Radiator flush = 6k blown motor "We can't diagnose the problem" Don't fall for what they are selling or you could end up paying big read more

I am referring to the Firestone on Richmond highway in Alexandria VA: They were easy to deal with, and it worked out great. I needed freon for my car's AC system BADLY. I was able to set an appointment for the next morning and drop it off and was done by the afternoon. The AC worked just fine! They were pleasant to deal with read more

This has been the most frustrating, time-consuming, and costly service experience I've ever had, and I highly advise anyone considering Firestone for brake work to look elsewhere. It all began when I brought my car in for squealing brakes. After nine visits, countless hours lost, and an astonishing lack of professionalism, the issue was finally resolved, but at a tremendous cost to me, both in time and frustration. *Initial Brake Job Gone Wrong* The initial problem involved a grinding noise coming from my rear brakes. Over the course of the first six visits (yes, six), the staff repeatedly failed to resolve the issue. It wasn't until they completely redid the rear drum brakes that the problem was finally fixed. But by then, I had wasted numerous hours going back and forth, dealing with the same problem over and over again. *Unnecessary Repairs and Poor Communication* What makes this even worse is that it's possible the rear drum brakes weren't even the real issue. The original grinding problem seemed to have been resolved after resurfacing the front rotors during the third visit, raising serious questions about whether the rear brake work was needed at all. This just adds to my frustration and makes me feel like I was charged for work that wasn't necessary. In addition to the poor repair work, the communication throughout this entire process was abysmal. I was initially asked to bring printed copies of my Uber and Lyft receipts (which totaled $120+) to the store manager, Eddie. After wasting my time pulling up, printing, and bringing in those receipts, I was told they actually needed to be emailed instead. This level of disorganization is unacceptable, and it caused me even more unnecessary effort. *Front Brake Issues After Resurfacing* Just when I thought the nightmare was over, another problem cropped up. After Firestone resurfaced my front brakes as part of their attempts to fix the rear, my front brakes began making a low-pitched, pulsing grinding noise when braking from low speeds. I could feel the vibration through the brake pedal, and it's louder than the original issue with the rear brakes. Given that Firestone also replaced these front brakes last year, I can't help but feel this issue is the result of the subpar workmanship that seems to be a recurring theme here. *Unprofessional Staff and Long Waits* The staff at this location exhibited a shocking lack of professionalism. On more than one occasion, when I came to pick up my car, I was left waiting in the lobby because no one was at the counter. During my seventh or eighth visit, I had to interrupt the technicians to ask them to find Eddie, the manager. There was simply no concern for customer service or even basic courtesy. The store manager had the nerve to say that he "didn't want his store to take the hit." With all due respect, I don't care about your store's bottom line-I care about the hit I took in lost time, transportation expenses, and hours of frustration. *A History of Poor Service* Last year, when I brought my car in for front brake repairs, they over-torqued the rotors, causing pulsing when braking. After fighting with me and insisting nothing was wrong, they finally admitted fault after a manager drove the car and noticed the issue. They replaced the rotors for a second time. Despite this, I made the mistake of giving Firestone another chance, thinking this time would be different. I deeply regret that decision. *Final Resolution After 9 Visits* After nine visits and considerable stress, Firestone, through the intervention of an area manager, was able to finally get my car in proper working order. Not only were their repairs faulty, but their customer service was appalling, their staff was rude and dismissive, and their management seemed more concerned with avoiding internal penalties than actually resolving customer issues. I was able to get the brake job refunded and my Uber receipts covered, I do appreciate this. But the lost time, missing work, and frustration cannot be compensated for. read more

STAY AWAY. These people are liars looking to steal your money and your time. They make simple tire service impossible. Incompetent management and simpleton workers can't follow a schedule- you will wait hours for a tire. After waiting four hours for one tire I left. This place is trash. read more

I took my car here for an oil change and for them to see why the check engine light was on. They said the check engine light was due to a bad gas cap fit and replaced the gas cap. The light came back on shortly thereafter, so I think they just reset it. The next oil change, they did not even check the light even though I asked. And they did not reset the oil change light either, although that is easy enough to do. I come to find out the light is due to a serious issue with my car completely unrelated to a gas cap. Which is why the gas cap did not fix it. I have had a rough idle, worse performance, and worst gas mileage this whole time, and may have damaged my engine. All because they did not competently read the check engine light! read more

