Staff is ALWAYS consistently Amazing The are always efficient and trustworthy. I will always use this Jiffy Lube read more

Not sure why the guy tried to charge me $20 when i asked for help with my e-bike by changing the inner tube then the guy putting my inner tube on I didn't say put my inner tube in any type of way or he can poke a hole in my inner tube then i went to the bank machine didn't support contactless payments so the guy in the office said MAKE SURE YOU TAKE CARE OF US NEXT TIME and when i returned to my e-bike my back tire was flat again the guy at the cashier must be hungry for money i will never go to this location again after there was a hole in my brand new inner tube read more

Came here for an oil change. Was the first one at the bay and was greeted by a pleasant gentleman, who opened my door for me to exit and proceeded to drive it into the bay for my service. I waited outside, since it was a nice cool morning. There was a bench to sit on as well. The interior, as with all locations, is small, but I was ready with my mask to enter when my vehicle was ready or if the weather took a nasty turn. Gentleman came to check in with me and I told him I just wanted a basic oil change, nothing more, nothing less. They will try to upsell you with a plethora of additional services that they offer. Am I mad at that? No, it's the business. Hey, I know everything about my vehicle and if I require those additional services, I'll make sure I get them. I had a coupon (who doesn't get those in the mail after a prior service?) and even after that, let me just say, the price of a basic oil change has gotten really expensive ($50 with the coupon). What happened to the $19.99 specials? All in all, a great location with great staff that I would visit again. read more

Jiffy Lube - Service bay...truck in the way of my car being seen - Oil Change Stations Near Me - Catonsville, Maryland

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I appreciate the management & staffs desire to help and have always worked with me on every service I've had done!

Dishonest! Refused to rotate tires, told me they would sevice my fuel filter and did not. Reciept said they filled my diesel exhaust fluid & they charged me but it was still emoty when i left. Was not worth arguing with those guys. I have an enterprise fleet account too. Will notify them next & will not be bringing company vehicles back. read more

This location destroyed the master cylinder of my car, and refused to take ownership of the $500+ worth of damages to my vehicle. On February 9th I went in for an oil change, then on February 24th the master cylinder of my car went out causing the brakes of the vehicle to be no longer responsive. Putting my life and countless others at risk. Prior to February 9th the brakes on my vehicle were completely fine. This was because the jiffy lube location mixed incorrect fluids in my vehicle. When I brought my car to a different mechanic he showed evidence of a different mix of liquids in the blake fluids. (Which you can clearly see different fluids in the attached photo) I filed a customer complaint and today I spoke with Nick from the catonsville jiffy lube 667-231-9648. who refused to do anything about it. He said lines such as "we would never make a mistake like this." Followed by "I have gotten dozens of complaints like this" then continue to say "I know we don't hire the brightest guys." He kept shutting me down and refusing that his location would ever do anything wrong. They have still done nothing about this. Do not go to this jiffy lube location. read more

Jiffy Lube - Oil Change Stations Near Me - Catonsville, Maryland

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Poor service and dishonest tactics to increase price Also, inappropriate tv content in waiting room read more

I will never go back to this Jiffy Lube on Frederick road. Went to get my headlight replaced and was asked to open my hood. Which I was fine doing but said that the route to change that lamp was via the tire well. He then said if you know how to do it why at you here and you should do it yourself. Needless to say I left and won't be back. Used to take all my cars here for oil changes. I will now use the one on Washington Blvd in elkridge. read more

The receptionist bad man behave is not good. Special when he knows that you have coupon from GROUPON he thinks they changing oils for free. And please don't buy GROUPON discount it is same to the original price and you have to drive so long. read more

The most phenomenal and professional service I've had at any Jiffy Lube. Great communication. Great overall customer service. Great work done on my older and needy vehicle. I got an oil change, and a few other standard repairs. Efficient. Honest. Reliable. I'll be coming back every time I need quick and affordable service done well. I'm a firm believer in this team. And I drive a foreign car so that's saying a lot read more

I recently did not receive great service nor customer service. My lug nut was damaged and I was informed that it was due to normal wear and tear. I asked why didn't you all stop, and I was informed they did. How did you stop, or did you proceed and noticed it was broke at the end and you knew you had to inform me. The rep was unprofessional and unapologetic. The rep was actually rude from the time I stepped into the establishment. This is my 1st negative review for any place of business, but I was highly unsatisfied with my visit. That will be my last time at any jiffy lube establishment. read more

