Meh..have had much better experiences with Hertz at other airports! We flew into Baltimore, and arrived around 9pm. I had already done the pre-check in and my name was on the board when we arrived. Problem was, there were literally 2 cars to choose from. The whole Presidents Aisle was missing in action! While standing there trying to get into one car, a rep came over and tried to check it in to my name. Unfortunately, someone at the counter already reserved it. Thankfully, this Hertz rep was awesome and he saw a car that just had been returned, and he went to get it across the parking lot and brought it to me and checked it out for me. It was a Kia Sportage (2nd time I have received this type of car from Hertz. I like it...small SUV, very comfy, fun to drive, good gas etc). Return was a breeze. They have a shuttle that takes you to the rental car facility. It took about 10 minutes..one of the longer shuttles from airport to rental lot that I have taken. Rating would be higher if they had more cars. read more

If you're renting from this Hertz location, block out extra time -- service here is painfully slow. I just needed to switch the credit card on file, and even in the "Gold" line that took 15 minutes. The regular line was worse. Meanwhile, staff wandered in and out from the back with zero urgency, like they weren't aware people were waiting. To top it off, the airport shuttle situation is its own headache. I watched one shuttle pull away while in line and then waited another 15 minutes for the next. This isn't a one-off -- I've rented here multiple times and it's consistently the same story. In the past I've just given up and Ubered instead of waiting on the shuttle, and nearly missed my flight even with a three-hour arrival buffer. Hertz needs to staff the counter properly on weekends -- one person for two lines doesn't work. Would not recommend this location unless you have no other option. read more

Awful!!! I'm a Gold member. I got the email and text messages that told me to go straight to the garage, find my name on the board. and go straight to my car. When I got there, there was a kind lady in front of the door to the garage directing people to go stand in line. When I got to the line, I was met by several disgruntled customers. Nobody was telling them what to do. No one was telling them what the problem was. One lady had been waiting there for two hours. Hertz had run out of cars and they had no resolution. The desk associates were completely flustered. They said it could be 1:30 hours for a car. They're just waiting until a car came in. If you don't think you'll have a car, don't reserve them for people. Hertz lost some credibility in my mind today! read more

Hertz Rent A Car - Car Rental Near Me - Baltimore, Maryland

I booked my reservation months in advance for a 9 day roadtrip. I paid extra for a hybrid SUV. Doesn't matter here, they will give your car away. Showed up to a sign that said no cars available. I had to wait hours pushing my already tight itinerary back by 2 hours. And guess what, didn't even get a hybrid SUV that I paid for. The customer reps in person treat you like your the inconvenience. They are also short staffed and only had one rep assisting customers. And guess what, you better pay for their plus membership because they get seen first. So while us "little people" were waiting our turn, customer after customer in the "plus" line got to cut us all off. And forget about calling customer service. They don't understand and will even hang up on you. It is sad because I booked Hertz thinking their reputation was excellent and after this fiasco, boy was I wrong. I will never, ever book Hertz again and I implore others go seek rental cars elsewhere. read more

Hertz Rent A Car - No cars available even though I booked a reservation over a month to my arrival. - Car Rental Near Me - Baltimore, Maryland

They have really gone down in their quart of service. Reserved-a van and when I arrived they said they had none available. They offered to put me in a sedan which would not work because I had a group of six and needed something with a third row. Eventually they got me in a full sized SUV. It has a lot of scratches around it but it was all they had available. I was assured that the damage had been noted before I exited the lot. At the exit I had another issue. For some reason the vehicle was coming up as not available for rental. So I had to wait for a manger to come out and change something to allow me to leave the lot. Process was very time consuming. I don't know if I will use them again. I used to love hertz. They are usually a little bit more than others but the good service was worth the cost. Now not so much. read more

Hertz Rent A Car - Condensation in the tail light. - Car Rental Near Me - Baltimore, Maryland

We rented a vehicle last year and we get here and there's absolutely no vehicles whatsoever that are available. Even the Thrifty also had no vehicles. This place is a joke, stay clear. This is the third time this has happened with this location. Every employee is clueless as well. They have no idea let alone any information to give of why they do not have any vehicles. read more

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No words for how terrible this place is. I have held my tongue and been patient but I cannot any longer. I make this trip twice every month and for over 7 months now, I arrive to no cars being available. Whoever is performing the rental calculations for this location needs to be fired! It's just not worth it anymore. #SeeYaHertz read more

