Ive come to this locatiom for quick tire puncture issues. Today, I pulled up and immediately a servicw tech approaches kindly and assist right away. He located the puncture and informes that the tire must be replaces as they could not repair the puncture due to its location. Eventhough I did not get any other service, I can alert that Jiffy Lube is not just a oil change business its a multi service auto shop. The techs have always been kind and speedy assisting me. read more

Jiffy Lube - Auto Repair Near Me - Owings Mills, Maryland

See all

My visit was quick and easy. Shaun walked to my door asked me to pull up and opened my door for me. This is my first oil change outside of the dealership so I know my car is pretty well maintained. There wasn't a hard sell to perform any service even the one they recommended. I was in and out in 20 minutes or less. My car was pulled around front and an employee opened my door for me and wished me a good day. read more

This is the damsel in distress spot! Polite and knowledgeable techs will get you back on the road in no time! New tires, they got you, tire patch , they got you , oil change , they got you. Grateful to have them in my neighborhood. An outstanding experience each time!! read more

I was quite surprised at the current fees for certain services; $6.00 to top off anti-freeze when the oil change was $77.95? Seemed excessive...The waiting area was dirty, there was a Keurig coffee machine sitting on a small sticky counter ...very little powdered creamer, no sugar or sugar substitutes. For the current prices, the very least the franchise owner should assure a clean waiting area and adequate coffee for during the waiting period. On a positive note, the employees were very friendly and the service did not take too long. I don't think I'd patronize this particular location again, even though it's most convenient to me. read more

Great service! Indoor and outdoor waiting area. Knowledgeable techs. Explained maintenance information thoroughly. There was a really cool mural painted behind the outside waiting area which was done by a local school. Uploaded images here. read more

Jiffy Lube - Auto Repair Near Me - Owings Mills, Maryland

See all

Customer service was Top tier!! My husband and I visited Saturday April 29th early morning. Even at 7:30ish everyone was nice and friendly. Oil change was completed in a timely manner. Used my coupons without any issues!! read more

I came to Jiffy Lube for diagnostic test because I heard " grinding" in the front of my car and stated my engine light came on the night prior. I was told I could not have a diagnostic test ran on my car be because my engine light was no longer on. They proceed to tell me I needed an oil change with no oil light being on. Come to found out it was my starter failing making that " grinding" noise. They will tell you anything to get money out of you. read more

We gave them our car for a checkup because of unusual noises and were told to replace a certain part. I thought it was kind of high so I went to another mechanic for a second opinion. Found out that the parts the JillyLube was suggesting to replace was not what was causing the noise. I'm frustrated that they tried to push on me a repair that was not needed and avoided the real problem. Good thing I went for a second opinion and fixed the right problem instead of wasting money. Maybe they are good just for the oil changes. read more

Pro- it was very quick and I did not have not wait long at all for my car to be serviced. Con- they left black greasy fingerprints all of my glove compartment, dashboard, and the driver side door to my white car!!!! Unacceptable. Will not go back. read more

Jiffy Lube - Auto Repair Near Me - Owings Mills, Maryland

See all

I just finished stopping in Jiffy Lube Owings Mills (near Tollgate) on this rainy day because my light came on saying low oil. I drove up back to get the guys names who helped me. The first guy (Raheem), told me he would be right with me. He was helping a marine veteran and said he would be right with me. Side note: I got a chance to thank the veteran for his service to our country. Another team member (Chaz) came over to my vehicle and offered help. He politely requested I turnoff my vehicle and open the hood. Once he saw I had recently been there, he told me I would be topped off for no charge. After he filled my oil, he requested I turn the car on to see if the light came back on then he had me turn my vehicle off and sit to ensure the reservoir was where it needed to be. After he checked again, he gave the thumbs up. While driving away I thought about how much I appreciated both of them and their going the extra mile with a smile . I decided to drive back and get their names so I can write a Google review. Im around the corner right now typing this review because I don't want to put it off. This Jiffy Lube location is ALWAYS on point with Professionalism, Kind Service and Truth (that's saying a lot for a car place). Recently, they put my moms spare tire on her vehicle for no charge. I think this location must have a different vetting process for employees or customer service training because it's unlike any of the other locations I'm been to in my 30+ years of driving. 5 stars to this location. Please know that I'm speaking specifically about THIS LOCATION! If u don't live close this location -- it's worth it for you to drive to this location if your within 25 miles. read more