I went in for an oil change and they told me I had to get my brake pads changed, that mine were completely gone and I was running metal on metal and it was unsafe. I declined and took my car to my regular shop where they checked and assured me my brake pads were fine. I could tell they were trying to rip me off at this jiffy lube and I am glad I went with my gut feeling. read more

DO NOT GO HERE!!! I went to this location for an oil change. My car was running fine before arriving. I paid $35 (using a coupon and ignoring the ridiculous additional suggestions they recommended at insane prices). When I left my car was making all sorts of sounds. I came home and checked my oil to discover that my oil was never changed. I should've read their reviews before going to this location to realize that they have a record of taking advantage of women and elderly. I tried calling and spoke with Nick who claimed to be the manager. His explanation is that I probably just don't get my car serviced regularly (which is not true) and it's normal for oil to be this color after an oil change. Nick's unprofessionalism was just pour salt on the wound to describe my overall experience. Absolutely ridiculous. read more

Jiffy Lube - Not sure what they charged me for because this does not look like an "oil change" - Oil Change Stations Near Me - Catonsville, Maryland

I brought this new car to me that I had recently acquired for the second time for an oil change and a tire rotation. The first time was for TPMS wheel installation (I wish I had paid more attention when that was done). Right after this was done I drove home and took a look at the engine bay and the tires just to make sure which wheel was where and about the overall work, just to find that the underside of the car was all bent from improperly lifting the car. I immediately drove back to the place, where I was told the following morning the manager was going to contact me. Such manager indeed contacted me to ask me that I bring my car back to the shop so they could rest and see if the lift they used did the damage, I immediately brought the car over to the place. Once here I found a so called owner who from the very beginning was very unapologetic and very rude and dismissive, and even racist given the fact that I am of Latino origin and English is not my native language. I was always very cordial and respectful since I just wanted to have a just treatment given the damage to my car. They did not want to try to lift the car completely but by just placing the car in their bay you can clearly see that the damaged places line up exactly with the lift they use. Even after all that the owner just denied any responsibility and told me that he was done with me. While this is happening, I guess as a way to intimidate me, several if not all of the workers there just lined up behind the owner and tried to bully me out of there. The manager told me to get out of the way because he was going to move my car out and told me to get out of there. I'm a short, 160lb Latino guy, so feeling threatened by at least 6 people surrounding me I had no choice but to leave. I would not be saying this if I were not certain this happened here, I love my car and I take great care of it. It is amazing what they can get away with. read more

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I waited too long to get an oil change and was in desperate need of one. I looked online and this was the closest one to me at the time. I have been to Jiffy Lube before, but never have I experienced customer service like i did yesterday. When I pulled up the gentleman asked me what service i needed. When i got out of the car he opened the door for me. I had an seat. I waited until my vehicle type was called and provided them with my information. The man made sure i knew what type of oil I need and why. I was able to able to use a coupon. After the discussion with the gentleman, i was done in about 15 minutes. When i left another gentleman walked me to my car and open my door for me. Everyone had smiles on their faces and you could tell they cared about what they were doing. read more

I have been overcharged and cheated before, but Pepboys in Catonsville takes the cake. My personal friend/mechanic was out of the country and I needed a mechanic. When my friend came back he told me what I needed was $215.00 at his station. I was CHARGED OVER $900.00. They are thieves!!! Do not go to Pepboys!!! You will regret it!!!! read more

This Jiffy Lube location is awesome. Everyone that works here is super polite; I never even have to open the door of my car or the lobby! The service is fast, and no one tries to scam me into any services. On the contrary, they are super honest and let me know what I could do cheaper on my own with the right know how. The lobby is clean with free coffee, and I never mind waiting a little if they're busy. There's always coupons online, so check before you come! read more

Did you know that they can change your brake pads now?? So that's oil changes in minutes, tire rotations, and now brake pads! They now offer so many services for your car. Wednesday's are ladies day and you get discounts for your oil change and other services like 4% and that's good! I really enjoy going there to have my car, Smurfette, serviced because the staff is so attentive and efficient. I have to specifically highlight Alex since he is amazing!! All of the guys are helpful and quick to get things done and they always vacuum the floors! I even stop by whenever my tires are low and they fill my tires without hesitation! Check this place out for all your car needs! read more