I have a problem rim and often a slow leak, and these guys are unfailingly helpful and informative - and usually really fast! I always go to them when I have a leak or a flat tire. read more

Brought my performance car in to swap on my all-season tires for the winter. After putting the tires on the tech took my car on a joy-ride with multiple full throttle accelerations from 0mph- 93mph and 0-96mph on a cold engine with cold oil causing unknown engine wear/damage due to reduced lubrication. Breach of trust. Debating next steps read more

They do good work and are straightforward. It always takes a while but they are reliable. We feel they give good value for the money.

Mal servicio el mecanico me insulto feo y casi me pega fireston porfabor tomen carta en el asunto y tienen que corrern a ese mecanico que es una mierda mal servico por parte de el Edi fue quien mea estado alludando para que el carro quede vien pero el mecanico no save aser su trabajo y es una mierda read more

Firestone Complete Auto Care - Tires Near Me - Baltimore, Maryland

So have been to a lot of firestones. Gotta say this store is great. Techs are honest and will always tell ya the truth. Had bent rims @ $700 each and they called a guy to see if he could fix it instead of spending a fortune buying a new one. Again top service techs. Then had low tire pressure. They checked all before I left. When leaving an older lady pulled up saying she had low tire pressure. They jumped right in and checked her 4 tires. Never witnessed such service in the auto repair business. God bless them read more

Firestone Complete Auto Care - My bent rim - Tires Near Me - Baltimore, Maryland

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I don't know why I keep going here...actually, I do. Convenience. But I scheduled an appointment online, I showed up for said appointment, and they were closed. There was a written sign on the door that said they wouldn't open until 8am and my appointment was at 7. No one called to tell me this, no one answered my knock, and they didn't answer the phone though I saw someone inside the facility. Despite this disappointing and irritating occurrence, I STILL NEED an oil change so I attempted to reschedule. Couldn't get an appointment. I'm done here. read more

Yelp Fam! The weather outside is frightful & that means that flat tires are standard in the winter. Luckily Jeff & the Team at Firestone really helped me out. I was headed to work when I noticed our car had a flat tire, after frustratingly searching for mechanics. My fiancée gave me the number for Firestone, I spoke with Jeff, who was super helpful and knowledgeable. After a brief conversation about my issue we agreed that We should have the car towed to access the repair. In a flash our tow truck arrived, I met up with Jeff at Firestone. He logged my information and assured me he would take care of me. He had a mechanic assess the tire and gave me estimates for the repair. Even in this crazy time jeff was able to help and provided great customer service. The Firestone was clean, everyone had masks, hand sanitizer was available & the bathroom was clean as well. While I waited I chatted with jeff and by the time we finished our vehicle was almost done. Overall what could of been a very stressful situation was sorted out with tact and efficiency. I would recommend Firestone Complete Car for any tire repairs, they were very professional. Big shout out to Jeff! read more

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Rob & Ashley are the best. I had a big metal thing in my tire and made to this location just before it went completely flat. Rod and Ashley were very friendly and professional. Their team had me in and out! Thank you guys! read more

