I would give this company zero stars if I could. I cancelled my account within the 30 day free -trial period, and was forced to reach out to customer service several times to have my "monthly membership fee" refunded. The woman with whom I first spoke advised that I could not have the fee refunded because it was listed on the billing statement as a "non-reservation activity fee." The woman also refused to refund the $25 fee that was listed on the billing statement as a a "membership fee" because, according to her, it was is actually the non-refundable application fee. Online customer service is also useless - according to Zipcar, they are "not able to provide an explanation as to how the charges appear other than that is just how they appear." I also had to demand that my account be cancelled within the 30 day trial period - the representative insisted that she could not cancel it until after the 30 day period expired. I will never use this business, and would urge everyone to stay away. read more

This particular location sucks! First of all you have to dial in to get inside of the building. The girl that was working the front desk was rude, not helpful and just didn't even seem to care. I was asking questions because I was new to the Zipcar thing and was not even given the correct answers! Do it online because they won't help you here! read more

When we picked up a Mercedes by Penn station, it was 2400 miles overdue for service, there was a message that the tires were low on air, a message to check the left front parking light, and the brakes squeaked terribly. I texted zipcar and they wrote back that I should have called right away. This was a major safety issue and unlike regular car rental agencies they don't check their cars like the legacy car rental agencies. No more zip car for me read more

I like Zipcar. But I am giving them one star so that this problem comes to their notice. There is a recurring problem as far as updating the reservation is concerned. I got charged $50 for late fee when I had in fact updated my reservation. Zipcar needs to correct this. read more

Never had a desire to write a review for ANYTHING before now. This service looks nice and shiny from the outside but since day 1 i've been having problems with these people. Their website is poorly structured and buggy. They have what seems like an infinite number of hidden fees or unpractical policies which they think gives them the right to charge you. Their own vehicles don't even properly work half the time. I always have to do some special crap to get the dashboard to connect with my phone and even then sometimes it simply doesnt work so i drive in silence with my GPS guiding me through my little phone speaker. When this service does work? It works well enough. When it doesnt it is the most aggravating experience to deal with. Two major problems i've had lately was where I tried to use their car but couldnt get it to connect with my phone which i sincerely needed for a decently long trip. I in turn had to cancel my reservation because I couldnt use the car. THEY CHARGED ME ANYWAY AND I HAD TO ALMOST FIGHT THEM FOR MY MONEY BACK FOR THEIR SERVICE WHICH I COULD NOT USE. The second experience is what prompted me to write this today. I changed my reservation last trip (any changes already add $5 to your trip so theres a fee right there) thinking I could make it back to my destination in time. I was late 12 minutes. For 12 minutes they thought they can charge me a FIFTY DOLLAR LATE FEE ON TOP OF MY ALREADY $22 DOLLAR BILL. FIFTY DOLLARS FOR 12 MINUTES. This is by far the worst service I think I have ever had with anything shockingly enough. If you do not NEED to use this service like I unfortunately did, DO. NOT. WASTE. YOUR. TIME. OR. MONEY. 1 read more

Worst customer service ever! I emailed Zipcar to challenge a ticket they added to my account (the ticket was given the day after my reservation for parking incorrectly - why in the world would I have returned the zipcar and parked it incorreclty ??? - but that's not even what I am mad about). The email I said was very respectful and I just asked them to confirm that nobody had accessed the car after me and before the ticked. NO RESPONSE. I messaged them on the website. NO RESPONSE. Two weeks later I call them and their response was basically "we see your emails, but we have no idea why we haven't responded. Unfortunately I cannot provide what you are looking for on the phone, so you will have to email AGAIN! Thank you!". Thank you, I'm terminating my membership today. Terrible! I hope you lose all your customers Zipcar because you deserve it! Just use Uber for short rides and an actual rental company for long reservations - Hertz/Avis/Enterprise/Budget any of those will do. read more

zipcar has terrible customer service! they shut my account down for god knows what & then there is literally no one to contact about it after i literally spent money on them everyday! i use to get locked out the cars or ill call uber to pick car up and car isnt there ! i will never refer anyone to them read more

Their service is terrible, it's much better to uber! You would think it is less expensive to take a zip car but they drive up the price with fees and additional costs. I have been incorrectly charged a late fee 3 times now. This is extremely inconvenient as a college student. Also, I was told this time that they could not refund me because it was my third offense. Yet every time I was charged they refunded me because it was a mistake on their part. This time I changed my reservation time in the app (or so I thought) and took/returned the car in a timely manner. Apparently the app didn't change my reservation, despite me agreeing to being charged $2.18 fee for changing my reservation within a certain time period. I am very dissatisfied and wouldn't recommend this service to my worst enemy! read more

Recent Zip Car member. I had some problems and issues in the beginning with broken zip car card, but they resolved it quickly and easily. They also were able to reverse a $50 charge for being ten minutes late because it was my first time. They are awesome, thank you. read more

