ever refunded! they stole $650, first charge they stole and scammed us out of. next charge was when we came to turn the rental back in, we got stuck in a shelter in north carolina because of the horrible hurricane in the end of september! we tried to extend the rental online and over the phone and ask if there was anything they could do as far as the charges because we are stuck in a shelter due to a hurricane.. a severe hurricane! something we had no control over. they said no. even though i had documented proof and they could call the director of the shelter. plus they had an error too trying to extend the rental. they then said well just get the rental back asap and explain this situation to the location and they can help you. false! when we went to the location to turn the rental in, they wouldnt help us, infact they scammed us and robbed us. we explained they still owed us a $650 charge and that was like oh well. then they hit us with thousands in charges for the extra 6 days rental because they had an error extending the rental, and while we are in a emergency shelter during a horrible hurricane with roads shut down, they acted like it was pur fault and literally made us pay $3800 for 6 days! plus they still got us for the one charge of $650. today 3 months later, without any emails, calls, letters.. they charged our card over $2000!!!!!! and they wont answer the phone. $8000 for about a 2 week rental! where does this make sense?! we had 100% damages covered with paying any extra $50 a day for complete coverage through them and the car was returned in pristine condition.. so please tell me how the heck 3 months later can they decide to charge another over $2000?! i will be contacting anyone and everyone i can. the media, bbb, the attorney general. literally anyone i can! they owe us a boatload of money and i will stop at nothing to get it all back.

Can I give zero? No? 1 it is…read more Where do I begin? The car was dirty when I got it. Then when I returned it I was told that because of the dog hairs on the floor mats (that came off of my shoes, not a dog) I would either have to go vacuum it out myself or I would be charged $450 for a cleaning fee. THEN once I got all that handled and the car was returned I went to go retrieve my vehicle I learned that they had gotten it towed because the woman who told me EXACTLY which spot to park in never told the land lady my car was there. So then I had to go to the impound lot and pay $430 out of my own pocket to retrieve my vehicle because this woman can't be bothered to make a phone call or leave a note stating that the vehicle belongs to a customer. Absolutely unequivocally UNACCEPTABLE!!

HORRIBLE experience. NEVER have I been treated so rudely. Booked a reservation for a car through…read moreCostco, and the older Black woman working at the front desk refused to accept our card and insultingly insinuated that we had no money on it. My husband and I showed her we had the money in our joint account but she still treated us like garbage. I am not sure if this is indicative of this location or Budget as a brand, but we will be going with Enterprise from now on.

Giving 5 due to lack of issues. They haven't had the car I've wanted twice now, but with high…read moreturnover and limited value, I'm not tripping. Each time the staff apologized and then gave a vehicle up without charge. Cheaper than BWI, will keep coming here.

Amazing location to rent a car for real , clean cars and top and friendly service from the staffs.read more

Excellent Customer Service & the office staff is very professional. I needed a rental car after I…read morehad a car accident. I was able to get in my rental as soon as I dropped my car off to be repaired. The manager Queen is so sweet & great to work with. She got us in & out. The car was very clean. The process was easy & I will be renting from Izee car rental again.

the car was dirty filled with trash smell like a club hidden fees and try to keep my security…read moredeposit for never again will I rent from them they were not professional.

Slow, not prepared for customers. Late for customer pick up due to short staffing issues…read more While at store their rep Thomas said car was being cleaned which was no problem, 30 mins later, after being told car was being driven around we are still waiting additional 30 mins. Lobby is full of unsatisfied customers. They attempted to place us in a vehicle that was not comparable to our current vehicle and blamed the insurance company. The insurance company originally said the rental car would be dropped off at the repair shop. After saying a car was ready we were then notified that it had a hold/recall so now we are still waiting 1:30hr later. As a long time enterprise customer I would not recommend this location at all. Other branches have been more efficient. This has been a nightmare, sadly we are out of pick up range for the other stores and our car is being serviced.

Please review your contract carefully. Ensure you verify the correctness of the boxes checked, as…read moreerrors will not be credited back to your account. From my perspective, this reflects inadequate customer service. The manager, named Christopher, exhibited a tone in his email that was highly offensive and inaccurate. I also received a subsequent call, and I believe he may be the district manager for the site, with a backup named Jose, who appears indifferent to my concerns or overall customer experience. Although this location is very convenient, I have decided to cease patronizing it. I am willing to travel an additional fifteen minutes in the future, as I understand the importance of personal accountability.

There is significant room for improvement in customer service at this establishment. When I pulled…read moreonto the lot, I thought the place was abandoned because it felt dark. While there are few staff members, I think they would benefit significantly from additional communication and customer care training. Enhancing these skills could lead to a better experience for renters because, at this point, I would tell the world not to rent a car from this janky establishment, nor would I ever patronize them again.

in January I had my first experience with renting a car from Sterling. It was extremely easy and…read morePeggy was fantastic. She was very professional and reassuring in a stressful time. This week I had my second experience at this location and was sad to learn that Peggy was not at this location. However she came in at the end of her very long day, and finished my transaction. Again with composure, grace and professionalism. Unfortunately the manager seemed as if he did not want to wait on me, even though I had called ahead and was already in the system I was lucky she came in when she did. Peggy gives outstanding customer service.