FANTASTIC service, authentic people, easy rental, nice cars, great price. They WILL pick you up, or…read morereimburse you for LYFT or Taxi. They make it easy. Tiana Fernandez is an angel who picked up the phone when I called and helped me figure out how I could rent a car to drive to take my 83 year old aunt to lunch in Fredericksburg, VA. and then again to Tyson's, VA. I was in town for an architecture design conference and had recently had foot surgery, so was on crutches. I had factored in an extra day at the beginning and end of my trip, not knowing how my foot would hold up during the long days of meetings and seminars. Thanks to Tiana's wise words and the absolute ease of the process at Enterprise, I not only rented the car for a day's adventure with my aunt, but felt so confident that at the end of my trip to drive all the way back to Virginia (Tyson's Corner) to see my favorite cousin for lunch, then hop back to Baltimore to drop the car off and catch my plane for Texas. Sometimes people on the phone just do not take the patient time to really understand what someone needs and wants. When I initially called, just to see if this was even possible, Tiana really listened and had me see a trip to Fredericksburg was do-able. Four days later when I called again to discuss renting another car on my last day, she really got into my world, helped me see that driving to the airport myself and leaving the rental car at the airport may save me a LYFT to the airport, but it would cost me $50 extra with Enterprise and - more importantly - I would have to crutch halfway across a parking lot to get to the van to the airport. "Why not just bring the car back to us and have your LYFT driver take you right to the front door of the airport?" Honestly, without Tiana, I probably would not have rented either car. Thanks to Tiana Fernandez and her kindness and thoroughness in total service to me, the customer, I now consider myself a loyal Enterprise fan; when in the Baltimore area I cannot think of renting from anyone else! Important - if you drop your car off after hours, there is a slot at the entry garage about 20 feet to the left of the front entry door. Make sure to know where this is prior to leaving, when it is light out, as the area to leave your car at night is on the other side of the building.

Walked in and the attendant at the front office was curt and rude. They confirmed a car for me…read moreyesterday and when I arrived there were only 2 large pickup trucks available, not what was promised yesterday at all. In addition, they were not willing to call other locations for me to resolve the issue.

Have rented here with Preferred status twice now. First time got a Ford Explorer and this last time…read moreit was a Volvo V60 Turbo. Both nice cars; one more fun than the other. Service is great and the cars are in perfect shape. Price isn't bad when you use a corporate discount. Would rent here again.

This location is the best ,they are professional understand the customer(mimi always give the the…read morebest service at all times.

A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup…read moretruck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company.

Terrible service. I used to tell my friends how great Zipcar was but not anymore. Cars with…read moremechanical problems. Cars not there when you try to pick it up and have to walk a mile for another car while you are being charged. When you have a problem you never get a credit. So many problems

There were some complications with our rental. Ms. Smalley handled them with great kindness and…read moreprofessionalism. Outstanding.

It's always frustrating working with this office. Staff is curt, rushed, and rarely have cars…read moreavailable when you need them. They don't take the time to contact you when you do have a reservation, once cars do become available. The hotel industry inundates this office.

We had a very pleasant experience renting from here…read more Rented a car from this location for a couple of days on our recent trip. Made our reservation via phone, and was able to pick up within the hour. They had one compact car end it was in good condition and was clean. It did smell a little bit like smoke, but it was not too bad. The transaction was fairly straightforward. We were also able to add a second driver on the contract. The drop off was also pretty straightforward gave them the keys and they emailed us the final bill. There is absolutely no parking at this location, so plan accordingly.

Reserved an intermediate, they offered me a van or a Sentra and at the same price. And even that…read morewasn't ready.

After a very long trip from the southern tip of Vancouver Island in British Columbia, Canada, I was…read moregreeted by a very helpful service attendant at the Budget counter. The process went so smoothly and I even received a free upgrade. Great service and the car is fantastic! I will definitely be using Budget in the future!

They do not mention online but their front desk starts work at 6.30 am and they rent out the cars…read moreat night but there is no body there to give the car and you have to wait till 6.30 am

My experience with the car was very bad - but when I returned it to Baltimore International…read moreAirport, I had a wonderful experience. I asked to see the manager and Kvohn Griffin came right out. He was professional, listened to my long story (which you can read here under the 1 star reviews - my grandson posted it for me so it says it's by Caleb C), was willing to get in the car and experience what I did, because I asked him to. He was wonderful, gave us our money back and asked another - very nice - employee to drive us to the airport so we wouldn't need to take the bus. He was then going to send the car for examination and special, deep cleaning. He gave me his contact info and responded to several texts I sent after the fact. He deserves a raise! seriously!

Budget is horrible. I had a reservation for a car last week and when I arrived at the location on…read moretime I was brusquely told they had to no cars. ZERO CUSTOMER SERVICE. I was given an 800 number to call and got one useless person after another, none of whom would help. I finally called Enterprise where I didn't have a reservation. Enterprise got me in a car and on my way in short order. AVOID BUDGET BECAUSE THEY ARE HORRIBLE!

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

I highly recommend this transportation services. Our driver was professional, courteous, friendly…read moreand on time. The ride was so smooth and we got to our destination safely and in no time. So much fun. The quality of service is outstanding.