#1 CUSTOMER SERVICE!!!!!! I have never been treated with such courtesy, empathy and respect by anyone in customer service before! They LISTENED to me and actually HEARD everything I said. If that wasn't enough.....They delivered everything they said they would and WAY MORE! They went above and beyond to take care of ME and my car : ) I'm tempted to take a fender off so I can go back and feel like "Queen for the day !" SPECIAL thanks to Erin whose beautiful and kind face is the first thing you see when you walk in the door. 2302 N. Howard Street read more

I was in a wreck and very emotional. I found the staff to be very pleasant and most of all patient. They communicated with me the entire way through the repair. Just outstanding service. read more

I went to Caliber after my car was in a hit in run. Overall the repairs that were completed were top notch. Honestly couldn't have been better (I need repairs to hood, door/door handle, and door). I am happy with the repairs and the customer service. the only reason I rated a 4/5 is because the length of time it took them to be able to get the car and the length of time it took me to get back my car was a little longer than anticipated/desired. There are minor damages to my car now, and I am considering going back. read more

So, someone run into my car while it was packed a couple of months ago and they were nice enough to leave their details, Contacted Caliber Collision, set up an appointment, traveled outside the country for two weeks and just picked it up. They did a fantastic job, and even did an adjustment that was not in the work order for me, that i asked for. Repairs look great, car was clean when i picked it up, will definitely recommend. read more

As a first timer going thru my insurance to fix my car, this spot took full advantage of my unawareness. Shop kept my car for nearly two months, kept swindling about the time. They gave me my car back with technical issues. Mind you, I only took this car to fix ONE DOOR. The man named lan is extremely rude, when I drove the car of the lot I wasn't informed my alternator is busted (which was all fine when I gave the car). Instead of considering customer safety, Ian was extremely personal and said "I thought the owner knows their car" (like what?). You didn't even think about telling me that before I pulled it off the lot? I had to spend another $300 somewhere else cause I can't trust these folks. Also they haven't finished the paint lines on the door which brings the cost of my car down, even though they offered to do it since it's under the warranty, I am not wasting a single minute with these people. Good luck to anyone. read more

I unfortunately was in a hit & run accident and USAA brought me here for repairs. I was absolutely blown away by the quality of service and customer service here. They completed the repair quickly and now you can't even tell it was damaged before. My car looks incredible - it looks absolutely brand new. I want to cry! Dale and the team here went far above and beyond; they even painted my mirror and front door scrape (unrelated to the accident) for me! They helped my insurance arrange my rental for me and made the transition so easy and incredibly convenient. I got updates of what stage my car was in, Dale was very responsive, and they were able to get it back to me earlier than expected so I could make it to dinner tonight. I have never been so happy with any kind of car service ever! Thank you so much!!! read more

Caliber Collision - Repairs by Caliber Collision - looking brand new! - Body Shops Near Me - Baltimore, Maryland

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I just got my k5 back today and wow looks brand new. Caliber Collision in Essex is amazing 10/10 I highly recommend them if you have damage to your vehicle read more

This is a review for a one time visit for replacing the under wheel covering, undercarriage covering , and aligning window . I had a great experience , and the staff was very accommodating of my schedule (I had to re schedule 3 times ) . They completed the repairs very quickly , being able to pick up my car same morning . The pricing is very affordable and reasonable . All the staff I interacted with were very nice , polite , and helpful . And free of charge , they also adjusted my bumper because it was a little off !! Overall I have no complaints and would highly recommend them . I definitely will be returning for any future work I may need PS they have free drinks and popcorn ! read more

Really great and kind community people! My car suddenly stopped while I was driving on North Howard Street. What better place to pull over than Caliber Collision. Thinking it was my battery, someone quickly rushed over to my car with a charger. The issue ended up being that I needed gas so they let me borrow a gas can so I could run across the street, get some gas and be on my way. Unfortunately, since my car does not have a gas cap, putting gas in with the can was not easy; it leaked straight through. It took no time and a few tools, and they were able to put in enough gas so I could get across the street to the gas station. I was super grateful because otherwise, I would have had to pay for a tow just to get across the street! Thank You!! read more