If I could give them 0 stars I would. I've been going to Jiffy Lube for the past 2 years getting oil changes. Over the last year I noticed my oil pressure light came on. Recently on 3/5/23 I went to get another oil change. I specifically told the agent that my oil light is on & ask could they check it. After my oil change they advised it's was a censor and that they didn't see a problem. I said ok i'm scheduled to go to the dealership that following Tuesday i'll get them to look at it. while at the dealership they advised me that whoever has been doing my oil changes has caused me to need a replacement oil pan because they stripped it. I contacted Jiffy Lube and there has not been any accountability. I spoke to the district manager and he wasn't very professional. I did not come to this conclusion myself, this was what dealership told me. Not to add Jiffy Lube uses red sealant and its on my oil pan and they replaced my oil pan top. Now i'm stuck with a $700 bill and its no accountability! read more

Jiffy Lube - Auto Repair Near Me - Owings Mills, Maryland

Tashawn is always so kind and provides amazing customer service. He is most certainly an asset to your team. Fast service always in and out. read more

The staff really helped me make educated decisions on how to take care of my vehicle.

Excellent customer service. Warm greeting and COVID friendly. Check out their specials. My Jeep has over 100,000 miles and wouldn't go anywhere else. You can trust JIFFY LUBE. read more

I searched yelp for a place to get my oil changed and came across this Jiffy Lube location. The customer service is exceptional. Tashawn was extremely friendly with all guest and did whatever he could to meet all guest needs. I watched him work with a family to prevent them from being stranded. Highly recommended if you are seeking excellent customer service. read more

I stopped at this Jiffy Lube in August for the first time. I was tired of making service appts elsewhere (Goodyear, Mr. Tire) and still having to wait and wait and wait for an oil change that shouldn't take that long. I was impressed at first. When I pulled up, a gentleman greeted me opened my car door for me and led me into the waiting room. I was in and out in about 30 minutes. They do have coffee, magazines and tv while you wait. The agent asked me to come up to the counter. He offered a booklet of coupons for $3 and said the money went to MD. I agreed. He then informed me my antifreeze was low. I though that was kind of odd since it was just done back in the winter months. He said to top it off was $4.49. I agreed since I was a little scared driving around low on antifreeze. Visited same site again on 11/23 because I still had those coupons to use. This time, I was pulled out into the garage and told I was low on antifreeze. I declined to top it off this time. Something didn't seem right and if I had a leak, I needed to get it fixed. Not keep putting a band aid on it. I declined all the extra stuff paid and went home. My boyfriend checked the antifreeze the next day. It was so full, it went a little up beyond the line. Really? I was low? I am not sure if this is a scam they run on everyone or just women, but it's really pathetic. I tossed those coupons out and I won't be returning to this or any other JL again. I don't deal with liars or give them my hard earned money and have reported this store to their corp office. read more

The problem is resolved, after the franchise owner called me and apologized for staff miscommunication! And handling the issue perfectly I am happy with the result and continue to support this business! read more

Jiffy Lube - One employee lemme use the discount but Bruce refuses to honor me the coupon even though on top right side got the store #10602 - Auto Repair Near Me - Owings Mills, Maryland

So apparently they had time during an oil change to change the radio station but forgot to put the stuff back in the glove compartment when they snatched my brand new filter out to recommend a new one !? read more

I'm assuming they did the job, but I've never seen a car tech push down on your engine with force. As I'm sitting in the small waiting room I look over and notice the guy working on my car is pushing on the top of my engine. It's making the whole car go up and down. Or is it just me? I step out into the shop area and they look back at me like idiots. I won't go there again like they want me to. Like when I did pull up the ignoramus was like, "nooooo". And I'm like, "yeahhhhh b service my car". So ultimately they could have helped in the deadness of my car with their stupid actions, but who knows? Maybe I should have filed a complaint! I don't recommend this location. Any ideas... read more

Talk about Jiffy! I was in and out in less than 40 minutes. They also caught something that my dealership did not. Great staff, great service, and fair prices. You can count on me returning Jiffy Lube. :) read more

My mother was in town visiting and I noticed she needed an oil change. Pulled my trusty Yelp app for a Jiffy Lube near by and waalah. Our experience was stellar! I pulled in, they got the door for me as well as for my mother - whose moving rather gingerly lately, so they had to wait a few more seconds. It was after 2PM on a Saturday and we pretty much were in & out. No additional services were needed so we didn't have to decline anything extra. They even apologized for the disgruntle lady that was upset over the length of time for her brake job. And they apologized over & over to her for the long wait. But she wasn't having it. ANYWHOOOO...again, we were in & out. The waiting area was clean and neatly stashed magazines and collegiate football was on the TV. Great customer service! This location will be on my short list. read more

