Thank you Pep Boys team for taking care of our vehicle. I had no appointment, engine light on, and I walked in. I left it, they said they would take care of the car in the morning. They diagnosed the problem, communicated the amount it would cost and fixed our vehicle in a timely manner. The staff was great, especially Chris! read more

Overall, the service was good, but there was some miscommunication. Perhaps the Front desk guy didn't provide enough information about the estimate, which led to some confusion. The technician worked quickly; however, there is still an air sign after I drove some miles as requested. They may not have checked the door pillar for the recommended air pressure. read more

Pep Boys - PSI - Tires Near Me - Middle River, Maryland

The customer service person is rude. They also don't know what an appointment means. They don't operate using actual appointments. Whoever comes they just services them and if you have an appointment you have to wait for people who were just walkins read more

They do a decent job but seem to do the bare minimum. I came in for an oil change and 4 days later my battery died. It was over 5 years old so it was time, but I doubt they checked it and so no one recommended I get a new one. Then a couple weeks later all of my tires were low in air, so again I doubt they checked. My oil was changed awfully fast on a Sunday so I think they just did what was needed and that's it. The nice thing is their waiting area has wifi and there are always coupons online. read more

Over pricing! Up charged every part and charged labor per part. Was quoted $1400 for front struts, which only cost $404 from auto zone. Used to love this pep boys, but seems like mgt has changed. read more

Toward the end of last summer, the air conditioning in my car began to blow out hot air. I took it to Pep Boys, and I was informed that I needed a new temperature sensor. That was fine. I did not use my air conditioner again since summer ended. When it began hot this year, I tried to use the air conditioner continued to blow out hot air. I made an appointment for a Monday, but when I got there, I was told that the air conditioning technician did not work on Mondays. I asked why someone didn't inform me of that, and the manager said that he tried to call me, but he did not. That was a lie. I brought it back today after making an appointment weeks in advance only to be told that it would be several hours before they could look at my car. I also informed Bob of the temperature sensor that they installed last year, only to be told that it had nothing to do with the air conditioning. I tried to explain to him that that is the reason I brought it in for repair last year. It did not seem to care about anything I had to say. I will never go back there, and Bob needs to learn about what good customer service means. read more

middle Pep Boys is awesome really super friendly professional customer service and the guys in the back did a good job balancing my tires, it looked really professional, great place read more

The staff was very friendly and it was a quick and easy service! I thought I might need my brake pads replaced but the mechanic called to tell me I shouldn't do it yet or I'd be wasting money because they are still fine for the time being (no up charging/ unnecessary services!!) overall, an amazing experience read more

I want to express my sincere thanks to all at Pep boys, particularly the manager (whose name escapes me, sorry) who assisted my son and me as we worked to reach an agreement over a tire that went flat after having purchased four about a month ago. It was a stressful day as my son broke down on 83 North, on the way to visit his grandmother as his grandfather died the day before. You helped us to negotiate a fair agreement which was completely unexpected! Your customer service, professionalism and kindness will not go overlooked as we will tell all how grateful we were for this Pep Boys dedication to working with its customers with politeness and care. Rare in this day and age!! Kudos to all staff. read more

Don't pee on my leg and tell me it's raining. My wife's tire got a slow leak from a small nail, was losing about 5psi every 2 days. I inspected the tire myself, first examination, I found nothing, so I spent 15 minutes taking a very close look at tread, inner wall and outer wall. I found a small puncture in the tread, which was something that could easily be patched from the inside. My wife took the car to Pep Boys in White Marsh, where they said they found no leak, but air bubbles were coming from between the rim and sidewall and they would put some sort of adhesive between the two. My wife called me, so I could tell the mechanic exactly where the leak was, he didn't seem to care what I had to say, and only said he would take another look. On the way home, the low tire pressure warning came on. The tire was now losing 5psi every 12 hours, not every 2 days. Brought the car back the next day, now they say they never took the tire off the rim the day before, took the tire off the rim that day, and found a large chuck of tire missing. Google review has picture of the tire after it was remounted, this chuck is very obvious. More obvious is that they caused this damage. I work on cars myself, I know lots of master mechanics, they all said this was likely from the tire machine bead breaker. When I confronted Pep Boys, they said they did not do it. This car was just serviced by the dealer, I inspected that tire myself, yet they doubled down on their lie, and said the steel belt was rusted; therefore, it wasn't them. There is no rust on the steel belt, the rubber is not oxidized, the tire leaked worse after they returned it to us from the first visit. I don't know what is worse, them lying to me, them putting a damaged sidewall tire back on my vehicle (since probably damaged that first visit) which could have been very dangerous for my wife, or the fact that the manager told us even if they did cause the damage to the tire, they are not responsible. Note, my wife signed no piece of paper accepting a waiver of liability. Thanks Pep Boys, we will now be spending hundreds on 2 new tires, NOT from your establishment. PEP BOYS CORPORATE, if you're reading this, I recommend you send a quality assessment team to this store, as I personally like buying parts from Pep Boys, and I think this store is tarnishing your name. read more

