Erick was great to work with and a nice guy. He was helpful getting me what I wanted and everything went smooth. Thanks! read more

The Mercantile Road location put the wrong sized tires on my AWD vehicle which caused severe and expensive damage to my Jeep. I filed a claim through their corporation and it's been a nightmare. My vehicle has been at the dealer for over two weeks and not ONE phone call has been returned in regards to next steps, payment, etc. I am angry, frustrated. I am out of pocket several hundred dollars for a rental car and can't get one person to call me with answers. read more

Came in for one tire, single one and that took 2 1/2 hrs to do just for that. Then for the cherry on top it had around 14oz of weights on the new tire and was making the wheel shake like crazy. Went back and she said she didn't touch anything or anything to cause that and asked to get them taken off and instead asked to balance the other tire but it would cost me of course. I ripped most of not all of them off my self and it is sitting fine now. The service it self is decent, the biggest issue that causes issues like this to occur is management failure and short staffing. 3 people including the manager were working on a ton of cars back to back to back. It seems as upper management is pushing too much around the store causing these back ups to occur which then leads to not just service failures but experience failures and people feeling as if they got scammed, well I kinda did $350 for a single tire is insane. read more

What a wonderful place to go! Michael and Stefanie are just amazing. The building was so clean and organized, they took care of my tires and got me in and out so quickly while they were busy! Glad I found a place I would want to come back to again. Price was fair and I don't mind spending money as long as I get good service! read more

Mr. Tire Auto Service Centers - They are in the holiday spirit - Tires Near Me - Baltimore, Maryland

Came in to replace my tires and caught the store manager Stephanie talking crap about me. Stating things like "She think she knows what she's talking about but she don't." I'm assuming she did not realize I was in the building. Do not recommend people come here at all. After shopping around online and at my dealership, the price of the service was also not worth it. read more

Great place to go and friendly staff. Fast and friendly service, they took care of my needs and the price was as i expected. read more

Michael and the technician were great! They were super busy and still fit me in, in a timely manner. I will definitely be returning for all my tire needs, and great prices! read more

I appreciate their honesty and the quick service. I had a nail in my tire and needed to be back in the road quick and they pulled through. The location is great too because there's a McDonald's next door. read more

Two days ago, I made an appointment with Mr.Tire, White Marsh, for tires installed. I showed up for the appointment this morning and was informed the tires would be 2 or 3 days to get there. WTF read more

Had to get an alignment after a fully rebuilt front end. Drove an hour away since it was the only place that could get me in. So as I waited outside for my vehicle I see the "tech" doing my alignment left with my truck multiple times which I figured he was just making sure everything was fine He then finishes up and drives over to where I'm standing and I greet him and he completely ignores me and walked inside. So I go inside and pay, heading home and noticed my truck was still pulling to the right so I pulled over and my wheels were completely out of wack. I should of checked before I left but After paying $130, I figured it would be okay. Well nope, had to drive back and as I'm pulling up I see the "tech" and he immediately turns around and walks into a bay. So I proceed inside and tell whoever is working the counter that my alignment was not done correctly. He said "the tech stepped out so let me drive it" then drives like a total a**hole flooring it around then comes back and says "I don't see a problem" and says there's nothing he can do lol. Absolutely pathetic place. Grass is overgrown, trash everywhere. Do not recommend read more