I live within a mile of this location so it's suuuper convenient to come here... until it's not. I called on Wednesday to see if they had the tire I needed for a one-tire replacement, they said yes and quoted ~$250 for one tire. Super high price considering the tire itself is $150 but, whatever, convenient. I dropped in the next day at 9am to get it replaced and they said it would take all day, that I could pick up at 5pm. I asked if I could make an appointment and avoid the long wait. They said yes, 9am Friday. I dropped it off and they said 1.5-2 hour wait. Seemed silly for having an appointment and needing ONE replacement but okay. I went to a coffee shop (that'll get exceptional reviews! Mugs around the corner!) and got caught up in work so came back at 1:20pm. When I walked up, two women were outside on their phones and didn't look up or move at all. After a few minutes waiting in an empty lobby, a man came by with a plate of lunch to say "someone will be right with you". After another 5 minutes of waiting someone came in and said they were working on it... right now, and it'll be another 15 minutes (it took another 45 minutes). The woman working was at least explanatory that an appointment "helps" and they're busy because "there's a sale right now" so... $15 measly dollars off and 4.5 hours later I'm still waiting. Also: she popped in to say the person working on it said one other tire needs to be replaced bc it's bald. Lmaoooo wish I could say "cool can you do that one, too?" but I'd rather never come here again and not risk another 4.5 hour wait. Also, I don't believe them as I get them checked at every oil change and last time they were more than fine. Helpful suggestion: be like my dealership and give a number to text for updates and questions, and also... hold your actual appointments and give realistic expectations. If I could EXPECT a 4.5 hr wait for ONE tire I would be annoyed but at least prepared for it, or choose to go to Mr. Tire instead. OH WAIT. Was able to pay and looked at my receipt, which has "road hazard protection" which I a) never asked for and b) wasn't told about. At least give me the option when it comes to up selling??? Definitely got a refund for this $26 bogus charge! Again, the woman working the desk was sweet and helpful when I asked, and she took my annoyed tone in stride. If I could review just her itd be higher as I'm sure she's told to add the hazard BS or it auto-adds. So if you do ever come here (please don't) check your receipt, make sure you don't need your car all day, and have low expectations. read more

Firestone Complete Auto Care - Check your receipt for upsells that you don't need and aren't told to you! - Tires Near Me - Baltimore, Maryland

Make an appointment for 10am, wait, your car won't even be pulled into the garage until 11:45 while you continue to wait in the seating area with no notice in between. For something as simple as a 30 minute oil change be prepared to wait 3 hours for $100+. Never again. read more

Firestone Complete Auto Care - Lovely waiting area - Tires Near Me - Baltimore, Maryland

Yup, just needed a patch on 2 tires. Mmy truck was there all day, no call back and the manager told me I need two new tires only one could be repaired but we fixed one of the two. 2 new tires w mounting and balancing was estimated to cost over $800. I took it to my mechanic and magically he fixed the tire that could not be fixed told me I do not need any new tires for a while and repaired the bad patch that Firestone did. Anyone looking for an honest shop that will always take care of you head to Linden Shell in Arbutus Firestone is a scam at this location. read more

Eddie and the crew always take good care of us. I have had multiple vehicles serviced here. Tonight I got home from work late and Rob even stayed after closing time to allow me to pick up my daughter's vehicle. read more

Made an appointment to get my oil changed. When I arrived, they told me it would take 3 hours, but I'd probably just want to pick up my car the next morning in case they close early. I said "I thought the point of an appointment was to have someone ready to do the service at that time" and the man at the desk replied apathetically, "yeah, we don't do it like that here" ??? What is an appointment then??? read more

I brought my car in with a very specific problem. They gave a written estimate of $10 to check and diagnose the problem. They then called and said they couldn't yet tell what was wrong, but suggested new brakes for $800. Then the next day I told them that will not fix the problem, so don't do it. When I went to pick up the car, they still had no Clue what was wrong and thought it might be electrical. But they had come up with over $2500 of work that they recommended. None of which related to my problem. They also billed me $120 including a "computer"'analysis even though the estimate was only $10. There were no codes reported for the computer analysis. I resisted the offer to fix things that would not have solved my problem. Now I must to take it elsewhere to a more capable repair shop. read more

Great service always shout out to chuck and sterling who always amazing .Thank you for being amazing from beginning to end .I been going to this location for a while and haven't been disappointed at all .Its nothing like having amazing service managers who able to help you though car problems .Thanks for going that extra mile by being professional friendly and fast plus very patient . read more

This place is a lifesaver. They are busy due to the location and these guys are out thru the grind but they knock out the work and they help people out. They plugged my tire from a nail and really helped me out. Will be back ! read more

Firestone Complete Auto Care - Tires Near Me - Baltimore, Maryland

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If I could give 0 stars I would. Both people working the front desk are not professional or know anything about customer service at ALL. I had my car towed after I called to see if they had my tire in stock. The gentleman working the counter told me once I arrived that I would have to leave my car because it was 4p and there was 2 cars ahead of me. Odd because they closed at 6. I left the car overnight and arrived at 10:40am the next day and my car was sitting in the same spot and a parking lot full of cars. No one called to notify me in the delay in my vehicle then told me that I would have to wait 45min to an hour to be serviced. Save yourself the hassle and GO SOMEWHERE ELSE!!! read more

