I would give this place zero stars if I could. They have no courtesy or professionalism. My vehicle was there for an insurance claim. The driver-side door needed replacement, but they installed a junkyard door while charging me for a brand-new part. My insurance deductible was $250, yet they demanded $650 and refused to release my car unless I paid. After waiting 34 days, I had no choice but to settle for $350 just to get my vehicle back. They do not respond to calls or text messages. The only way I could get them to answer was by calling from an unknown number. Also, after looking at the reviews, I noticed that some positive reviews appear to be from employees, which raises concerns about their credibility. I would not recommend this place to anyone. Quality of work i can say only cheating. read more

*****I strongly advise against using this auto body shop. The owner/manager Malachi is unprofessional and seems to care only about money. On my first visit, I waited 15-20 minutes until someone came and helped me because he was dealing with the landlord over late rent which was already a red flag and I should've walked out immediately. He then suggested he could increase my repair estimate after telling him what my insurance initially offered, which sounded like insurance fraud, to total my car for more money. As someone who has never had experience dealing with an insurance claim like this, he didn't explain the full process, including that my car would be immediately taken away after the claim is submitted. I was still unsure of everything and told him I'll see everything goes, not that I would go through with the clam completely. He texted me at 8:30pm last night and after I requested to cancel it because I needed my car this week, he pressured me to pick up my car late that night with almost no notice saying he "doesn't have room" now that he's not making any money from this. He said he will leave my car key inside my car which was parked on a busy and trafficked street. After specifically requesting for him not to leave my key in my car and that I do not agree to that, it was still left inside my unlocked car overnight. Thankfully nothing happened to it, but this was negligent and irresponsible. There was also plenty of room as the street was almost empty. He also never fixed my mirror as promised. All of the one-star reviews are accurate - don't trust the fake five-star reviews. If you value professionalism, honesty and the safety of your vehicle go to a different body shop. They also never answer their phone. I also added screenshots of my conservation with Malachi. read more

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Baltimore Auto Body & Collision Center either replaced or bought out Bumper Globe. I was a satisfied customer of Bumper Globe, but ABSOLUTELY CANNOT SAY THE SAME FOR Baltimore Auto Body & Collision Center (now referred to as BABCC). Paint was peeling from the roof of the car and I'd called around to BABCC and had brought my car in for an estimate. The main person I was talking to kept trying to upsell me and repair other paint issues on my car, which was pretty annoying after I said No the first time. Despite this, I agreed to drop off my car while I was out of town for a long weekend. BABCC is conveniently located and I can walk there if necessary. I dropped my car off on Wednesday evening, 7/2. I told them I would be back 7/9 to pick up the car. I wasn't given any indication the work would not be completed by the time I returned. I'd even asked about their workload and was told my car's roof would be repainted in that timeframe. I arrived at BABCC this morning, Wednesday, 7/9 at around 8:45. BABCC was locked up tight despite their website stating they should have opened at 8am. I tried all the doors. Locked. I called the number on their website. No answer. I began leaving VMs and texting the number from the website. I'd used the number before to text with a tech, so I know the number works. I went and looked at my car while I was waiting around and saw THE WORK WASN'T EVEN DONE! The roof of my car looked as bad as ever. I kept calling and texting the number from the website. No response. I ended up having to Lyft home, then I got my spare key and went back to BABCC. Luckily my car was parked in a space on the BABCC lot where I could back it out. So that's what I did. BABCC was still not open when I went by to take my car back. Still, 2 hours later, no one from BABCC has contacted me yet. This is COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL. And MY KEYS are still inside there. But trust me, I WILL get them back. Y'all not about to play in my face this way. Uh uh. The new owners appear to be minorities so I was rooting for them. No longer. They are trash. Do not recommend. read more

