I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

I will not take my car anywhere else! This is the most honest and helpful car repair shop in…read moreBaltimore City. Steve is always so kind and helpful when explaining what is going on with the car and what my options are. He is very knowledgeable and responsive.

This has been my go-to spot in Baltimore for any car-related issue. These guys here are honest and…read moregood at their job. They have never tried to trick me or upsell me anything; in fact, there were times they would advise against any repairs and ask me to come back if the issue continued. It's rare to find mechanics with such a work ethic these days. Highly recommended!

There have been times a last minute issue on my car popped up and I needed a close place to check…read moreon it. The most recent one was low air pressure in one tire that I had put air in recently and figured there was something wrong with it. Gerry's Tires was able to let me walk in (I called first to make sure they could see me) and address my issue. There was a nail in the tire that they patched up. It took about half an hour and I can't thank them enough to seeing me last minute. Professional employees and a great quick service to address car issues!

I had previously left a lower review on the basis that I suspected damage from the service but in…read morehindsight, while the damage wasn't present when I bought the car it's entirely possible that Gerry's wasn't responsible and they tried to reach out to rectify the situation. I didn't end up contacting them but hey, it's a Subaru and the part was $20 so no harm no foul and no reason to ding Gerry's over an unfounded suspicion. As I said before the service was carried out in a timely manner and for a great price, and I'll absolutely be returning to them for rotations and future tire purchase and installation so based entirely on the service I've updated the review to reflect my experience with them.

High quality and trustworthy service. Well priced and easy to get service scheduled…read more They've worked on my Chevy and Subaru for maintenance like oil changes, alignments, battery replacement, timing belt replacement, brakes, and other engine repairs. Shop owner and staff take pride in their work and will give updates on progress and recommendations.

The shop is short handed and yet they squeezed in my 2019 Subaru for replacement of a tire sent…read morethem by Tire Rack. They know my car better than me: When I called a couple weeks ago to schedule a spark plug change, Kim reminded me that my Subaru had gotten its 60k service a year or so ago. (In other words, it was her polite way of suggesting new plugs were not needed.) Time and price estimates tend to be accurate. I almost hesitate to recommend Federal because it already has a cadre of devoted clients.

I went requesting and oil change, they sent me a quote with over $600 of items needing repaired,…read moremany of which had been recently worked on. All in all, they did way more work than requested and I payed over 300 for labor for services I declined. Will not be going back and would recommend being very careful when you look at or agree to their quote.

I took my car in, gave them the error code and they called me later saying the total would be…read more$1800. Included in that $1800 was $240 for them to verify the error code. They were going to charge $500 just for the part and another $200+ to install, i went to a dealership and the total for the part and installation was $540. They said the air filters (that had been replaced four days earlier) needed to be replaced, the spark plugs all needed to be replaced, and a tail light needed to be replaced. None of those things needed to be done. The one thing I can say positively is that they were not going to charge an insane amount for the battery if I had them replace that. They were however going to charge $75 for the test and replace of it. Advance Auto Parts does that free.

We have been customers of these guys for many years, they have always treated us fairly, and with…read moregreat customer service. The only shop we trust our cars with. Highly recommended.

Well... lets just say I never got my car fixed here and I'm GLAD I didn't. My exhaust pipe rusted…read moreand I had to get a new one replaced. He gave me an estimate that it was going to be $1100 if I paid cash for it. Then he had to nerve to tell my boyfriend he was going to charge him $50 for just LOOKING at the car. EXCUSE ME, but we KNOW what's wrong with our car. We wanted an estimate before we fix the car. I have never in my 25 years ever been charged for a "diagnostic fee". RIDICULOUS !!!.. listen if you want to rip customers off, you will never ever have long lasting clients, which in return you won't build your business this way. We are new to the area, hence why we jumped on the first auto body shop we saw. Well good thing I knew a friend here and she had told me to go to Ed's paint and body in hampden. Well finally, I was able to get my car fixed for $315 . This guy there told me that this place tried to rip me off by telling me I needed a new exhaust system (which I did not) . He also told me He couldn't see it being anymore than $600 even if he did replace the whole exhaust system. Well, lets just say.... GO SOMEWHERE ELSE PLEASEE AND DO NOT LET THIS GUY HUSTLE YOU FOR MONEY. Everyone needs money, needs to get fed.. I understand that, but don't kill your customers with the prices.

Radiator flush = 6k blown motor "We can't diagnose the…read moreproblem" Don't fall for what they are selling or you could end up paying big

I am referring to the Firestone on Richmond highway in Alexandria VA: They were easy to deal with,…read moreand it worked out great. I needed freon for my car's AC system BADLY. I was able to set an appointment for the next morning and drop it off and was done by the afternoon. The AC worked just fine! They were pleasant to deal with

These folks really saved us. We live in DC and were in Baltimore for a doctor's appointment for my…read moremother, who is very ill. When we were heading out of town, the coolant light came on. We stopped, refilled the coolant, and continued onward--for about two blocks, when the coolant light came on AGAIN. Looked at the coolant level and it was completely empty--we had a leak. We googled and found this place. (The Google reviews for this place, btw, are glowing. Lots of European cars out front indicate that some people who could choose otherwise rely on Harbor.) The guys here took a look at the vehicle and told us that there was a hole in the hose and we needed to replace it. Their parts shop was closed, but they told us they could either jury-rig a solution or get a part the next day. We went with the first option. They promised it would take about an hour. Meanwhile, they ushered us into the waiting room, let my mom use their private (and cleaner) bathroom, and turned on the space heater so she would be warm. They were done right when they said they would be and the car worked perfectly. The charge was incredibly modest. I'm so grateful to all the guys here for stopping work on their other projects to help a sick woman and her family get back home.

Buyer beware. Sent in a request for an estimate and never received anything. Called and left a…read morevoice mail requesting a return call and never received anything. Knocked on the door and rang bell twice in one day and no one ever answered. Called again and finally the phone was answered and the woman argued with me about the shop not being open while I was standing at the front door- no one answering!