They do not mention online but their front desk starts work at 6.30 am and they rent out the cars…read moreat night but there is no body there to give the car and you have to wait till 6.30 am

Unbelievably poor service and staffing. Took almost two hours to get a car. 20 people in line and 2…read moreclerks helping. One left and the line got longer. Once you got past the counter person a second line awaited as the guys washing the and readying the cars seems to drive car after car into the parking lot but never helped any of the crowd waiting to get a car. I swore to myself in 2016 never to rent from Budget again but this time is it. No more budget ever. Also the guy flirting with the single counter attendant was somehow expecting a better car and made the rest of of wait while they sought out the "new one" just for him.

Walked in and the attendant at the front office was curt and rude. They confirmed a car for me…read moreyesterday and when I arrived there were only 2 large pickup trucks available, not what was promised yesterday at all. In addition, they were not willing to call other locations for me to resolve the issue.

Terrible customer service. It's about the customer not how you're working or feeling. Ive been…read moreusing hertz to rent when I move my things from state to state, I thought I could be different and go to enterprise and it was all around a horrible experience.

This location is the best ,they are professional understand the customer(mimi always give the the…read morebest service at all times.

Absolute trash service and breach of contract. My husband and I were charged for two days renting a…read morecar when we only rented the car for one day and returned the car in a timely fashion. We called headquarters but none of our money was refunded. Do not use this service.

The location of the check-in desk is inside the Radisson but I parked right out front because the…read morehotel itself is CLOSED! Signage to find the desk is not great--it's in the old hotel's gift shop--but the Budget guy was nice enough. Returning my rental was quick and easy.

This location was the worst experience. The office is dirty and small, as soon as you walk into the…read morebuilding it's unsettling. There was a whole situation with my reservation but long story short I was there for almost 2 hours because the 2 people working there had absolutely no idea what they were doing and would become rude when I would ask questions about the services they should know, I was charged TWICE for my reservation of $1600 because they couldn't work their card machine correctly. Had to deal with customer service which took forever to get a refund. The whole time I felt like I was being screwed over. I would avoid this location at all costs - it will not go smooth and you will waste time and money.

I wouldn't recommend this location. I had an okay experience but customer service could have been…read moreway better. I came on a Wednesday last week and wasn't able to secure a vehicle which fine, maybe I made the reservation too late. But the manager didn't try to rectify it or seem bothered by it. He recommended I go to Sission street but of course I didn't have a way to get there's I was on my way to work and he just didn't seem to care/came off insincere. Which again, maybe you don't but in customer service I think he could have tried more. Especially at their prices! You don't let it be known that you don't really care that much. Then I came this week and did get the car, but I got it on a quarter tank and apparently the policy is to receive it on a half tank. So I had to pay to fill it up which again, fine, but the manager just didn't seem concerned about retaining a future customer. This is one of the only locations that opens at 7:30 and they are right next to the 95 South & North exits so that's a huge plus. They do have after hour drop offs. But they don't have a huge selection of cars so keep that in mind. I had to wait almost 15 mins and I got there right as they opened as he was talking on the phone with another customer but I always thought that you prioritize the customer that is in front of you. The car was somewhat clean but a little dirty, had some old stains on the steering wheel and in general. They also aren't responsive to the phone either unless you call them right as they opened. Overall I wouldn't recommend unless you need the hours or that location like I did.

We reserved a Mustang convertible thru Priceline about a week before our trip to Baltimore and as…read morewe were in the plane about to take off from Chicago, we got a phone call from this agency that the car was not available and we could have an SUV. If that wasn't satisfactory, I could rent a convertible at the airport from Enterprise. I told the person that it was there job to provide the car and if they wanted us to pick it up at the airport, that would be fine. They said they couldn't do that. I asked to speak with the supervisor who "had stepped out." I was placed on hold and had to turn my phone off. When I arrived in Baltimore, I called the agency twice and no one ever answered. We rented from Alamo at a higher rate. I'm no longer a fan of Enterprise.

These people are crazy first I booked a car and someone happened to steal it I called and reported…read moreit and they completely suspended my account like I ain't have to report it wtf then my boyfriend has a profile I recommended to him and he's new so I do understand reading is fundamental but let's be real sometimes no one sits and read allat so turn around and he had the car back on time he forgot to end the trip so they charged 91$ I had to explain the situation for them then they waived it so then books another and we didn't know the mileage was so tight so he DoorDashing and gets locked out of the car for 2 hours so not only u gotta take the food back now have bad reviews for not being able to deliver on time they compensated so we like fine moving on to the next day took it back on time ... cleaned it ... didnt smoke or anything... it's another 93$ charge we like what now mind u we had to put gas cause there gas card wasnt working then tried to do it right they said we went over our monthly plan mileage like wow just alot dealing with these people I don't recommend and we telling them we DoorDash so they don't care !‍

Last two times I tried to book, they charged me but didn't let me use the car. I then had to book…read moreagain and they charged me a second time. Since they overchadged me I couldn't extend and was then hit with a late fee. Customer service was no help. They basically robbed me.

My sales team at Elliott City Maryland were amazing!! Sam, Victor, Rasheed and Roslyn were great…read more They ensured I understood everything and made the car buying process easy! I loved my experience.

Hello, I have been an Enterprise customer for many years,…read moreand in 2025 I rented vehicles for up to six months at a time due to frequent work travel. Most recently, I rented a vehicle on January 6, 2026, and returned it on January 11, 2026. After returning the car, I realized I had left personal items inside. I contacted customer service on January 12, 2026 to report the lost items and was instructed to submit an online claim, which I completed the same day. Since then, I have not received any communication by email or phone. Over the following days, I called multiple times for an update. Each time, I was told there was no status available on my case. I called again the next day and received the same response. I then requested that my case be escalated, and I was told a manager would contact me. However, I have still not heard from anyone. I have continued calling daily with no progress or follow‑up. This ongoing lack of communication is extremely frustrating and concerning. I am requesting an immediate update on the status of my claim, confirmation that it has been properly escalated, and information on the next steps to locate or recover my personal items. Thank you for your prompt attention to this matter.