I wish I could leave a rating of zero stars here. Please don't trust these imcompetent, passive aggressive vindictive, rude liars. My car was damaged in August of 2021. Caliber is the only body shop inside Baltimore city whose work is guaranteed by Esurance. I live in Baltimore. I called them on August the 17th & was told the first available appt. wasn't until mid September, but if I declared my car "undriveable" I could get in sooner. I refused because my car was not undriveable. I requested to come in for an estimate, leave in my car, have them order my parts & return to have them put in. Caliber kept refusing to accommodate this ,so I called my insurance rep, they arranged a 3 way call between myself, a Caliber rep & my insurance rep. The people at Caliber agreed to this on a recording & didn't deliver. The first appt for an estimate, unless I declared my car " undriveable" was 10/25/21. I went in for my estimate that day & spent less than an hour there. I was given an estimate for approximately $1359.81 & was reassured that they would order my parts. The next day I received a text saying that my claim had been closed??!!! I called Esurance & Calliber I was told that my parts were being ordered & not to worry. Stupidly, I trusted them at their word. Three weeks later around 11/15/21 I called Caliber about my parts & when they might be arriving. The receptionist said she checked my parts order & told me that " they were booking up fast & I should make an appt soon. When I inquired about available dates she responded with " right now we don't have any openings until Dec 2nd". I didn't expect that a business would be so blatantly passive aggressive & vindictive. I dropped my car off on Dec 2nd only to find out that Caliber then, on 12/02/21 submitted an identical estimate to the one submitted on 10/25/21 after taking my car apart , I have a dated and signed window sticker placed on my car by caliber that verified that my car was disassembled and that a repair plan was made on the 2nd of December. What happened to the parts that were supposedly already waiting at Caliber to be put into my car ??? ( they kept saying that they're at the mercy of the parts suppliers & insurance companies, not sure how the parts suppliers or the insurance company are responsible for their blood faced lie or the fact that they didnt ever order my parts in Oct. They didn't order those parts until 12/02/21. The parts were ordered after a 2nd estimate with my car disassembled ( at least that's what the signed , dated window sticker states) which was identical to the 1st estimate from Oct. I dared to call them on Dec 17th to ask what was taking so long and Theresa Combs hung up on me after claiming that " I had a nasty attitude" ( I do tend to get annoyed when being lied to repeatedly) because I sounded irritated when she tried to give me the excuse that " it's a pandemic and we're at the mercy of the parts suppliers and the insurance companies" , ( so, someone from the parts supplier or Esurance is responsible for Caliber misleading me & lying to me when they said my parts had arrived in November ???). On Dec 17th, when I dared mention that Caliber had assured me that my parts were there in mid November & said I wasn't sure how that misrepresentation fell on anyone but Caliber ? I tried to inquire " why did she submit an estimate identical to the one given on 10/25 on 12/2 to Esurance if those parts had already been ordered and arrived ? " Theresa said that " I needed to check my attitude problem & then she hung up on me. Shortly after that conversation she submitted a new estimate for almost $13,000 , making my car a total loss , filled up with things like my "CRV" nameplate ($47.96) my AWD nameplate ($40.05) those things easily pop off the old door & then onto any identical door. I also found in my estimate a $3,265 charge to "replace the roof panel with sunroof" my sunroof works just fine & there is nothing wrong with the roof. This 3rd estimate seems like a vindictive passive aggressive response to my daring to question why it's taking 5 months to get my car repaired ? It was done after I was hung up on. When the first addendum estimate didn't make the " total loss" budgetary mark, another supplemental estimate was added for $248. Strangely, Theresa made a comment to my mother stating that "Caliber is at the mercy of corporate mandates & rules & that she had no power, but that a private mechanic could easily work with someone to make that vehicle not a total loss, Theresa then stated that the "estimate total was only about $300 over the line" , ironically there was a second supplement added to that estimate for $248.85. 1. if my parts were ordered in Oct , wtf ??? 2. When I called on the 17th, 15 days after I'd dropped my car off, under the impression , given to me by Caliber reps, that I was only dropping it for a parts install , why was there zero mention of an updated estimate ? or that my car was being totaled out ? read more

