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    National Car Rental

    3.8 (252 reviews)
    Open Open 24 hours
    Updated over 3 months ago

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    Mike B.

    We have rented cars at BWI many times and as of the last few years we have struggled with some of the different care rental companies at the rental car facility for various reasons and written other reviews. We decided to give National a try and signed up for their Emerald Club. We reserved our car online prior to our arrival. I received an email when we landed at BWI telling me to go the Emerald Aisle and select a vehicle. We walked out the door and there were no cars in the Emerald Aisle so, we went back and and went to the counter. A young lady immediately walked out with us and told us to select one of the three vehicles in the Executive row. There were two convertible Ford Mustangs and another vehicle. We selected a silver Mustang and were on our way. Overall, considering the Thanksgiving holiday, lack of cars and ease of getting in and out of the rental car facility, we are very pleased with our experience.

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    3 months ago

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    1 year ago

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    1 year ago

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    1 year ago

    Great service and great location! They always make the drop-off process seamless! I would absolutely rent through them again.

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    4 years ago

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    We appreciate your review, Siobhan. We hope to see you again. - Lisa S

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    2 years ago

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    12 years ago

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    8 years ago

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    11 years ago

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    Page 1 of 7

    Ask the Community - National Car Rental

    Review Highlights - National Car Rental

    On this trip I picked the vehicle up at BWI with a drop off at Manchester Airport in New Hampshire.

    Mentioned in 70 reviews

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    Budget Rent A Car System - The line at 12:15PM on 7-13-24

    Budget Rent A Car System

    1.3(313 reviews)
    0.0 mi

    Lanham MD, Location…read more "We absolutely love our neighborhood Budget and Avis car rental location. My husband and I have been renting from them for the past eight years, and we've always had a great experience. LaMont, the owner and manager, is fantastic--he really goes above and beyond. Everyone there is always so polite and friendly. The young lady, Fransiel (I hope I've spelled her name correctly--my apologies if I haven't!), is also incredibly helpful. What I love most about this location is that they are always fully stocked with inventory, and their hours of operation are very convenient. Keep up the great customer service! ~Max.

    Be honest with customers. This location attempted to give us a car with damage and from a lower…read moretier category without giving the lower price. They didn't even have our category of car at this location, but to try to give us a cheaper level car without adjusting the price and then lying by saying the car they tried to give us was in the same category was totally dishonest. Even when we showed the proof to him online, he tried to deny it. Don't get me started on the cracked windshield that they pinned on us, probably because the previous renter bought the insurance. Even the rep said it was barely noticeable so we probably missed it when we rented the car. Since we didn't buy the insurance, they had a sucker to pin it on. Word of advice. If you still rent from this place, video every inch of the car. Take it slow and get it all. You can thank me later.

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    Hertz Rent A Car

    Hertz Rent A Car

    2.1(246 reviews)
    0.0 mi

    Meh..have had much better experiences with Hertz at other airports!…read more We flew into Baltimore, and arrived around 9pm. I had already done the pre-check in and my name was on the board when we arrived. Problem was, there were literally 2 cars to choose from. The whole Presidents Aisle was missing in action! While standing there trying to get into one car, a rep came over and tried to check it in to my name. Unfortunately, someone at the counter already reserved it. Thankfully, this Hertz rep was awesome and he saw a car that just had been returned, and he went to get it across the parking lot and brought it to me and checked it out for me. It was a Kia Sportage (2nd time I have received this type of car from Hertz. I like it...small SUV, very comfy, fun to drive, good gas etc). Return was a breeze. They have a shuttle that takes you to the rental car facility. It took about 10 minutes..one of the longer shuttles from airport to rental lot that I have taken. Rating would be higher if they had more cars.

    Awful!!! I'm a Gold member. I got the email and text messages that told me to go straight to the…read moregarage, find my name on the board. and go straight to my car. When I got there, there was a kind lady in front of the door to the garage directing people to go stand in line. When I got to the line, I was met by several disgruntled customers. Nobody was telling them what to do. No one was telling them what the problem was. One lady had been waiting there for two hours. Hertz had run out of cars and they had no resolution. The desk associates were completely flustered. They said it could be 1:30 hours for a car. They're just waiting until a car came in. If you don't think you'll have a car, don't reserve them for people. Hertz lost some credibility in my mind today!

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6(73 reviews)
    0.0 mi

    Hey yall!…read more Logan at BWI Alamo, just told me he can honor the 20% off discount I got from Erica at KANSAS ENTERPRISE, after my complaint there, but can't honor the premium upgrade she gave me due to not having those cars right now at 10:30pm on 2/3. I told her on email. I just wanted to say that. That's not satisfying to hear. I just rented another car for $76 (24 hours) with my 20% discount making it $61... and it will be a suv or van. Well, it's a 2026 Nissan. I did see a luxury Mercedes but looks like it just got turned in and isn't ready. Just wanted to follow up on this. I showed Logan the email and he said he doesn't know who ERICA is and I said it's someone in ur company! Erica Beck at enterprise/alamo in Kansas City! She helped me with my last rental! Anyways let's see how this 24 hour rental is! So far car is clean and new.

    I was a regular and loyal Alamo member, BWI was a regular pickup spot for me as I traveled for…read moremedical reasons. However, having rented here twice in 2 weeks, it's become obvious this location is simply awful at customer relations and mitigating even the slightest of problems. For example: you don't replace a SUV with a compact car at the same rate. However most unsettling is how making changes at the counter to appease counter, agents... who by the way...discussed my rental situation in front of other customers.... was so poorly handled. Alamo BWI made me change my return flight match even though my car rental was for FEWER days than my flight itinerary. I spent a few hundred dollars on site changing my flight to match the date ON SITE... only to be told by Alamo management the problem was that i made the change in real time in front of them. What??!?? I am in town for a week and a half, but I only need a car rental for 3 days.... and that's a problem????? So I left because clearly, Alamo BWI no longer wants or values my business. I walked right out and booked next door at a different rental company.

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    1.3(18 reviews)
    0.2 mi

    Terrible customer service. Charged $14.99 extra a day for my husband to drive. I was told it would…read more$14.99 extra NOT per day. Ridiculous. When I called to have these charges removed they would not. This is the only company to ever charge me for my spouse to drive. The car had low tire pressure and we had to add air to them. Also the low engine oil warning came on as we drove off the lot. I will never rent from this company again.

    If I could give this place zero stars, I would. I left my wallet in the rental car -- I knew…read moreexactly where it was. I realized it less than 10 minutes after returning the vehicle and tried to call right away. You'd think that would be plenty of time to grab it before the car went anywhere, right? Nope. Instead of being allowed to speak to anyone at the actual rental car location, I was told to fill out a generic lost and found form. No phone number, no way to contact the branch directly. I called the main line begging for help -- literally begging -- and the guy refused to transfer me to the location. After five minutes of pleading, he finally said he'd "call himself," but of course there was no answer. We had just gotten married the day before and were supposed to leave for our honeymoon in two days. The stress this caused is unbelievable. It's now been three days, no update, no email, no voicemail -- nothing. That car is definitely rented to someone else by now, and who knows where my wallet is. The lack of urgency, accountability, and basic human empathy here is beyond disappointing. This isn't just poor customer service -- it's a total failure of common sense. If you value your sanity (or your belongings), avoid this company at all costs.

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    National Car Rental - carrental - Updated May 2026

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