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    Hertz Rent A Car

    2.1 (246 reviews)
    Open 6:00 am - 12:00 AM (Next day)
    Updated 1 month ago

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    No cars available even though I booked a reservation over a month to my arrival.
    Brianne G.

    I booked my reservation months in advance for a 9 day roadtrip. I paid extra for a hybrid SUV. Doesn't matter here, they will give your car away. Showed up to a sign that said no cars available. I had to wait hours pushing my already tight itinerary back by 2 hours. And guess what, didn't even get a hybrid SUV that I paid for. The customer reps in person treat you like your the inconvenience. They are also short staffed and only had one rep assisting customers. And guess what, you better pay for their plus membership because they get seen first. So while us "little people" were waiting our turn, customer after customer in the "plus" line got to cut us all off. And forget about calling customer service. They don't understand and will even hang up on you. It is sad because I booked Hertz thinking their reputation was excellent and after this fiasco, boy was I wrong. I will never, ever book Hertz again and I implore others go seek rental cars elsewhere.

    Condensation in the tail light.
    Ravon H.

    They have really gone down in their quart of service. Reserved-a van and when I arrived they said they had none available. They offered to put me in a sedan which would not work because I had a group of six and needed something with a third row. Eventually they got me in a full sized SUV. It has a lot of scratches around it but it was all they had available. I was assured that the damage had been noted before I exited the lot. At the exit I had another issue. For some reason the vehicle was coming up as not available for rental. So I had to wait for a manger to come out and change something to allow me to leave the lot. Process was very time consuming. I don't know if I will use them again. I used to love hertz. They are usually a little bit more than others but the good service was worth the cost. Now not so much.

    Continued awful service and nobody cares. Check out what greets you when you go to get a car as presidents circle. And not an employee in sight. Well done Hertz. Be proud.

    Michelle D.

    I rented from Hertz for a business trip at the BWI location. I rode the very crowded shuttle bus from the terminal to the rental location, which took about ten minutes. When I arrived, I was second in line at the Hertz counter. While waiting, the rental agent announced it may be up to an hour before anyone gets a car. I waited roughly 5-7 minutes for my turn. I was checked in within five minutes. I was happy it only took 20-30 minutes to get a car. They called my name, along with a few others, and took us to the gold section where we were advised to pick any car as the keys were in all of them. I chose a four-door midsized car with bearly 7,000 miles. It still had the new car smell. I had to leave extra early for the airport when heading home. I drove into the return area. I was advised to leave the keys in the car, and I could head to the shuttle. Pretty quick return process. I was surprised at the wait to get a car when I arrived. But I hadn't rented post covid. The staff were friendly and I would rent from Hertz again.

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    Peter P.

    Only use hertz here because of work and membership and this place still continues to disappoint. It wasn't like this and the past year it has gotten down right awful. They finally have enough desk staff around to help folks which is an improvement but still no cars?!!! Doesn't matter if your gold status presidents circle or whatever status they don't have cars and at least a wait of 30mins to 2hours?!!! Wtf ?!!!! Awful selection, at least if you're not going to honor a reservation on time give the customers a discount or part of our money back. So frustrating that none of the other options are any better. So you just have to pick the best of the worst. ‍ I will say the poor customer service folks are friendly and are trying their best. So I gotta give them a shout out. Come on hertz corporate help out your customers and employees.

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    8 months ago

    Hot garbage. Slow AF. People sitting behind desks not helping anyone just staring into space. Do not rent from here.

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    7 months ago

    We payed for a membership to reserve a car. Got something saying your car is ready just check the board and go. No car. Why?

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    Page 1 of 7

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Got a great deal on a clean car with a huge trunk for all 3 of our's luggage thru the USAA car rental program.

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    National Car Rental

    National Car Rental

    3.8(252 reviews)
    0.0 mi

    Another car rental company lost my reservation when I was tired and had come in late from the West…read moreCoast! National BWI was glad to help me and saved the day. They had a wide selection of vehicles of the type I wanted in the Club aisle. One issue. The next day, I had a low tire pressure warning, so I assumed there was a leak. Called National Roadside Assistance. They were helpful but by then the closest open rental facility was in the airport. Went back to National BWI, who were expecting me and handled the switch out smoothly. Took my vehicle and got another one. Another minor issue. The next vehicle's display screen kept locking up when I tried to interface to Google Maps. Each vehicle was a nearly new Mitsubishi SUV. These are not really National's fault. Hope to rent from them again on my next trip!

    I rented from National Car Rental on a work trip to Baltimore. I caught the shuttle to the car…read morerental location. National was located to the left once inside the building. There was only one person in front of me, my wait time was 5 minutes. I showed my ID and provided a credit card. The checkout process took less than 10 minutes. I walked into the garage where I was met by an employee who pointed me to a mini SUV. I was very happy with the car as it had less than 3,000 miles. It still had the new car smell and drove like a dream. Drop off was easy peasy. I got in line and someone came to take the keys and check in the car very quickly. Then I hopped on the free shuttle bus which took me to the terminal.

