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Enterprise Rent-A-Car

2.7 (15 reviews)
Open • 8:00 am - 6:00 pm
Updated 1 week ago

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1 month ago

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6 months ago

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2 years ago

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3 years ago

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2 years ago

They waisted my time waiting for a car to give me a very dirty car both inside and out and very bad customer service

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8 years ago

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8 years ago

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11 years ago

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8 years ago

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10 years ago

The Enterprise employees were very helpful & courteous. They even let me keep the car an extra day.

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12 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.7(12 reviews)
3.0 mi•Winston Govens

Stopped in to see about a rental because my car was involved in an accident. At the time of my…read moreinquiry the gentleman that helped me made me aware that I would still have to put the deposit down and that insurance wouldn't cover the total cost. I returned later to reserve the rental. The process was smooth and easy. Before you know it I was driving away in the rental. Over the weekend it rained and I learned one of the wiper blades didn't work. I was informed that I would have to return for an exchange. At that time they didn't have any vehicles. Before the close of day it was exchanged as well as they did the switch so that the party held liable for the accident insurance was applied to cover my rental. The employees here were very helpful and polite.

Cars are rarely available and cars they do have are old, dirty, and filled with cigarette smoke…read more The car that you rent on the app is not the car you will end up getting and even if you do reserve a car it is not guaranteed that a car will be available for you. Do not recommend renting a car here for "personal use", this location is only good for people who are in desperate need of something for insurance purposes. First experience with the location we needed to be transferred to multiple cars as the clean one we rented would not start. When they ended up transferring a car from a new location for us, it was almost unbearable how dirty and smoke filled the car was. Without exaggeration, we had friends and family members who would not get in the car because the smell was so overpowering. We had to drive on the highway with all the windows open to try to air it out. Even if Enterprise staff had time to "clean" the car to their standards, it would be impossible to get the stench of cigarette smoke out. The manager (young woman, Oct/Nov 2022) went above and beyond to make sure that we were compensated for our horrible experience, so we decided that we would try the location out again if we ever needed it. Second experience was short and even more disappointing. I made a reservation on the app 2+ weeks in advance to grab a car at noon on Friday through the weekend. I called the branch at 10am to confirm my car for noon pick up and the person who answered the phone abruptly told me that there are no cars available. I corrected her and said that I already had a reservation and she said that it "doesn't matter, we don't reserve or hold cars for reservations" "you just get any car that we have on the lot when you come in to pick it up, we can't hold cars for someone with a reservation" "we're independently operated so we can't transfer a car from another location for you". I was shocked! If I hadn't called 2 hours in advance and confirmed my reservation then I would have shown up at that location at my scheduled pick up time and they would have sent me away. The young woman on the phone then transferred me to a different enterprise location where I had to wait a solid 10 min on hold until they could help. I thought my first experience here getting a dirty smoke filled car was a fluke but now I realize that getting ANY car from this location is lucky since you just have to be there in the store waiting at the exact right time when another person drops of a car. Reservations don't matter, the car you choose on the nice app doesn't matter, you can't get ahold of the local office if there's a problem, it's all just a mess. 2/5 stars since you can get lucky and have a great experience but do not recommend based on inconsistency of car and service.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.1(8 reviews)
2.1 mi•Woodring

Avoid this location at BWI. The varying degrees of incompetence that exists among the staff at this…read morelocation makes you grateful they just deal in cars, because of they had real responsibilities people might die because of their stupidity. Go with a competitor or just Uber, because you might want to save the several brain cells you will lose trying to comprehend how someone so stupid could have have lived this long and not have been annihilated themselves.

What started as a rough day at the enterprise quickly kicked into a quality ending thanks to Cory…read more In this case the company is at fault, a two star rating for them, but when Managers step up and problem solve, a five star rating is worth the write up and shout out. We reserved a larger vehicle weeks in advance. I should have called 2 days in advance and confirmed with a location member, that I was picking up a car. That would have told a team member to get and hold my vehicle for a faster turn around. MY BAD/NOT MY BAD! (For those who say I should not have to, I remind them everything during covid is not a promise.) BUT enter Cory, we get there and check in. The vehicle is not there, but something close to it is. He offers it, but it will not do. Trunk is too small. He hops on the phone, calls around and finds a replacement. Still won't fit our needs. Wow, impasse right, nope, he calls the garage, finds a truck which will be acceptable and has them give it an oil change asap. Within the half hour, we have a perfect vehicle, during Covid era, squeaky clean freshly updated and ready to roll. The five stars is for the compassion, the drive to not fail and his ability to troubleshoot on the fly. While I am angry at Enterprise, I will go back to Cory. But next time I will call two days ahead to ensure the vehicle is there!

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NextCar

NextCar

3.2(10 reviews)
3.5 mi•Greenmount West

I rented a car here after booking a cabin in Shenandoah which required 4WD to access. NextCar…read moreseemed to have the best price and was the closest location for pickup.  Upon arrival, they needed proof of my insurance since I wasn't using theirs which wasn't something they told me I needed to provide. I've rented cars many times through other providers and have never needed that documentation on hand. It delayed me quite a bit having to dig up the doc via the Geico app so that was a little frustrating. I told the employee at the counter that I absolutely needed four wheel drive and I confirmed that the vehicle I had booked was the one I was receiving. The vehicle was different but I was assured it was still 4WD. However, once we got toward our destination, I was disappointed to find the car struggling to get up the gravel mountain roads. We were sliding and hydroplaning and it was pretty dicey at times. Definitely not the most relaxing way to start our vacation. We actually ended up having to leave a night early because there was some icy weather coming in and I didn't trust that the car would be safe enough to drive down the mountain. I let the employee know about my concerns once I returned the car but was once again assured that the car was 4WD. It was a Toyota Corolla Cross which is not inherently 4WD and the vehicle had no indication that it was 4WD on the back like cars normally do. I'm not sure if the employee was being truthful or just trying to get one over on me. It's hard to tell. Either way, I wouldn't trust NextCar for my next rental which is disappointing since I do travel quite a bit. It also seems like they have policies which could result in nickel and diming like the $100-$300 cleaning fee for something as simple as mud, which I saw posted on a sign at the counter. Yikes.

The price was great. The deal I found was the best you could find. Staff was fast and friendly. The…read morecar was clean and the tank was filled up. Next time I visit. I will use NextCar again.

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Enterprise Rent-A-Car - carrental - Updated May 2026

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