Every time in the last probably 3 years that I have taken a vehicle to any Mr. Tire something has not gone well so I am finally writing a review after this last experience at this location. I came in with a slow leak and I was told there is a screw and a staple in my tire. I was told the staple can be repaired but the screw is too close to the side wall to repair safely. They offers to purchase me a matching tire and mount it for approximately $250. In doing my own searching I found, and purchased, the identical tire for $120. Not only that, I took it to a shop to shave the tread to match as I have an AWD vehicle. Upon inspection of the tire, this shop found that the screw was not even an inch long and while it was stuck in the tread, it never penetrated the damn tire! So the issue they said could not be repaired, did not even need a damn repair! The other shop charged me to patch the tire where the staple was and that was it. Now I own another brand new tire which isn't all bad but I also spent money that I had no need to. Other experiences at pretty much every Mr. Tire have been the same. I have had my manual transmission vehicle stalled almost every time it has been taken to one. Can't even move the care 10 ft to the bay without stalling it. I have had my car be put back on the lot without oil in the engine for an 'oil change'. I have had my staggered fitment wheels all put on one side and thus my car was pulling hard to one side. After this simple goof with the screw this time, I am done with Mr. Tire shops in general. Tires are supposed to be your thing... read more

Never go here for any type of service or repair. They will 100% rip you off, but try to make it seam like you're getting a great deal. They will never call you back. You have to follow up on your vehicle to get updates. There is zero integrity and if the same issue arises after they "repair" your vehicle and the issue still remains, they will charge you again. Worst service I've ever experienced. I've also called your customer service number. The customer service representative asked if they could call me back because they could not get a hold of anyone at the location. This was the same experience I had as a customer. Then the customer service representative never called me back. Just one disappointment after another. read more

My husband took my Infinity to Mr. Tire in the Nottingham location. When he came home he said the Joe was the best. The part we needed would not have come in until the afternoon and my husband would have to hang around all day wait for it, Joe aske on of the Tech to go and pick it up so my hubby would not have to wait all day. This isn't he kind of customer service you can't get every day. Joe your amazing. Thanks read more

Mr. Tire might be ok for tires and the employees are nice, but if you're going for any auto repair unrelated to tires, I would not recommend them. We are new to the area and took our car here out of familiarity and convenience (they are open late and on weekends). After having some work done and speaking with some other local mechanics, turns out we have been WAY overcharged by Mr. Tire and they up-sell like crazy, insisting you need new parts and repairs when you really don't. We will be avoiding Mr. Tire in the future as there are much better options in the area. read more

I had to reschedule an appointment to get my car inspected due to weather which was fine. I made the appointment for 7:30 am which is the time they suggested. I even called the day before to confirm this appointment and asked how long it usually takes which they told me a few hours. I show up at 7:30 am, no one even shows up to open the doors until 7:40. Then when I speak to him, he tells me that the inspector doesn't show up until 10 am and I need to leave my car there. I arranged my schedule so that I could get this done before noon. Why could this not have been communicated prior to this? This was an extreme waste of my time and extremely poor customer service. This entire place is unprofessional and inconsiderate of their customers. All in all, the entire system in this state of paying private companies for inspection is ridiculous and I will sign my car over to a family member and not even bother. read more

We have had tires replaced more than handful of times over the past few years ! Love the guys here, they go above and beyond. Brought our snow blower to get air in the tire and the guy from inside came out took it from my husband and fixed us right up. If your looking for dependable and great service this is your place for tires read more

Great place for oil change and car services prices are ok customer service is great, every body is friendly

Had an appointment at 12, Granted i was 13 minutes late but they had me waiting an hour and a half for a oil change, they werent busy. Manager told me my car was up next, and 2 cars later im still waiting for my car to be serviced. the employee claimed he didnt know but i saw the manager tell him. Definitely not recommend read more

This location provide excellent customer to me on 11/5/18!! David and Curtis were the best

I took my car to Mr Tire to get a tire repair and oil change at the Nottingham, MD location. Later on that night, I started hearing a sound when I press on the gas and it began shutting off when I was driving. When I had it towed to the dealership, they said that there was no oil in the car and that the oil housing was cracked. It was shutting off in order to prevent the engine from blowing. I immediately contacted Mr Tire and the assistant manager, after talking to the dealership, stated that he would reimburse me for the repairs, oil change and rental. This was a huge expense. I called the next day and was told that the district manager would call me back. After calling several times and talking to a store manager, Frank Smith, who stated that he was just "filling in" for Romero (no last name was given), hung up on me twice and refused to give me his full name, and that Joe Tomakloe, the district manager would call me back. It was been over two weeks and no response. I think that it is unacceptable that the shop would make this kind of error, which the assistant manager that I spoke to initially stated was "common," and that I would be treated so poorly. I have taken my car to Mr Tire on numerous occasions over the past year. I thought that this was a reputable shop and company. The way that they are handling this situation demonstrates a lack of integrity and shows that they have no respect for their customers and the quality of their work. Please think before taking your vehicle to this shop. read more