I wish I would've read the reviews before I would've accepted their services because not only do they deserve the low ratings they have, but they also deserve negative stars as well! -100/10 for services! The person that you communicate with over the phone for the number provided on their brochure is one of the rudest people I've ever met. Extremely condescending and narcissistic. Not only is he a scammer, but also a racist misogynist as well. He was not only dismissive of our concerns but continued to talk over us, invalidate our opinions about what we decided to do with the car, and completely disrespected us after we asked him to tow the car back to their initial location after he informed us it was at their overflow location, so we could pay him for his services and go about our separate ways. He began to make up lies about my accident, claiming that "I crashed into multiple cars and that information was in his notes" when he wasn't even onsite at the accident and I had never spoken with him until the day after my car was towed. He was mad because my dad asked for a discount and after he refused, continuing to make further berating comments, my father decided to fix the car with our own mechanic and he got upset and said "we could call him back in an hour and he'll have our bill ready but also we can do whatever we want to do". So we believed that when we paid him we'd get the car back but he said "he's not gonna tow the car today, he'll tow it tomorrow " but had us waiting at their location for hours just to not answer the phone when I called him back continuously after an hour, which was the time he gave. No one else at the company was this nasty but him. The two men we spoke to that were onsite both days we came and the one that towed my car were all very respectful! He was the only one that made the experience completely horrible, but also went out of his way to make discriminatory comments, saying "I know you guys are African so you think you're Gods above all other races" speaking of us (me, my father, and the police officer onsite) which was not only false, but a completely unnecessary and disgusting comment to make. He told us that the payment to retrieve the car was around $600 the first day we went 10/02/2025 (then when we met him in person he was saying that's the amount they paid someone else), and when we saw him today the number he texted me said that the total to retrieve my car was now $1100. It hadn't even been up to 24 hours since the accident and it was there for one night. We were willing to pay the initial charge he gave and he refused to tow the car that day, claiming he would have it towed the next day. The second day we came, which was today, he changed the price to $500 more and STILL didn't give us the car (even after he tried forcing us to get cash and we drove to the closest ATM to get his money upon his refusal to accept check or card payments even though their front door says they accept multiple kinds of cards, debit and all of that, then when we return to the location he proceeded to say "the business day is closed and they can't release the car to us") even after he already agreed to give us the car THAT day when we paid. We waited there for hours for him to bring the car, only to find out just when we were about to leave that he was inside the venue the entire time pretending to be two different people (the original rude boy we spoke to over the phone and this "new personality named Kai" who was "communicating with the other guy". That man is extremely impolite, prejudiced, and childish. I want everyone who is reading this to know that if you are thinking of doing business with these people they WILL scam you! Do not sign any documents or even think about giving them your time of day. You're better off towing your car yourself or doing business with any other company. That guy is an asshole and should not be allowed to do business with anyone else! read more

