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Alamo Rent A Car

3.6 (73 reviews)
Open Open 24 hours
Updated over 3 months ago

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A filthy ass used toothpick left behind at Alamo rental car in BWI
Tim M.

I rent through Alamo because of Costco. I figure I get quality at Costco and Should expect the same with whoever they do business with. Think again. I have made two phone calls trying to get my rental switched or cleaned. They told me to take it to Philadelphia or Lexington Maryland both at least 3 a three hour drive for me. I'm actually embarrassed to drive this filthy car around and honestly concerned that my son and I will catch something in it. We rented this dirty car from BWI and will likely never do business with Alamo rental car again. The customer service I received after the car made me feel that something would get done but nothing is getting resolved. I am disappointed with both Alamo rental and Costco Wholesale. Still no response from Alamo. They sent me an empty email. Customer service means nothing to them.

Comfortable ride from Alamo Car Rental at BWI Airport.

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1 year ago

All went perfect. St Thomas USVI. It was very easy and friendly. I would use them again.

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Ask the Community - Alamo Rent A Car

Start at Pittman NJ?

Thanks for your question, Ilene. To browse rates and availability for a one-way rental, please visit https://www.alamo.com/en/home.html. We hope to see you soon. - Lisa S

Don’t See Your Question? Ask Away!

Review Highlights - Alamo Rent A Car

He even upgraded us to a bigger vehicle and provided us with a free upgrade coupon at any Alamo rental location in the U.

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National Car Rental

National Car Rental

3.8(252 reviews)
0.0 mi

Another car rental company lost my reservation when I was tired and had come in late from the West…read moreCoast! National BWI was glad to help me and saved the day. They had a wide selection of vehicles of the type I wanted in the Club aisle. One issue. The next day, I had a low tire pressure warning, so I assumed there was a leak. Called National Roadside Assistance. They were helpful but by then the closest open rental facility was in the airport. Went back to National BWI, who were expecting me and handled the switch out smoothly. Took my vehicle and got another one. Another minor issue. The next vehicle's display screen kept locking up when I tried to interface to Google Maps. Each vehicle was a nearly new Mitsubishi SUV. These are not really National's fault. Hope to rent from them again on my next trip!

I rented from National Car Rental on a work trip to Baltimore. I caught the shuttle to the car…read morerental location. National was located to the left once inside the building. There was only one person in front of me, my wait time was 5 minutes. I showed my ID and provided a credit card. The checkout process took less than 10 minutes. I walked into the garage where I was met by an employee who pointed me to a mini SUV. I was very happy with the car as it had less than 3,000 miles. It still had the new car smell and drove like a dream. Drop off was easy peasy. I got in line and someone came to take the keys and check in the car very quickly. Then I hopped on the free shuttle bus which took me to the terminal.

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National Car Rental
National Car Rental - Good selection of vehicles in Emerald Aisle

Good selection of vehicles in Emerald Aisle

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Budget Rent A Car System - The line at 12:15PM on 7-13-24

Budget Rent A Car System

1.3(313 reviews)
0.0 mi

Lanham MD, Location…read more "We absolutely love our neighborhood Budget and Avis car rental location. My husband and I have been renting from them for the past eight years, and we've always had a great experience. LaMont, the owner and manager, is fantastic--he really goes above and beyond. Everyone there is always so polite and friendly. The young lady, Fransiel (I hope I've spelled her name correctly--my apologies if I haven't!), is also incredibly helpful. What I love most about this location is that they are always fully stocked with inventory, and their hours of operation are very convenient. Keep up the great customer service! ~Max.

Be honest with customers. This location attempted to give us a car with damage and from a lower…read moretier category without giving the lower price. They didn't even have our category of car at this location, but to try to give us a cheaper level car without adjusting the price and then lying by saying the car they tried to give us was in the same category was totally dishonest. Even when we showed the proof to him online, he tried to deny it. Don't get me started on the cracked windshield that they pinned on us, probably because the previous renter bought the insurance. Even the rep said it was barely noticeable so we probably missed it when we rented the car. Since we didn't buy the insurance, they had a sucker to pin it on. Word of advice. If you still rent from this place, video every inch of the car. Take it slow and get it all. You can thank me later.

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Budget Rent A Car System
Budget Rent A Car System - Maintenance requests

Maintenance requests

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Counter

Hertz Rent A Car

Hertz Rent A Car

2.1(246 reviews)
0.0 mi

Meh..have had much better experiences with Hertz at other airports!…read more We flew into Baltimore, and arrived around 9pm. I had already done the pre-check in and my name was on the board when we arrived. Problem was, there were literally 2 cars to choose from. The whole Presidents Aisle was missing in action! While standing there trying to get into one car, a rep came over and tried to check it in to my name. Unfortunately, someone at the counter already reserved it. Thankfully, this Hertz rep was awesome and he saw a car that just had been returned, and he went to get it across the parking lot and brought it to me and checked it out for me. It was a Kia Sportage (2nd time I have received this type of car from Hertz. I like it...small SUV, very comfy, fun to drive, good gas etc). Return was a breeze. They have a shuttle that takes you to the rental car facility. It took about 10 minutes..one of the longer shuttles from airport to rental lot that I have taken. Rating would be higher if they had more cars.

Awful!!! I'm a Gold member. I got the email and text messages that told me to go straight to the…read moregarage, find my name on the board. and go straight to my car. When I got there, there was a kind lady in front of the door to the garage directing people to go stand in line. When I got to the line, I was met by several disgruntled customers. Nobody was telling them what to do. No one was telling them what the problem was. One lady had been waiting there for two hours. Hertz had run out of cars and they had no resolution. The desk associates were completely flustered. They said it could be 1:30 hours for a car. They're just waiting until a car came in. If you don't think you'll have a car, don't reserve them for people. Hertz lost some credibility in my mind today!

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Chevy equinox

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Sixt Rent A Car - SIXT

Sixt Rent A Car

1.3(18 reviews)
0.2 mi

Terrible customer service. Charged $14.99 extra a day for my husband to drive. I was told it would…read more$14.99 extra NOT per day. Ridiculous. When I called to have these charges removed they would not. This is the only company to ever charge me for my spouse to drive. The car had low tire pressure and we had to add air to them. Also the low engine oil warning came on as we drove off the lot. I will never rent from this company again.

If I could give this place zero stars, I would. I left my wallet in the rental car -- I knew…read moreexactly where it was. I realized it less than 10 minutes after returning the vehicle and tried to call right away. You'd think that would be plenty of time to grab it before the car went anywhere, right? Nope. Instead of being allowed to speak to anyone at the actual rental car location, I was told to fill out a generic lost and found form. No phone number, no way to contact the branch directly. I called the main line begging for help -- literally begging -- and the guy refused to transfer me to the location. After five minutes of pleading, he finally said he'd "call himself," but of course there was no answer. We had just gotten married the day before and were supposed to leave for our honeymoon in two days. The stress this caused is unbelievable. It's now been three days, no update, no email, no voicemail -- nothing. That car is definitely rented to someone else by now, and who knows where my wallet is. The lack of urgency, accountability, and basic human empathy here is beyond disappointing. This isn't just poor customer service -- it's a total failure of common sense. If you value your sanity (or your belongings), avoid this company at all costs.

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Sixt Rent A Car - SIXT

SIXT

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Alamo Rent A Car - carrental - Updated May 2026

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