Friendly, professional, courteous, and responsive. I was in at 8:30 to drop off my car and it was ready by lunch. read more

I went to mr tire in December with a flat tire from a screw and was told I needed front tires as well as back.I came back to do the rear and was told I needed to get new brake pads front and back as well as an alignment.They told me to come back to do the rear for whatever reason.I decided to get a second opinion and went to Precission tune and they told me the brake pads were like new.My Lexus has only been driven for 2 years and now I don't believe that I needed any of this work or if they did it all.Crooks! Kathy Romonouskas read more

Do not go here. I was treated with disrespect the moment I walked in the door. The first rule of doing business is to respect your customer, so I guess they don't need business that badly. Don't waste your time with this place. read more

Always call and who ever answering the phone is friendly, curious, and timely. Work is completed in a timely manner especially dropping off. Service is meet and competed. Pick up easy checkout and on the road again like new! read more

They do good work they took care of a thing for me . EAD . I will return for other services. MMG

These guys were friendly and helpful. They replaced my TPS valve, fixed my AC, and replaced my tires. I was able to leave my car there and pick it up the next day. They were happy to let me leave it overnight. Called me when it was done. They've got direct TV and wifi so even waiting isn't too bad. The cost was outrageous, but isn't it always when you get your car fixed read more

Amazing customer service! Made an online request for same day service and was able to get in and out within two hours even though they were really busy. I was also able to use the coupon I found online during my wait. Coming back next week for an oil change! read more

Don't believe a time they will tell you vehicle will be ready. Dropped off at 12, was told it would 1.5-2 hours. When I called at 3, was told 5 o'clock. Picked up, will go else where. Will never go there again, their excuse was they only have 2 people, then tell me the actual time. read more

Apparently it is ok for a mechanic to mess up your means of transportation and then hold you liable for it. I went to this location for a right front knuckle replacement and to get 4 new tires as well. Seems simple doesn't it? Boy was I wrong. First Issue I had was that the part had to be ordered from a distributor that clearly doesn't know a thing about customer service. One thing I will say this location is good at is calling you to keep you updated on pretty much anything. Back to the horror story though. So the excuse I got is "Oh the guy said the part missed the truck" .......... I am a pretty forgiving guy and I was ok with the extra time needed to get the job so I oblige, keeping the positive relationship we have going. I was not satisfied with the fact that I wasn't offered any sort of discount due to the time being pushed back but as I said I was forgiving because I got my car back finally. Fast forward a little, I decide to drive to the mall and on my way back to my home TWO TIRES BLOW OUT. Two Tires that were put on by Mr. Tire. That night I go to put my spares I have on so I can get my vehicle home safely(Nothing wrong with these tires). Fast forward a little more, the pin that holds the tie rod and strut assembly together magically comes out rendering my car useless. I had to get a tow to my home and a tow to the location this horror story began at in order for them to do an "Inspection on the car". I don't know what these guys did BUT I will say my vehicle was in the same spot AND position as I left it in the parking lot. These guys told me they will not be liable because they feel someone else touched my car........FALSE, Why would I pay yall $1200+ to fix something to have another person go behind it and mess it up? Then Kevin(Rep that called me to tell me the BS about someone else touching the car), tells me the headlights aren't the same as when I brought the car in. These two statements infuriated my soul because they were both LIES. In summary DO NOT GO TO THIS PLACE BECAUSE THEY ARE NOT RESPONSIBLE BUSSINESSMEN. I've been to this shop before and had another issue where the brake caliper that was put on to replace a locked up one locked up a week or so later. I get the feeling that these guys know nothing about cars and what really sucks is I actually thought this was a reliable place where I could talk your typical "car guy" stuff with while you get your daily driver fixed. NEVER AGAIN. You have lost a customer for life on all fronts, anything that is even associated with MR.TIRE SHALL NEVER TOUCH MY CAR AGAIN. read more

