He met me at the local Giant parking lot. Mixed the paint for an exact match. Work was quick and…read morelooked perfect. Very pleased. Will use him again if the need arrises.

Bart was compassionate, kind, and offered a very competitive price. It's very convenient that this…read moreis a mobile service. Someone looking at my car wouldn't be able to tell which side had the damage. It looks great now!

Quick, effective, and expert service! Unbeatable prices and outstanding quality! Quick, effective,…read moreand professional.

If you're reading this it's probably too late for you…read more By now, you may have realized Mark's Auto Body is not a place for regular, working-class people or regular (economy) cars. First, they kept telling me about alternate parts and that they couldn't use alternate parts if I wanted a certified Chevy repair. My ninja, this is a Chevy Cruze, not a Lambo, just make it run so I can reach my full-time job, attend my full-time graduate education, and run my part-time business. I couldn't care less what parts you use. But he just basically said if they didn't use the parts that cost more, they wouldn't be able to stand by their work (no warranty). Not a good look.... But secondly, when you try to say the damages are over $8k for a car only worth $9.5k (2011 Chevy Cruze) instead of totaling the car out... That's what you call a vulture and is mainly the reason why I believe Mark's Auto Body needs to take several seats. Shame on Autonation Chevy (now Ourisman Chevy) for referring me to them when I asked them for a Chevy dealership. Mark's Auto can respond to this review any way they desire, but pictures don't lie. Attached is a photo of my estimate from Mark's Auto (they call it a blueprint) vs a KBB private party valuation. Again, over $8k for a $9.5k (maybe) car. Instead of being honest and totaling it out to begin with, they wanted to go ahead on with the repair. Then they told me multiple times that I would be responsible for paying whatever the at-faults insurance company didn't pay. Yes, I got nervous and scared. I pleaded with them. I told them I'm in school and I work, and I don't have enough money to pay the difference (it was 2k after one adjustment). Especially because the accident wasn't my fault! They were NOT having it, lol. I said OK I don't want my car to be here anymore. Then, I was told it would be hundreds of dollars for them to remove my car from their shop. Also, at this point, I'm looking on Yelp and seeing reviews from people just like me. Lol, I don't know how their google listing rating is so high? Anyway, I called my insurance company, who declared total loss RIGHT AWAY. Both insurance companies (both at-fault's and mine) had nothing but negative things to say about Mark's Auto body practices. Greed, it's all greed. In the end, I didn't have to pay anything and I was relieved to have Nationwide swoop in and rescue me because I promise you these people over at Mark's are like robots with no emotion. Especially, Jason, he is rude when you ask probing questions to get the answers you need. You should probably only come here if you are rich and really, really LOVE your flashy, expensive car. If you have a regular, schmegular economy or commuter car, do NOT come here because they will try to rip you off. Like I said, pictures don't lie.

I wish there was a negative star button because I would give -5. Heritage Body Shop is one of the…read moremost unprofessional businesses I have ever dealt with. I received a voicemail from one of their employees cursing at me and calling me out of my name--completely unacceptable behavior under any circumstances. To make matters worse, they lied and claimed they had been sending me emails that I "ignored," which was not true. They had the wrong email address on file, yet somehow tried to blame me for their own mistake. As a government employee I expect a basic level of professionalism and accountability--neither of which this place has. When I reported the abusive voicemail to the office manager, she flat-out lied and said her employee did not curse me out and insult me . I then played the voicemail for her, and she heard every single curse word and insult herself. Instead of apologizing or addressing it, she stood there in silence, completely ignored the behavior, and skipped right over it to focus only on her concerns. No accountability. No professionalism. No respect. This shop clearly tolerates and defends disgusting behavior from its staff. If you value basic decency, honesty, or being treated like a human being, do not bring your business here. Heritage Body Shop has shown exactly who they are, and it is ugly.

I brought my Toyota Camry to Heritage Toyota in Owings Mills, Maryland at the end of November for…read morewhat I thought would be a straightforward repair of the fender and wheel. The headlight was intact but just needed realignment due to damaged internal brackets. Heritage initially provided an estimate of $3,365.62, which my insurance company covered. However, things quickly took a turn for the worse. Later, I was informed that they were short $500-600 and expected me to cover the difference. When I refused and tried to get my car back, they told me I'd be charged for storage and transportation to their city facility in Baltimore, and that my car was already disassembled. It was a helpless feeling, knowing my car was held hostage, with mounting charges I never agreed to. Weeks passed, and I learned the repair costs had ballooned. I was told the parts would only be available aftermarket unless I paid an additional $1,100 for genuine Toyota parts and an extra $1,200 to fix the rear bumper, which was damaged at the dealership. I reluctantly agreed to these terms. After extensive discussions, my insurance covered an additional $3,796 to fix everything, including the bumper and OEM parts. However, the total repair costs escalated to $7,162, with my insurance eventually covering the additional expenses after numerous discussions. During this time, my insurance also canceled my rental coverage due to Heritage claiming they weren't working on my car. Two weeks later, I received a call stating my car was nearly ready, but they needed yet another $1,100 for genuine parts installation and $1,200 for the rear bumper, on top of the $7,162 already incurred. This brings the total to nearly $10,000 for repairs on a car that might not even be worth that much! I felt completely overwhelmed and betrayed. To add to the frustration, my car ended up at Heritage Body Shop in Baltimore without my consent. I urge others in Maryland to avoid Heritage of Baltimore body shop or repair facility. Please protect your rights and contact the Maryland Attorney General's Office, Consumer Protection Division. Their actions are a clear pattern of deception and extortion that should be investigated by the FBI for fraudulent insurance charges. If anyone else in Maryland has been through a similar ordeal with Heritage, please reach out at strnnk@yahoo.com . We can stand together and explore filing a collective lawsuit against them. Your support could prevent this from happening to others in our state.