The team at the Jiffy Lube has always given me excellent customer service and rates. I've come to them with high end cars and old put puts and they've done everything possible to be transparent on prices and bringing me to the vehicle to show me specifically the issue wrong with the car. The lines can be long at times but that could be a reflection of the great customer service. read more

I am very disappointed with my visit which was my last at Jiffy Lube ever. The technician advised that my front break pads were very low and in danger of getting to the point of scraping the rotars. So, 30% into my oil life I came to HONDA OWINGS MILLS SERVICE to do a Free diagnostic check. The tech came out and said, I would love to sell you breaks, but you do not need them. You actually have 60% life to your front breaks. The integrity of Jiffy Lube has disappointed me. Not sure if this word is in your companies mission, as I do not think so. The fact you are lying about services not needed is unethical. shame on you!! read more

Wow! My brother was right go to THIS Jiffy Lube! I pulled up at 8:45 am for an oil change and was out by 9:00 a.m. Upon arrival the staff was so welcoming! They told me where to park then escorted me to the waiting areas (outside benches or lobby). Complimentary coffee and water are available inside. Within a few minutes, Tashawn asked which oil I would prefer, but explained the various options. He then reviewed the other findings on my car and answered all questions. He was very knowledgeable on the products and procedures at Jiffy. The rest of the crew James, Timothy and George were also polite. I paid and went on my way! My recommendation would be to pick this Jiffy Lube! read more

Worst experience ever never had to put air in my own tires here. Was told it was self serve. Rather go to jiffy on balt nation pike. Another guy came and they put air in his tires right away in front of me never going there again. Wouldn't suggest. read more

Had to stop in bc the car's engine was knocking and when I checked my dipstick...dry as the Sahara! Needless to say I was feeling stressed but this JL was 5 minutes away from my job. Chad very nicely put my fears to rest about my engine seizing since I had made it there and I apologize that I don't know the names of the other technicians but I arrived there at about 4:20 and had an oil change, tires rotated and other diagnostics run and was on my way by 5 only $122 out of pocket. I didn't feel the pressure that I sometimes get from other JL outlets to change out everything (air filter, cabin filter, etc.) to boost their sales, they told me what I needed and let me make the decision. Despite having two other people ahead of me I was in and out within 40 minutes not even having time to fully check my email on their onsite wifi. Would definitely recommend and wish I hadn't been so frazzled so that I could thank the staff that was so efficient and nice. read more

I went in today for an oil change and was greeted at my car by a gentleman who opened my car door for me AND held the door to the shop open for me as well. The attendant who rang me up (Moe) explained that there were a few other things that they spotted while changing the oil, but didn't pressure me to purchase anything else or try to scare me into getting the work done today. I was in and out of the shop within 20 minutes AND they even vacuumed my mini-van and cleaned the windows for me!! Everyone here was super nice and it was an AMAZING experience. I'm not sure if the service is this great at all of the Jiffy Lube's, but this one just gained a customer for life!!! read more

My car was making a funny sound, so I took it in. The mechanic took a look and figured out that it was related to the steering. After learning my car was only a year old, he encouraged me to take it to the dealer, as the part was still under warranty. His exact quote, "I don't feel right taking your money when they can fix it for free." Thank you for your honesty! read more

The owner of this jiffy lube is very proactive. I had an issue with my service but he contacted me and we resolved the matter. This is a convenient location just off reiserstown rd read more

There isn't really anything special about a Jiffy Lube. I get my oil changed here. It's nice that they wash your windows and vacuum your interior with an oil change. The staff always opens the lobby door for you when you enter and leave which I think adds a little charm to the place. The lobby usually smells like stale coffee, but it's not a huge deal. I kind of feel like they try to sell you on things that you don't need, but that's part of their job, so I don't fault them for that. You can go anywhere for an oil change, but I go to Jiffy Lube because the customer service has always been great, the service is quick enough that I can get it done on my lunch break and that you can usually google a $10 off coupon for an oil change. read more

First time at this location. The service was fast and friendly. The guys there opened the door for me even to my car. Me and my carriage of course. Throughly explained what my full synthetic oil change covered. Will be coming back again ! read more