My 2015 SUV was hit on the rear driver's side and required body and wheel work. It took 4 months, 4 trips to pick up my "fixed" car, 4 trips back into the shop to drop off my not-fixed car, and several loaners before they finally told me my car is fine and any new noises I'm hearing in the rear driver's side area are simply because the car is getting old and Baltimore streets are rough. ***Please note: my below timeline may not be exact, but the repairs did take approximately 4 months from beginning to end*** My car was originally damaged at the end of Oct and my insurance company (USAA) recommended this shop. I had the vehicle towed there and about a month later I received the call it was ready. I picked it up (it looked nice) & upon arriving home (about 1-2 miles away) my car would not lock using the key fob and the interior lights would not go off. Additionally, the inside driver's side cargo panel was significantly scratched and had to be replaced. I took it back in and they got me set up with a loaner. They sent the car to Toyota for a couple more weeks to replace some sort of power lock mechanism (an extra $1000 of work that was luckily covered). When I went to pick it up again I tried to lock it w/ the key fob before I even got in it and it was still doing the exact same thing (it gave me a long beep and interior lights would not turn off until I locked it using the actual key in the door. They got me another loaner. After those repairs were completed I got the car back for a week or so and noticed all kinds of creeks and clangs coming from the rear driver's side area during braking and whenever I hit "normal" Baltimore bumps. I only had about 22k miles on this car when it was towed there and I never heard these noises before the collision. Best I can describe it is that it sounded like there were loose pieces of scrap metal stuck inside the car panels and when I hit a bump just right or took a turn too sharp the loose metal would roll around inside and clang against the outer metal panels. Additionally, there was a loud humming noise that I never heard before which got louder and louder and faster and faster as I increased my speed above 35mph. I was a bit nervous about the safety of the vehicle at that point and I had a 2-week trip planned back home to the Midwest for the holidays, so they gave me a loaner for the trip back home and took my SUV back in for additional diagnostics. After my trip was completed (in January) I picked my car back up and the humming was finally gone (they said they replaced some wheel bearings) but the creeks and clangs were still very noticeable. By then I decided to inspect everything very carefully and I noticed these other flaws: 1. A rubber piece on the roof rack was cracked and was not glued down (I pulled it right off with my bare fingers!). 2. All the "lines" on the passenger's side rear were flush but on the driver's side rear the edge of the liftgate did not line up flush with the panel next to it. 3. The rear driver's side brake light cover had some wiggle room and made a noise when you pressed on it but the rear passenger's side light cover was "tight" and didn't make any noises when pushing on it. 4. The rubber fitting around the gas tank opening was warped and was clearly not placed in there correctly. They told me it was the style of the fitting but I've since discovered this is not true and I've confirmed with other 2015 RAV4 owners that they don't have the same strange fitting in their fuel compartment. So we went on a test drive and I kept pointing out all the obvious noises and they pleaded ignorance and claimed they didn't hear any of the noises I was pointing out. After the test drive they adjusted the liftgate alignment so it was flush with the adjacent panel, they lazily glued the rubber piece back onto the roof rack, and they took a look at the brakes to see if anything could be causing the creeking sounds. After they finished and I drove home, the humming sound suddenly came back. I took it back one last time and they said everything looks fine and the noises are because the car is no longer new and they recommended I take the car to Toyota to see about the humming sound. I was going to fight on this issue to make it right (after all, why else am I paying insurance if it's not going to restore my car back to the same great condition it was in before the hit and run?), but I had/have way too much going on to deal with it, so I gave up. Ultimately I was so unhappy with the condition of the car after Caliber got their hands on it (it literally sounded like a 10yr old clunker, not a 2.5 year old, 20k mile new-like vehicle) that I traded the dang thing in and bought a new SUV. Yes, you heard that right...I WAS SO UNHAPPY WITH IT AFTER CALIBER DID ALL THAT WORK THAT I BOUGHT A NEW SUV! Thanks for such a thoroughly unsatisfying experience! You get 2 stars because the paint at least matched. read more