Hertz Rent A Car - List of people waiting for cars. - Car Rental Near Me - Baltimore, Maryland

Second time I made this mistake! Hertz in Baltimore is terrible!! Long line, I'm Presidential. Haven't moved an inch. While the regular line is moving at a snail pace. Always terrible. Avoid, Avoid, Avoid!!! read more

They rent defective cars. We normally rent enterprise... won't make that mistake again. We rent vans due to having children. We got a 2025 Chrysler Pacifica with 60,000 miles on it. The tires were the origins tires. Two bald front tires with chunks taken out and we got a flat on drivers side rear. FYI hertz does not give you a spare tire if the car is 2025 ish or later... the manufacturers stopped giving them and hertz won't buy them. If you get a flat, you're stranded without roadside assistance. There will be no spare tire in your car. Where more fun... when I went back to get a new car... they ran out of cars. The clerk at the counter said they do this regularly and they know they are doing it. I see screen shots of the manager telling the clerk to only give cars to their ultra elite members "no exceptions" the counter person was reasonable and said "no way... look at this line. I can't do that to these people." Don't rent from hertz or sky off their affiliates at the Baltimore airport. I was able to get a car but there were legit 15 people they told to suck it up, with reservations. Terrible experience and now I know better. Icing on the cake.., they're trying to say we're damaged the windshield with some chip. Haha it came like that read more

Wow. We reserved a car.. we did what we needed to do, and yet, they have no cars? How does that happen? We got here at 6:40am after taking a red eye, we are tired and this is frustrating. Apparently, this happens a lot according to other reviews...like, get it together, it's a busy airport. ‍ read more

Busy airport and only had 1 employee working the line. Waited for an hour in line to get seen.

I rented from Hertz for a business trip at the BWI location. I rode the very crowded shuttle bus from the terminal to the rental location, which took about ten minutes. When I arrived, I was second in line at the Hertz counter. While waiting, the rental agent announced it may be up to an hour before anyone gets a car. I waited roughly 5-7 minutes for my turn. I was checked in within five minutes. I was happy it only took 20-30 minutes to get a car. They called my name, along with a few others, and took us to the gold section where we were advised to pick any car as the keys were in all of them. I chose a four-door midsized car with bearly 7,000 miles. It still had the new car smell. I had to leave extra early for the airport when heading home. I drove into the return area. I was advised to leave the keys in the car, and I could head to the shuttle. Pretty quick return process. I was surprised at the wait to get a car when I arrived. But I hadn't rented post covid. The staff were friendly and I would rent from Hertz again. read more

Hertz Rent A Car - Car Rental Near Me - Baltimore, Maryland

How? Just how can they have no cars available when I and everyone I spoke to in the line had reserved a car in advance? We arrived when we said we would. No text message from Hertz to let us know they wouldn't have a car. Reading the reviews, it seems to be a common complaint. Other car rental businesses at BWI had cars available even without a reservation. It seems Hertz is double ot triple booking. I don't plan to ever use them again. read more

Continued awful service and nobody cares. Check out what greets you when you go to get a car as presidents circle. And not an employee in sight. Well done Hertz. Be proud. read more

Hertz Rent A Car - Car Rental Near Me - Baltimore, Maryland

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Only use hertz here because of work and membership and this place still continues to disappoint. It wasn't like this and the past year it has gotten down right awful. They finally have enough desk staff around to help folks which is an improvement but still no cars?!!! Doesn't matter if your gold status presidents circle or whatever status they don't have cars and at least a wait of 30mins to 2hours?!!! Wtf ?!!!! Awful selection, at least if you're not going to honor a reservation on time give the customers a discount or part of our money back. So frustrating that none of the other options are any better. So you just have to pick the best of the worst. ‍ I will say the poor customer service folks are friendly and are trying their best. So I gotta give them a shout out. Come on hertz corporate help out your customers and employees. read more

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Booked a vehicle months in advance. Completed all the steps for skip the line and was informed that a vehicle was ready and waiting for me. No vehicles were available at all when I showed up to pick up the vehicle. Was left high and dry. This was at BWI. I am never renting from Hertz at BWI again! read more

