Walked in and the attendant at the front office was curt and rude. They confirmed a car for me…read moreyesterday and when I arrived there were only 2 large pickup trucks available, not what was promised yesterday at all. In addition, they were not willing to call other locations for me to resolve the issue.

Terrible customer service. It's about the customer not how you're working or feeling. Ive been…read moreusing hertz to rent when I move my things from state to state, I thought I could be different and go to enterprise and it was all around a horrible experience.

This location is the best ,they are professional understand the customer(mimi always give the the…read morebest service at all times.

Absolute trash service and breach of contract. My husband and I were charged for two days renting a…read morecar when we only rented the car for one day and returned the car in a timely fashion. We called headquarters but none of our money was refunded. Do not use this service.

These people are crazy first I booked a car and someone happened to steal it I called and reported…read moreit and they completely suspended my account like I ain't have to report it wtf then my boyfriend has a profile I recommended to him and he's new so I do understand reading is fundamental but let's be real sometimes no one sits and read allat so turn around and he had the car back on time he forgot to end the trip so they charged 91$ I had to explain the situation for them then they waived it so then books another and we didn't know the mileage was so tight so he DoorDashing and gets locked out of the car for 2 hours so not only u gotta take the food back now have bad reviews for not being able to deliver on time they compensated so we like fine moving on to the next day took it back on time ... cleaned it ... didnt smoke or anything... it's another 93$ charge we like what now mind u we had to put gas cause there gas card wasnt working then tried to do it right they said we went over our monthly plan mileage like wow just alot dealing with these people I don't recommend and we telling them we DoorDash so they don't care !‍

Last two times I tried to book, they charged me but didn't let me use the car. I then had to book…read moreagain and they charged me a second time. Since they overchadged me I couldn't extend and was then hit with a late fee. Customer service was no help. They basically robbed me.

There were some complications with our rental. Ms. Smalley handled them with great kindness and…read moreprofessionalism. Outstanding.

It's always frustrating working with this office. Staff is curt, rushed, and rarely have cars…read moreavailable when you need them. They don't take the time to contact you when you do have a reservation, once cars do become available. The hotel industry inundates this office.

Sim was awesome, everyone was friendly and I had a clean and beautiful vehicle to rent. Strongly…read morerecommend.

I would leave 0 stars if I could do , the staff have no idea about the company policies nor do they…read morehave any manners or common sense , they repeatedly passed the blame to others and when I explained to them that they didn't know what they were talking about they just end the phone call or just argue back only stating the same point over and over again , would never use the company ever again has ruined my holiday

They do not mention online but their front desk starts work at 6.30 am and they rent out the cars…read moreat night but there is no body there to give the car and you have to wait till 6.30 am

Unbelievably poor service and staffing. Took almost two hours to get a car. 20 people in line and 2…read moreclerks helping. One left and the line got longer. Once you got past the counter person a second line awaited as the guys washing the and readying the cars seems to drive car after car into the parking lot but never helped any of the crowd waiting to get a car. I swore to myself in 2016 never to rent from Budget again but this time is it. No more budget ever. Also the guy flirting with the single counter attendant was somehow expecting a better car and made the rest of of wait while they sought out the "new one" just for him.

The location of the check-in desk is inside the Radisson but I parked right out front because the…read morehotel itself is CLOSED! Signage to find the desk is not great--it's in the old hotel's gift shop--but the Budget guy was nice enough. Returning my rental was quick and easy.

This location was the worst experience. The office is dirty and small, as soon as you walk into the…read morebuilding it's unsettling. There was a whole situation with my reservation but long story short I was there for almost 2 hours because the 2 people working there had absolutely no idea what they were doing and would become rude when I would ask questions about the services they should know, I was charged TWICE for my reservation of $1600 because they couldn't work their card machine correctly. Had to deal with customer service which took forever to get a refund. The whole time I felt like I was being screwed over. I would avoid this location at all costs - it will not go smooth and you will waste time and money.

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

Prompt follow-up to review details. Driver arrived very early. He actively cared about our cat…read morecarriers and how best to place our cats, us and our bags. SUV was in excellent condition. Helped us with our bags and cats to the curb. Excellent service all around. We will be using Zulk transportation on our way back and future trips. Thank you!