The service here was FABULOUS. I was in and out very quickly. And there were three gentlemen that…read morehelped me Jai, Amari and Dashad! They were the nicest friendliest techs ever! Thank you for the exceptional service that you provided today!

Saturday morning, 8 degree F outside. Went for on oil change, opted to do a tire rotation. They…read morecouldnt get 3 tires off, donkey kicking my car and taking a sledge hammer to it for over 10 minutes. They damaged the tie rod and track bar doing so. Refusing to take responsibility. Because i dont have them on camera doing this they believe they wont be held accountable. DO NOT TRUST THEM WITH YOUR VEHICLE. It will cost you more than the service youre paying for.

I highly recommend Bob's Automotive Repair & Service. My check engine light kept going on and off…read morerandomly and I needed to get it figured out and fixed as soon as possible, because of course it's time for my emissions test. I stopped in there to schedule an appointment, and they asked if I could leave my car right then. That was awesome for me. They called me a couple hours later to tell me what the problem was and quoted me a price. A couple more hours and they called to tell me my car was done. That was awesome to me to stop in without an appointment and get my car fixed all in one day. They are all very nice and their pricing is very fair. I felt they were very honest and I would definitely use them again if needed. It was a very good experience working with them.

A literal scam! I came to them to find out what was wrong with my engine, although i got a…read morediagnostic from autozone and let them know they said i needed a MAF sensor, but they told me all it was, was the air filters and low oil codes popping up. Charged me $220, ok. Not even 2 full hours later of me driving around to do errands my engine light comes back on. Not only that within a week after me bringing my car to them, my car starts starting and not staying on. This happened 3 times within a span of a week. I got stuck in a garage because my car wouldn't start anymore and a guy my school sent out looked at my oil and said it was dark!! i brought my car BACK to bob's and they then charge me another $200 just to clean out a sensor but on the receipt it says they removed and replaced the sensor (lying on paperwork) and they said this was a new code to pop up. But when I brought my car to autozone before coming to Bob's, they told me the MAF sensor was the issue. Another 3 hours after driving my car from getting their service, my engine light turns back on. They have no respect for clientele and just want to ruin your car so you have to keep coming back to them. I have never been so dissatisfied in my life! Do not go here!

Came here with my bonus kid and they did an oil change and tire rotation. Apparently they don't…read moreknow how to put hubcaps back on because 2 of them fell off after we left! One of which got ran over as it happened when we were driving! Then we had to call twice to get the receipt via email, apparently they also don't know how to listen because they misspelled his very common and easy name twice for the email address. Do not waste your time here.

Was just there on Sunday 1/28/24 for oil change and tire rotation. Recommended air filter…read morereplacement which I declined and can replace myself. Drove down afterward to AutoZone to get a new one and when I popped hood I noticed cover wasn't clipped. My old air filter was never put back in! Never coming back again!

Thanks, Jesus! Mr. Al is back. I just came in for an oil change today. So, the last time I was…read morethere, it was for tires, and I ended up waiting an hour before they opened the building. The thing is, the day before, someone told me I could come in at 8:00 a.m. on Sunday because they had to reschedule my appointment due to being backed up. They don't open until 9 a.m. on Sundays, and I was waiting for about an hour because another guy told me the same thing. If Al had been there, it wouldn't have happened, or he would have given me a discount for the inconvenience. Please keep Al at this location Thank You!

I normally don't do this , but have to warn people about Mr. Tire in Nottingham by the Ihop and…read moreWeis off Belair Road Where do I begin? First of all I had an appointment at 7:30am yet the guy who did the oil change didn't even show up until 8. I also needed to have my wipers replaced and the guy behind the counter first told me that it would be $100 extra and when I told him that was ridiculous, he punched a few more buttons and then told me it would be $50, so I said to go ahead. This was at 8 and by 8:15 they tried to sell me brakes (which had just been replaced last year and the car doesn't get driven that much), so I told them no. By 9am the oil change was done and they were still waiting for the wipers to be delivered from a store 10 minutes away, I decided to give them a little more time but by 9:30, they were still saying they were waiting for the wipers, so I told them to forget it and ring me out. Between the oil change ($75) and ($25)for the oil filter it ended up soaking me for $120 total. Needless to say between the attempts to gouge me for overpriced items, unnecessary repairs and the ridiculous waste of time waiting for a 10 minute delivery, not only will I never go there again but warn others to save themselves

My experience with this team was absolutely AMAZING!! Communication well top tier & the service was…read morefast even having to get breaks & rotors all around