They had the BEST price for a new tire in east Baltimore county. Also the service was very professional and fast! I really loved their lounge area too. Very relaxing lounge. This one is better than the one in Towson for sure. It's not even that far from each other. If highly recommend this place. read more

Great customer service and a nice waiting area. The cashier was able to look up the right windshield wiper for my car, I got it for a low price of $10, and someone even installed it for me. Much better deal than I would have gotten at AAA where I was quoted $37! I also found some neat items on the clearance table. So once you're finished shopping and pumping gasoline at Costco, if you need auto parts in Baltimore County, this is the place. read more

I'll only be going to pep boys on Pulaski Highway they helped us put are windshield Wiper on We had no idea what we were doing it was raining outside but he still helped us great customer service read more

As I walked to my car to go to work, I noticed that the left rear tire was reeeeeally close to the ground... after filling it with air and hearing the air coming back out of the tire, some serious inspection found that I had a nail in my tire :( I went to Pep Boys thinking it would be a quick 20 minute in and out fix. It took about 1.5 hours (they quoted me 2 hours... which is normally longer than anticipated for patching a tire), but only because there were people that were there ahead of me. Once my car actually got into the shop, it didn't take long at all. The staff there were all friendly. They have a customer waiting room, which has chairs and a vending machine that didn't do much for me, BUT they have free wifi! As I was checking out, they notified me that if you become a Pep Boys Rewards Member, I could have my tire repaired for FREE! I signed up there, but it didn't apply. The guys suggested that I try my fiance's phone number to see if he was a member, and tada! I got a free tire repair :) read more

Why? Why? Why Can't I get a part cross referenced? It is very frustrating to have to go back and forth 3 miles to keep exchanging parts

Hilarious! They advertise a Penzoil oil change on sale from $74.99 to $54.99 but it doesn't include an oil filter or shop fees. So I am quoted $20 higher than the advertised price then $20 comes off. If you're adding it up they run the price up to $98 then graciously discount the service to $78. Hmmmm, that's more than the regular price for the service. I can go to the dealership for that price. No thanks. read more

Pep Boys - Tires Near Me - Middle River, Maryland

Terrible customer service. 2 hours for an oil change they told me would take 45 minutes (really??? an oil change??) that I made an appointment for!!!! read more

I was looking for a lock key to my 2011 Jeep Compass so I could get an Uber Inspection done, which is free. After calling Jeep and my dealership which we're both not helpful I talked to the manager Rick to tell him my problem after he realized I was frustrated & defeated. He went out to my car and was explaining how he worked in dealerships prior to Pep Boys and said they hide them in weird places. He went right into my car and located it. He was pretty much a Superman. Thank you Rick! read more

I returned to Pep Boys after a few years of boycott due to this location's poor service. When I walked in, the store appeared to be nicer. I got a quote from a service advisor for tires. This gentleman didn't have much personality but was helpful. Was quoted about 90 minutes for install so I gladly accepted and went to the waiting area. I noticed that the technicians moved kinda slow and appeared to be joking around too much. My vehicle took about 105 minutes but could of easily been half that if the technician didn't laugh and joke around the entire time. But, he did do a good job and didn't damage my vehicle like the last one did during my visit years ago. Waiting area has comfortable sitting area with wifi and area with coffee and water. Nice big tv that just so happened to have annoying CNN playing. Overall satisfied with Pep Boys minus 1 gentleman that worked there. I think his name might of been Steve. Young guy with short hair. I watched as he dealt with several customers and just acted like a complete... you know what. Even heard him mumble a profanity in regards to a customer that recently walked away. If not for this, they'd be 4 stars. But I feel as if their service center is lacking a good leader. read more