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I wish I could give this place negative stars. Do NOT take your car to this shady shop! TLDR: Terrible communication with me and my insurance, repairs dragged on with almost no explanation, the work is sloppy, and they only accept Zelle as payment. I dropped my car off at this shop in early July and didn't get it back until the end of August. The entire experience was a nightmare, and I honestly don't understand how they have any 5-star reviews. When I was first inquiring about repairs, they were extremely responsive--but that ended the moment they had my car. I didn't hear from them for a week and a half, so I reached out. Only then did they tell me no work had started because they were "waiting for an adjuster" and supposedly didn't have the contact information. Why they never reached out to me for that information is beyond me--and this became a recurring problem. The burden was always on me to chase them down. From there, it was weeks of unanswered calls and texts, to the point where I had to physically show up just to get a status update. When the bodywork was finally done, it still took them nearly two more weeks just to finish painting, blaming a "backlog." The interaction with my insurance was also very sketchy. I was told an adjuster had a scheduled visit because my original estimate needed to be updated. I never received an updated estimate for this change, so I contacted my adjuster directly. He told me no adjuster had ever visited the shop, meaning they went ahead with repairs before insurance even signed off. Then came the nightmare of trying to pick up my car. I was told it would be ready a week earlier than it actually was, but there was a delay because they had the wrong lightbulb. Once I finally got someone on the phone, I was told I could pick it up after the correct lightbulb was delivered and installed. I never received a call to confirm, so I had to keep reaching out myself. They sent me a tracking link for the delivery of the replacement, and when I messaged them the day it arrived, I got no response. The following day I called three times and sent multiple messages with no reply. Out of frustration, I went to the shop in person. When I got there, the employees casually said, "Yeah, your car's ready once we receive payment." The only form of payment they would accept was Zelle--which already felt sketchy--but at that point I just wanted my car back. I paid, and then it took them 15 minutes to locate my keys. During that time, they repeatedly asked me to leave a 5-star review, which honestly felt like coercion while they were looking for finding my keys. To make matters worse, a sheriff showed up during that time because the shop was illegally parking cars on the street. When I finally got my car home and looked more closely at the repairs, I was even more disappointed. The quality was really sloppy: * The trunk nameplates were never put back. * The rear windshield wiper cap was missing. * There's a crack inside the trunk body. * The trunk isn't fully attached at the top. * The gasket wasn't installed correctly. * My backup camera is now partially blocked, likely because the trunk wasn't installed properly. * The paint job around the edges of the trunk is messy. * There's a scrape with peeling paint on the side of the car that wasn't there before (probably from the street parking). * My wheel has paint or debris on it. * And the car was returned to me filthy. Overall, I am extremely unhappy with this shop and the entire experience. It was stressful, unprofessional, and the repairs were poor quality. I will be pursuing options through insurance because I refuse to bring my car back here. I would not recommend this shop to anyone. read more

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Best customer service and they are really helpful Thursday I had accident soon I call them they were there to help me out read more

Auto Body & Collision Center - Car accident in Thursday - Body Shops Near Me - Baltimore, Maryland

DO NOT GO TO THIS SHOP!!! I REPEAT DO NOT GO TO THIS SHOP!!!! They are sneaky no communication for days with my insurance company once he did speak to someone they told him they couldn't tell him where my car was or anything.. this stuff can be really serious we don't have time to waste I had to go up to the shop myself to demand to know where my car was they couldn't tell me at that point the police was called. I was informed by the officers they get a lot of calls about this business once that happen they finally called my adjuster back .. I say all that to say they have time to take things off of your car and do things you are unaware about if I hadn't went up there in person they would had more time to do whatever to my car NEVER AGAIN I WILL MAKE SURE I TELL EVERYONE IN BALTIMORE ABOUT THIS SHADY SHOP!! Wrong one to play with read more

great customer service and a positive experience overall. He was helpful, professional, and funny, and made the visit comfortable and easy. Would definitely recommend this shop read more

Do not take your car to Baltimore Collision. I wish I could give zero stars. This place is unprofessional, dishonest, misogynistic, and manipulative. They wasted my time, gaslit me repeatedly, and treated me like I was stupid for asking basic questions. Here's what they did: Insisted my car was totaled and acted like I was hysterical and dumb for being confused and upset. Plot twist: It (thankfully) wasn't even close to being totaled. Asked if I had a boyfriend to help me understand the process -- because apparently, as a woman, I'm too dumb to follow basic information about my own car. When I said my dad usually helps but he's in the hospital, they promised to guide me through this process as a courtesy. In hindsight, I think they saw my family crisis as an opportunity to take advantage because they figured I didn't have anyone in my corner. My insurance adjuster had to chase them down for days just to do a basic inspection because they're never there. Promised my car would be ready Monday. It wasn't ready until Thursday -- and even then, it wasn't actually ready. When I arrived, they made me wait an additional hour and change while they waited for the manager to get me a breakdown of repairs and finished the work on the spot. Told me to pick up my car at 10am, then changed it to 11am while I was en route, then 2pm and then refused to communicate with me or anyone else who called, including my adjuster, about when I could pick it up. I had to get police involved to get a clear answer on when I could pick up my car. Claimed they were doing "extra repairs" out of kindness, then admitted they planned to bill GEICO. GEICO confirmed they never submitted those repairs, so they were never done. Refused to provide an invoice or itemized list of repairs, despite repeated requests. I finally got it after waiting there for over an hour, but apparently it wasn't even accurate. It gets worse: When I finally was able to pick up my car after having to involve the police, the police had to come again for another customer having issues. When I got the car back: The bumper looked horrible. The work they did was sloppy and visibly botched. Even my stingy insurance, which never wants to pay for anything, agreed to cover getting it redone somewhere else. My passenger-side window, which worked perfectly before, no longer worked after they worked on that side's door. I brought it back to them, they couldn't fix it. Now I'm paying $400 out of pocket to fix a window that wasn't broken when I brought the car in. Oh, and at the end of all this, they tried to bribe me with free interior work if I left them two 5-star reviews. They were rude, condescending, and evasive from day one. This is a shop that punishes you for asking questions, talks down to you, and then disappears when you hold them accountable. Do not expect basic respect or transparency here, especially if you're a woman walking in without a man. I've never experienced such blatant disregard, gaslighting, and disorganization from a business. Save yourself the time, stress, and disrespect. Go anywhere else. read more