Been serving my family for decades. Quality work and great customer care. My BMW has 90k miles on…read moreit and still runs like a dream.

Stopped going to K&S a few years ago. Criminally overcharged for my Volvo and I had other…read moremechanics charge me half for the same work. Also recommended work that didn't need to be done, confirmed by mechanics on second opinion.

My son had an issue with his undercarriage dragging on the ground as he drives and it was time to…read morehave it looked at. I went to two body shops as a drive in and they said no appointment no service. So we got an appointment for the next week. My wife suggested Arbutus Auto Body. I had driven past this place thousands of times and never gave it a second thought. But the wife says take it here and off we went. The receptionist was very present and said someone would meet us in a few minutes. Two minutes later the service man met my son and I. My son described what was going on and we went to the car. The service man looked at the undercarriage and found that it needed a few screws. He then not only got the few screws but actually went down on the ground and went underneath the car and screwed in the items got back up and said it was no charge! What? No charge? I could not believe it. The service man said that next time you have a problem just think of our services. Wow that was extreme customer service. The service man was thanked for his service and i will " God forbid" would use the service. Thank You. Also note in the shop the have to old gas pumps. I loved them. Get this. One had a price of $0.13 per gallon!!!! omg. I had to laugh at it. Thanks Arbutus Body Shop :)

Had a minor issue - hit a curb and flap under front fender came loose, was dragging. Was sort of…read morein a tight spot, bc it was making a god-awful noise and I wasn't sure how safe it was to drive (seemed minor, but wasn't sure if there might be more than I could see?) and I wasn't particularly close to home. Picked the, bc they were the closest body shop that came up in Google maps, and I got lucky. Worked me in, very pleasant and professional, fixed me right up and sent me on my way. Exactly the kind of service you hope for from local businesses and will definitely earn them 'top of mind' presence from me next time I need a body shop.

Subpar quality of repairs. Incomplete repairs. Poor workmanship…read more You'd be smart to take your vehicle elsewhere.

Came here on recommendation from a neighbor. They were great. Very fast, checked my brakes, did my…read moreoil and gave me new tires that were better quality than my old ones. Gave me a very affordable price, no upselling - which I really appreciated. Even took a look at a ding in my bumper and fixed it without charging me. One of the best auto repair experiences I've had in a long time. Highly recommend them.

Absolutely one of the best auto body shops I have ever had the opportunity to deal with. Prices…read morewere outstanding and accurate and they really keep the customer in customer service. I'd give the 10 stars if it were possible!!!! @

Idk if they're necessarily the least expensive in town, but they're able to find used OEM parts…read morewhich I needed to fulfill my lease obligations (technically). Everyone was so friendly and got me in and out quickly. They have a waiting room. If you pay with Venmo, you avoid the credit card processing fees, but not the shop fees. Very decent place. Made my experience painless, which I appreciated. Parking is tough.

They had my truck for 7 months for a 3-month repair of lied to me telling me all these different…read morethings were happening that held up the process when in reality their mechanic was out moving for 3 months which I didn't find out till he personally told me his self then I finally picked my truck up my truck is in worse shape than when I picked it up the body is demolished dented and scratched all around my fan clutch was locked up there was boats that were completely left untouched that were backed out on the front of the motor that were clips and wires all over the motor that were left undone then I go to drive my truck back to them to get it done I didn't make it there because oil started pouring out from under my truck because they cracked my oil pan . Then they towed my truck back there nobody contacted me whatsoever they tore my truck apart without my consent when I asked for reimbursements for my rental vehicle he basically laughed at me and now I'm on my way there with the police to pick my vehicle up these people are absolute frauds . In every sense of the word . The absolute worst experience possible that I have never dealt with whatsoever I knew I should not have went to them I should have just stayed at the Ford dealership . Now I will be suing this business

This review is for the Baltimore location…read more I recently hit a curb with my car and need some curb rash repaired. I called Wheels On Site because they come to your house. I called and made an appointment for only two days away. The representative called me the day of the appointment when he was on his way. He arrived, removed the damage wheel and repaired it in my driveway. He painted the entire wheel so it wouldn't look patched. He did an excellent job. I can't find on the wheel where the damage was. He was pleasant to deal with and the whole process was first rate. I highly recommend Wheels On Site. Ken W.

Caleb arrived earlier than the scheduled time and was very courteous and polite. He answered all…read morethe questions I had. The workmanship was very professional. I couldnt be more pleased with the results. High quality. I would recommend Bill J