I got charged DOUBLE what my initial charge was for my reservation because, even though I reserved in advance, they did not have the car type I reserved available for me when I showed up. My only option was to upgrade to something they had available but I was charged for the upgrade and they didn't offer a discount or anything. I understand if I didn't have a reservation, but I did. I chose Hertz for my rental because I had had good experiences in the past but I will never rent from this Hertz again since I can't guarantee I won't end up paying double to upgrade at the last minute and not have any other choice. read more

Surprisingly good experience renting and returning my car. Car pickup went pretty smooth even though my Hertz number was not in my record. Although I did get a short lecture from the clerk at the desk, he sent me on my way and my car was upgraded. Return was ultra smooth and easy. I do not enjoy the bus ride from the rental car facility to the airport. But this is not hurt's fault particularly. The bus is crowded and no one is wearing masks. Even though we're on the trailing end of this global pandemic, such a bus ride is a perfect COVID super spreader event. read more

Hertz Rent A Car - Chevy equinox - Car Rental Near Me - Baltimore, Maryland

Hot garbage. Slow AF. People sitting behind desks not helping anyone just staring into space. Do not rent from here.

We payed for a membership to reserve a car. Got something saying your car is ready just check the board and go. No car. Why?

Horrible experience, definitely not the Hertz I used to know. Weeks prior to my trip into Baltimore, I pre-paid for my rental. They had a special where you could rent a tesla Model 3 for 2 days and get 1 free, which is the offer I selected and paid for. I had never driven an electric vehicle, but Hertz made sure they emailed several tutorials on how to turn on and off this particular car and how to charge the vehicle as well. I was confident with all I had learned and was ready to drive the car upon arrival. I arrived at the BWI location for my 9:30 am. appointment on a Friday morning. There was 1 associate at the counter and 3 people in front of me. Twenty minutes later, another associate arrived at the Presidents Circle Desk. Once I made my way to be helped 30 minutes after arrival, the process was fast, and the Hertz associate was professional and friendly. Since I had already done everything online, it took maybe 5 minutes to complete the transaction. The young lady helping me told me to wait on the side while she checked to see if my vehicle was ready. I ended up waiting on the side for about 30 minutes and then was told they were out of Teslas yet had a better vehicle. When I walked outside, they had like 5 vehicles, all small SUVs, and a Polestar EV, which I was unfamiliar with. The associate helping me in the parking lot assured me that the Polstar was similar to a Tesla yet better. It was definitely bigger, but with no other decent options, I took the car and left. On my way out, I asked the man at the exit gate to note that the vehicle was less than half charged. Once outside in the light, I realized how dirty the white car was, and no one had even bothered to run the car through the car wash, which I know is on location, total fail there. The only bright side of this experience is that the car actually did run very well and was pleasant to drive. It took many hours to charge up at my hotel, but it was very cheap to charge. Hertz used to have the best customer service, best clean cars, and overall used to be the best experience amongst other rental companies. Maybe it was simply a busy morning. I am still willing to give Hertz BWI another chance during my next trip to Maryland. read more

We have been waiting for two hours and 15 minutes since we arrived for a car. We have had our reservation for a month! Also don't check in online! Make sure you check in at the counter or you will never get called. I am sitting next to a woman who missed her class reunion because of the delay and they would not refund her money so she could take an uber instead of continuing to wait. read more

Reserved a car weeks in advance. I am a President's Circle member who has used Hertz EXCLUSIVELY for decades. Landed and proceeded to the car rental building on the bus. I entered the building only to see DOZENS of people either in line or waiting in the lobby. I went to the Gold Member board and my name was not on it as it should have been. I went back inside, waited in line only to find out there were NO CARS. NO CARS!!! Hertz, you have ONE JOB...rent cars. How can this possibly happen? This is an F up of epic proportion! I was told it would be an hour before they could get me a car (8pm already. I waited about half an hour and only one guy got a car in that time. I asked him how long he waited and it was 96 minutes. The rental desk closes at midnight...I did the math and did not see anyway everyone was getting a car before then. Took an Uber and rented a car locally at my destination. This was F'd up enough that I am considering kicking Hertz to the curb, as it were. Calls to the customer service desk were useless. No one at Hertz cares about their customers. No one. read more

staff had an attitude. I was the first in line with no one else in line and my check-in process took nearly 30 minutes because the staff member paid more attention to people walking up asking questions about different rental companies And airport amenities. Slightly annoying after long travel. It was like I didn't exist.... which was weird as I was the only person in line read more

