they found the exact tires I needed! Paul was a HUGE help. great location! Will be returning.read more

I have been using this facility for my car since 1997 and I can honestly say I've never had a bad…read moreexperience here. The staff is knowledgeable and helpful. The service is thorough and efficient and I feel like they are a partner in taking care of my car every time. Highly recommend!

Very bad service. Broke my wheel lock key and refuses to reimburse it. Took my car to get a tire…read morepatch and it still leaking from the same spot they patched it which indicates a bad patch. They offered they take off the other wheel locks off for "free" since they broke the key but refuses to reimburse the key they broke. Make it make sense. Update: the service manager reached out to me personally and actually help remedy the situation as there was a miscommunication with the staff. I rescind my bad review! 05/01/2025

My size tires weren't available at this location. When talking to Devin, he informed me he would…read morepick them up from another NTB so they would be available for my appointment. He was very knowledgeable about tires and professional over the phone. He answered my questions with no rush to get me off the phone. I was taken in at my appointment time. Jon was the mechanic who performed the installation of the new Yukon tires. My car has 4 new shoes and she is rolling smoothly. The difference was felt immediately when I pulled off! Competitive prices with warranty. Recommend? Yes, indeed. Quality, trustworthy service.

Big purchase ! I went with my sister to purchase items for a Juneteenth event. I really appreciated…read morethe ease of shopping at the location and using the scan and go option. We were pretty much in and out. The selection was good, prices were great. The processed work well! The membership ( purchased online) was reasonable and less than COSTCO. The store was clean and not too noisy considering. Parking close is challenging however there is a huge parking lot

See review by MAERSK the delivery company. Sam's sells $1000 ping pong/billiards table outdoor…read moreonline. Least they can do is make sure the company they leave in charge of delivering, does their job as they say they will per umpteen emails/texts. When you can't get in touch with delivery company, Sam's Club goes out of its way to tell you "not our responsibility" interesting since they sold & collected the money. Absolutely terrible service & worse experience. Maybe AI will drive truck & handle delivery in the near future, can't be any worse than the virtual assistant, they've all bought into.

Great customer service, I've been coming here for years and have always been satisfied. I'm sure if…read moreI had any issues they would be taken care of right away. No complaints. I trust them enough to bring all my vehicles here. I never worry about being over charged because prices are fair.

I have been here several times and each time I came away completely pleased with the service and…read morethe prices.

TLDR: Great value on wheel work. Initial work had imperfections and the shop took ownership and…read morefixed within a week. I brought my BBS RGRs to Alloy Wheel Repair Specialists in Essex during their Black Friday special for a full repaint along with mounting and balancing new tires. What initially caught my attention was their promised 24 to 48 hour turnaround, which was a lot quicker than I expected for this type of job. When I arrived to pick everything up, the team immediately spotted some issues during their final inspection. One wheel had noticeable overspray, another had a chip, and a third had a few surface imperfections. Mistakes happen, and what mattered to me was how the shop handled it. They were upfront, they owned it, and they took the wheels straight back to be redone without hesitation. I received all three refinished wheels about a week later which honestly aligned more with what I had originally expected for a quality refinish turnaround. The final product looked great and I appreciated that the team prioritized getting the job done correctly rather than rushing it out the door. Overall, I am happy with the work, the value, and the experience. The initial delay ended up being worth it because I would much rather have the job done right once even if it takes longer, instead of a quick turnaround followed by do overs. The team's honesty and willingness to make things right go a long way, and I would return for future wheel work.

I dropped off five Rubicon wheels with various degrees of road rash. Three days later, I was more…read morethan satisfied. They had the ingenuity to paint the beadlock ring to match the wheel and it looks WAY better than stock. Customer service was top notch. I can't say anything bad about these guys and gals!

I have been a customer of this location for years... i have brought in personal vehicles and work…read moreones... to be honest i have spent a lot of money here over the years. I have seen managers come and go.. All in which have been great, knew me and my vehicles. If needed they would give me a ride home or pick me up to come get my car. Today i brought in a new vehicle i had just bought and wanted to get some maintenance done to it. the new manager Jim was the one handling it. he called saying there some recommendations and i approved them. Now when he called me back and said it was ready to be picked up is where the problem started. I told him great i will try to get a ride there before they closed, if i couldn't find one, i would be there first thing on the morning to get it. I got a huff and a puff then an attitude.. he replied that i needed to get it today for the guy to get paid.. if i couldn't get it til tomorrow he wanted payment over the phone. i asked did policies change? i have never experienced this before.. then he became even more irritated, went into a rant and was about to hang up on me when i told him i will give you the payment, i was just asking,, in all the years i have gone there i have never had this problem. He failed to give me my total cost that he wanted me to pay.. then said he would not be on the next day when i pick it up... i told him the invoice better say paid and i better not have a problem since your making me pay now. If this is a permanent manager, and this is how things are going to be.. i'm gona have to take my 4 vehicles elsewhere.. he was an ass

