2nd time using this shop. Great work and love the people. Thanks again for your help.read more

Chuck Took really good care of me. I used Erie Insurance and was super easy. They work really well…read morewith them.

Don't know how the service is yet when it comes to fixing my vehicle…read more I used a caliber collision in a different location quite a few years ago and they really messed my car up more than I think it should've been I actually still have the car sitting out in my driveway with the shitty bumper that they put on there. I was not pleased at all, but I'm putting my vehicle now in the hands of these mechanics on York Road. I'm not sure if my car is going to be a complete total yet because I'm in the hospital and I'm hoping to be up there Monday to do paperwork, but let's just pray that my vehicle is fixable and they do a great job and a fast job because my insurance only pays for my rental for so long. It took me days to even get my rental, which took me out of work and really hurt my pocket. I work 40 minutes away from my house so I am really counting on this. I'm giving this review because they were very quick to contact me as soon as my car was handed over to them and needed to be towed to them they have kept in touch and the lady that has been calling me is very nice and respectful and I thank them for that so thank you for your great customer service so far because what I need right now is nice positive people. I don't think I could take anymore crazy stress or ignorant people like the ones that were at the tow company that took my car to begin with.! Needless to say they need to get a review they held my car for like four days without even saying anything or contacting anyone. The car was stolen and they had it as a accident and when I went in there, they said it was a fault in the system from the driver they did that just to get money for it sitting in their yard . A lot of people have said that this company does that even the police. Please be good to my car.

I have absolutely nothing good to say about this location despite myself and family members using…read morethem in the past. My entire experience has caused my spouse and I a huge amount of stress. We are constantly fed lies about the status of our vehicles repairs, when it will be completed, the list goes on and on. The amount of time I have been left without a vehicle for my family is completely unacceptable.

There is significant room for improvement in customer service at this establishment. When I pulled…read moreonto the lot, I thought the place was abandoned because it felt dark. While there are few staff members, I think they would benefit significantly from additional communication and customer care training. Enhancing these skills could lead to a better experience for renters because, at this point, I would tell the world not to rent a car from this janky establishment, nor would I ever patronize them again.

in January I had my first experience with renting a car from Sterling. It was extremely easy and…read morePeggy was fantastic. She was very professional and reassuring in a stressful time. This week I had my second experience at this location and was sad to learn that Peggy was not at this location. However she came in at the end of her very long day, and finished my transaction. Again with composure, grace and professionalism. Unfortunately the manager seemed as if he did not want to wait on me, even though I had called ahead and was already in the system I was lucky she came in when she did. Peggy gives outstanding customer service.

My vehicle threw a check‑engine light for low oil pressure, so I took it to a shop I trust. They…read morebelieve the issue is just a bad oil filter, so they replaced it for only $9 including parts and labor. They told me that if the light comes back, the next step would be to replace the oil pressure switch, which costs about $350 because it sits under the manifold and takes time to reach. I appreciated that they didn't jump straight to the expensive repair. They tried the simple, inexpensive fix first and only suggested moving to the costly option if it becomes necessary. It felt honest and fair--more like, "Let's try the easy solution first, and if that doesn't work, we'll tackle the bigger job without breaking the bank.

I dropped my car off on Monday night on Tuesday afternoon, I received a call from Matt saying that…read morethe oxygen sensor maybe bad,he asked if he had permission to order the part,I told him yes,he then said that he would call me back ,which he never did.I called him back he stated oh I forgot to give you a call he then said that he would order the part and my vehicle should be ready late Wednesday or early Thursday morning. I arrive at the shop Thursday morning at 1045 because again no communication once there I was told that they could not find a work order ticket or my keys,and was told that I didn't give them permission to order the part so nothing was done.2 days wasted in the shop.they finally found my keys,I got them and left.bad customer service, bad vibe. I don't know if they treat all of their customers like that or just those of color that's the vibe that I am referring to.Sad!!!!!