Friendly staff, but told me to get my reserved vehicle that I had at least a 3 hour wait. Also, there were people ahead of me, and could be longer. Wow!!!!! What is the point of having a reservation when you have no vehicle for you. read more

1st time renting from Hertz. Thinking they were the best, so didn't expect any issues. HA! 2 hour wait for a pre paid, reservation!!! Only 2 girls at the counter with long lines, who barely acknowledged customers. Never again!! read more

Trash customer service. The woman at the counter was rude. She gave no smile, no hello. We asked about renting a vehicle. She took the longest sip of her drink and without making eye contact said they do not accept walk ins. When we asked how we can make a reservation she took another long sip and told us to get off the line. Unacceptable. read more

I had a reservation & when I get here they said it was a 2 hour wait with no cars. I don't understand how any business can operate where a "reservation" for a certain time does not mean anything. This is ridiculous and even though I have company benefits with using Hertz, I will never use them again. Terrible experience. Currently waiting for over 45 minutes & they said it will likely be 2 hours. DO NOT COME HERE. GO TO TURO OR AVIS read more

One of the worst rental experiences for the past many months as even Gold members need to wait for 45 min to 2 hours for a car. When asked the person at the counter what had happened as I have experienced the same wait for multiple times recently, the person told me that they don't know and can't tell. Oh I know you know the reason especially if it has been at least the past 3 months... Will definitely recommend our corporate not to have Hertz as a preferred provider. read more

I have been a Gold Member since 2003.. And-although their customer service has fallen off, "no one does it bette",, the people on the front lines keep people coming back, but it is obvious their bottom line is the priority and not the customer. I know my comment won't change the Corporate culture, but they should know we as customers are not "stupid". read more

My sister left her IPad in her rental this morning and discovered it after she was at the airport. She called, no one answered. I called, no one answered. They tell you to use their website to report it. I drove to the facility, gave them the reservation number and within 10 minutes I had the iPad! I showed them my license to prove it was ok and that was that. The crew was great! If they would answer their phones, it would be even greater. read more

Worst experience ever with a rental car company. Car would not start, 2 hour wait for AAA to tell me it wasn't the battery, then they wanted me to wait for a tow truck to take it back to the airport. The tow truck driver couldn't find the hotel and called me for directions and not Hertz who were not interested in me getting to my destination. During this time I was missing the meetings I traveled for. Hertz did not do anything during or after to help me get where I needed to be, thankfully Uber was available. Next time I will go back to using Enterprise. read more

I have been renting cars continuously from Hertz at the BWI location for the past 6 months and they have the best customer service. I had to go back in several times for different reasons. Mr. Gilbert at BWI was professional and very helpful! Mr. Gilbert should be rewarded the best employee of 2023 title. Thank you very much!! Meklit read more

Cars are old. This is the third time I have had to wait for a car as a presidents circle member despite a reservation made weeks before. Buy more cars, or let people rent the rows of premium vehicles sitting there instead of waiting hours or more for a car. There was a family with young kids waiting with me at 9pm who easily could have benefited from one of the at least 20 minivans or SUV's sitting in "reserved" section. I was finally given a 2021 Nissan Sentra with 36,000 miles that I had to ride windows open because it smelled so bad of cigarette smoke and marijuana but since I was on call for work I needed a vehicle sooner than later. read more

This was by far the worse experience that I have ever had! I would NEVER rent with Hertz EVER! I rather walk 1000 miles then give anyone here one cent of my hard earned money. I was sent here from my insurance company but when I got here I found out that they did not honor insurance claims. BUT they were just so rude about it. They didn't give two F&CKS about customer service. I did not have a ride home from the airport once I found out this information I was going to rent a car and spend my own money. They were just so rude and disrespectful with the worse attitudes that I have ever seen. There was an older white lady that waited on me. I paid $300 for the cheapest and smallest car. I got to the parking lot still thinking about how rude everybody was and how I did not even want to give them a dollar. I went back to the counter and just requested my money bank. The older white lady called a younger black girl over to the counter that just had the worse attitude cancel my transaction. I asked her if I can have a receipt. She refused to and said that there was no receipt to give. First of all. I have never heard of not having a receipt for anything you purchase or take back. They need to sweep out the staff and start over from scratch with a new staff. Please recruit some people from Chic-Fil-a if you need to. I am highly disappointed that I experienced this at Hertz. I had to catch the light rail, and walk a mile home. I rather do that any day then rent from Hertz where their employees are so rude. read more