I've been taking my vehicle to this location for the last three years and one thing is very clear,…read morethe workmanship and quality control is horrendous. Nearly every time I bring my vehicle in, I end up having to return it because widget xyz was not installed correctly, or something was missed that should have been found during the QC. Bought 4 brand new tires, the next day was of them was flat, bad valve stem, or so they said. They ordered the wrong size tires, which cost me an extra day, then when the tires were installed, the car sat for a few hours and the bad tire was starting to lose air. Like, doesn't anyone check these things before giving the vehicle to the customer?? The front office staff is very helpful, especially Andrea, and I think that's why I kept coming back, but I'm tired now. I'm tired of having to burn leave days from work to deal with returns, or paying for tows that could have been avoided. I would rate these techs as some of the worse I've experienced at Firestone since opening an account with this company nearly 20 years ago. Your experience at this location may differ and I hope it does, but for me, I've had enough.

Erick was great to work with and a nice guy. He was helpful…read moregetting me what I wanted and everything went smooth. Thanks!

Came in for one tire, single one and that took 2 1/2 hrs to do just for that. Then for the cherry…read moreon top it had around 14oz of weights on the new tire and was making the wheel shake like crazy. Went back and she said she didn't touch anything or anything to cause that and asked to get them taken off and instead asked to balance the other tire but it would cost me of course. I ripped most of not all of them off my self and it is sitting fine now. The service it self is decent, the biggest issue that causes issues like this to occur is management failure and short staffing. 3 people including the manager were working on a ton of cars back to back to back. It seems as upper management is pushing too much around the store causing these back ups to occur which then leads to not just service failures but experience failures and people feeling as if they got scammed, well I kinda did $350 for a single tire is insane.

0 Stars. I award you no points and may God have mercy on your souls. Stopped here today to get 2…read morenew front tires and the alignment fixed. Albert, who prides himself in customer service, was great when he was collecting money... not so much when the right thing to do was give it back. Something wasn't tightened enough, so some reading was off... yada yada. Just do your job and when you screw the pooch, own it. The car's alignment went in to get fixed and came out with scoliosis. Which left me in a position where I had to hold the wheel, turned 20 degrees down to the left, to make the car go straight. This was after almost crashing not 20 seconds after I left NTB because when Inout the wheel straight for a second the tires and car went hard right, almost causing a multi car accident. When I brought the car back, having to miss work the rest of the day... Albert reacted to me talking about his staff's mistake, which put my safety and others in jeopardy... by telling me that I'm not perfect either and I make mistakes. Defensive ego for dinner anyone? King of Customer Service until it hits the old ego. Albert firmly said I cannot give you any money back. Until within 15 minutes his corporate Customer Service manager told him to give me $50 back of the $119 that I paid for the alignment, to go with 2 new tires. Not to mention the $180 I lost for work which was supposed to be from 5-7pm... due to user error in the service department. Now I sit here at 5:56pm, still waiting for the same way of thinking that got me into this problem... to try and fix the problem they made. Plenty of fish in the sea and tire shops in the Baltimore area. Avoid this one like the plague... Wheel still has to turn to the left to make the car go straight, after they spent more time "fixing it". I asked the attendant when he gave me the car keys if it was working now. His answer... better than before. Life is all about things being in alignment. This NTB location and now my car, are not.

If I could give zero stars, I would. They told me they were replacing my front and rear brakes. I…read morefound out later, they had just replaced my front brakes. Incredibly dishonest and deceitful, not to mention dangerous, since I was driving around with brakes that needed to be replaced. DO NOT DO BUSINESS WITH THIS FACILITY!

They were willing to come meet me to try to unlock my bmw wheel lock when my tire was completely…read moreflat (I could not find mine) Unfortunately they weren't able to do it at firestone but we got over to the shop and they fixed it to get us back on the road . It was so lovely to have someone super helpful (we are from out of state) 100,000 stars!!!

The service here is unbelievable in the best way. They REALLY know BMWs…read more My husband has been seeing them for a few years now as he has had his BMW since about 2018. I just purchased a 330Ci in 2021 from some friends so this is my first. I was super concerned about the level of maintenance required, etc. Marty, Dylan, and all the guys in the shop are knowledgeable, accurate, and don't do fluff. As a woman who loves cars and only drives manuals I hate going to places that patronize. These guys don't. They give it to you straight and respect everyone as car owners. I asked for clarification where needed and they were super clear on next steps. My husband does most maintenance for all of our vehicles but for the jobs he can't do at home, we come here. It's a must!