Quick, effective, and expert service! Unbeatable prices and outstanding quality! Quick, effective,…read moreand professional.

If you're reading this it's probably too late for you…read more By now, you may have realized Mark's Auto Body is not a place for regular, working-class people or regular (economy) cars. First, they kept telling me about alternate parts and that they couldn't use alternate parts if I wanted a certified Chevy repair. My ninja, this is a Chevy Cruze, not a Lambo, just make it run so I can reach my full-time job, attend my full-time graduate education, and run my part-time business. I couldn't care less what parts you use. But he just basically said if they didn't use the parts that cost more, they wouldn't be able to stand by their work (no warranty). Not a good look.... But secondly, when you try to say the damages are over $8k for a car only worth $9.5k (2011 Chevy Cruze) instead of totaling the car out... That's what you call a vulture and is mainly the reason why I believe Mark's Auto Body needs to take several seats. Shame on Autonation Chevy (now Ourisman Chevy) for referring me to them when I asked them for a Chevy dealership. Mark's Auto can respond to this review any way they desire, but pictures don't lie. Attached is a photo of my estimate from Mark's Auto (they call it a blueprint) vs a KBB private party valuation. Again, over $8k for a $9.5k (maybe) car. Instead of being honest and totaling it out to begin with, they wanted to go ahead on with the repair. Then they told me multiple times that I would be responsible for paying whatever the at-faults insurance company didn't pay. Yes, I got nervous and scared. I pleaded with them. I told them I'm in school and I work, and I don't have enough money to pay the difference (it was 2k after one adjustment). Especially because the accident wasn't my fault! They were NOT having it, lol. I said OK I don't want my car to be here anymore. Then, I was told it would be hundreds of dollars for them to remove my car from their shop. Also, at this point, I'm looking on Yelp and seeing reviews from people just like me. Lol, I don't know how their google listing rating is so high? Anyway, I called my insurance company, who declared total loss RIGHT AWAY. Both insurance companies (both at-fault's and mine) had nothing but negative things to say about Mark's Auto body practices. Greed, it's all greed. In the end, I didn't have to pay anything and I was relieved to have Nationwide swoop in and rescue me because I promise you these people over at Mark's are like robots with no emotion. Especially, Jason, he is rude when you ask probing questions to get the answers you need. You should probably only come here if you are rich and really, really LOVE your flashy, expensive car. If you have a regular, schmegular economy or commuter car, do NOT come here because they will try to rip you off. Like I said, pictures don't lie.

I was driving my daughter to a medical appointment when after going through the tunnel a strange…read moredrumming noise started under the car at higher speeds. Heritage looked under the car saw the cover for the motor had come loose. they took it in immediately fixed it and we were out of there in less than 1/2 hour. It was perfect. they were great. the place is beautiful. the people are kind and efficient and generous!

I wish there was a negative star button because I would give -5. Heritage Body Shop is one of the…read moremost unprofessional businesses I have ever dealt with. I received a voicemail from one of their employees cursing at me and calling me out of my name--completely unacceptable behavior under any circumstances. To make matters worse, they lied and claimed they had been sending me emails that I "ignored," which was not true. They had the wrong email address on file, yet somehow tried to blame me for their own mistake. As a government employee I expect a basic level of professionalism and accountability--neither of which this place has. When I reported the abusive voicemail to the office manager, she flat-out lied and said her employee did not curse me out and insult me . I then played the voicemail for her, and she heard every single curse word and insult herself. Instead of apologizing or addressing it, she stood there in silence, completely ignored the behavior, and skipped right over it to focus only on her concerns. No accountability. No professionalism. No respect. This shop clearly tolerates and defends disgusting behavior from its staff. If you value basic decency, honesty, or being treated like a human being, do not bring your business here. Heritage Body Shop has shown exactly who they are, and it is ugly.

Been serving my family for decades. Quality work and great customer care. My BMW has 90k miles on…read moreit and still runs like a dream.

Stopped going to K&S a few years ago. Criminally overcharged for my Volvo and I had other…read moremechanics charge me half for the same work. Also recommended work that didn't need to be done, confirmed by mechanics on second opinion.

My son had an issue with his undercarriage dragging on the ground as he drives and it was time to…read morehave it looked at. I went to two body shops as a drive in and they said no appointment no service. So we got an appointment for the next week. My wife suggested Arbutus Auto Body. I had driven past this place thousands of times and never gave it a second thought. But the wife says take it here and off we went. The receptionist was very present and said someone would meet us in a few minutes. Two minutes later the service man met my son and I. My son described what was going on and we went to the car. The service man looked at the undercarriage and found that it needed a few screws. He then not only got the few screws but actually went down on the ground and went underneath the car and screwed in the items got back up and said it was no charge! What? No charge? I could not believe it. The service man said that next time you have a problem just think of our services. Wow that was extreme customer service. The service man was thanked for his service and i will " God forbid" would use the service. Thank You. Also note in the shop the have to old gas pumps. I loved them. Get this. One had a price of $0.13 per gallon!!!! omg. I had to laugh at it. Thanks Arbutus Body Shop :)

Had a minor issue - hit a curb and flap under front fender came loose, was dragging. Was sort of…read morein a tight spot, bc it was making a god-awful noise and I wasn't sure how safe it was to drive (seemed minor, but wasn't sure if there might be more than I could see?) and I wasn't particularly close to home. Picked the, bc they were the closest body shop that came up in Google maps, and I got lucky. Worked me in, very pleasant and professional, fixed me right up and sent me on my way. Exactly the kind of service you hope for from local businesses and will definitely earn them 'top of mind' presence from me next time I need a body shop.

Subpar quality of repairs. Incomplete repairs. Poor workmanship…read more You'd be smart to take your vehicle elsewhere.

Came here on recommendation from a neighbor. They were great. Very fast, checked my brakes, did my…read moreoil and gave me new tires that were better quality than my old ones. Gave me a very affordable price, no upselling - which I really appreciated. Even took a look at a ding in my bumper and fixed it without charging me. One of the best auto repair experiences I've had in a long time. Highly recommend them.

Absolutely one of the best auto body shops I have ever had the opportunity to deal with. Prices…read morewere outstanding and accurate and they really keep the customer in customer service. I'd give the 10 stars if it were possible!!!! @

Idk if they're necessarily the least expensive in town, but they're able to find used OEM parts…read morewhich I needed to fulfill my lease obligations (technically). Everyone was so friendly and got me in and out quickly. They have a waiting room. If you pay with Venmo, you avoid the credit card processing fees, but not the shop fees. Very decent place. Made my experience painless, which I appreciated. Parking is tough.

They had my truck for 7 months for a 3-month repair of lied to me telling me all these different…read morethings were happening that held up the process when in reality their mechanic was out moving for 3 months which I didn't find out till he personally told me his self then I finally picked my truck up my truck is in worse shape than when I picked it up the body is demolished dented and scratched all around my fan clutch was locked up there was boats that were completely left untouched that were backed out on the front of the motor that were clips and wires all over the motor that were left undone then I go to drive my truck back to them to get it done I didn't make it there because oil started pouring out from under my truck because they cracked my oil pan . Then they towed my truck back there nobody contacted me whatsoever they tore my truck apart without my consent when I asked for reimbursements for my rental vehicle he basically laughed at me and now I'm on my way there with the police to pick my vehicle up these people are absolute frauds . In every sense of the word . The absolute worst experience possible that I have never dealt with whatsoever I knew I should not have went to them I should have just stayed at the Ford dealership . Now I will be suing this business