I advise AGAINST visiting the Jiffy Lube located in Catonsville, MD. During my recent visit for an oil change, they claimed that my car needed a new serpentine belt. I eventually agreed to have the belt changed, but shortly after leaving the Jiffy Lube, I started hearing a ringing noise coming from my engine compartment whenever my car was idle. Additionally, there was an even louder screeching sound every time I turned the steering wheel. Upon inspecting my vehicle, I found out that one of the tools used during the serpentine belt replacement was left inside the engine compartment. When I returned to Jiffy Lube with my car, they refused to fix the problem and even demanded extra payment. I then took my car to another mechanic for an inspection, and was informed that the part Jiffy Lube was going to replace and charge me over $270 for was not even the correct part. My vehicle did not have these issues prior to being serviced at Jiffy Lube. read more

The people who greeted me and my family when we came for 2 cars oil change and rotation was all outstanding . They all were so nice and super helpful , the man who checked us out was super Knowledgable. He made us comfortable getting our vehicles serviced there ! They got us in and out on 2 cars really quickly ! read more

I went to Jiffy Lube in Catonsville on Frederick road about 3 weeks ago. They told me I needed to get my brakes fixed because my brake pads were down to nothing. I decided not to pay their outrageous price for that and took my car to my mechanic. He called to inform me that Jiffy Lube lied to me and my brakes are fine. So I wasted my time dropping off my car to them because nothing needed to be done. I will never go back there. read more

This is a great jiffy lube. Where I'm from the jiffy lubes aren't too great but around this area they are wonderful. Fast service great price and friendly workers. I got my breaks done here and I was in and out within 20 minutes. I feel that the people who work here and honest and didn't try and sell me things I didn't need. read more

The service manager Kenneth was very accommodating with an error with my groupon and also provided me additional discounts since I needed more work than expected. The mechanic was very polite and explained the recommendations in a way that I understood. I felt valued and felt the staff were wonderful. The clientele, on the other than, were less than respectful as they brought their entire family of 5 to wait in the waiting room with their bucket of chicken and sides. Others took phone calls in the small space. I know that's not necessarily jiffy lube's problem but they could encourage a more peaceful and respectful space for all in the waiting room as there were some who had to stand or wait outside due to the family occupying the seats. read more

The engine air filter didn't fit my vehicle, but was still installed, and the the air intake box wasn't closed properly.

They were so nice here! Held the doors for us and made us feel so welcome! We thought we needed an oil change but turned out not to need it but they were so kind i just had to leave a review read more

Kenneth is THE BEST! Great customer service and always makes sure the time flies while I get my oil changed and tires rotated (get the groupon!). It usually only takes 20 minutes max anyways. Give him and Nick (the very polite gentleman who took my car from me into the service bay) a raise! Both opened my door for me and made me feel very well taken care of. My friends/family and I don't go to any other Jiffy Lube. read more

Groupon customer but I would definitely return other wise. Great customer service thanks to Kenneth. I got the signature oil change deal, it included tire rotation and floor vacuum cleaning. read more

Grandad taught me that regular oil changes were the key to vehicle longevity. As a result, I've visited quite a variety of Jiffy Lube locations. At least 7 within the DMV region. I like the fact that my pertinent information is accessible at any location, making auto maintenince convenient. What I have noticed is that there is absolutely a discernible range in the quality of customer service. A very odd lack of managerial consistency. As a matter of fact, after a frustrating visit to the Ashburn Virginia location, I swore to never return to any JL again. Unfortunately, the dreaded oil light came on so I was compelled to temporarily suspend my protest. Very happy I did because the resultant experience was my best by far Customer service is king here! This particular staff of guys are super responsive and efficient. I even learned a few useful things about my specific make and model that years of visiting dealer service had failed to do. Definitely my go-to oil change spot from now on. read more

Unfortunately my car was damaged the last time I got an oil change here. I won't be back.

Are you serious! I bought a groupon for an oil change and tire rotation. When it was time to pay they took the groupon and charged me the difference to the full price. What a joke. I got loud they brought in the manager and finally said give the customer the difference back. This places used the groupon just to drum up business. Do use this one or the the one on Wilkins. Rip Off. read more

