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    Zipcar

    1.4 (52 reviews)
    Open 9:00 am - 5:00 pm

    Services - Zipcar

    Car share services

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    I have been a Zipcar member for a very long time and have had a great experience with the company and the people involved with my rentals. This experience was a total negative one. The van I rented was in terrible shape, pictures attached. Both sides bashed in, front and back had many dents. The back of the van was very dirty with the carpet coming up, making it difficult move furniture in and out. It was rolled up at the door so everything had to be lifted extra to get things in. The van was located in a parking lot with a card needed to enter. The Zip card did not work. I the pressed the service button several times without a response. When I contacted your customer service, I was told to "press the button". When I responded that it was useless, I was told I needed to go another location. I could not do that since I had make arrangements with movers. I had to pay a total of $16 to get in and out. I called when I picked up the van and asked if there was an Express Pass included and I was told yes. So I used express lanes, but was unsure if the fee was paid. I was subsequently told it was not included. if I had know this I could have had my own Express Pass device with me. I am also concerned about the extra mileage charge. Again when I called with questions about this van I was told extra mileage would only apply if I had the van beyond my turn in date. This was a problem filled trip, very unlike all my other experiences with Zipcar. I am not asking for any reimbursement for the charge at your pick up location, but am concerned about the extra charges and the incorrect information when I contacted you. Mike

    Reese C.

    I've been a zipcar member for over 5 yrs and they have become complete trash!!!! one two occasions have they taken about $160 from me outside of the booking charges. on 9/25 I rented a car. trip total $71+. I see they made two other transactions on my card. one for $81 another for $89. Luckily I use a prepaid card. I needed to extent my trip and of course I am not using another card. I called zip car because I refuse to pay the late fee, and their solution was to extend my trip and charge me later. To later be hit with a cleaning fee. (How convenient) the extention should have been complementary considering they have taken a large sum of money with no explanation. I decided to just pay the extension and cleaning fee for them to take another $81 and $89. Called customer service and they hung up on me!!!

    Filth and body damage

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    6 months ago

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    8 years ago

    A perfect example of not to run a company. If you can get a hold of customer service, they are not empowered to actually serve customers.

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    Page 1 of 2

    Ask the Community - Zipcar

    Review Highlights - Zipcar

    There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late.

    Mentioned in 2 reviews

    Read more highlights

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    NextCar

    NextCar

    (10 reviews)

    Greenmount West

    I rented a car here after booking a cabin in Shenandoah which required 4WD to access. NextCar…read moreseemed to have the best price and was the closest location for pickup.  Upon arrival, they needed proof of my insurance since I wasn't using theirs which wasn't something they told me I needed to provide. I've rented cars many times through other providers and have never needed that documentation on hand. It delayed me quite a bit having to dig up the doc via the Geico app so that was a little frustrating. I told the employee at the counter that I absolutely needed four wheel drive and I confirmed that the vehicle I had booked was the one I was receiving. The vehicle was different but I was assured it was still 4WD. However, once we got toward our destination, I was disappointed to find the car struggling to get up the gravel mountain roads. We were sliding and hydroplaning and it was pretty dicey at times. Definitely not the most relaxing way to start our vacation. We actually ended up having to leave a night early because there was some icy weather coming in and I didn't trust that the car would be safe enough to drive down the mountain. I let the employee know about my concerns once I returned the car but was once again assured that the car was 4WD. It was a Toyota Corolla Cross which is not inherently 4WD and the vehicle had no indication that it was 4WD on the back like cars normally do. I'm not sure if the employee was being truthful or just trying to get one over on me. It's hard to tell. Either way, I wouldn't trust NextCar for my next rental which is disappointing since I do travel quite a bit. It also seems like they have policies which could result in nickel and diming like the $100-$300 cleaning fee for something as simple as mud, which I saw posted on a sign at the counter. Yikes.

    The price was great. The deal I found was the best you could find. Staff was fast and friendly. The…read morecar was clean and the tank was filled up. Next time I visit. I will use NextCar again.

    Zipcar - carrental - Updated May 2026

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