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    National Car Rental
    National Car Rental - Good selection of vehicles in Emerald Aisle

    Good selection of vehicles in Emerald Aisle

    National Car Rental - National parking area in the garage

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    National parking area in the garage

    Budget Rent A Car System - The line at 12:15PM on 7-13-24

    Budget Rent A Car System

    1.3(313 reviews)
    0.0 mi

    Lanham MD, Location…read more "We absolutely love our neighborhood Budget and Avis car rental location. My husband and I have been renting from them for the past eight years, and we've always had a great experience. LaMont, the owner and manager, is fantastic--he really goes above and beyond. Everyone there is always so polite and friendly. The young lady, Fransiel (I hope I've spelled her name correctly--my apologies if I haven't!), is also incredibly helpful. What I love most about this location is that they are always fully stocked with inventory, and their hours of operation are very convenient. Keep up the great customer service! ~Max.

    Be honest with customers. This location attempted to give us a car with damage and from a lower…read moretier category without giving the lower price. They didn't even have our category of car at this location, but to try to give us a cheaper level car without adjusting the price and then lying by saying the car they tried to give us was in the same category was totally dishonest. Even when we showed the proof to him online, he tried to deny it. Don't get me started on the cracked windshield that they pinned on us, probably because the previous renter bought the insurance. Even the rep said it was barely noticeable so we probably missed it when we rented the car. Since we didn't buy the insurance, they had a sucker to pin it on. Word of advice. If you still rent from this place, video every inch of the car. Take it slow and get it all. You can thank me later.

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    Budget Rent A Car System
    Budget Rent A Car System - Maintenance requests

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6(73 reviews)
    0.0 mi

    Hey yall!…read more Logan at BWI Alamo, just told me he can honor the 20% off discount I got from Erica at KANSAS ENTERPRISE, after my complaint there, but can't honor the premium upgrade she gave me due to not having those cars right now at 10:30pm on 2/3. I told her on email. I just wanted to say that. That's not satisfying to hear. I just rented another car for $76 (24 hours) with my 20% discount making it $61... and it will be a suv or van. Well, it's a 2026 Nissan. I did see a luxury Mercedes but looks like it just got turned in and isn't ready. Just wanted to follow up on this. I showed Logan the email and he said he doesn't know who ERICA is and I said it's someone in ur company! Erica Beck at enterprise/alamo in Kansas City! She helped me with my last rental! Anyways let's see how this 24 hour rental is! So far car is clean and new.

    I was a regular and loyal Alamo member, BWI was a regular pickup spot for me as I traveled for…read moremedical reasons. However, having rented here twice in 2 weeks, it's become obvious this location is simply awful at customer relations and mitigating even the slightest of problems. For example: you don't replace a SUV with a compact car at the same rate. However most unsettling is how making changes at the counter to appease counter, agents... who by the way...discussed my rental situation in front of other customers.... was so poorly handled. Alamo BWI made me change my return flight match even though my car rental was for FEWER days than my flight itinerary. I spent a few hundred dollars on site changing my flight to match the date ON SITE... only to be told by Alamo management the problem was that i made the change in real time in front of them. What??!?? I am in town for a week and a half, but I only need a car rental for 3 days.... and that's a problem????? So I left because clearly, Alamo BWI no longer wants or values my business. I walked right out and booked next door at a different rental company.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    1.3(18 reviews)
    0.2 mi

    Terrible customer service. Charged $14.99 extra a day for my husband to drive. I was told it would…read more$14.99 extra NOT per day. Ridiculous. When I called to have these charges removed they would not. This is the only company to ever charge me for my spouse to drive. The car had low tire pressure and we had to add air to them. Also the low engine oil warning came on as we drove off the lot. I will never rent from this company again.

    If I could give this place zero stars, I would. I left my wallet in the rental car -- I knew…read moreexactly where it was. I realized it less than 10 minutes after returning the vehicle and tried to call right away. You'd think that would be plenty of time to grab it before the car went anywhere, right? Nope. Instead of being allowed to speak to anyone at the actual rental car location, I was told to fill out a generic lost and found form. No phone number, no way to contact the branch directly. I called the main line begging for help -- literally begging -- and the guy refused to transfer me to the location. After five minutes of pleading, he finally said he'd "call himself," but of course there was no answer. We had just gotten married the day before and were supposed to leave for our honeymoon in two days. The stress this caused is unbelievable. It's now been three days, no update, no email, no voicemail -- nothing. That car is definitely rented to someone else by now, and who knows where my wallet is. The lack of urgency, accountability, and basic human empathy here is beyond disappointing. This isn't just poor customer service -- it's a total failure of common sense. If you value your sanity (or your belongings), avoid this company at all costs.

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    Sixt Rent A Car - SIXT

    SIXT

    Sixt Rent A Car - Customer service area

    Customer service area

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    SIXT Rent a Car Baltimore Int Airport

    Hertz Rent A Car - carrental - Updated May 2026

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