Save your time and money. Even if you book online and pay in full you will regret your your decision to deal with this company. The employee working the counter is untrained and rude. There is seriously 20 people in this line right now, I've spent more time at this rental car location then I have on the flight coming in. read more

Hertz Rent A Car - Car Rental Near Me - Baltimore, Maryland

Flew into BWI for the first time on Sunday evening and chose to rent through Hertz as they had a slightly lower price this time than my typical go-to company, Enterprise. There's a courtesy bus that will shuttle you between the airport and the off-site rental facilities just outside of the airport. The busses are clean, and the drivers will actually wait if they see you rushing to make it as they are pulling away. Even if you miss a bus, the next one is only about 5mins behind. First and foremost, the service at this Hertz location is top notch. Everyone from the associate who checks you in, to the people who greet you and welcome you back after you return your car. Didn't meet a single employee along the way who was unfriendly or passed me without a greeting (unlike the typical employee at SFO). After you have checked in, simply head into the garage area to the designated zone (based upon the type of vehicle you rented), and choose any vehicle available at that area. The key will be waiting for you on top of the dash. Only thing that rather perplexed me was that no one seemed to do a vehicle inspection prior to me driving off the lot. Regardless however, I was able to return the vehicle without any issues as I brought it back the same condition that I obtained the vehicle in. My only real complaint however is with the vehicle itself. First off, while most likely due to the fact that I rented a compact, the vehicle had no alarm. This is definitely a 1st world problem, but I can't remember the last time I actually had to manually lock the car with the door lock every time I stepped out. In addition, while it was obvious that Hertz made every effort to clean the vehicle before making it available for rental again, there were many stains and holes on the upholstery of the seating from previous renters who obviously did not care for the vehicle at all. While I realize this is out of Hertz's control, as they certainly cannot be expected to replace the seating every time it gets stained, it also does not leave the best visual image behind. I would also not recommend renting the GPS unit like I did, as not only does it cost $17/day, but it was very unresponsive and I often found myself just resorting to using my phone during the times that I could not get it to respond. read more

Normally Hertz are great. BUT having been issued a Tesla stinking of cannabis (should have been picked up on return and never issued) I was given another Tesla, not charged and dirty in the inside. THEN, with four exits open and eight cars queued to leave, it took 58-mins to exit the garage; a process that takes 2-3 minutes in any other airport in the World. SO customer service took my constructive points and offered me a platitude - thanks Jerimia Green, you must have worked to make that email so patronizing. 'We apologize your car was not ready on arrival' - yet it was parked up and allocated and someone passed it good to go, TOP TIP - stay with Hertz, just never rent from Hertz at BWI as they are clearly poorly led with management who do not care in the slightest. read more

Worst customer service ever. Each time I talk to someone they tell me something different. Absolutely no accountability!!! Straight wild wild West. read more

I've never rented a car on my own before so this was a unique experience for me when I was on my business trip. My flight landed pretty late and I arrived a little closer to midnight. There was not that many cars left in the lot and all the cars that were left were pretty big. I finally found a midsize car that I would be comfortable driving and as I was leaving the gate agent told me that the registration expires in a few weeks and given that I was renting the car for six weeks I cannot take that car. I do not understand if the tags were expiring soon why were they not replaced prior to someone using that car. After searching and talking to someone for about 30 minutes a more compact car arrived on the lot and I was able to take that car. Weeks go on and I decide to end my trip one week early and I see on my rental agreement that if the rental is returned early or late there may be a fee. It made no sense to me that I would be charged a fee if I return a rental early. I called multiple times their direct line to ask them since Customer Service was not helpful and I was not receiving an answer. I decided to just drive there in person and ask an agent to help me with this. When I arrived the location was packed with people that were verbally dissatisfied with their circumstance. A few people mention very loudly that they have been waiting for over two hours to receive a vehicle. I was very happy I arrived late at night and was not stuck in this unfortunate circumstance. When I spoke to the agent about returning the vehicle early she was very unresponsive and very stressed out about the situation with the other customers and did not offer any help other than you'll find out when you return it. Long story short I was not charged an extra fee once I returned it early. read more