Oldest daughter needed a new set of tires and alignment for her SUV before taking off for our family's vacation to the Hudson Valley area. I called around some tire shops in the downtown area where she lives. It was difficult to get an appointment that would fit her work schedule. But this Firestone came through. I was able to get an appointment by phone that worked. I was also able to get an exact cost from the young lady that helped me. My daughter and I showed up on time and was given an estimate time when the job would be done. We left the car and went on a walking tour of the Federal Hill and Inner Harbour neighborhoods. Daughter got a phone call around the estimate time quoted and we walked back. Every employee we encountered was friendly and helpful. The cost of the services and tires were competitive with other shops. My daughter paid exactly what was quoted over the phone, no surprise. My daughter will return for other automobile services. read more

Firestone Complete Auto Care - New set of four Firestone All Season tires. - Tires Near Me - Baltimore, Maryland

Lack of communication and them not testing what they fixed makes me not recommend this place to anyone. I went there once for a change in battery and liked their policy of a 5 year warranty. So I came back a second time. This time I went in to change my tires & have a windshield wiper fixed. They were quick-- the whole process took about 3 hours. When I came back I asked "Did everything go ok?" The mechanic said yes. I paid and went to my car. Tried the windshield wiper and.. it didn't work. Went back in and told them. The mechanic didn't acknowledge the lack of communication. He just said an electrician would need to check it out and that he is taking the day off tomorrow. He recommended I go to the BP down the street since I was in a hurry. I went there, they looked at the wiper and tightened one bolt. The wiper started working. I gave the BP mechanic $10. Because I got an emailed invoice, I didn't even realize that Firestone had done anything to the wiper until I got home. I had to call them to confirm that they did replace it. read more

STOLE my tire and sold me a new one. I had a flat and had my car towed here. They told me the tire sidewall was punctured (lie) and the tire couldn't be salvaged. So they sold me a mismatched tire for my challenger when all I needed was a patch. Then when I go to pick up my car and ask for the old tire they tell me they already got rid of it. What gives them the right to dispose of my old tire? They clearly scammed me into keeping my old, good condition tire and selling me a new one when all I needed was a patch. Disreputable business that should be investigated by authorities. read more

I have always had good service here but recently my headlight went out (even though I had just changed them 8 months ago at another shop!) and I took my car to firestone. They replaced the bulb on my passenger side...the next day my driver side was out! I called firestone back and asked them what could have caused this and they ended up checking my car out for (for electrical/socket issues) free of charge! I told them I would change the second bulb myself and they even threw in the bulb itself for free. The employees were all very friendly and helpful and I appreciated their honesty and willingness to check out the car quickly and free of charge! Will definitely be returning next time I need service! read more

I would probably only come back to Firestone to buy tires or wiper blades. I brought my car in to diagnose my check engine light issue. After going to Advance Auto for a free code scan, it came back that I had a thermostat issue. I found a coupon for a free code check at Firestone, but they sold me on a $99 full diagnostic test that would apparently tell them more than a simple code scan would. Nope, it came back that I had a thermostat issue and they couldn't tell me much else. I had dropped my car off the day before letting them know I would need it by 5 pm the next day. Unfortunately my car wasn't look at until very late in the afternoon so there was no time to really fix the issue. Friendly staff - but I can see how hard they try to push unnecessary sales like new batteries. read more

Brought two of my cars there within a week for nails in tires 2 times and 2 brake evaluations. The nails looked like easy repairs yet they said I need new tires. Also told me another tire was bad and it looked fine. Felt like they were selling me. Also said my car needs $1000 in brake work yet I took it to get state inspection elsewhere and the other shop said it was fine. Also said my other vehicle needed 1,000 in brake work too. read more

I've been a loyal Firestone customer for the last 3 years, and I'm sorry to say every experience was a bad one. Like many of the reviews, I stayed due to the convenient location, but the service is simply terrible. The receptionist are usually friendly, but my biggest issues are that this Firestone has no regard for my time (once I gave them 8 hrs to do an oil change with a prior appointment and they did it in the last ten minutes when I showed up and made me wait for it again) and replace parts with very low quality parts (I had to get replacements 6 months later from the dealership on 2 different occasions). I wanted to give them a chance, but my patience has finally run out. I do not recommend this place because their lack of transparency and ethics are putting customers in danger on the road. I really hope drastic changes are made soon. Regardless, I will not return as a patron, and on good conscience cannot recommend anyone to go there. read more