Love these guys! Always been nice and helpful. I have been here a handful amount of times, they've always been caring and understanding; also priced well. read more

Came here to get my tire patched (boo nail). Dropped my tire off on Sunday so they could patch it (and I wouldn't have to wait). Came back on Monday and they mounted it and had me out door within 30 minutes. To make things even better, I used the free tire repair coupon from website and it really was free (didn't try to hit me up with any additional charges, or try to sell me anything extra). Great experience. Will definitely go back for any future tire needs! read more

The worst experience ever! If I could give them negative stars, I would. Do NOT take your car here. I made a huge mistake thinking I could save money by having minor work done by Mr. Tire. I should have taken my car to BMW to have the oil change and suspension fluid replaced. I only drove it 300 miles after they serviced my car and the car needs thousands of dollars of repairs now. I should have heeded the warning sign when it took a crew to figure out where the glove compartment was. My car has NEVER had major issues until Mr. Tire on Mercantile "fixed" it. The first time I drove the car, it drove ok. The second time, I noticed a little hesitation but figured it just needed to run a while since it was sitting. I don't drive this car often bc its not my primary vehicle, garage stored and well kept. The third time, it would not drive over 2-3 miles/hr and then it completely shut off. I had to call a tow truck and have it towed to the BMW dealership. Upon inspection they were horrified. They called me at work and said they need to speak with me asap because there were issues they could not find a logical explanation for. The first question they had was where did you last have your car serviced? I told them I had it serviced at Mr. Tire. He then gives me a laundry list of mistakes. I am not saying they were intentionally negligent but they are greatly disappointing. If they lacked the experience in repairing a BMW X6 then just be honest and inform me and I would have gladly taken it somewhere else. Again the glove compartment hunt "where is Waldo" should have been a warning to me. However, oil change, brake fluid and suspension fluid seemed harmless enough. Now I regret ever leaving my car there for internal repairs. Brakes and Tires should be their only services. I have no complaints about them replacing my brakes and tires. So this review is not entirely negative but mostly. The BMW dealership keep meticulous records. So this new damage and the fact my Car SHUT OFF after only 300 miles can only logically be attributed to the work done at Mr. Tire on Merchantile. THIS IS NOT A COINCIDENCE, but the manager David sees no logic in this. BMW tells me that the a bulk head is cracked and it highly likely occurred when they were changing one of the fluids. The bulk head panel needs to be removed to get this accomplished. The BMW dealership was so baffled by the work, that they escorted me to the garage so they could show me the damage and allow me to take pictures. The damage to the bulk head panel allowed water to seep into the coils and cause thermal damage. Secondly, some of my coils were not even connected!! How can that even be, unless someone unscrewed the engine cover because they lacked experience with my vehicle. This along with the bulk head crack caused more damage. That is $1500 in damage that they refuse to take any responsibility for. Then they showed me where suspension fluid was spilled everywhere. Not to mention they overfilled by oil and luckily a gasket did not burst. I am waiting to hear from BMW if they were also negligent by adding the wrong oil. Again the glove compartment box should have been my warning. I spoke to David Nix, the district manager and he refused to accept any responsibility. How could a bulk head get cracked? Why are my coils water logged? Why were coils disconnected? Remember my car was running fine and NEVER needed to be towed until 300 miles after they serviced it. I drove it twice because I can't count the third time because that is when it was getting towed away. NO ONE ELSE SERVICED MY VEHICLE PRIOR TO TOWING EXCEPT MR. TIRE ON MERCANTILE RD. MY CAR NEVER TURNED OFF PRIOR. NEVER TOWED PRIOR. THEY WERE THE LAST ONES UNDER MY HOOD PRIOR TO TOWING!!!! You would think they would accept some responsibility because the damage can not be explained any other way. The tow occurred 300 miles after they ":fixed it". Do NOT take your car here if you care about quality service, responsibility and good customer service. The experience has been disappointing. I called corporate. I want accountability! Also I just found out they put in the wrong oil and overfilled my oil. They put in almost 8 quartz. Guess what? Now I have a damaged oil sensor. So make that $2100 worth of damage they are showing no responsibility for. Did the overfilled oil get there by itself? My paperwork clearly shows you placed the wrong oil. If your mechanics are so knowledgeable, the correct oil is basic information. If they failed to know this basic tidbit of information, then admit they likely failed in so many other areas. I don't like being taken advantage of. Clearly the Mr. Tire in Whitemarsh/Nottingham is irresponsible. If your mechanics did not know what they were doing and felt uncomfortable, notify your customer. Again the glove box scavenger hunt should have been my first sign. DON'T GO HERE. read more