Pep Boys - Waiting in the wait area. - Tires Near Me - Middle River, Maryland

Went in because I had a flat tire to be replaced but my tires were in such bad shape he ended up walking me through a set of four new tires which I didn't really mind doing because I knew they were needed. The service writer was informative and knowledgeable, explaining what I needed to know. The service itself took about as long as I would expect and I am still driving on new tires 2 months later with no problems. read more

Buyer beware! My wife and I went there to have her back brake rotors and pads replaced on her 2012 Chevy Tahoe. We met with the manager Ray who had the car checked and provided us with a quote that was ridiculous. It was $610. The problem is they were billing us 4times the rate for parts if they were purchased in their store . On top of that they charged 2:20 hours for labor and this job is 1 hr labor tops. Ordinarily I would let this go and not comment but this store also sold my wife a mismatched tire for her car a coupe of years ago as they claimed her tire was discontinued . We later learned this is not the case . read more

Don't know what they are doing! Came in for a Mustang regular service in the morning, the guy suggested changing the fuel filter, ok. But the day after, on the drive back from work, the gas smell was nauseously leaking all over the car. Came back again for them to check on it, all the said was "oh yeah... The guy didn't change the fuel filter properly..." no apology, no money back, never in hell will I ever come back again! Thanks for nothing! read more

Great experience while there tidy from store mgr to Parts Mgr RICK who went above and beyond the call of duty

Horrible experience. If I could, I would give this place ZERO stars. I went in at 9am to get ONE head light fixed and an hour passes by and it's still not finished. Then I see my car being lifted up and being worked on, so I grab the manager to see what is going on because I'm waiting 2 hours now. Manager comes back and I find out that the employees got my car mixed up with another car and my car was getting an oil changed instead of getting one light changed. By this time 3 hours have passed. I waited THREE hours for ONE headlight to get changed. I wasn't charged for the oil change but charged $30 for a 3 hour headlight change. Never coming back here. They need to be more organized and communicate with each other. read more

Extremely helpful staff greeted me immediately. Checked out immediately. Clean. Probably the best pep boys Ive ever been to

Everything I expect from a consumer auto supply store. 'nuf said

Excellent service as always. Ask for Jo- She's extremely knowledgeable and honest. She'll make sure you get what you actually need and the best deal possible. Huge fan! read more

Ended up at Pep Boys after going to the Nissan dealership twice in two weeks to have my tire fixed, and the issue still wasn't resolved. So I decided to drive a little farther to this location, and it was well worth it! Steven was super knowledgeable and displayed excellent customer service! This Pep Boys location is hands down the best one I've ever visited and will come here from now on for all of my car maintenance!!! read more

I was coming home from work when I noticed that when applying the brakes my car felt wobbly on the front. Took my car in to pep boys and it needed new drums, rotors, tire rod and some other stuff. Due to lack of money I could not get it all done or one would think, The mechanic Mike reviewed everything and let us know what the urgent needs were and what could wait for a few more weeks Then the customer service manager let us know what coupons we could use to get the cost with in our budget! Excellent customer service, caring, and had my car back to me before work on Monday!! read more

The White Marsh store does an excellent job of true Customer Care. The Service Manager, Rick, was able to help me better understand a diagnosis I had gotten from another service center. Then, he helped provide me with better options for getting the issue resolved. He understood I was extremely frustrated and confused by the time I had gotten to him and he took care of everything right away. Thank you! read more

Some of the best customer service I have experienced in any type of retail store in a very long time. Keith, John and the rest of the staff were extremely helpful and went out of their way to provide me with the best service possible. I will continue to take care of my automotive needs at this location as well as recommend them to my friends and family. read more

