This location rocks when it comes to excellent customer service. I dropped off my car at a local…read more shop overnight and was told this location had a rental for me so that I'm able to get back home today. Well we set out to walk to the location from where we were, get there only to find out they sell cars not a rental company. I thank Rebecca whom was so kind and courteous to drive my son and myself to the beaver dam location I definitely appreciated your kindness.

We purchased a Van and the process was the quickest/smoothest experience we've experienced in our…read morecar buying "adventures". Rob Olsen made the experience as awesome as it was and my wife and I want to say thank you once more to him.

We rented a U-Haul through the U-Haul website and this was the pick-up/drop-off location…read more We got there a few minutes before opening and there was some confusion with the staff regarding my reservation. I love harnessing technology and any automated processes that are made available and I got several emails from U-Haul saying I could pick-up via their website. As I was completing the process, the staff was confused and seemed like they didn't have much experience with this. Nevertheless, everything was super easy and seamless. When I dropped off the truck, the staff was friendly enough and there were no major issues. The truck was also in decent shape.

Don't rent from these racist crooks. They were rude from the start and that alone should've been my…read morecue to not rent from them. They try to find any reason to keep your security deposit and on top of that, they falsely accuse you of causing damage to their rental and will repeatedly try to charge your card to cover the "damages". Stay away from this shithole

They jipped me. They wrote 27 less miles on the paper than what was actually on the odometer. I was…read morecharged for 39 miles when my round-trip was only 12. And the U-Haul was dirty. The guy at the front told me about the 7/8 gas tank and to fill it up to that much when I returned it- even made me initial by that. But he didn't mention the mileage. So it didn't occur to me to check it. When I returned it was a my word versus their word scenario. Of course they win- they have your credit card pre-charged. Originally I felt mad at myself for being trusting or absent-minded. But the more that I thought about it, it's bad business on their part. Either they are honestly messing up and not recording mileage accurately (incompetence) or ripping off customers who don't look twice at the bill (worse than incompetence). Makes sense on their part not to be thorough either way since most people are in a rush to get started or too tired after moving stuff afterward to check. Needless to say, I won't be going back. There are plenty of other places in the Towson area you can rent from.

Ryan at this location picked me up minutes after I called needing a rental. He treated me with…read morerespect and he knows his business well. I rented a great full size car. Experience was ideal. Thanks

I had a car getting worked on and needed a rental car, Justin was quick to help me out while…read moreinsurance was processing the claim, Calvin showed me the car and explained the process and Jordan was great in helping me when I returned the car. Was a great experience and they were extremely helpful throughout.