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ladies, ladies, ladies, I was here today at this auto body collision center for a lot of work done. That was excellent. I was not taking advantage of. They gave me excellent prices and I left money in my pocket and I was happy. I went to two different places today that was trying to charge me half of what I made paycheck ride past this place and one of the guys his name was Kena did an excellent job on my There's a lot of different men working ladies. read more

I have gone to them for everything for my car. the best customer service. their team works really fast & efficiently. 10/10 I will be recommending them to all my friends read more

First off do not believe the hype of the other reviews they are paid for and by friends. I took my car in as the second customer they have had since opening on (May9th) I took my car here because I use carshield and it was a place that took my warranty not being aware that it had just opened. My car was here for a week and during that time I was given the runaround from I guess the service manager between being told my car has a issue with the steering rack over the phone one day to next it being the steering pump *see photo of text chain* there were inconsistencies through out the time of me having my car there from the service manager stating they have been talking to carshield and me calling carshield and being told they had not talked to anyone about my car or account since I called in a week before. I was told they needed to do a tear down but yet they never reached out to carshield and honestly I have no proof they even did an intital diagnosis on my vehicle because according to the service manager they were going to do it on the first day I brought it to the shop at this point I don't think anything was done to my car but I was charged 150 initially for a diag I probably never got and instead of paying that price I paid $100 for 2 good reviews from 2 separate accounts this place is a scam run even the photos on Google aren't even from MD these are photos take from other shops it's not worth the value read more

Auto Body & Collision Center - Messages with the Manager and Auto Body tech - Body Shops Near Me - Baltimore, Maryland

Baltimore Auto Body Collision SUCKS! At first I was so happy thinking Bumper Globe has returned and restarted but they turned out to be a different business. Decided to give them a shot after seeing their many 5 star google reviews. NO CLEAR UPDATES from shop for weeks and I have had to involve the Baltimore city police to retrieve my car. The owner is very shady and evasive. Manipulative if I could add. Cars strewn all over around the shop is a strong indicator they dont know how to run shop properly and provide a good customer service. My conclusion is their 5 star google reviews are fake if not most. This business should be shut down! read more

The principal customer service representative would not return phone calls or text messages, requiring repeated phone calls to get updates on the status of the car. When I got through to him, he was rude and condescending, creating a toxic customer experience. In the fifty-three days that it took them to repair the front of my car, I received only one unsolicited status update. They revised their estimate multiple times, which is understandable to an extent, but eventually they stopped billing my insurance company for the supplemental estimates. Instead, they made it clear that they would look to me for payment of all outstanding bills (not just my deductible), despite my insurance company requesting they transmit the supplemental bills to the company. I was informed that they expected cash or wire transfer of funds and would not take my credit card for final settlement. Their brochure says that they specialize in "No-Cost Towing" as one of their services, but they presented my insurance company with a $900 towing and recovery charge for my car, which was at most one or two miles from their shop when it was picked up. read more