I am giving this place 2 stars because of the guy behind the counter. He was very friendly and helpful. The quality of workmanship is the issue here. I brought my girl's Nissan Pathfinder to this location with an intermittent power steering issue. They charged me around $50 to do a bit of poking around for a few hours and called me saying it was a "RACK AND PINION" concern and would cost $1400 to fix. Naturally, I picked the car up and never scheduled the repairs because I could smell a rat. I found out the next day that my boss has a auto mechanic shop owner for a cousin! I brought the car to him and I ended up with the truth. Before I left for his shop I figured I would pop the hood and see if I had missed anything. To my amazement the Pep Boys "mechanic" had left the cap to my power steering fluid container off and sitting on the battery. He had also left his instruction print out in my engine bay!! Anyway, once I got to to the other shop he told me that there was a bit of debris around the moving parts and he took car of it. He also fixed my battery terminals and checked on a few other things. The car is working great now and the total cost was $120!! This is why you NEVER take your car to a chain like Pep Boys. They employ bottom level mechanics and will try to milk you for all you are worth. Always go to the mom and pop mechanics... They won't screw you because they NEED your repeat business and your good reviews. I took my car to Dublin Service Center in Darlington, Maryland and I always will now. The owner Jim is an honest guy. read more

I went in store to purchase a tail light and the CEO of the company asked me for my keys...He personally installed the bulb. Wow! I was so blown away. before I left! I went to check air pressure of my tires and the CEO came out and asked me if I needed help. He then said to pull my car around to Bay 1 and had a mechanic check and fill tires. Being a single mom! I just felt so appreciative and wanted to write this review. Thank you for making my day!, read more

Had to go to Pep Boys 2 days in a row. First day was unexpected service ending up spending $1200, but service from Donnell was great. The next day hit bad pothole and blew one of the new tires I had just gotten Servc Mgr Jo took care of me. Both were great under circumstances. Understanding, great Servc & tried hard to get me coupons and savings! read more

They did not offer me the lowest rate in town, they did however offer me the absolute best deal in town. Their tires are all top quality options and the customer service was of the highest caliber. In Particular Bryon & Steven were extremely knowledgable, courteous, and took the time to work out the most economical and highest quality option for me. They made sure I was comfortable with the purchase and service and really went the extra mile. You guys are a rare and priceless breed! As a result, Pep Boys is now my truck's new home for service and maintenance. Thanks guys. See you soon. read more

I phoned to ask for information for battery replacement for my RAV4. DESMOND handled my call answering my questions in detail with the total cost. Days later I made an appointment. When I arrived Desmond was there, remembered our conversation, and within an hour I was back on the road feeling I had made an excellent decision not only dealing with Pep Boys but with Desmond. Thank you! read more

Very knowledgeable and professional. My service director Daniel was kind and helpful in directing me to a coupon for my oil change, and talked me through different options for my service. All together it was a great service experience and I will be back. read more

Broke down on route 40 this store was the closest to get the coil I needed. One employee was helpful getting my part in a few minutes however, the rest of the bunch left me abandoned waiting to pay for my parts for more then 10 minutes. A few other people had the luxury of leaving their merchandise and walking out (wish I could have done that). All I can say "I hope whatever you people are doing on the phones and computers was worth making this the last purchase I will ever make at your store." read more

Pep Boys hooked me up again in 30 minutes. I called about 1030 am. Service writer Jennifer told me 2 come right in. Arrived in 20 minutes. I only needed a new battery installed in ford expedition. Jennifer hooked me up with a pro star battery, in and out less than 30 minutes. The mechanic was a seasoned vet of 30 years and all about work. They were definitely on the job. Luv good customer service. The only negative complaint I have is that they don't have coffie in the customer lounge. read more

I have just had enough of pep boys honestly. Every single time I go into this location, they tell me everything that "needs" to be fixed and "finds" other problems. Then, things are ridiculously overpriced... And they want to run unnecessary tests (and so many other problems). They told me all three brake lights were out. Now this is what put me at my LIMIT! ALL my brake lights were working on the way to pep boys (which is a 10 min drive, if that) because a family member followed me. And they were working the night previous as well. So I find it hard to believe that they just all the sudden do NOT work when the car went into their care. They tried to tell me that it could have been anything from a bump to moving around when they drove it around the corner and into the shop (which admits it happened in their care). The woman at the front was completely unprofessional on the phone. I have been a loyal customer for a while, but enough is enough. I was a loyal customer but now I have taken my business elsewhere. WOULD NOT RECOMMEND!! read more