The customer service that I receive every time I come into Jiffy Lube is exceptional. I don't even put my car in park and someone comes up to me asking how may they help me. And then asks am I on my way to work so for anyone that is on their way to work come here they will get you in and out and not only if your on your way to work but even on your day off. The men here are very respectful from opening doors to communicating with you all while waiting. (And there's FREE coffee) The store manager is very professional, and helpful (oh and FINE) for us woman who doesn't know a whole lot about cars. They don't pressure you to buy unnecessary things for your car however, he'll tell you what you really need so you can get your car back healthy because our cars are like bodies and they need tender loving care. We also need to take care of our car as if it was our health. I live paycheck to paycheck but it's worth keeping your car healthy. So start your healthy car journey with Jiffy Lube in Frederick Avenue. I have no complaints at all you'll be satisfied each and every time! Tell them I sent you lol. read more

Across the street from my house always gets extra bonus points. But the guys here are always professional, fast, and honest. This is whether I bought Groupon or not!! read more

First off I'm use to staying in my car for oil change but they vacuum car so ok. Someone that pulled in after me was done BEFORE me even though I expressed that I was headed to work. They recommended wipers which I purchased because I knew I needed them. I drive a lot as travel nurse and get changes and filters done frequently..... they go per script and try to sale me those too. I decline. I am aware that I need a new battery but now all of a sudden my car won't stay started??? How about you stick to oil changes. Not only will my car not stay started but once you convince/force me to purchase battery you don't even have one in stock. The clock is ticking and I still have to go to work. No I WOULD NOT VISIT THIS LOCATION AGAIN. I've always used Jiffy Lube or Vavoline ..... I'll go back to the latter. read more

The service and professionalism here is outstanding, always a quick experience and they do a great job! Everyone is so friendly and willing to help out as much as possible, 10/10 recommend. read more

I went in yesterday for an oil change and the staff were very courteous. Since moving to Baltimore I have not had my car serviced, and overall the staff were very kind (until something goes wrong). Apparently synthetic oil is approximately 93 dollars plus tax, and since I had an appointment at the dealership to have my air-conditioning fixed the following day, decided to leave. The manager and I spoke about this (or I assume he was the manager as he was working the front office) and he told me I could probably get the oil changed for less at the dealership. The gentlemen performing the maintenance had already pulled my car into the shop, but of course I had decided to go elsewhere. While driving back to Baltimore my car starts smoking, and after popping the hood I find that there is oil everywhere and the oil cap is just lying there. This resulted in my car being towed to the dealership. I attempted to call the Jiffy Lube but they have told me that I did not stop there to get my oil changed and suggesting I go somewhere else would have been "unprofessional". There is a thing called Google maps and you can put a man on the ground to actually get a street view of the business.... so yes this was the correct jiffy lube. read more

This used to be a great place. The owner was right there in the trenches with his crew. They appear to have changed management lately, and last time I was there, I made sure my antifreeze was topped off before I left the house, because the company now charges for that service. Nevertheless, not only did they "top off" the antifreeze without my permission, but they charged me for a service they didn't even perform. Sad excuse for business ethics. Not recommended. read more

Came here because they honored the Groupon I purchased. The guys were very courteous. They weren't crowded when we came in but soon people starting pouring in. The men in the back worked hard to get everyone out although I was not planning on spending any money (since I brought the Groupon) I walked out spending $145 I needed a new battery and air filter. That sucked but glad I got it done. The wait time wasn't bad.. and after everyone's car was finished one of the gentlemen personally opened the door and walked each customer to their cars.(lol he even opened the doors and had the heat on)!!! I will be back they guys here really exceeded my expectations!! read more

Needed an oil change and got a groupon for the service. They open early (7:30) and I popped in before work. Complete in about 30 minutes. Alex was great, my air filters were pretty bad (hadn't had them changed in a while and he brought them out to me) and got those changed as well. Great experience from start to finish (always a plus when your interior gets vacummed and windows washed too) I will be sure to return due to the high quality service and convenience! Made it to work on time and another errand scratched off the to-do list. read more

Frederick Rd is my go-to location now that my car is out of warranty. The guys are very courteous. They open car doors and the store door for the ladies. I don't feel like they are trying to get me for my money with unnecessary services. I got an oil change on Friday but then my oil pressure light came on starting on Sunday while out of town. I called Tuesday morning and Paul told me to come in. When I got there, the gentleman told me "we have been waiting for you." Within minutes, I was told the problem and within an hour I was fixed and on my way back home. read more

I've never been to Jiffy Lube before but I hope they all strive to be as awesome as the one on Fredrick Road. The service was fantastic. Everyone was super nice and very knowledgeable. The guy at the front desk was great...I wish I had asked his name though. The wait was only about 15-20 minutes and they explained everything they were checking and changing in my car. I will definitely be going back to this location for my future car needs. read more