Do not take your car here if you don't want to get scammed. I brought my SUV in for an alignment…read moreissue and the entire experience was a nightmare from start to finish. I called the same day and was given an appointment for 11:30 AM. When I arrived, I told them I had an appointment, the guy took my keys, and I sat there waiting. And waiting. And waiting. It took over two hours just for them to tell me what was "wrong" and how much it would cost. When he finally came back, I was told it would be around $850. I was already annoyed, but since I don't have much car experience, I agreed to let them do the work. About an hour later, he comes back and says because my car is four-wheel drive, it's another $80. Fine. Whatever. Then I waited another two hours for them to supposedly complete the work. After I paid and left, I immediately noticed my steering wheel was still not straight. The next day I called and told them about it, and they told me to bring it back. I did. This time they only worked on it for about 30 minutes. The tech handed me my keys, and I asked, "Everything good now?" He said yes. As soon as I got on the road, I could tell nothing had changed. The steering was still off, and on top of that, my car smelled like cigarettes. I don't smoke, and no one should be smoking in my car. I had to drive to White Marsh, and when I was leaving, my front passenger side started making noise like something was loose and about to fall off. Then I noticed my RPM and MPH weren't lining up properly, making it unsafe to drive at normal speeds. I was forced to drive slowly just to avoid causing an accident. Eventually, I had to get my car towed. Because of their incompetence, I had my car taken to a dealership where I could at least trust the work being done. Now I'm facing potentially thousands more in repairs for problems they either caused or failed to catch. At this point, I'm even considering getting a new car because of how badly this was handled. This place is unprofessional, careless, and feels extremely scummy. Between the long waits, changing prices, poor workmanship, damage to my vehicle, and the lack of accountability, this was one of the worst service experiences I've ever had. Do not take your car here.

My experience with this team was absolutely AMAZING!! Communication well top tier & the service was…read morefast even having to get breaks & rotors all around

I've been taking my vehicle to this location for the last three years and one thing is very clear,…read morethe workmanship and quality control is horrendous. Nearly every time I bring my vehicle in, I end up having to return it because widget xyz was not installed correctly, or something was missed that should have been found during the QC. Bought 4 brand new tires, the next day was of them was flat, bad valve stem, or so they said. They ordered the wrong size tires, which cost me an extra day, then when the tires were installed, the car sat for a few hours and the bad tire was starting to lose air. Like, doesn't anyone check these things before giving the vehicle to the customer?? The front office staff is very helpful, especially Andrea, and I think that's why I kept coming back, but I'm tired now. I'm tired of having to burn leave days from work to deal with returns, or paying for tows that could have been avoided. I would rate these techs as some of the worse I've experienced at Firestone since opening an account with this company nearly 20 years ago. Your experience at this location may differ and I hope it does, but for me, I've had enough.

I highly recommend Bob's Automotive Repair & Service. My check engine light kept going on and off…read morerandomly and I needed to get it figured out and fixed as soon as possible, because of course it's time for my emissions test. I stopped in there to schedule an appointment, and they asked if I could leave my car right then. That was awesome for me. They called me a couple hours later to tell me what the problem was and quoted me a price. A couple more hours and they called to tell me my car was done. That was awesome to me to stop in without an appointment and get my car fixed all in one day. They are all very nice and their pricing is very fair. I felt they were very honest and I would definitely use them again if needed. It was a very good experience working with them.

A literal scam! I came to them to find out what was wrong with my engine, although i got a…read morediagnostic from autozone and let them know they said i needed a MAF sensor, but they told me all it was, was the air filters and low oil codes popping up. Charged me $220, ok. Not even 2 full hours later of me driving around to do errands my engine light comes back on. Not only that within a week after me bringing my car to them, my car starts starting and not staying on. This happened 3 times within a span of a week. I got stuck in a garage because my car wouldn't start anymore and a guy my school sent out looked at my oil and said it was dark!! i brought my car BACK to bob's and they then charge me another $200 just to clean out a sensor but on the receipt it says they removed and replaced the sensor (lying on paperwork) and they said this was a new code to pop up. But when I brought my car to autozone before coming to Bob's, they told me the MAF sensor was the issue. Another 3 hours after driving my car from getting their service, my engine light turns back on. They have no respect for clientele and just want to ruin your car so you have to keep coming back to them. I have never been so dissatisfied in my life! Do not go here!

Jacob at CDE is phenomenal. I had to have an engine replaced and he kept me informed throughout…read morethe entire process. I HIGHLY RECOMMEND Cliff's Direct Effect!

They're a but if a hidden gem. Had them troubleshoot an oil leak problem and directed them to give…read moreme the cheapest solution as the car wasn't worth dumping money into. They obliged and found the source of the leaks, fixed one and told me the other wasn't worth fixing.