I love this place. Picture this: A cold rainy/sleety day in early March. A woman comes in for an oil change, she knew she was over due by 2000 miles. She parks in the lot, but no! A service person greets her as she opens her car door, asks her what she needs and asks her to pull into the garage. He escorts her, umbrella overhead, into the lobby where there is hot coffee and warm service. The people here treated me as if I were the only one they had had all day. Service was prompt, efficient and not pushy. The person in charge of my car notes most of the things I wanted fixed and did what he could within my price range. I will go back to JiffyLube on Reisterstown in Owings Mills. Your customer service has won me. Thank you. read more

I called to get some info on my wife's car. Spoke with Ben who was courteous, efficient and very helpful. Recommend them based on my experience and the experience of my wife who has been using them for over 5 years. read more

I just went here for a simple oil change. The place next door has a 2-2.5 hour wait on a Saturday morning, so I tried Jiffy Lube. I was in and out within 30 minutes, service was quick, the employees were friendly, and they didn't try to pressure me into getting extra work done to my car. Overall great experience for my first time at this Jiffy Lube location. read more

I stumbled across this location after leaving the emissions test location with my aunt. Impeccable customer service! Couldnt ask for more. Yes- you'll get called-in the sell-up, but only if you need it. I would leave the city to patronize this location. All of the customers who came in and left with us seemed pretty pleased as well. Thumbs up, Tashawn! read more

This is a great place to get an oil change. I have never waited more than 20 minutes. The staff is knowledgeable and friendly. I never feel like they are trying to trick me into buying services or products that I do not actually need (a HUGE deal in any car service business. And to top it off, the magazines in the waiting room are pretty current. I hate having to read a People from 1994. read more

Update*** 8/24 I was contacted by the head manager Tennison. A very nice and professional gentleman who received my review. He 1st apologized for my experience and says it was their responsibility to fix it. He explained that I should have been properly informed about the price prior to the work. It's important to him that they maintain the integrity of their facility and ensure that their customers get the best and most honest service. He wanted to make sure they honored my original quote and asked if I could come back so they could refund the difference. Now THAT'S the Jiffy Lube that I've entrusted with the care of my vehicles for years. He really made sure that this situation turned around for the good. And I really appreciate his kindness and the accountability for the mishap. Mistakes happen for sure, but I'm very appreciative for how the head manager handled the entire situation. He was completely different from the mgr yesterday. So with that being said, THANK YOU TENNISON! Thank you for your professionalism, kindness, and attention to your customer. 8/23 I've been a customer there for about 8 years. Usually the service is great and I'm satisfied when I leave. Well today they have lost a customer. I went in for brake pads. The young man I spoke with was very kind and explained that I also needed new rotors (not what I was wanted to hear of course). He quoted me $379.00. Well okay I know it needs to be done and as a long-standing customer, I know they are giving me the best price for what I need. Well time went by, I saw that my car was finished. Another gentleman (the manager) came and I noticed there was hesitation to call me up. Next thing I'm told is that I was misquoted. The rotors that I needed were more expensive and that my new total is $517. But they got it down to $465. That is still about $100 more than what I was quoted. Plus that really put me in a bind because the work was already done. The manager looked for other coupons as I asked. I actually saw a manager's discretion discount which actually would've put me around the original quoted price. The young guy even asked the manager about it (since it was their fault), who says he's trying to avoid it. I'm very disappointed. And I'm not an argumentative person. He ended up giving the price of $456. So now I'm left with $40 in my account. I'm putting that out there because that's the position their mistake put me in. No sympathy from the mgr. I felt like I had no choice and he didn't actually care. So thanks a lot. I will never come back..... read more

The best. I've moved all around baltimore (both the county and city) and always trek back to my parent's house in Owings Mills when it's time for an oil change. They never make me feel pressured or judged, they are always quick and considerate. The lobby could use some work but hey, it's a Jiffy Lube so what do you expect? read more

Awesome staff, fast service. Highly recommend this location. I will never take my car anywhere else for oil changes!!!!!!

The second I pulled up to the store I was greeted by a technician, pulled my car right in and began servicing my vehicle. Five minutes later was greeted by store manager gave him my information and specific oil to use and sat in the waiting room, which thankfully had air conditioning. Within 25 minutes my car was done and they even wiped down the windows and vacuumed out the car! Great first experience at this store, will definitely return. read more