Worst experience ever! My car alignment and steering is off, and the shop swears that they have done their job. This company has collected their monies, lied to the insurance company, and refused to admit their shady practices. They made it so that I could no longer receive insurance benefits and forced me to leave the shop, and drive on a faulty alignment, turn over the rental car- unless I wanted to pay when they are clearly at fault, and deemed it safe because they are incompetent and no longer wanted to address the issue! Mind you, I am having steering and alignment issues. They made up excuses and said my year of car is the reason my steering wheel is shaking when I am driving although I have been driving this car for years without issues prior to the accident. Staaaaaaaay Awaaaaay! The manager Stephanie is shady and so is John who is incompetent around the issue . If you need a paint job , by all means. If you have real mechanical issues, beware! read more

This is a review for a deer accident that happened to my car. It was missing parts, missing the air filter and i had to spend my own money to replace it, the fuse for my brake lights was blown and got a ticket for it. Had to keep the rental car for almost a month,and then a second one for a week. Had to take it back twice to get it (hopefully) fully fixed. read more

They did a fine job repairing the accident damage to the side of my Ford Ranger. However, when I picked it up there was an alignment issue that hadn't existed before and for which they refused to take responsibility. At best, they never checked my truck for structural damage. At worst, they did the damage. They also never noted that my lower bumper was damaged so it wasn't repaired and to top it off, they managed to spray red paint across the lower bumper as well. I've referred the matter to the insurance company and will be taking my truck elsewhere for the needed repairs read more

I made an appointment last week to have my car repaired by Caliber Collision in Baltimore. When I arrived, I was asked to wait and told my advisor would be right out. Ten minutes later, being the only person in the waiting area, I asked if I could change the channel on the TV that was eight feet from my face. I was told that I could not. "Corporate policy" only permitted watching HGTV. OK. So I sat for another 10 minutes and realized that I wasn't waiting to see a heart surgeon or trial attorney. This is a commodity. And if they weren't organized enough to be on time for a 9:00a meeting, I certainly couldn't trust them with my car. So I collected my belongings and left. Maybe you'll have better luck. Or maybe you'll choose someplace that seems to care about their customers. read more

Body shop THE WORST SHOP EVER!!!!! Please don't take your vehicle to this shop. They constantly change the finish date....not enough skilled people on staff to complete your job in a timely fashion. Very unprofessional! I'm completely frustrated with this while process. read more

Just want to give a big thanks to Caliber Collision for the wonderful job they did on my car. Looks like I never was in a accident and went up and beyond on my repairs. Very friendly staff and my car was ready before the expected date of completion. They took care of everything from my rental car to emailing and calling me with updates. I will definitely use them in the future. read more

These guys are great! They fixed my car in a jiffy with regular calls to let me know how it was going! Definitely recommend! Betty is awesome. read more

horroble service and the manager brian is the worst for taking responsibility of anything! they held my car for almost three weeks without contacting me to tell me it was ready which caused me to have to pay for a rental for the entire time! do not take your car there!!! ever!! read more

We had our car fixed by them in October and November of 2016. It took them about two months to fix it, and the car was around a month later than when it was promised. They assuaged our concern by promising on several occasions to reimburse us for the portion of our car rental that we incurred after their due date. After we took possession of the car, however, they have come up with one excuse after another as to why they haven't reimbursed us as promised. And now the door they replaced has a bad window. We're afraid to take it back to them. read more

I had my car repaired here last week. They finished ahead of time, did a great job, and they even honored an expired warranty on a job I had done in the same location when the shop was under a different ownership. They send frequent updates on email. read more