I would have given Zipcar a ZERO if I could. Their customer services and management is the worst. The rates showing on the mobile app was different from that reflected on the reservation summary. When I called, they said they were not sure how much the rate should be. They saw in their system the cheaper rate that I also saw on my app, but they were not sure the higher rate on my reservation page was wrong. All they said they could help with was to forward the problem to billing department which would get back to me in 1-2 business days. What kind of logic is this? If you go into a store, wouldn't it be nice to know the price of a good before you make any purchases? read more

Zipcar SUCKS!! I became a member a few month ago. First off, almost every car I rented either smelled horribly or was dirty inside. I mean, it make sense... it's Baltimore and god knows how often zipcar people check on their cars. Then one day I was in a rush and rented a zipcar. When I tried to start it, it didn't start. I tried again and again... nothing. Called customer service, they put me on hold for like 15 min (meanwhile, I am so freaking late), then representative told me "sorry for the inconvenience but you have to go to another location to pick up different car". The other location was about 0.5 mi away. Okayyyy... not a biggie. "It happens", I thought and went to a different car enjoying 95 degrees outside. The second car didn't start either... I thought, maybe I forgot how to drive or how to turn on Volkswagen despite the fact that I've driven VW for the past 8 years... Called the customer service to find out that they had some problems with VW that day and they will switch my reservation to Honda. I was already good 40 min late and could just simply not even try to make it but, remembering my dad's words not to give up, I walked another 0.5 mi to Honda. Honda worked. The next day when I tried to log in to my zipcar account, I was "pleasantly" surprised when I saw that my account has been suspended. I called customer service and was told to wait for an email with details and a phone number to call. No discussion, no more information the guy on the phone could share with me. Two days later I received an email where I learned that the reason they suspended my account was a car incident that occurred during my last reservation. WHAT INCIDENT??? Three days and a million representatives later I found out that apparently I got in a car incident with my first car I reserved and which DID NOT F'&$# START!! The last guy I spoke with agreed that it doesn't make sense and promised to address it to their management... Days flew by, all my calls resulted in nothing... "They will call me back"... Today I received this: "After reviewing the incident, we have determined that we cannot continue to offer you membership and your Zipcar account has been closed. Please understand that we are unable to reverse the decision to close your account"... Wait, what?? F** YOU, ZIPCAR. I'd rather take Uber. Ohhh and by the way, they charged me for ALL THREE mf CARS! read more

If you ever have an issue with the company, forget getting any assistance. Customer service is horrible! Many calls for an issue and months later no help. They will not return calls. I'm out $200.00 because of a mistake Zipcar made. read more

Beware Zipcar, they are not trust worthy. I started month ago because my hospital has an agreement with them, and used it very often. I had a couple of issues before like finding almost an empty tank multiple times or being charged late fee once while I had parked 15 minutes before (they did return it after multiple calls), but the last issue was nasty. After a car came in the wrong direction I ended in the mean. My car had no external damage and everything worked (checked engine, brakes and sterling wheel) because I was almost stopped when it climbed to the mean but the car was stuck on top of a 6 inches high mean and needed to be pulled back to the road, so I called zipcar and they took care of it. After 2 weeks I receive an email saying that the total cost of the reparation was +7000 and I will be charged the 750 deductive, and they terminated my account without any explanation. Contacted them multiple times to ask for the documentation I need for VISA credit car rental insurance and they have not provided all the documents requested after one month.Also I do not understand why they terminated my account given the accident was not my fault and my driving records are flawless. Now they intend me to pay 750 upfront because they are neglecting to provide me with the documentation. Also the photos they provided about the damage in the car are a joke, just a couple of minor scratches down the chassis which are not visible so they might even have been already there before. No mechanical damage was reported, so I asked a mechanic and he said there is no way that costs 7000. Anyway I informed VISA that zipcar might want to ripoff their insurance on my behalf so I guess they will take care of this if they ever send me all the documents I need. I suggest to switch to hertz 24/7. I discovered it thanks to my zipcar account termination but so far I can say they are cheaper and nicer. read more

I am very dissatisfied with this. I was a zipcar member for half a year and I didn't not have a problem with it until recently, disregarding the high hourly fees that they charge us for borrowing this car. I was charged for bringing the car back 45 minutes late when I did not bring it back at that time. In fact, I had brought the car back earlier than the time that was it was due by 20 or so minutes because I was afraid that I would be late. After this instance I tried to reason with zipcar through emails explaining that I had not been late and that I had people that could testify that I was indeed back on time, but they were unwilling to come to an amiable outcome, insisting that I pay this fee for something that I didn't have any responsibilities to. I do not have a problem with paying for a fee if that was something that I had earned but this company lacks principles and do not care for their customers. I am really upset with my experience with the zipcar and really do NOT recommend that you take this zipcar unless you are really willing to pay a high hourly fees and possibly fees that you did not deserve because the company decided to charge you unfairly. read more