THANK YOU to the employees at this location! I brought my car in for a repair and was told it was going to take a few hours. They have a shuttle service for customers living in the area. They were so kind to give me a ride home while I waited and came back to pick me up four hours later to get my car. Awesome customer service!!! read more

I had a flat tire that I had changed on Sunday and went here to have it patched due to a screw being in it. They had a long wait and I had a three year old which are two things that don't mix. I had the tire in the back of my van so they said they could fix it while I ran to the mall with my little one and they would just call me when it was done which was PERFECT! While having this discussion my child wanted some candy and I responded we didn't have money for the candy (mainly because I didn't want a hyperactive kid with me.) One of the gentleman at the front desk heard this and offered to give me some change so we could to get it. I politely declined, but I couldn't even believe someone would offer that. What amazing customer service! Two hours later I got a call that my tire was patched and ready to go. I got back and the other gentleman at the front desk offered to put the tire on for me quickly and got me out of there. He empathized with me as he has a young child too and that seriously went a long way! I cannot say enough good things about this place and the amazing customer service they provided! I will be back if I have any tire issues in the future. read more

I have been to a few Mr. Tires and I usually hate them. This location, however, is excellent. Everyone us helpful and friendly and my wait time was not long. Def. recommend! read more

Needed tires and a tune up. This was the best place I've been in awhile. Staff knowledgeable and prices reasonable. Recommend highly.

I've been to a couple auto centers in the area like Sears and Goodyear in Rosedale. Was getting disheartened by the unfriendly staff and questionable service on my car. Came here on my way to the post office and decided to stop by for a badly needed oil change. Came at a great time. I asked if there was any availability for an oil change and they took my car right away. Wait was not long (again, came at a good time) and staff was friendly and helpful! Finding this auto center was a breath of fresh air. Thank you! read more

Horrible service. Waited over 2 hrs for an oil change and tire rotation. Claimed too much rust on frame to lift truck to rotate tires yet everyone else (merchants tire firestone etc) can do so it without any problem. Never bothered to inform me of any problems until I asked what was taking so long. Manager ? Or person in charge argumentative and hostile. Listened to my phone call complaining of service which forced me to walk outside to write review. Will complain to corporate but doubt anything will come of that. BEWARE THIS PLACE read more

Said I needed new rear brakes and rotors and quoted a price of $437.00. Seriously??? I took it somewhere else and paid $205.00, less than HALF the cost! Don't go here unless you enjoy getting ripped off!!! read more

Dropped my car off when they first opened for a tire repair and was still able to make it to work on time. Store Manager, Dan, is so pleasant to deal with! Waiting area was clean and very welcoming. Prices are super reasonable. I will definitely be back! read more