They will charge you over $100 to diagnose your car, just to tell you they are unable to fix it and bring it to the dealer. Huh? Seems scammy. If you can't fix it why are you charging me for it? Also will try to upsell sell you for items you don't need. If you do not know much about cars I would recommend not going here. They will take advantage of you. read more

Ordered tire's online and had the delivered to this location. My tires were scheduled to be installed Sunday Jan 15th at 8am when I arrived the location was closed. I called the next and and was given a new installation date of Tuesday the 17th at 4p. Around 12p on Tuesday I received a call stating my tires couldn't be installed due the 22" size and was told I would have to call around to find someone who could. The guy on the phone was rude and refused to give me the 800#. Stay away read more

I tried to change my tail light bulb myself, but couldn't get the actual tail light to come out of place. Came here to see if they would help. First thing they said: we don't install customer bulbs. Okay. Then let me pay for your bulb? I just need it changed, doesn't matter much if I have to pay an extra $10. Second thing: the man came out to my car and then in proper fashion condescendingly man-splained how to take the tail light out. I told him I know, I tried before coming. And the continue to explain how taking out bolts work. I'm a woman, but I'm also an engineer and can understand a bolt. Third thing: after finally letting me get a word in and explaining I did in fact take the bolts off before trying to get the light out myself, he asked if I brought my tools. I came to a auto shop, so no, I didn't haul my tools here. He then huffed away to get a socket wrench. My bad. Lastly: The guy barely tried before giving up and telling me to go somewhere else. I get it, you don't want to break my light, no problem. But dude was pretty unhelpful and unwilling to listen to a woman when I came in nothing but polite. Only giving an extra star because he did eventually try and help me. read more

Made an appointment to fix or replace a tire with a nail in it. They fixed it and didn't try to sell me a new tire. And the cost was quite reasonable. Friendly staff. Clean restroom. Five stars. read more

I dropped my car off at 10:30 AM and was told it would be ready by 1 PM. Didn't receive a phone call, so I called around 2 and told my car would be ready at 3:30. At 3:30, I arrived and was told it hadn't been looked at yet. I'm fine if it's going to take a while, just don't tell me a time and not follow through! read more

Guys... I'm telling you, this Firestone is ON IT. I'm not usually the one to take time to write reviews. But when I think a business need props - I really think it needs positive props! I called "Joe" this morning and told him my concerns & he said to come in & they would check it out. I ended up getting "Denis" & he checked all 4 of my tires and explained why my check tire lights might be on. filled them all with 3 PSI that it was missing and I was on my way! Fast, safe, and knowledgeable!!! I loved my customer service here!! read more

I called to make an appointment two days ago and asked them if they could have it done quick and they said yes. I chose them over another tire place because they specifically told me they would have it done quickly. I dropped my car off at 9am and they told me it would be done in a hour. It's 2pm and my car is still not done. I paid more for a tire just to have my car done as promised which was an hour. They finally finished my car at 3pm. 6 hours later!! And to top it off I get here to pay for my car.. they make me wait while they go through every single tire in the book with the person in front of me. Worst tire place I've ever been too. I will never go back here again. read more

Needed an oil change! Took same day appointments and finished in 40 minutes. Great conversation and excellent service

I appreciate this company for helping me out when I was in a pickle. I will be coming back here next time my car needs work!

Didn't get my tire fixed here, but had a leak in my tire looked at by one of the guys there named Wayne. He was a real stand-up guy; He dropped whatever he was doing and took at least 30 minutes to take look at my car and give me advice without charging me. He gave me a reasonable price to patch up the tire and even gave me other tire repair shops that might do a better job changing out my tire (given that I had a very specific tire/rim). He even got the air pump out to pump air back into my flat. Good customer service and honest people! read more

This is our local Firestone and where I take my car for regular maintenance. Every time I have taken my car there, the staff has been friendly, polite and informative. Great customer service, they take great care of my car and I am happy to have them close by. Thank you! read more