Do not get your car serviced here if you value your vehicle. The repair turnaround time is…read moreextremely long, and aspects of the service process left me uncomfortable with how vehicle and keys are handled. I have witnessed concerns about the possibility of unauthorized access or key duplication after servicing. I would strongly advise others to use caution and consider alternative service locations.

I had a previous terrible review posted for Caton Auto. It was a fair, accurate review and I stand…read moreby it (I will post it at the end). However, eventually I complained enough that they "unretired" a general manager who seemed the only one to understand how to address warranty issues and they agreed to repair my vehicle. It took a year to get the warranty honored and to be heard. Let that sink in- a year. And they had to "unretire" a person to get customer service to happen. Crazy. So I scheduled almost a month in advance. It still took them three days with minimal communication and maybe I'm just bitter but I am very surprised the unretired general manager (Mr. Kenny, if you're wondering who it is) never contact me again to see why I was frustrated about the length of time it was taking. Or to see if the problem was finally resolved. Or to see if I'd change my reviews. So, I am happy to report they honored the warranty but I would never recommend these guys unless you're desperate. If you're a woman, I would recommend you drive away as fast as your car can go.

Great place, they took me for an oil change within an hour of me calling. They have you review and…read moresign for your invoice before they work on your car. They pushed a few suggestions on me, but they did not perform work without my consent. Pricing is normal.

I brought in my vehicle for some needed repairs that the dealership wanted to over charge me for…read moreand I was glad to see respectful and helpful people working there. The two guys at the counter were being kind and gave me a timeframe to get the work done and told me that if they did not have the parts that they would keep my car. Thankfully they had the parts and the service did not disappoint. I would recommend coming here. The parking I'm spaces in that area are limited so be mindful when driving up.

Staff is ALWAYS consistently Amazing The are always…read moreefficient and trustworthy. I will always use this Jiffy Lube

Not sure why the guy tried to charge me $20 when i asked for help with my e-bike by changing the…read moreinner tube then the guy putting my inner tube on I didn't say put my inner tube in any type of way or he can poke a hole in my inner tube then i went to the bank machine didn't support contactless payments so the guy in the office said MAKE SURE YOU TAKE CARE OF US NEXT TIME and when i returned to my e-bike my back tire was flat again the guy at the cashier must be hungry for money i will never go to this location again after there was a hole in my brand new inner tube

Urgent Service Complaint - Request to Speak with District Manager Bill Nelson…read more Hello, I am writing to formally request contact with District Manager Bill Nelson regarding a serious service issue that occurred at the Jiffy Lube located at 6116 Baltimore National Pike, Catonsville, MD 21228. On 8/5/2025, I brought my 2010 Acura TSX to this location for an oil change. Prior to this service, my vehicle was operating without any issues. Within 48 hours of the oil change, I experienced a significant oil or fluid leak that has since caused my serpentine belt to pop and my engine to overheat. This has resulted in both safety concerns and costly repair needs. Given the circumstances and the direct timeline between the service and the damage, I need to discuss this matter with the district manager promptly to determine a resolution. Please forward my message and contact details to Mr. Nelson immediately. I am available by phone or email and can provide photographs, repair estimates, and mechanic statements to support my claim.

I arrived for a brake inspection, to be told they won't look at them and that I should go back to…read morewho did them originally

I love these guys. Very honest and fair prices. I recommend them to all of my car buddies.read more

After hearing rave reviews of this shop, I came in yesterday for a window that wouldn't roll down…read more Had the master control switch replaced, now that window works (that's why I'm giving 2 stars instead of 1). However, now the door locks do not work. I called this morning to offer them the chance to remedy it, and instead was told that the door lock actuators must have failed (mind you, that would be a completely separate issue/repair). Well, given that the locks worked fine when I dropped the car off yesterday, now after the master switch replacement they suddenly do not work, it's only logical to assume there must be an issue with that new master switch and/or the installation work. They couldn't accommodate me today, and I'm about to start a new job, so I don't have the ability to bring it in later due to their inconvenient strictly M-F hours. I asked if there were any other options, was thinking maybe a discount or partial refund since I am now stuck with needing yet another repair after their work, but no dice. $480 down the drain. Next time I will go to O'Donnell Honda to have truly affordable repairs, done right the first time, and by a shop that stands by their work.

Friendly and helpful, people who are willing to work with you and take care of your car issuesread more

Caution come here at your own risk . I came here for a oil change on my Mercedes and they messed my…read morecar up had to call the cops then report the cops to the his boss got a police report . Now I am waiting for the owners information to come back I went through a 3rd party to get so that I can file a civil lawsuit. Warning do not let them touch your car

Gasket cover replacement. Done! I've relied on their excellent service on all my Mercedes Benzes…read morefor years. Trust them more than the dealership, and have stayed on the road worry free. You are appreciated!

They are a good company but prices are toooo high with prices. If the prices was more reasonable…read morefor the sevices, they would be a 5 star repair shop.

moe the manager is very helpful and very good customer service. he welcomes you with a smile. he…read morereally want your bussiness. good hard working guy. and the mechanic too

I went to Catonsville NTB thinking I needed new sensors for my tire pressure monitoring system. Mo…read moreand his tech checked it out and I didn't need this after all. Their honesty saved me a lot of money. My partner had other work done there and was also very pleased with their service.

Mr. Ronshaw and the entire Mechanic Team treating me with courtesy, respect and integrity. They…read moreaddressed my vehicle concerns with efficiency as if they were servicing their own vehicle. All of my vehicle matters were handled with the best professional servicing that I could have never imagined and I am riding comfortably now. Best service in town!

Got new brakes, rotators and an X pipe installed on my mustang. Scott, Zach and Carl are awesome…read more They were very helpful, reasonable with prices and even fit me in same day despite what they had going on and this crazy pandemic. Everyone there seems to loves cars as much as I do, which really shows in their work. Thanks guys.

While I was at work, I got a notification that my tire pressure was low. I refilled it at a gas…read morestation, and a 15 minutes later the light came on again. So I slid over into this location of Mr. Tire and asked if they could look at it. I was the only customer so the nice man got my car on the lift right away and showed me there was a screw in the tire. He also explained why it was in a spot that couldn't simply be patched. I said I wasn't comfortable getting a whole new tire at that moment, and he said he said that was fine. Pumped me in with more air, said he'd overinflate it so I could get home, and didn't charge me anything for taking a look. I appreciated the help and honesty.

We had a great experience with Melvin and Damon when we had trouble with our tire. We are…read moreappreciative of their asssistance.